Find work in Canada.

A simpler way to find your next job.

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 2 mins ago
BH
Manager, Mortgage Administration
BC Housing
Burnaby, BC
- Full-time
In-house training, and training at other institutions, for courses related to employees’ current positions or to prepare them for advancement within BC Housing.
Added 5 mins ago
MB
Food Service Supervisor
Mary Browns
Goderich, ON
- Up to $19 CAD / hour
- Full-time
…business need. This job description is intended to describe the general level of work being performed. It is not intended to be…
Added 5 mins ago
MB
Food Service Supervisor
Mary Browns
Essex, ON
- Up to $19 CAD / hour
- Full-time
…business need. This job description is intended to describe the general level of work being performed. It is not intended to be…
Added 5 mins ago
MB
Cashier
Mary Browns
Goderich, ON
- Up to $17.95 CAD / hour
- Full-time
The Front Counter Attendant, under the direction of the Store Manager, will primarily be responsible to proactively attend to customer complaints in a professional manner. This position…
Added 5 mins ago
MB
Cashier
Mary Browns
Essex, ON
- Up to $17.95 CAD / hour
- Full-time
The Front Counter Attendant, under the direction of the Store Manager, will primarily be responsible to proactively attend to customer complaints in a professional manner. This position…
Added 5 mins ago
MB
Packline
Mary Browns
Goderich, ON
- Up to $17.95 CAD / hour
- Full-time
The Packline, under the direction of the Restaurant Manager, will primarily be responsible for ensuring all customer orders are assembled according to Mary Brown’s Standards. They must…
Added 5 mins ago
MB
Packline
Mary Browns
Essex, ON
- Up to $17.95 CAD / hour
- Full-time
The Packline, under the direction of the Restaurant Manager, will primarily be responsible for ensuring all customer orders are assembled according to Mary Brown’s Standards. They must…
Added 5 mins ago
RH
Administrative Assistant - Monday to Friday Daytime
Robin Hood Association
Sherwood Park, AB
- $22.04 to $25.99 CAD / hour
- Part-time
Initiate and complete personal skill improvement through advanced training, workshops, readings, mandatory and optional courses.
Added 5 mins ago
RH
Community Disability Worker: Monday to Friday Evenings
Robin Hood Association
Sherwood Park, AB
- $17.44 to $21.56 CAD / hour
- Full-time
Understanding of community issues and opportunities, assisting and supporting the individual with general access to and participation in the community, including transportation training and…
Added 5 mins ago
ME
Accounting Assistant
MCDOUGALL ENERGY INC
Sault Ste. Marie, ON
- Full-time
…Accounting Assistant. Reporting to the Corporate Accounting Manager, the Accounting Assistant will support the Finance Department through various account and administration functions to…
Added 5 mins ago
MP
Funeral Director's Assistant, Funeral Service
Mount Pleasant Group
Mississauga, ON
- Up to $26.83 CAD / hour
Assist with general facility maintenance tasks such as waste disposal, mopping, dusting, and seasonal outdoor maintenance (e.g., salting and snow removal).
Added 5 mins ago
AT
Warehouse Supervisor - (Morning Shift 8:30 AM - 5:00 PM)
Authentic T-Shirt Company
Whitby, ON
- $60,000 to $70,000 CAD / year
- Full-time
Reporting directly to the Warehouse Manager, the Whitby Warehouse Supervisor oversees all warehouse operations. The Whitby Warehouse Supervisor is responsible for the efficient flow of…
Added 5 mins ago
FH
Mental Health Clinician - Masters, Urgent Care Response Centre - Surrey
Fraser Health
Surrey, BC
- Full-time
Added 5 mins ago
Substance Use Clinician - Masters
Fraser Health
BC · Hope / Agassiz / Harrison Hot Springs / Kent, British Columbia
…conferences, and develops and delivers in-services, presentations and training to clients, families and caregivers. Participates in the development of standardized documents, procedures and…
Added 19 mins ago
IW
Coordinator, Region Office Operations -Sydney, Nova Scotia
IG Wealth Management
ON · Ontario, Canada
- Internship
Onboarding and Training: Assisting with onboarding new members, system training, form information, office procedures, escalation support, and general inquiries.
Added 19 mins ago
TU
Administrative Assistant
The University of British Columbia
Vancouver, BC
- $4,464 to $4,578 CAD / month
- Part-time
…University of Waterloo, and he has a primary administrative manager. As a multi-national research effort, the consortium features members from Canada, Korea, Taiwan, Switzerland, Japan,…
Added 36 mins ago
TH
Spécialiste en protection des ressources - Temps plein
The Home Depot Canada
Montreal, QC
- Full-time
(Market Asset Protection Manager) on internal and external investigations and
Added 36 mins ago
TH
Merchandising Execution Associate Part-Time - 7086 Winnipeg Southwest
The Home Depot Canada
Winnipeg, MB
- Part-time
…departments in the stores. These associates execute approved general bay service, tasking, projects and resets safely, accurately and efficiently. MEAs must build and maintain strong…
Added 36 mins ago
IH
Manager | Clinical Operations
Interior Health Authority
Kelowna, BC
- Full-time
Kelowna General Hospital is hiring a Permanent Full Time Manager, Clinical Operations. This position will be providing dedicated leadership to the inpatient surgical units.
Added 36 mins ago
TH
Merchandising Execution Associate Full Time - 7086 Winnipeg Southwest
The Home Depot Canada
Winnipeg, MB
- Full-time
…departments in the stores. These associates execute approved general bay service, tasking, projects and resets safely, accurately and efficiently. MEAs must build and maintain strong…
Added 36 mins ago
IH
Cardiology Technologist
Interior Health Authority
Kelowna, BC
- Part-time
We are seeking a Relief Part Time Cardiology Technologist at Kelowna General Hospital in Kelowna, BC.
Added 36 mins ago
TH
Merchandising Associate Part Time - BRANTFORD
The Home Depot Canada
Brantford, ON
- Part-time
…departments in the stores. These associates execute approved general bay service, tasking, projects and resets safely, accurately and efficiently. MEAs must build and maintain strong…
Added 36 mins ago
TH
Merchandising Execution Associate Part Time - 7052 Regina
The Home Depot Canada
Regina, SK
- Part-time
…departments in the stores. These associates execute approved general bay service, tasking, projects and resets safely, accurately and efficiently. MEAs must build and maintain strong…
Added 36 mins ago
RS
Field Service Technician 4
Rapiscan Systems
Montreal, QC
- $30 to $33 USD / hour
- Full-time
…management with regard to system performance, enhancements and general health and…
Added 36 mins ago
HW
HR and Office Coordinator
Hooper Welding
Hamilton, ON
- $60,000 to $85,000 CAD / year
- Full-time
We are looking for an HR Coordinator & Office Manager to be the welcoming face and organizing force of our Hamilton facility. You will greet every visitor who walks through our doors, keep…

Indigo

Customer Experience Leader

London, ON, Canada

$18.6 to $23.25 CAD / hour · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $18.6 to $23.25 CAD / hour
Job type: Full-time
Apply by: Apr 17, 2027
Experience: 1-3 years of leadership experience in a specialty retail and/or multi-unit environment, with experience leading teams in a customer-facing environment
Posting language: English
Posted: Oct 19, 2026

Original job description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The Customer Experience Leader is the execution lead of all customer programs and results. This position role models and coaches to create a high-performance, customer-focused environment where employees build their capabilities, contribute to team success, and bring the Indigo brand to life through meaningful business outcomes.

This is a contract role.

KEY PERFORMANCE METRICS

Net Promoter Score (NPS)
Net sales and profitability
Loyalty (plum and email acquisition)
Promotional execution
Store engagement score

KEY RESPONSIBILITIES – what the work is

Leads execution of customer experience priorities within the store, leveraging customer, sales, and omni-channel insights to optimize team deployment, deliver exceptional service, and drive customer engagement and sales performance.
Ensures the Indigo Experience and R.E.A.D. customer service model are consistently brought to life through strong Sales Generation Leadership (SGL) practices, including active coaching and in-the-moment feedback that reinforce service behaviours and customer engagement.
Leads daily communication routines and sales rallies that reinforce business priorities, promotional activities, loyalty initiatives, customer opportunities, and service expectations.
Coaches and develops CERs to deliver intuitive recommendations, meaningful customer interactions, and exceptional service experiences that build customer loyalty and engagement.
Supports omni-channel execution, including customer pickups, Manhattan order management activities, online returns, customer issue resolution, and related customer interactions, ensuring a seamless and consistent customer experience.
Leads execution of customer-facing programs and initiatives, including Plum loyalty acquisition and engagement, Indigo Love of Reading, CEO Awards, Staff Picks, customer events, author signings, consignment programs, and store social media activities.
Leverages customer insights, Voice of the Customer feedback, and in-store observations to identify opportunities and support improvements to customer satisfaction and overall service execution.
Maintains customer service areas, payment desks, and cash office processes, ensuring compliance with cash handling procedures, operational controls, and company standards.
Supports store supplies ordering and other customer-facing operational routines to ensure teams have the resources needed to deliver a consistent customer experience.
Partners with Product Operations leadership to ensure alignment between customer experience, product availability, merchandising execution, and operational readiness.
Supports the Customer Experience Manager in delivering store objectives by identifying customer-facing opportunities, escalating risks, and contributing to action plans that improve execution and results.
Provides ongoing coaching and training on customer focused behaviours, building capability and accountability across the team.
Ensures a safe and organized work environment, maintaining compliance with all health and safety policies, procedures, and standards.
Models and embeds Indigo's Guiding Principles and values, fostering a positive, collaborative, and accountable team culture.

Reports to: Customer Experience Manager

Manager once Removed (MOR): General Manager

KEY RELATIONSHIPS

Internal:

Store employees
Store leadership team
Online Customer Service team
Indigo Love of Reading team

External:

Customers
Consignment authors/agents and event vendors
Adopt-a-School partners

Qualifications

1-3 years of leadership experience in a specialty retail and/or multi-unit environment, with experience leading teams in a customer-facing environment
College degree preferred or equivalent combination of education and relevant experience
Demonstrated experience executing customer experience and/or omni-channel programs, translating direction into clear actions that drive results
Strong understanding of retail operations, including experience with cash handling, compliance, and execution in a fast-paced retail environment
Proven ability to coach and develop team members, building capability through hands-on training and reinforcement of customer experience, operational and cash handling standards
Strong organizational and planning skills, with the ability to prioritize competing priorities, meet deadlines, and execute effectively in a fast-paced environment
Effective communication and problem-solving skills, with the ability to identify issues, prioritize actions, and support store objectives
Demonstrated operational discipline, including experience with inventory management, compliance, pricing accuracy, and execution of company standards
Adaptable and agile, with the ability to respond to changing priorities and leverage technology (including AI-enabled tools) to improve efficiency and execution
Maintains/obtains required role-specific certifications (e.g., First Aid, Joint Health & Safety Committee) in alignment with provincial and store requirements
Demonstrates sound judgment, accountability, and a proactive approach to execution and continuous improvement
Full alignment with Indigo's values as reflected in the Guiding Principles
A passion for Indigo's mission and delivering exceptional operational execution, inventory integrity, product presentation, and team experiences
Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays
Ability to be mobile on the sales floor for extended periods and safely lift medium to large items (up to 40 lbs) using appropriate equipment and techniques
Bilingualism (French/English) required for roles based in Quebec

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

Apply About employer

More about this job

Responsibilities

Lead store execution of customer experience priorities, coaching employees and coordinating service, sales, loyalty, promotional, and omni-channel programs. Use customer feedback and operational insights to improve results, maintain service and cash-handling standards, and support store objectives in partnership with store leadership.

Requirements

Requires 1–3 years of leadership experience in specialty retail or a similar customer-facing environment, with demonstrated ability to coach teams and execute customer experience or omni-channel programs. A college degree is preferred; candidates should also bring strong retail operations, communication, organization, and problem-solving skills, and be available for a flexible schedule and physical store work.

Skills

Customer Experience Leadership
Retail Operations
Team Coaching And Development
Sales Generation
Customer Service
Omni-Channel Execution
Loyalty Program Execution
Cash Handling
Inventory Management
Promotional Execution
Customer Insights
Communication
Problem-Solving
Planning And Prioritization
Health And Safety Compliance
Adaptability

Visa sponsorship

Not detected in the job text

Keywords

Net Promoter Score
Net Sales
Profitability
Plum Loyalty
Email Acquisition
Sales Generation Leadership
R.E.A.D. Customer Service Model
Omni-Channel
Manhattan Order Management
Online Returns
Voice Of The Customer
Cash Handling
Cash Office
Inventory Management
Pricing Accuracy
Promotional Execution
Customer Events
Author Signings
Store Social Media
First Aid Certification
Joint Health And Safety Committee
AI-Enabled Tools
Health And Safety Compliance

Report this job