Find work in Canada.

625,637 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 14 mins ago
AP
Senior Manufacturing Systems Engineer
Atlantic Packaging Products Ltd.
Toronto, ON · Scarborough, ON
- Full-time
…projects, solve complex operating problems, and deliver measurable business…
Added 29 mins ago
T
Recruitment Specialist I
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
…recruitment process for our CORE team. You will act as a strategic partner to hiring managers and leadership to identify, attract, and hire top-tier…
Added 1 hour ago
LE
Talent & Culture Specialist
LG Electronics Canada
Toronto, ON · North York, ON
- Full-time
You will partner with hiring managers and HR colleagues to translate workforce needs into practical recruiting plans, provide a consistent candidate experience, and support programs that…
Added 1 hour ago
Associate VP
DEPT®
Toronto, ON
Client Partners lead our largest client relationships on behalf of DEPT. They are responsible for curating talent, capability, and services that represent the best of our company. They…
Added 1 hour ago
Talent Acquisition & Culture Specialist
Human Resources
Toronto, ON
You will partner with hiring managers and HR colleagues to translate workforce needs into practical recruiting plans, provide a consistent candidate experience, and support programs that…
Added 2 hours ago
CF
Specialty Leasing Representative
Cadillac Fairview
Toronto, ON
- Full-time
…offer the challenge of interesting work, a great organizational culture, the opportunity to collaborate with the best in the business, and support for your growth and development. We reward…
Added 2 hours ago
A
Administrative Assistant 1 [AQ-26006]
Aquent
Vancouver, BC
- $20 to $21 CAD / hour
- Contract
…joining this vibrant and fast-paced environment as an Aquent talent partner, you will play an essential role in supporting the leadership and initiatives that keep this pioneering…
Added 4 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
…customer relationships, a strong sense of community and a unique culture and values. We are looking for people with the inspiration and talent to develop with us as we pursue our ambitious…
Added 4 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest…
Added 4 hours ago
MS
Internal Communications Manager – Corporate Communications
MDA Space
Brampton, ON
- Full-time
Building the space between proven and possible, MDA Space (TSX:MDA) is a trusted mission partner to the global space industry. A robotics, satellite systems and geointelligence pioneer with…
Added 4 hours ago
AA
Talent Acquisition Specialist - North America
AIRE Ancient Baths
Toronto, ON
- Full-time
You’ll partner closely with Site Directors, Department Managers, acting as a trusted advisor on hiring needs, talent quality, and market insights. Your impact will be seen not only in how…
Added 5 hours ago
D
Sales Manager - M/W
Dayuse.com
Montreal, QC
- Full-time
Dayuse is the #1 global leader in daytime hotel bookings: 10,500+ partner hotels, 30 countries, €1B in business volume generated. We're an international Travel Tech scale-up - part…
Added 5 hours ago
D
Senior Account Manager - M/W
Dayuse.com
Montreal, QC
- Full-time
Use internal AI tools and BI tools (Tableau) to analyze Business Reviews hotel by hotel and group by group, and turn each one into an action plan the partner actually implements.
Added 5 hours ago
Senior Analyst - Product and Industry Practice
Altimetrik
Vancouver, BC
Altimetrik delivers outcomes for our clients by rapidly enabling digital business & culture and infuse speed and agility into enterprise technology and connected solutions. We are…
Added 8 hours ago
RB
Assistant Branch Manager Intern
Royal Bank of Canada
Pointe-Claire, QC
- Full-time
Ensure high employee engagement through talent management, development and career planning
Added 9 hours ago
A
Senior Manager, Strategic Partnerships – Japan Partnerships (Tokyo-based)
Agoda
Toronto, ON
- Full-time
Build compelling partnership value propositions and business cases to secure internal alignment and partner buy-in
Added 9 hours ago
A
Senior Manager, Strategic Partnerships – Japan Partnerships (Tokyo-based)
Agoda
Vancouver, BC
- Full-time
Build compelling partnership value propositions and business cases to secure internal alignment and partner buy-in
Added 9 hours ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
Promote a positive workplace culture through proactive employee engagement and communication efforts.
Added 9 hours ago
ZG
Content Creator, Social & Digital
Zeno Group Canada
Toronto, ON
- Full-time
…agency, born from PR. We bring together the boldest and brightest talent to help clients across industries and sectors unleash the power of strategic communications. Guided by our "Fearless…
Added 10 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest…
Added 10 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
…customer relationships, a strong sense of community and a unique culture and values. We are looking for people with the inspiration and talent to develop with us as we pursue our ambitious…
Added 10 hours ago
A
Supervisor, Production
Apotex
Richmond Hill, ON
- $83,958 to $139,930 CAD / year
…largest Canadian-based pharmaceutical company and a health partner of choice for the Americas for pharmaceutical licensing and product…
Added 10 hours ago
B&
Retail Brand Experience Supervisor-MAYFAIR SHOPPING CENTRE
Bath & Body Works
Victoria, BC
- $23.25 CAD / hour
- Full-time
Attract, hire, develop, inspire, and retain top talent.
Added 10 hours ago
B&
Retail Assistant Manager (Assistant Brand Experience Leader)-MAYFAIR SHOPPING CENTRE
Bath & Body Works
Victoria, BC
- $22.75 to $28.55 CAD / hour
- Full-time
Attract, hire, develop, inspire, and retain top talent.
Added 10 hours ago
B&
Retail Brand Experience Supervisor-SHERWAY GARDENS
Bath & Body Works
Toronto, ON · Etobicoke, ON
- $22.95 CAD / hour
- Full-time
Attract, hire, develop, inspire, and retain top talent.

Indigo

Customer Experience Manager

AB, Canada
Edmonton, AB, Canada

$42,500 to $69,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $42,500 to $69,000 CAD / year
Job type: Full-time
Apply by: May 2, 2027
Experience: 2-3 years of management experience in specialty retail and/or multi-unit retail business environment
Posting language: English
Posted: Nov 3, 2026

Original job description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The Customer Operations Manager is responsible for the customer experience and the store’s omni sales results. They lead a team to master Indigo’s service model and to suggest and sell Indigo’s products, promotions, and programs to our customers. They are responsible for the store’s omni-businesses, ensuring our customers have a frictionless shopping experience by identifying areas to improve and addressing gaps in store performance. They help create an environment and store culture that promotes employee engagement, growth, and development.

WHAT YOU'LL DO:

Functional

Manage and motivate the team to provide excellent customer service and intuitive recommendations to our customers regarding Indigo’s products, promotions, and programs
Ensure strategic priorities, sales goals, and profitability targets are met by assessing and analyzing sales performance and key process scorecard data; create action plans to address gaps
Act as an advocate for the customer by placing them at the forefront of all decision-making processes
Lead omni-sales programs and ensures technology is leveraged effectively on sales floor to drive efficiency and encourage customers to shop their way
Embrace and champion technology that creates high tech and high touch solutions for Indigo’s customers
Lead execution of national events and store-level initiated author and kids events
Manages store-level customer initiatives: social media channels, local assortment and consignment, and Indigo Love of Reading drives
Partner on regular visual merchandising assessments; provide product, customer experience, and sales insight
Lead inventory management processes and returns
Open and close the store and responsible to manage the sales floor
Ensure health and safety of employees and customers is top priority and that store complies with all provincial health and safety policies and procedures

People

Build strong teams by attracting and developing the best talent
Bring out the best in others, empower and constructively stretch talent
Give authentic feedback on performance and potential
Ensure all team members understand where they stand and have clear performance objectives aligned with Indigo and team goals
Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
Help others see the impacts of their efforts and proactively engage others to get input
Encourage others to freely share their point of view and be open to feedback
Responsible for the overall engagement, productivity, turnover, and bench strength of the team

Cultural

Model Indigo’s beliefs and convey a positive image in everything you do
Celebrate diversity of thought and have an open mindset
Take an active role in fostering a culture of continual learning, and taking risks without the fear of making mistakes
Embrace, champion, and influence change through your team and/or the organization

Qualifications

WHO YOU ARE:

College degree preferred or equivalent job experience
2-3 years of management experience in specialty retail and/or multi-unit retail business environment
Ability to be mobile on the sales floor for extended periods of time
Availability to work a flexible schedule, including evenings, weekends, and holidays
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Bilingualism (French/English) is required for all positions in Quebec

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

Apply About employer

More about this job

Responsibilities

Lead the store team to deliver excellent customer service, achieve omnichannel sales and profitability goals, and improve the customer shopping experience. Manage store operations including the sales floor, inventory, events, customer initiatives, employee development, and health and safety.

Requirements

A college degree is preferred, or equivalent job experience, along with 2–3 years of management experience in specialty retail or a multi-unit retail environment. Candidates must be able to work a flexible schedule, remain mobile on the sales floor, and lift items up to 40 pounds; French-English bilingualism is required for positions in Quebec.

Skills

Customer Service
Retail Sales
Team Leadership
Sales Performance Analysis
Omnichannel Sales
Inventory Management
Visual Merchandising
Employee Development
Performance Management
Customer Experience
Technology Adoption
Event Execution
Health And Safety
Change Management
Communication
Social Media Management

Visa sponsorship

Not detected in the job text

Keywords

Retail
Specialty Retail
Customer Experience
Customer Service
Omnichannel Sales
Sales Performance
Profitability Targets
Sales Floor
Inventory Management
Returns
Visual Merchandising
Local Assortment
Consignment
Social Media
Author Events
Children's Events
National Events
Technology
Employee Engagement
Talent Development
Performance Objectives
Health And Safety
Store Operations
Change Management
French-English Bilingualism

Report this job