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Added 28 mins ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
As the Integrated Manager, you will oversee day-to-day operations of Diagnostic Imaging services at both Ross Memorial Hospital (RMH) and Haliburton Highlands Health Services (HHHS). Your…
Added 43 mins ago
GV
Manufacturing Shop Operations Manager
GE Vernova
Markham, ON
- $106,000 to $156,000 CAD / year
- Full-time
The Manufacturing Shop Operations Manager will demonstrate leadership in managing operations of business processes for an area or business segment within a production facility. In this role…
Added 58 mins ago
UH
Technical Specialist
University Health Network
Toronto, ON
- Full-time
The Technical Specialist work closely with other Business Intelligence (BI) Analyst and Developer, Data Engineers, Clinical/SME teams and Other Epic Application Team, this position is…
Added 1 hour ago
MI
Senior Applications Engineer – AMR Solutions & Deployment
Magna International
Aurora, ON
- Full-time
Magna New Mobility is a business unit inside Magna International leveraging Magna’s technology building blocks, developing new capabilities, and entering new markets and use cases. Our…
Added 1 hour ago
CC
Retail Shift Leader
Canna Cabana
St. Thomas, ON
- $17.95 to $19.5 CAD / hour
- Part-time
Must have valid CannSell to work in a retail cannabis store · Must have or be able to successfully complete a Police Background Check
Added 1 hour ago
CC
Assistant Store Manager
Canna Cabana
Woodstock, ON
- $19.5 to $21.5 CAD / hour
- Full-time
Must have proficiency in Microsoft Office
Added 2 hours ago
OE
Senior Account Manager
Otis Elevator Co.
Calgary, AB
- Full-time
Assist with customer concern resolution along with Operations, including Service Project Manager and Service Supervisor
Added 3 hours ago
MI
Warehouse Shift Lead
Mondelēz International
Toronto, ON · Plant - Scarborough, Canada
- Full-time
Coordinating and communicating with the Warehouse Manager, Maintenance Planner, and Line Leads on the shift to ensure smooth daily operations.
Added 3 hours ago
General Manager, Eastern Ontario
Reliance Home Comfort
ON · Ottawa, ON · Durham, ON
By joining Reliance as a General Manager, you become part of an organization that is committed to delivering exceptional experiences for our customers and will support you to be your best.…
Added 3 hours ago
Customer Care Representative-Terrace, BC
Sonova AG
Fredericton, NB · Terrace, ON
4741 Lakelse Ave, Unit 124 Terrace British Columbia V8G 4R9
Added 4 hours ago
SG
Customer Care Representative-Terrace, BC
Sonova Group
Terrace, BC
- Internship
4741 Lakelse Ave, Unit 124 Terrace British Columbia V8G 4R9
Added 4 hours ago
GF
Certified Pre-Owned Account Manager
GM Financial
Toronto, ON
- Full-time
…U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto…
Added 4 hours ago
CC
Retail Sales Associate
Canna Cabana
MB · OCN, Opaskwayak, MB
- Part-time
Answer external and internal phone calls and transfer calls to the appropriate person or Store Manager.
Added 5 hours ago
CI
Director, Dulux Stores - Ontario & Western Canada
Canadian Industries Limited
Vaughan, ON
- Full-time
Lead, coach and develop Regional Operations Managers, and build strong Store Manager capability across the network. Set clear expectations for leadership, customer experience and business…
Added 5 hours ago
TD
Senior Financial Reporting Analyst
Tetra Digital Group
Toronto, ON
- Full-time
Here’s the problem we’re solving: Canada clears roughly $424 billion every business day, and much of the retail payment infrastructure underneath it was designed in the 1980s. Batch…
Added 5 hours ago
STORE MANAGER - BRAMPTON
Kitchen Stuff Plus
Brampton, ON
Provide input to the District Manager to help shape business unit strategy.
Added 5 hours ago
STORE MANAGER - BRAMPTON
Kitchen Stuff Plus
Brampton, ON
Provide input to the District Manager to help shape business unit strategy.
Added 5 hours ago
RP
Leasing Manager
Royal Premier Homes
London, ON
- Full-time
As Leasing Manager, you'll own leasing performance for our student-focused residential communities, from first lease-up through every renewal cycle after that. You know the academic-year…
Added 5 hours ago
IR
Associate Vice President, Salesforce Engineering & Development
Info-Tech Research Group
Toronto, ON · London, ON
- Full-time
…platform and custom applications that enable our commercial…
Added 6 hours ago
Cost Control Manager - Go Rail Expansion (ONxpress)
Aecon
Toronto, ON
Set project controls guidelines and responsibilities within a business unit or Project Execution Plan.
Added 7 hours ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
As the Integrated Manager, you will oversee day-to-day operations of Diagnostic Imaging services at both Ross Memorial Hospital (RMH) and Haliburton Highlands Health Services (HHHS). Your…
Added 7 hours ago
GF
Certified Pre-Owned Account Manager
GM Financial Canada
Toronto, ON
- Full-time
…U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto…
Added 9 hours ago
WC
Asset Protection Associate
Walmart Canada
Kitchener, ON
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 9 hours ago
WC
Asset Protection Associate
Walmart Canada
Kitchener, ON
- Contract
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 14 hours ago
Operations Administrative Support Officer
City of Vancouver
Vancouver, BC
The Operations Administration Support Officer (OAS) Non-Market Housing Operations is responsible for supporting the day-to-day operational administrative requirements, tenant inquiries,…

Indigo

Customer Experience Leader - Regina, SK

Regina, SK, Canada

$16.35 to $24.55 CAD / hour · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: $16.35 to $24.55 CAD / hour
Job type: Full-time
Apply by: Mar 24, 2027
Experience: 1-3 years of leadership experience in a specialty retail and/or multi-unit environment, with experience leading teams in a customer-facing environment
Posting language: English
Posted: Sep 25, 2026

Original job description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The Customer Experience Leader is the execution lead of all customer programs and results. This position role models and coaches to create a high-performance, customer-focused environment where employees build their capabilities, contribute to team success, and bring the Indigo brand to life through meaningful business outcomes.

KEY PERFORMANCE METRICS

Net Promoter Score (NPS)
Net sales and profitability
Loyalty (plum and email acquisition)
Promotional execution
Store engagement score

KEY RESPONSIBILITIES – what the work is

Leads execution of customer experience priorities within the store, leveraging customer, sales, and omni-channel insights to optimize team deployment, deliver exceptional service, and drive customer engagement and sales performance.
Ensures the Indigo Experience and R.E.A.D. customer service model are consistently brought to life through strong Sales Generation Leadership (SGL) practices, including active coaching and in-the-moment feedback that reinforce service behaviours and customer engagement.
Leads daily communication routines and sales rallies that reinforce business priorities, promotional activities, loyalty initiatives, customer opportunities, and service expectations.
Coaches and develops CERs to deliver intuitive recommendations, meaningful customer interactions, and exceptional service experiences that build customer loyalty and engagement.
Supports omni-channel execution, including customer pickups, Manhattan order management activities, online returns, customer issue resolution, and related customer interactions, ensuring a seamless and consistent customer experience.
Leads execution of customer-facing programs and initiatives, including Plum loyalty acquisition and engagement, Indigo Love of Reading, CEO Awards, Staff Picks, customer events, author signings, consignment programs, and store social media activities.
Leverages customer insights, Voice of the Customer feedback, and in-store observations to identify opportunities and support improvements to customer satisfaction and overall service execution.
Maintains customer service areas, payment desks, and cash office processes, ensuring compliance with cash handling procedures, operational controls, and company standards.
Supports store supplies ordering and other customer-facing operational routines to ensure teams have the resources needed to deliver a consistent customer experience.
Partners with Product Operations leadership to ensure alignment between customer experience, product availability, merchandising execution, and operational readiness.
Supports the Customer Experience Manager in delivering store objectives by identifying customer-facing opportunities, escalating risks, and contributing to action plans that improve execution and results.
Provides ongoing coaching and training on customer focused behaviours, building capability and accountability across the team.
Ensures a safe and organized work environment, maintaining compliance with all health and safety policies, procedures, and standards.
Models and embeds Indigo's Guiding Principles and values, fostering a positive, collaborative, and accountable team culture.

Reports to: Customer Experience Manager

Manager once Removed (MOR): General Manager

KEY RELATIONSHIPS

Internal:

Store employees
Store leadership team
Online Customer Service team
Indigo Love of Reading team

External:

Customers
Consignment authors/agents and event vendors
Adopt-a-School partners

Qualifications

1-3 years of leadership experience in a specialty retail and/or multi-unit environment, with experience leading teams in a customer-facing environment
College degree preferred or equivalent combination of education and relevant experience
Demonstrated experience executing customer experience and/or omni-channel programs, translating direction into clear actions that drive results
Strong understanding of retail operations, including experience with cash handling, compliance, and execution in a fast-paced retail environment
Proven ability to coach and develop team members, building capability through hands-on training and reinforcement of customer experience, operational and cash handling standards
Strong organizational and planning skills, with the ability to prioritize competing priorities, meet deadlines, and execute effectively in a fast-paced environment
Effective communication and problem-solving skills, with the ability to identify issues, prioritize actions, and support store objectives
Demonstrated operational discipline, including experience with inventory management, compliance, pricing accuracy, and execution of company standards
Adaptable and agile, with the ability to respond to changing priorities and leverage technology (including AI-enabled tools) to improve efficiency and execution
Maintains/obtains required role-specific certifications (e.g., First Aid, Joint Health & Safety Committee) in alignment with provincial and store requirements
Demonstrates sound judgment, accountability, and a proactive approach to execution and continuous improvement
Full alignment with Indigo's values as reflected in the Guiding Principles
A passion for Indigo's mission and delivering exceptional operational execution, inventory integrity, product presentation, and team experiences
Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays
Ability to be mobile on the sales floor for extended periods and safely lift medium to large items (up to 40 lbs) using appropriate equipment and techniques
Bilingualism (French/English) required for roles based in Quebec

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead customer experience programs and coach store employees to deliver exceptional service, strengthen loyalty, and achieve sales and customer satisfaction goals. Coordinate omni-channel customer support, customer-facing initiatives, cash and service-area operations, and continuous improvements in partnership with store leadership.

Requirements

Requires 1–3 years of leadership experience in specialty retail or a multi-unit customer-facing environment, with demonstrated ability to coach teams and execute customer experience or omni-channel programs. A college degree is preferred or equivalent relevant education and experience; candidates also need strong retail operations, communication, organization, and problem-solving skills, schedule flexibility, and the ability to lift up to 40 pounds.

Skills

Customer Experience Leadership
Retail Operations
Team Coaching And Development
Sales Generation
Omni-Channel Execution
Customer Service
Loyalty Program Engagement
Cash Handling
Inventory Management
Merchandising Execution
Customer Insights
Communication
Problem-Solving
Planning And Prioritization
Health And Safety Compliance
Adaptability

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Retail Operations
Net Promoter Score
Net Sales
Profitability
Plum Loyalty
Omni-Channel
Manhattan Order Management
Sales Generation Leadership
Voice Of The Customer
Cash Handling
Inventory Management
Pricing Accuracy
Merchandising
Customer Events
Author Signings
Store Social Media
Customer Issue Resolution
Operational Compliance
First Aid
Joint Health And Safety Committee
AI-Enabled Tools
Indigo Love Of Reading
Staff Picks
Consignment Programs

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Work requirements

Jobs in Canada