Find work in Canada.

344,748 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 12 mins ago
P
Accounts Receivable Specialist (1 year contract)
PointClickCare
Mississauga, ON
- Contract
Preparation of monthly account breakdowns and analysis, as required by the Manager and customers.
Added 12 mins ago
Study Manager
Primero Group
Quebec, QC
As a Study Manager, you will be responsible to lead multi-disciplinary teams to complete client’s development phases for their projects, these phases would typically be Order of Magnitude,…
Added 12 mins ago
CM
Produce Manager (Temp) - Kerrisdale
Choices Market
Vancouver, BC
- Temporary
We currently have an opening for a dedicated, enthusiastic Temporary Produce Manager for a three month term with the potential to continue with the team in other areas. This team member…
Added 25 mins ago
DG
Parts Advisor
Dilawri Group of Companies
Langley (District), BC · Langley, BC
- Full-time
Mercedes-Benz Langley is seeking a Parts Advisor to join our team, reporting directly to the Parts Manager. The Parts Advisor plays a critical role in supporting dealership operations by…
Added 25 mins ago
SM
General Worker (Temporary)– Facilities Management (Bargaining Unit 179)
Saint Mary's University
Halifax, NS
- Full-time
Under the direction of the Custodial Manager, the General Worker will:
Added 25 mins ago
SM
General Worker – Facilities Management (Bargaining Unit 179)
Saint Mary's University
Halifax, NS
- Full-time
Under the direction of the Custodial Manager, the General Worker will:
Added 25 mins ago
DC
Health Promoter - African, Caribbean, and Black (ACB) population
Durham Community Health Centre
Oshawa, ON
- Full-time
Hiring Manager: Manager, Integrated Care & Experience
Added 25 mins ago
CL
Resident Experience Manager - CLC
Campus Living Centres
Hamilton, ON
- Full-time
The Resident Experience Manager serves as the primary connection between residents and the property management team. This role ensures a positive, supportive, and engaging living…
Added 25 mins ago
TH
Lot Associate Full Time - 7038 Brandon
The Home Depot Canada
Brandon, MB
- Full-time
When required, ask open ended questions about the customer’s projects in order to determine their needs and level of expertise.
Added 26 mins ago
Tenant Support Worker
Lookout Housing and Health Society
Courtenay, BC
The Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code…
Added 26 mins ago
DC
Health Promoter - African, Caribbean, and Black (ACB) population
Durham Community Health Centre
Oshawa, ON
- Full-time
Hiring Manager: Manager, Integrated Care & Experience
Added 26 mins ago
M
Lead Hand - Distribution Center
Munchkin
Milton, ON
- Full-time
Reporting directly to the Senior Operations Manager, the Temporary Lead Hand is an experienced operational leader who works collaboratively with the management to ensure consistent DC…
Added 26 mins ago
Program Coordinator
Government of Alberta
Calgary, AB
Reporting to the Manager, Special Projects, the Program Coordinator is responsible for providing technical assistance, advice, policy and process interpretations to the Branch, and…
Added 26 mins ago
RB
Account Sales Manager
Red Bull
Toronto, ON · Scarborough
- Full-time
Reporting to the District Sales Manager, the Account Sales Manager's (ASM) primary function is to perform outside sales of product inventory while driving an assigned route of accounts. You…
Added 26 mins ago
RB
Account Sales Manager
Red Bull
Squamish, BC
- Full-time
Reporting to the District Sales Manager, the Account Sales Manager's (ASM) primary function is to perform outside sales of product inventory while driving an assigned route of accounts. You…
Added 26 mins ago
MG
Account Manager - Toronto
Manitoulin Group of Companies
Mississauga, ON
- Full-time
…expanded business. This is an essential part of the job in order to keep the territory in good financial…
Added 26 mins ago
Territory Manager, Implants
Dentsply Sirona, Inc
BC · Canada Home Office, BC
The primary responsibility of the implants territory manager position is account management, business development and the successful execution of their business plan. This is accomplished…
Added 40 mins ago
CE
Supplier Quality Technician
CMC Electronics
Montreal, QC
- Full-time
The Supplier Quality Technician (mechanical profile), works under the minimum supervision of the Manager, Quality Assurance. Applies his/her specialized expertise in quality assurance,…
Added 40 mins ago
TO
Fleet Administrator
Transdev Ontario Manitoba
Kitchener, ON
- Full-time
Reporting to the Fleet & Assets Manager. You are responsible for maintaining the day-to-day administrative operations of the Fleet Services department. This includes processing work orders…
Added 40 mins ago
C
Supervisor Transportation
CN
Vancouver, BC
- Full-time
Support the Transportation Manager and Assistant Superintendent during crossing accidents, incidents or injuries, including employee response, police coordination and site management until…
Added 40 mins ago
CC
Trade Analyst
CMA CGM
Montreal, QC
- Full-time
Responsible tor the management and coordination of assigned trade lanes. In conjunction with Trade Manager, the main focus is to develop, implement and monitor pricing strategy for…
Added 40 mins ago
CO
2026-73 Aquatics Lifeguard-Instructor I (PPT-25)
City of Dawson Creek
Dawson Creek, BC
- Full-time
Under the general supervision of the Aquatics Manager, or designate, a lifeguard/instructor I performs lifeguarding functions and provides instruction in some aquatic programs and skills at…
Added 40 mins ago
SC
Digital Print Expert - Weekend only - Two 8 hour shifts
Staples Canada
Dartmouth, NS
- $18.2 USD / hour
- Part-time
…providing high quality service. They will manage jobs from order entry through to completion according to customer…
Added 40 mins ago
E
Senior Advisor - Operational and Closure Readiness
eTeam
Montreal, QC
- $75 to $90 CAD / hour
- Contract
Reporting to the Manager, Move & Sell Readiness, you will:
Added 40 mins ago
P
Accounts Receivable Specialist (1 year contract)
PointClickCare
Mississauga, ON
- $26.44 to $29.8 CAD / hour
- Contract
Preparation of monthly account breakdowns and analysis, as required by the Manager and customers.

Indigo

Customer Experience Leader

Milton, ON, Canada

$18.95 to $23.25 CAD / hour · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $18.95 to $23.25 CAD / hour
Job type: Full-time
Apply by: Apr 7, 2027
Experience: 1-3 years of leadership experience in a specialty retail and/or multi-unit environment, with experience leading teams in a customer-facing environment
Posting language: English
Posted: Oct 9, 2026

Original job description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The Customer Experience Leader is the execution lead of all customer programs and results. This position role models and coaches to create a high-performance, customer-focused environment where employees build their capabilities, contribute to team success, and bring the Indigo brand to life through meaningful business outcomes.

KEY PERFORMANCE METRICS

Net Promoter Score (NPS)
Net sales and profitability
Loyalty (plum and email acquisition)
Promotional execution
Store engagement score

KEY RESPONSIBILITIES – what the work is

Leads execution of customer experience priorities within the store, leveraging customer, sales, and omni-channel insights to optimize team deployment, deliver exceptional service, and drive customer engagement and sales performance.
Ensures the Indigo Experience and R.E.A.D. customer service model are consistently brought to life through strong Sales Generation Leadership (SGL) practices, including active coaching and in-the-moment feedback that reinforce service behaviours and customer engagement.
Leads daily communication routines and sales rallies that reinforce business priorities, promotional activities, loyalty initiatives, customer opportunities, and service expectations.
Coaches and develops CERs to deliver intuitive recommendations, meaningful customer interactions, and exceptional service experiences that build customer loyalty and engagement.
Supports omni-channel execution, including customer pickups, Manhattan order management activities, online returns, customer issue resolution, and related customer interactions, ensuring a seamless and consistent customer experience.
Leads execution of customer-facing programs and initiatives, including Plum loyalty acquisition and engagement, Indigo Love of Reading, CEO Awards, Staff Picks, customer events, author signings, consignment programs, and store social media activities.
Leverages customer insights, Voice of the Customer feedback, and in-store observations to identify opportunities and support improvements to customer satisfaction and overall service execution.
Maintains customer service areas, payment desks, and cash office processes, ensuring compliance with cash handling procedures, operational controls, and company standards.
Supports store supplies ordering and other customer-facing operational routines to ensure teams have the resources needed to deliver a consistent customer experience.
Partners with Product Operations leadership to ensure alignment between customer experience, product availability, merchandising execution, and operational readiness.
Supports the Customer Experience Manager in delivering store objectives by identifying customer-facing opportunities, escalating risks, and contributing to action plans that improve execution and results.
Provides ongoing coaching and training on customer focused behaviours, building capability and accountability across the team.
Ensures a safe and organized work environment, maintaining compliance with all health and safety policies, procedures, and standards.
Models and embeds Indigo's Guiding Principles and values, fostering a positive, collaborative, and accountable team culture.

Reports to: Customer Experience Manager

Manager once Removed (MOR): General Manager

KEY RELATIONSHIPS

Internal:

Store employees
Store leadership team
Online Customer Service team
Indigo Love of Reading team

External:

Customers
Consignment authors/agents and event vendors
Adopt-a-School partners

Qualifications

1-3 years of leadership experience in a specialty retail and/or multi-unit environment, with experience leading teams in a customer-facing environment
College degree preferred or equivalent combination of education and relevant experience
Demonstrated experience executing customer experience and/or omni-channel programs, translating direction into clear actions that drive results
Strong understanding of retail operations, including experience with cash handling, compliance, and execution in a fast-paced retail environment
Proven ability to coach and develop team members, building capability through hands-on training and reinforcement of customer experience, operational and cash handling standards
Strong organizational and planning skills, with the ability to prioritize competing priorities, meet deadlines, and execute effectively in a fast-paced environment
Effective communication and problem-solving skills, with the ability to identify issues, prioritize actions, and support store objectives
Demonstrated operational discipline, including experience with inventory management, compliance, pricing accuracy, and execution of company standards
Adaptable and agile, with the ability to respond to changing priorities and leverage technology (including AI-enabled tools) to improve efficiency and execution
Maintains/obtains required role-specific certifications (e.g., First Aid, Joint Health & Safety Committee) in alignment with provincial and store requirements
Demonstrates sound judgment, accountability, and a proactive approach to execution and continuous improvement
Full alignment with Indigo's values as reflected in the Guiding Principles
A passion for Indigo's mission and delivering exceptional operational execution, inventory integrity, product presentation, and team experiences
Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays
Ability to be mobile on the sales floor for extended periods and safely lift medium to large items (up to 40 lbs) using appropriate equipment and techniques
Bilingualism (French/English) required for roles based in Quebec

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

Apply About employer

More about this job

Responsibilities

Lead store execution of customer experience priorities, coaching employees and coordinating service, sales, loyalty, promotional, and omni-channel programs. Use customer feedback and operational insights to improve results while maintaining cash-handling, safety, and company standards.

Requirements

Requires 1–3 years of leadership experience in specialty retail or a multi-unit customer-facing environment, with demonstrated ability to coach teams and execute customer experience or omni-channel programs. A college degree is preferred, along with strong retail operations, communication, organization, and problem-solving skills; the role also requires schedule flexibility and the ability to lift up to 40 pounds.

Skills

Customer Experience Leadership
Retail Operations
Team Coaching And Development
Sales Generation
Omni-Channel Execution
Customer Service
Loyalty Program Execution
Cash Handling
Operational Compliance
Inventory Management
Merchandising Execution
Customer Insights Analysis
Communication
Problem-Solving
Planning And Prioritization
Health And Safety

Visa sponsorship

Not detected in the job text

Keywords

Net Promoter Score
Net Sales
Profitability
Plum Loyalty
Email Acquisition
Sales Generation Leadership
R.E.A.D. Customer Service Model
Omni-Channel
Manhattan Order Management
Online Returns
Voice Of The Customer
Cash Handling
Cash Office
Inventory Management
Pricing Accuracy
Merchandising
Customer Events
Author Signings
Store Social Media
Indigo Love Of Reading
CEO Awards
Staff Picks
AI-Enabled Tools
First Aid
Joint Health And Safety Committee
Health And Safety Compliance

Report this job