Find work in Canada.

582,903 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 hour ago
CR
Scientist II - Clinical Laboratories
Charles River Laboratories
Montreal, QC
- Full-time
…facilities and expert regulatory guidance. From individual specialty toxicology and IND enabling studies to tailored packages and total laboratory support, our deeply experienced team can…
Added 1 hour ago
CR
Molecular Biology Analyst
Charles River Laboratories
Montreal, QC
- Full-time
…facilities and expert regulatory guidance. From individual specialty toxicology and IND enabling studies to tailored packages and total laboratory support, our deeply experienced team can…
Added 1 hour ago
MS
Merchandise Manager - Full Time - 3am Required - $21.25hr
Michaels Stores
Langford, BC
- Full-time
…Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all…
Added 1 hour ago
CR
Technician - Histology
Charles River Laboratories
Montreal, QC
- Full-time
…facilities and expert regulatory guidance. From individual specialty toxicology and IND enabling studies to tailored packages and total laboratory support, our deeply experienced team can…
Added 1 hour ago
BC
Legal Counsel
BroadGrain Commodities Inc.
Toronto, ON
- $110,000 to $140,000 CAD / year
- Contract
…trading and transporting grains, cereals, oilseeds, pulses, specialty crops and by-products. We use our expertise and experience in logistics, sourcing and distribution to connect our…
Added 2 hours ago
DB
Part Time Bridal Sales
David's Bridal
Winnipeg, MB
- Part-time
Added 2 hours ago
PH
General Practitioner in Radiation Oncology - BC Cancer - Victoria
Provincial Health Services Authority
Victoria, BC
- Full-time
BC Cancer is part of the Provincial Health Services Authority (PHSA) which plans, manages, and evaluates specialty and province-wide health care services across BC. PHSA embodies values…
Added 2 hours ago
TH
Nurse Practitioner- (Full-Time) M Complx Ctr Diab Care
Trillium Health Partners
Mississauga, ON
- Full-time
…clinical and theoretical knowledge/skill within the clinical specialty. The NP is a professional who will function in an expanded role and will demonstrate a high level of autonomy as well…
Added 3 hours ago
DB
Part Time Bridal Sales
David's Bridal
Woodbridge, ON
- $16 to $25.8 CAD / hour
- Part-time
Added 3 hours ago
I
Process/Project Engineer
Innophos
Port Maitland, ON
- $90,000 to $105,000 CAD / year
- Full-time
Innophos is a leading international producer of specialty ingredient solutions that deliver far-reaching, versatile benefits for the food, health, nutrition and industrial markets. We…
Added 3 hours ago
DB
Part Time Bridal Sales
David's Bridal
Dartmouth, NS
- $16 to $22.32 CAD / hour
- Part-time
Added 3 hours ago
DC
Structural (Bridges) Drafter
Dillon Consulting Limited
Brandon, MB · Winnipeg, MB
- Full-time
Application of 2D and 3D CAD software such as AutoCAD and other specialty programs to produce design drawings.
Added 4 hours ago
LC
Joe Fresh Department Manager In Training
Loblaw Companies Limited
Calgary, AB
- Full-time
Previous retail management experience, preferably in a departmental or specialty store setting
Added 4 hours ago
IB
Customer Experience Manager
Indigo Books & Music
Edmonton, AB
- $42,500 to $69,000 CAD / year
- Full-time
2-3 years of management experience in specialty retail and/or multi-unit retail business environment
Added 4 hours ago
A
Oncology, Therapeutic Specialist (Ontario West & MB/SK)
AbbVie
Toronto, ON
- $112,000 to $162,000 CAD / year
- Full-time
Minimum of three to five years in a Specialty Sales role with a strong clinical background within the pharmaceutical industry. Oncology experience is required, Solid Tumors and/or…
Added 5 hours ago
BW
Registered Nurse (RN), Families In Recovery Program (FIR) - BC Women's Hospital and Health Centre
BC Women's Hospital and Health Centre
Vancouver, BC
- Full-time
Contribute to a learning environment by preceptoring new orientees and nursing and other students and by supporting research endeavours in this specialty area.
Added 5 hours ago
TS
RPN-Registered Practical Nurse-Casual
The Salvation Army in Canada
Toronto, ON
- Part-time
Knowledge of Nursing standards/protocols and basic nursing care procedures is required in area of nursing specialty related to the job assignment.
Added 5 hours ago
I
Customer Experience Manager
Indigo
AB · Edmonton, AB
- $42,500 to $69,000 CAD / year
- Full-time
2-3 years of management experience in specialty retail and/or multi-unit retail business environment
Added 5 hours ago
A
Therapeutic Specialist, Virology, Montreal and surrounding
AbbVie
Montreal, QC
- Full-time
Minimum of two years in a Specialty Sales role within the pharmaceutical industry in Quebec.
Added 6 hours ago
W
Senior Procurement Contract Specialist
Worley
Markham, ON · Oakville, ON
- Full-time
Support the development and execution of contract strategies and contracting plans for construction packages, specialty services, and related project scopes.
Added 6 hours ago
T
Senior Personal Banker Trainee – Home Borrowing - Cantonese and/or Mandarin are considered an asset
TD
Calgary, AB
- Full-time
Create a consistent and exceptional customer experience in the branch, with specialty and predominant focus in home borrowing advice and experiences
Added 6 hours ago
RI
Pest Control Technician
Rentokil Initial
Vaughan, ON
- $41,000 to $43,000 CAD / year
- Contract
Added 6 hours ago
RI
Pest Control Technician
Rentokil Initial
Brampton, ON
- $41,000 to $43,000 CAD / year
- Contract
Added 6 hours ago
MG
HHR Coordinator Lead
Michael Garron Hospital
Toronto, ON
- Full-time
…The Lead drives strategic program development, oversees multi-specialty extern roles, leads quality improvement initiatives, data audits, and dashboards, facilitates interprofessional…
Added 6 hours ago
AI
Lead Consultant
Atlantis IT Group
Canada
- Contract

Indigo

Customer Experience Manager

AB, Canada
Edmonton, AB, Canada

$42,500 to $69,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $42,500 to $69,000 CAD / year
Job type: Full-time
Apply by: May 2, 2027
Experience: 2-3 years of management experience in specialty retail and/or multi-unit retail business environment
Posting language: English
Posted: Nov 3, 2026

Original job description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The Customer Operations Manager is responsible for the customer experience and the store’s omni sales results. They lead a team to master Indigo’s service model and to suggest and sell Indigo’s products, promotions, and programs to our customers. They are responsible for the store’s omni-businesses, ensuring our customers have a frictionless shopping experience by identifying areas to improve and addressing gaps in store performance. They help create an environment and store culture that promotes employee engagement, growth, and development.

WHAT YOU'LL DO:

Functional

Manage and motivate the team to provide excellent customer service and intuitive recommendations to our customers regarding Indigo’s products, promotions, and programs
Ensure strategic priorities, sales goals, and profitability targets are met by assessing and analyzing sales performance and key process scorecard data; create action plans to address gaps
Act as an advocate for the customer by placing them at the forefront of all decision-making processes
Lead omni-sales programs and ensures technology is leveraged effectively on sales floor to drive efficiency and encourage customers to shop their way
Embrace and champion technology that creates high tech and high touch solutions for Indigo’s customers
Lead execution of national events and store-level initiated author and kids events
Manages store-level customer initiatives: social media channels, local assortment and consignment, and Indigo Love of Reading drives
Partner on regular visual merchandising assessments; provide product, customer experience, and sales insight
Lead inventory management processes and returns
Open and close the store and responsible to manage the sales floor
Ensure health and safety of employees and customers is top priority and that store complies with all provincial health and safety policies and procedures

People

Build strong teams by attracting and developing the best talent
Bring out the best in others, empower and constructively stretch talent
Give authentic feedback on performance and potential
Ensure all team members understand where they stand and have clear performance objectives aligned with Indigo and team goals
Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
Help others see the impacts of their efforts and proactively engage others to get input
Encourage others to freely share their point of view and be open to feedback
Responsible for the overall engagement, productivity, turnover, and bench strength of the team

Cultural

Model Indigo’s beliefs and convey a positive image in everything you do
Celebrate diversity of thought and have an open mindset
Take an active role in fostering a culture of continual learning, and taking risks without the fear of making mistakes
Embrace, champion, and influence change through your team and/or the organization

Qualifications

WHO YOU ARE:

College degree preferred or equivalent job experience
2-3 years of management experience in specialty retail and/or multi-unit retail business environment
Ability to be mobile on the sales floor for extended periods of time
Availability to work a flexible schedule, including evenings, weekends, and holidays
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Bilingualism (French/English) is required for all positions in Quebec

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

Apply About employer

More about this job

Responsibilities

Lead the store team to deliver excellent customer service, achieve omnichannel sales and profitability goals, and improve the customer shopping experience. Manage store operations including the sales floor, inventory, events, customer initiatives, employee development, and health and safety.

Requirements

A college degree is preferred, or equivalent job experience, along with 2–3 years of management experience in specialty retail or a multi-unit retail environment. Candidates must be able to work a flexible schedule, remain mobile on the sales floor, and lift items up to 40 pounds; French-English bilingualism is required for positions in Quebec.

Skills

Customer Service
Retail Sales
Team Leadership
Sales Performance Analysis
Omnichannel Sales
Inventory Management
Visual Merchandising
Employee Development
Performance Management
Customer Experience
Technology Adoption
Event Execution
Health And Safety
Change Management
Communication
Social Media Management

Visa sponsorship

Not detected in the job text

Keywords

Retail
Specialty Retail
Customer Experience
Customer Service
Omnichannel Sales
Sales Performance
Profitability Targets
Sales Floor
Inventory Management
Returns
Visual Merchandising
Local Assortment
Consignment
Social Media
Author Events
Children's Events
National Events
Technology
Employee Engagement
Talent Development
Performance Objectives
Health And Safety
Store Operations
Change Management
French-English Bilingualism

Report this job