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Added 2 months ago
M
First Year Apprentice Electrician (Entry Level – Voyageur Trades Program)
MNA
Edmonton, AB
- Full-time
…concerns with completing the video interview, please reach out to Human Resources by responding to the email invitation. No phone calls…
Added 2 months ago
M
First Year Apprentice Plumber (Entry Level – Voyageur Trades Program)
MNA
Edmonton, AB
- Full-time
…concerns with completing the video interview, please reach out to Human Resources by responding to the email invitation. No phone calls…
Added 2 months ago
PC
Youth Care Worker (Casual On-Call)
PLEA Community Services Society of BC
Maple Ridge, BC
- Part-time
Diploma (6o credits/two years) in a related human/social services field.
Added 2 months ago
Senior Payroll & Benefits Specialist
Wesgroup
Vancouver, BC
…supporting our employees and business operations. Reporting to the Manager, Payroll & Benefits, you'll be responsible for the accurate and compliant administration of payroll, benefits,…
Added 2 months ago
Pharmacy Assistant
Bayshore
London, ON
…individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and…
Added 2 months ago
AH
Program Manager - PBSH
ALPHA HOUSE
Calgary, AB
- Full-time
We’re looking for a Program Manager to join our Place Based Supportive Housing (PBSH) program. This role provides leadership and operational oversight for a 24/7 supportive housing…
Added 3 months ago
BW
Psychologist, Pain Service - BC Children’s and Women’s Hospital & Health Centre
BC Women's Hospital and Health Centre
Vancouver, BC
- Part-time
Plan and organize the provision of services for specified programs or patient group(s), in consultation with the Head of Psychology or designate and in collaboration with the Clinic/Program…
Added 2 months ago
BC
Learning Specialist
Bird Construction
Edmonton, AB
- Full-time
Reporting to the Sr. Manager, Operations Learning, the Operations Learning Specialist partners with operations leaders, subject matter experts, and learning team specialists to design,…
Added 2 months ago
LL
Activity Aide
Lancaster Long Term Care Home
Lancaster, ON
- Part-time
The Program Aide/Activity Aide reports to the Programs Manager and participates as a member of the interdisciplinary team to plan, implement and evaluate programs, outings and events that…
Added 2 months ago
Applied Science And Knowledge Mobilization Manager
Inuvialuit Regional Corporation
Inuvik, NT
The Applied Research & Knowledge Mobilization Manager will be responsible for supervising internal research and monitoring staff focused on programs related to Inuvialuit social, cultural,…
Added 2 months ago
M
Senior Consultant, HR Technology (Workday)
Moneris
Toronto, ON
- Full-time
Completed post-secondary education in a relevant field such as Business, Human Resources, or a related discipline.
Added 2 months ago
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Payroll Analyst Canada
HP
Mississauga, ON
- $57,250 to $78,750 CAD / year
- Full-time
As a full time, employee of HP Canada, you will be eligible to participate in the company's group benefit programs, including medical, dental, life insurance, and disability coverage,…
Added 2 months ago
Case Manager
TRELLIS SOCIETY FOR COMMUNITY IMPACT
Calgary, AB
…of all backgrounds, including those with complex needs. Our programs improve access to resources, develop family and community supports and build people’s capacity to deal with life’s…
Added 2 months ago
SD
Assistant Front Store Manager, Hourly Full Time Day
Shoppers Drug Mart
Whitehorse, YT
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 2 months ago
SD
Assistant Front Store Manager, Hourly Part Time Day
Shoppers Drug Mart
Whitehorse, YT
- Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 2 months ago
AL
Human Resources Generalist
AGAT Laboratories
Calgary, AB
- Full-time
AGAT Laboratories is seeking a Human Resources (HR) Generalist to join our Calgary, AB team. As the HR Generalist, you will be our first point of contact for managers and employees, and…
Added 2 months ago
Relationship Manager, Online FX & CFDs
Questrade Financial Group
Toronto, ON
At QFG, we combine human-centric collaboration with AI-driven innovation to redefine financial services. The ideal candidate will be a catalyst for change, using AI to transform and deliver…
Added 2 months ago
C
Produce Department Backup - Red River Co-op at Gimli Food Store
Co-op
Gimli, MB
- Part-time
…Street, in Gimli, Manitoba. This position reports to the Produce…
Added 2 months ago
WC
(CAN) People Lead
Walmart Canada
Goderich, ON
- Full-time
Position Summary...The People Lead supports the Store Manager and leadership team by leading human resources functions that promote compliance, engagement, and operational excellence. This…
Added 2 months ago
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Customer Experience Manager
Indigo
Rocky View No 44, AB · Rocky View County, AB
- $42,500 to $69,000 CAD / year
- Full-time
The Customer Experience Manager is responsible for the customer experience and the store’s omni sales results. They lead a team to master Indigo’s service model and to suggest and sell…
Added 2 months ago
NC
Supervisor, Indigenous Child and Family Centre
Native Child and Family Services of Toronto
ON · York, ON
- $88,193 to $106,000 CAD / year
- Full-time
Under the direction of the Manager of Early Years, Youth and Community Programs, the Supervisor of the Indigenous Child and Family Centre provides leadership grounded in Indigenous ways of…
Added 2 months ago
Senior Financial Analyst (FT) - Accounting & Finance
Catholic Social Services
Edmonton, AB
…with negotiating funding agreements; cost allocations among programs; preparing and monitoring of budgets; monitoring, testing, and strengthening of internal controls; preparing monthly…
Added 2 months ago
Purchaser - Accounting & Finance (FT)
Catholic Social Services
Edmonton, AB
…Specialist, the Purchaser coordinates with Agency departments and programs to ensure operational procurement requirements are met efficiently and effectively. The role includes procuring…
Added 2 months ago
AS
Director Of Care (Full Time)
Andrews Senior Care
Charlottetown, PE
- Full-time
Provide leadership and strategic direction to the Community Care Manager, who runs day-to-day operations of the 80-bed home.
Added 2 months ago
Sales Consultant Surgical Energy-Montreal Area
Olympus Corporation of the Americas
Montreal, QC
Dedicated Training Resources and Learning & Development Programs

Indigo

Customer Experience Manager

Rocky View No 44, AB, Canada
Rocky View County, AB, Canada

$42,500 to $69,000 CAD / year · Full-time

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Job details

Pay: $42,500 to $69,000 CAD / year
Job type: Full-time
Apply by: Feb 18, 2027
Experience: 2-3 years of management experience in specialty retail and/or multi-unit retail business environment
Posting language: English
Posted: Aug 22, 2026

Original job description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The Customer Experience Manager is responsible for the customer experience and the store’s omni sales results. They lead a team to master Indigo’s service model and to suggest and sell Indigo’s products, promotions, and programs to our customers. They are responsible for the store’s omni-businesses, ensuring our customers have a frictionless shopping experience by identifying areas to improve and addressing gaps in store performance. They help create an environment and store culture that promotes employee engagement, growth, and development.

WHAT YOU'LL DO:

Functional

Manage and motivate the team to provide excellent customer service and intuitive recommendations to our customers regarding Indigo’s products, promotions, and programs
Ensure strategic priorities, sales goals, and profitability targets are met by assessing and analyzing sales performance and key process scorecard data; create action plans to address gaps
Act as an advocate for the customer by placing them at the forefront of all decision-making processes
Lead omni-sales programs and ensures technology is leveraged effectively on sales floor to drive efficiency and encourage customers to shop their way
Embrace and champion technology that creates high tech and high touch solutions for Indigo’s customers
Lead execution of national events and store-level initiated author and kids events
Manages store-level customer initiatives: social media channels, local assortment and consignment, and Indigo Love of Reading drives
Partner on regular visual merchandising assessments; provide product, customer experience, and sales insight
Open and close the store and responsible to manage the sales floor
Ensure health and safety of employees and customers is top priority and that store complies with all provincial health and safety policies and procedures

People

Build strong teams by attracting and developing the best talent
Bring out the best in others, empower and constructively stretch talent
Give authentic feedback on performance and potential
Ensure all team members understand where they stand and have clear performance objectives aligned with Indigo and team goals
Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
Help others see the impacts of their efforts and proactively engage others to get input
Encourage others to freely share their point of view and be open to feedback
Responsible for the overall engagement, productivity, turnover, and bench strength of the team

Cultural

Model Indigo’s beliefs and convey a positive image in everything you do
Celebrate diversity of thought and have an open mindset
Take an active role in fostering a culture of continual learning, and taking risks without the fear of making mistakes
Embrace, champion, and influence change through your team and/or the organization

Qualifications

WHO YOU ARE:

College degree preferred or equivalent job experience
2-3 years of management experience in specialty retail and/or multi-unit retail business environment
Ability to be mobile on the sales floor for extended periods of time
Availability to work a flexible schedule, including evenings, weekends, and holidays
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Bilingualism (French/English) is required for all positions in Quebec

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

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More about this job

Responsibilities

The Customer Experience Manager leads a team to drive omni-channel sales and ensure a frictionless shopping experience. They are responsible for managing store operations, executing national events, and fostering a culture of employee growth and engagement.

Requirements

Candidates should have 2-3 years of management experience in specialty or multi-unit retail and a preferred college degree. Physical ability to lift up to 40 pounds and flexibility to work evenings, weekends, and holidays are required.

Skills

Omni-channel Sales
Team Leadership
Performance Analysis
Visual Merchandising
Employee Development
Retail Operations
Strategic Planning
Event Management
Health and Safety Compliance
Conflict Resolution
Talent Acquisition

Visa sponsorship

Not detected in the job text

Keywords

Retail
Omni-channel
Customer Centric
Data Driven
KPIs
Scorecard
Visual Merchandising
Employee Engagement
Specialty Retail
Store Operations
Human-Centered AI
Bilingualism
Talent Management
Sales Performance
Customer Service

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