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Added 18 mins ago
Tenured Faculty Position as Richard W. Ivey Family Chair for AI in Business
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London, ON
Full-time
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Added 18 mins ago
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Indigo

Customer Experience Leader

AB, Canada
Edmonton, AB, Canada

Pay: $16 to $20 CAD / hour
Job type: Part-time
Apply by: Mar 28, 2027
Experience: 1-2 years of experience in a customer service, merchandising or operations role
Working hours: 25 Hours a week
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

Current Indigo employees should apply through the Internal Mobility page using your @indigo.ca email address.

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

We love books and all things beautiful
We are Canada’s Cultural Department Store
Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

We exist to add joy to our customers’ lives each and every time they interact with us and our products
Our job is to create joyful moments for our customers
We treat each other the way we’d treat a valued friend
We inspire each other to do our best work
We seek to ignite creativity and innovation every day
We give back to the communities in which we operate

Job Description

WHAT YOU’LL DO:

The Customer Experience Leader (CEL) is a member of the Store’s Leadership Team and is responsible for leading and executing work that contributes to the Store's operations and customer experience. Talent in the role supports the achievement of strategic priorities that are cascaded from the Retail Strategic Initiatives to the Store and Functional level. The CEL ensures budget and cost centre management while contributing to the achievement of the Store’s sales plans and long-term desired outcome of profitability and growth. In this role, you’ll:

Work collaboratively with the Store Leadership team to inspire a customer-centric culture bringing to life Indigo’s mission while incorporating both physical and online channels to meet the customer needs
Be responsible for the opening and closing of the store, the daily store operations, customer experience, maintaining visual standards and achieving or exceeding sales plans
Ensure the team is well informed about the products that Indigo carries, promotions and programs
Support the planning, prioritization and execution of the work you and the team are doing
Be responsible for the facilities, maintenance, health and safety and loss prevention of the store on the shift you are leading
Live and inspire Indigo's High Performance Characteristics and lead a Story Telling culture
Practice and role model Feedback and Coaching - The Indigo Way
Participate in talent calibration and contribute to talent management and acquisition activities to support Indigo’s goal to build strong teams and attract and develop the best talent
Contribute to the development of CER talent
Collaborate with others and work cross functionally while celebrating and role modelling diversity of thought and inclusion
Cultivate an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work
Embrace and role model change
Foster an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers

Qualifications

WHO YOU ARE:

1-2 years of experience in a customer service, merchandising or operations role
Demonstrated commitment to creating an exceptional employee and customer experience
Experience leading others
Performance orientated
Ability to exercise good business acumen and systemic thinking that supports meaningful decisions
Ability to prioritize, plan and execute while being agile
Knowledge of Provincial Health & Safety standards
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Minimum 25 Hours a week availability that includes evenings and weekends and could include early mornings and holidays

Additional Information

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process.

WELCOME HOME

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

Apply About employer

More about this job

Responsibilities

Lead store operations and customer experience, including opening and closing, maintaining visual standards, supporting sales plans, and managing facilities, health and safety, and loss prevention during assigned shifts. Coach and develop team members, support talent management, and foster a customer-focused, inclusive, and safe workplace.

Requirements

Requires 1–2 years of experience in customer service, merchandising, or operations, along with experience leading others and a commitment to excellent employee and customer experiences. Candidates should demonstrate business acumen, planning and prioritization skills, knowledge of provincial health and safety standards, and availability for at least 25 hours weekly, including evenings and weekends.

Skills

Customer Service
Customer Experience
Retail Operations
Merchandising
Team Leadership
Sales Planning
Budget Management
Cost Centre Management
Visual Standards
Talent Management
Coaching And Feedback
Health And Safety
Loss Prevention
Prioritization And Planning
Business Acumen
Diversity And Inclusion

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Service
Retail Operations
Merchandising
Store Leadership
Sales Plans
Budget Management
Cost Centre Management
Visual Standards
Facilities Maintenance
Health And Safety
Loss Prevention
Talent Management
Talent Acquisition
Coaching And Feedback
Customer-Centric Culture
Omnichannel Retail
Business Acumen
Prioritization
Planning And Execution
Diversity And Inclusion
Employee Experience
Product Knowledge
Promotions And Programs

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