Find work in Canada.

589,821 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 10 mins ago
Loadout Operator
Yara International
Belle Plaine, SK
…insecurity and environmental change. As part of our recruitment process, where permitted by local law, we may conduct reference and background checks. These checks will only be performed…
Added 10 mins ago
OR
Wireless Manager - 1206 Maple Ridge
OSL Retail Services Inc
Maple Ridge, BC
- Other
…locations across Canada, and we are growing fast! As a Wireless Manager, you are key to our success. That’s why we’re looking for a results-driven, hands-on manager to manage and develop a…
Added 10 mins ago
SF
Acquisition Marketing Manager
SickKids Foundation
Toronto, ON
- Full-time
We’re committed to attracting and retaining passionate individuals to help create a healthier future. That’s why SickKids Foundation is looking for a new Manager, Acquisition Marketing.
Added 10 mins ago
KD
Part-Time Direct Support Professional
Karis Disability Services
Regina, SK
- Part-time
Invitation to a realistic job preview and meeting with hiring manager
Added 10 mins ago
AW
Women's Support Worker - Tung Sam Lau
Atira Women's Resource Society
Vancouver, BC
- Full-time
Reporting to the Program Manager, the Women’s Support Worker is responsible for the day-to-day work of supporting women with a wide array of emotional and practical work. Activities range…
Added 10 mins ago
AW
Women's Support Worker - Tung Sam Lau- Part time Overnight
Atira Women's Resource Society
Vancouver, BC
- Part-time
Reporting to the Program Manager, the Women’s Support Worker is responsible for the day-to-day work of supporting women with a wide array of emotional and practical work. Activities range…
Added 10 mins ago
AW
Building Custodian- Tung Sam Lau
Atira Women's Resource Society
Vancouver, BC
- Part-time
Reporting to the Program Manager, the Building Custodian, is responsible for washing and cleaning floors and carpets, cleaning bathrooms, kitchens and room doors in common areas, cleaning…
Added 10 mins ago
BR
Leasing & Site Administrator
BGO Real Estate
Newmarket, ON
- Full-time
Team & Office Support: Work closely with the Community Manager and other staff, maintain knowledge of suite inventory and property standards, and provide general administrative support.
Added 10 mins ago
MR
Par-Time Sales Associate
Match Retail
Burnaby, BC
- $25 CAD / hour
- Part-time
Our recruitment process is structured and transparent, with candidates assessed consistently against role-related criteria.
Added 10 mins ago
P
Senior Associate SIEM Implementation
PwC
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
Added 10 mins ago
HR
Nurse Practitioner, Family Medical Teaching Unit
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
Reporting Relationship: Manager, Schulich Family Medicine Teaching Unit & Integrated Care Services
Added 10 mins ago
P
Independence Manager
PwC
Toronto, ON
- Full-time
As an Independence Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:
Added 10 mins ago
Coordinator, Student Services - UGH - FT Support
Humber College
Toronto, ON
About the Student Services Coordinator Role: Under the direction of the Manager, Transitions & Engagement, the Student Services Coordinator is responsible for the implementation and…
Added 10 mins ago
BR
Game Day Lead (Vancouver)
Brodie Rec League
Burnaby, BC · Richmond, BC · Vancouver, BC
- $22 to $28 CAD / hour
- Full-time
The Game Day Lead runs the floor so the League Manager can run the league. On game night, you own the operation: the gym is set to the site map, every stream is live, every role is covered,…
Added 10 mins ago
BR
Game Day Lead (Ottawa)
Brodie Rec League
Ottawa, ON
- $22 to $28 CAD / hour
- Full-time
The Game Day Lead runs the floor so the League Manager can run the league. On game night, you own the operation: the gym is set to the site map, every stream is live, every role is covered,…
Added 10 mins ago
BR
Game Day Lead (Oakville)
Brodie Rec League
Oakville, ON
- $22 to $28 CAD / hour
- Full-time
The Game Day Lead runs the floor so the League Manager can run the league. On game night, you own the operation: the gym is set to the site map, every stream is live, every role is covered,…
Added 10 mins ago
BR
Game Day Lead (Calgary)
Brodie Rec League
Calgary, AB
- $22 to $28 CAD / hour
- Full-time
The Game Day Lead runs the floor so the League Manager can run the league. On game night, you own the operation: the gym is set to the site map, every stream is live, every role is covered,…
Added 10 mins ago
F
Nurse Practitioner Clinical Lead, HCP Onboarding & Clinical Education
Felix
Remote, Canada
- $108,000 to $120,000 CAD / year
- Contract
- Remote
Payments: We will never ask for credit card information, bank details, or payments for "equipment" or "onboarding" during the application process.
Added 10 mins ago
W
Maintenance Supervisor
Westlake
Woodbridge, ON
- Full-time
Report any deficiencies in systems, facilities, machinery, equipment and/or tools immediately to Production Manager and/or Plant Manager, as required.
Added 10 mins ago
UH
Clinical Electrophysiology Technologist, Holter/Stress
University Health Network
Toronto, ON
- Full-time
Added 10 mins ago
UH
Digital Technician (IT Service Desk Agent)
University Health Network
Toronto, ON
- Contract
Detailed orientated, process focused, self-motivated and the ability to multitask
Added 10 mins ago
A
Assistant Restaurant Manager
AccorHotel
Banff, AB
- Full-time
The Assistant Restaurant Manager will ensure that employees provide phenomenal guest experiences resulting in lasting memories. They will lead, develop and coach a team of professional…
Added 10 mins ago
GD
AI Governance & Risk Manager
General Dynamics Missions System International
Ottawa, ON
- $120,000 to $160,000 CAD / year
- Full-time
Reporting to the Chief Digital & Information Officer (CDIO), the Manager, AI Governance & Risk will lead the establishment, execution, and continuous evolution of the enterprise AI…
Added 10 mins ago
B
Customer Success Manager - Canada
Buildots
Toronto, ON
- Full-time
…they have seen before. We are looking for a Customer Success Manager to take part in the implementation of these capabilities on construction projects to ensure successful delivery for our…
Added 10 mins ago
Partner Marketing and Events Lead
Dayforce
Calgary, AB · Kitchener, ON · Ottawa, ON · QC
…and AI-enabled campaign scale. The Senior Partner Marketing Manager will work closely with Strategic Partners, Alliances, Demand Center, Field Marketing, Revenue Development, Sales, Product…

Indigo

Customer Experience Manager

AB, Canada
Edmonton, AB, Canada

$42,500 to $69,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $42,500 to $69,000 CAD / year
Job type: Full-time
Apply by: May 2, 2027
Experience: 2-3 years of management experience in specialty retail and/or multi-unit retail business environment
Posting language: English
Posted: Nov 3, 2026

Original job description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The Customer Operations Manager is responsible for the customer experience and the store’s omni sales results. They lead a team to master Indigo’s service model and to suggest and sell Indigo’s products, promotions, and programs to our customers. They are responsible for the store’s omni-businesses, ensuring our customers have a frictionless shopping experience by identifying areas to improve and addressing gaps in store performance. They help create an environment and store culture that promotes employee engagement, growth, and development.

WHAT YOU'LL DO:

Functional

Manage and motivate the team to provide excellent customer service and intuitive recommendations to our customers regarding Indigo’s products, promotions, and programs
Ensure strategic priorities, sales goals, and profitability targets are met by assessing and analyzing sales performance and key process scorecard data; create action plans to address gaps
Act as an advocate for the customer by placing them at the forefront of all decision-making processes
Lead omni-sales programs and ensures technology is leveraged effectively on sales floor to drive efficiency and encourage customers to shop their way
Embrace and champion technology that creates high tech and high touch solutions for Indigo’s customers
Lead execution of national events and store-level initiated author and kids events
Manages store-level customer initiatives: social media channels, local assortment and consignment, and Indigo Love of Reading drives
Partner on regular visual merchandising assessments; provide product, customer experience, and sales insight
Lead inventory management processes and returns
Open and close the store and responsible to manage the sales floor
Ensure health and safety of employees and customers is top priority and that store complies with all provincial health and safety policies and procedures

People

Build strong teams by attracting and developing the best talent
Bring out the best in others, empower and constructively stretch talent
Give authentic feedback on performance and potential
Ensure all team members understand where they stand and have clear performance objectives aligned with Indigo and team goals
Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
Help others see the impacts of their efforts and proactively engage others to get input
Encourage others to freely share their point of view and be open to feedback
Responsible for the overall engagement, productivity, turnover, and bench strength of the team

Cultural

Model Indigo’s beliefs and convey a positive image in everything you do
Celebrate diversity of thought and have an open mindset
Take an active role in fostering a culture of continual learning, and taking risks without the fear of making mistakes
Embrace, champion, and influence change through your team and/or the organization

Qualifications

WHO YOU ARE:

College degree preferred or equivalent job experience
2-3 years of management experience in specialty retail and/or multi-unit retail business environment
Ability to be mobile on the sales floor for extended periods of time
Availability to work a flexible schedule, including evenings, weekends, and holidays
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Bilingualism (French/English) is required for all positions in Quebec

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

Apply About employer

More about this job

Responsibilities

Lead the store team to deliver excellent customer service, achieve omnichannel sales and profitability goals, and improve the customer shopping experience. Manage store operations including the sales floor, inventory, events, customer initiatives, employee development, and health and safety.

Requirements

A college degree is preferred, or equivalent job experience, along with 2–3 years of management experience in specialty retail or a multi-unit retail environment. Candidates must be able to work a flexible schedule, remain mobile on the sales floor, and lift items up to 40 pounds; French-English bilingualism is required for positions in Quebec.

Skills

Customer Service
Retail Sales
Team Leadership
Sales Performance Analysis
Omnichannel Sales
Inventory Management
Visual Merchandising
Employee Development
Performance Management
Customer Experience
Technology Adoption
Event Execution
Health And Safety
Change Management
Communication
Social Media Management

Visa sponsorship

Not detected in the job text

Keywords

Retail
Specialty Retail
Customer Experience
Customer Service
Omnichannel Sales
Sales Performance
Profitability Targets
Sales Floor
Inventory Management
Returns
Visual Merchandising
Local Assortment
Consignment
Social Media
Author Events
Children's Events
National Events
Technology
Employee Engagement
Talent Development
Performance Objectives
Health And Safety
Store Operations
Change Management
French-English Bilingualism

Report this job