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Added 17 mins ago
RB
Director, Cash Management
Royal Bank of Canada
Toronto, ON
- Full-time
This Director-level position provides strategic leadership and operational oversight for cash management operations supporting RBC's global Capital Markets and Retail nostro accounts. The…
Added 31 mins ago
CS
Assistant Manager
Champs Sports
Vancouver, BC · Greater Vancouver, BC
- Full-time
Leverage retail technology and digital tools to enhance the customer experience, enable associates on the sales floor, and support efficient store operations.
Added 47 mins ago
SC
chef de quart - Store# 04074, LES PROMENADES ST-BRUNO
Starbucks Coffee Company
Saint-Bruno-de-Montarville, QC · St-Bruno-de-Montarville, QC,CA
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 1 hour ago
WC
Overnight Lead Department Manager
Walmart Canada
Regina, SK
- Full-time
Position Summary...Working as an Overnight Lead Department Manager at Walmart Canada is a great opportunity to build leadership experience in a fast‑paced retail environment. In this role,…
Added 1 hour ago
MS
Merchandise Manager - Full Time - 3am Required - $21.25hr
Michaels Stores
Victoria, BC
- Full-time
Lead truck execution processes, ensuring timely unloading, accurate sorting, and efficient flow of merchandise to the sales floor.
Added 2 hours ago
RB
Assistant Branch Manager
Royal Bank of Canada
Pointe-Claire, QC
- Full-time
Strong understanding of sales management routines and ability to lead the team to action
Added 3 hours ago
WC
(CAN) Leader des ressources humaines en magasin
Walmart Canada
MB · Saint-Laurent, MB
- Contract
Position Summary...The People Lead supports the Store Manager and leadership team by leading human resources functions that promote compliance, engagement, and operational excellence. This…
Added 3 hours ago
WC
Gérant de rayon leader, aliments
Walmart Canada
Alma, QC
- Full-time
Position Summary...The Food Lead Department Manager supports food area operations by working closely with the Food Assistant Manager to deliver a strong customer experience and efficient…
Added 3 hours ago
WC
(CAN) Leader d'équipe, stockage 2
Walmart Canada
Valleyfield, PE
- Full-time
Ensure strong communication with associates and management with the planning meeting, lead the daily Team Huddle at the start of each shift, and provide the team with updates, set goals,…
Added 3 hours ago
WC
(CAN) Gérant du service à la clientèle
Walmart Canada
Lachute, QC
- Full-time
…build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive…
Added 3 hours ago
WC
(CAN) Associé, équipe de l’aire des caisses
Walmart Canada
Saint-Jean-sur-Richelieu, QC · St-Jean-Sur-Richelieu, QC
- Contract
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 3 hours ago
WC
(CAN) Gérant du service à la clientèle
Walmart Canada
Longueuil, QC
- Contract
…build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive…
Added 3 hours ago
TC
Retail Customer Service Coordinator Full time Winners-Pen Center
TJX Canada – Winners, Marshalls, HomeSense
St. Catharines, ON
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 3 hours ago
TC
Assistant Store Manager Winners - Trinity Crossing
TJX Canada – Winners, Marshalls, HomeSense
Orleans, ON
- $48,592.5 to $68,029.5 CAD / year
- Full-time
Drive store performance by supporting sales results, managing expenses, and overseeing key operations including merchandising, backroom, frontline, cash office, customer service, markdowns,…
Added 3 hours ago
MS
Merchandise Manager - Full Time - 3am Required - $21.25hr
Michaels Stores
Langford, BC
- Full-time
Lead truck execution processes, ensuring timely unloading, accurate sorting, and efficient flow of merchandise to the sales floor.
Added 3 hours ago
WC
(CAN) Gérant du service à la clientèle
Walmart Canada
Saint-Eustache, QC
- Full-time
…build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive…
Added 3 hours ago
NF
Front End Assistant Department Manager Part Time Day
No Frills
Calgary, AB
- Part-time
…connections is valued – as we shape the future of Canadian retail, together. Our commitment to positively impact the lives of all Canadians provides employees a range of opportunities and…
Added 3 hours ago
W
(CAN) Leader d'équipe, stockage 2
Walmart
Salaberry-de-Valleyfield, QC
- Full-time
4. Ensure strong communication with associates and management with the planning meeting, lead the daily Team Huddle at the start of each shift, and provide the team with updates, set goals,…
Added 3 hours ago
W
(CAN) Gérant du service à la clientèle
Walmart
Longueuil, QC
- Part-time
…build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive…
Added 3 hours ago
W
(CAN) Stocking 1 Team Lead
Walmart
Barrie, ON
- Full-time
5. Review completed schedules with People Lead.
Added 3 hours ago
W
(CAN) Leader d’équipe, alimentation et produits consommables
Walmart
Salaberry-de-Valleyfield, QC
- Full-time
5. Review completed schedules with People Lead.
Added 3 hours ago
W
(CAN) Gérant du service à la clientèle
Walmart
Saint-Eustache, QC
- Full-time
…build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive…
Added 3 hours ago
W
(CAN) Gérant du service à la clientèle
Walmart
Lachute, QC
- Full-time
…build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive…
Added 3 hours ago
W
(CAN) Health and Beauty Team Lead
Walmart
Barrie, ON
- Full-time
5.Review completed schedules with People Lead.
Added 3 hours ago
W
Gérant de rayon leader, aliments
Walmart
Alma, QC
- Full-time
The Food Lead Department Manager supports food area operations by working closely with the Food Assistant Manager to deliver a strong customer experience and efficient daily execution. This…

Indigo

Customer Experience Manager

AB, Canada
Edmonton, AB, Canada

$42,500 to $69,000 CAD / year · Full-time

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Job details

Pay: $42,500 to $69,000 CAD / year
Job type: Full-time
Apply by: May 2, 2027
Experience: 2-3 years of management experience in specialty retail and/or multi-unit retail business environment
Posting language: English
Posted: Nov 3, 2026

Original job description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The Customer Operations Manager is responsible for the customer experience and the store’s omni sales results. They lead a team to master Indigo’s service model and to suggest and sell Indigo’s products, promotions, and programs to our customers. They are responsible for the store’s omni-businesses, ensuring our customers have a frictionless shopping experience by identifying areas to improve and addressing gaps in store performance. They help create an environment and store culture that promotes employee engagement, growth, and development.

WHAT YOU'LL DO:

Functional

Manage and motivate the team to provide excellent customer service and intuitive recommendations to our customers regarding Indigo’s products, promotions, and programs
Ensure strategic priorities, sales goals, and profitability targets are met by assessing and analyzing sales performance and key process scorecard data; create action plans to address gaps
Act as an advocate for the customer by placing them at the forefront of all decision-making processes
Lead omni-sales programs and ensures technology is leveraged effectively on sales floor to drive efficiency and encourage customers to shop their way
Embrace and champion technology that creates high tech and high touch solutions for Indigo’s customers
Lead execution of national events and store-level initiated author and kids events
Manages store-level customer initiatives: social media channels, local assortment and consignment, and Indigo Love of Reading drives
Partner on regular visual merchandising assessments; provide product, customer experience, and sales insight
Lead inventory management processes and returns
Open and close the store and responsible to manage the sales floor
Ensure health and safety of employees and customers is top priority and that store complies with all provincial health and safety policies and procedures

People

Build strong teams by attracting and developing the best talent
Bring out the best in others, empower and constructively stretch talent
Give authentic feedback on performance and potential
Ensure all team members understand where they stand and have clear performance objectives aligned with Indigo and team goals
Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
Help others see the impacts of their efforts and proactively engage others to get input
Encourage others to freely share their point of view and be open to feedback
Responsible for the overall engagement, productivity, turnover, and bench strength of the team

Cultural

Model Indigo’s beliefs and convey a positive image in everything you do
Celebrate diversity of thought and have an open mindset
Take an active role in fostering a culture of continual learning, and taking risks without the fear of making mistakes
Embrace, champion, and influence change through your team and/or the organization

Qualifications

WHO YOU ARE:

College degree preferred or equivalent job experience
2-3 years of management experience in specialty retail and/or multi-unit retail business environment
Ability to be mobile on the sales floor for extended periods of time
Availability to work a flexible schedule, including evenings, weekends, and holidays
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Bilingualism (French/English) is required for all positions in Quebec

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

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More about this job

Responsibilities

Lead the store team to deliver excellent customer service, achieve omnichannel sales and profitability goals, and improve the customer shopping experience. Manage store operations including the sales floor, inventory, events, customer initiatives, employee development, and health and safety.

Requirements

A college degree is preferred, or equivalent job experience, along with 2–3 years of management experience in specialty retail or a multi-unit retail environment. Candidates must be able to work a flexible schedule, remain mobile on the sales floor, and lift items up to 40 pounds; French-English bilingualism is required for positions in Quebec.

Skills

Customer Service
Retail Sales
Team Leadership
Sales Performance Analysis
Omnichannel Sales
Inventory Management
Visual Merchandising
Employee Development
Performance Management
Customer Experience
Technology Adoption
Event Execution
Health And Safety
Change Management
Communication
Social Media Management

Visa sponsorship

Not detected in the job text

Keywords

Retail
Specialty Retail
Customer Experience
Customer Service
Omnichannel Sales
Sales Performance
Profitability Targets
Sales Floor
Inventory Management
Returns
Visual Merchandising
Local Assortment
Consignment
Social Media
Author Events
Children's Events
National Events
Technology
Employee Engagement
Talent Development
Performance Objectives
Health And Safety
Store Operations
Change Management
French-English Bilingualism

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