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Added 35 mins ago
CS
Manager, Fund Development & Engagement
CHISHOLM SERVICES FOR CHILDREN
Halifax, NS · Greater Halifax Metropolitan Area
- Full-time
The Manager, Fund Development & Engagement, will lead the development and execution of a comprehensive fundraising strategy that grows and diversifies revenue with a first focus on our…
Added 35 mins ago
SC
Accounting Manager
Sound CPA
Owen Sound, ON
- Full-time
Sound CPA is growing, and we’re adding an experienced Accounting Manager to support our expanding practice and client base.
Added 35 mins ago
TA
General Manager
Third Avenue Spa
Ottawa, ON
- Full-time
Workplace Culture: Foster a positive work environment that encourages accountability, professional development, and employee engagement.
Added 50 mins ago
SC
store manager, Campbell River, B.C
Starbucks Coffee Company
Campbell River, BC
- $62,500 to $82,600 CAD / year
- Full-time
Added 50 mins ago
V
Anlst II, IT
Vale
Canada
- Full-time
You will report to the Manager Transition to Run and End User Training and collaborate with cross-functional teams including business stakeholders, and external vendors.
Added 50 mins ago
MC
Machine Room Manager
Mercer Celgar
Castlegar, BC
- Full-time
Reporting to the Manufacturing Manager, the Machine Room Manager is accountable for departmental and team performance, including the operation and optimization of our two Kraft pulp…
Added 1 hour ago
NS
Manager - Clinical Pharmacy
Nova Scotia Health Authority
Halifax, NS
- Full-time
Reporting to the CZ Director of Pharmacy, the Clinical Pharmacy Manager, is responsible for day-to-day management of the financial, material, and human resources required to support…
Added 1 hour ago
AC
Reward and Equity - Manager
ACCA Careers
Calgary, AB
- Full-time
We’re looking for a Manager, Global Equity & Reward to help deliver innovative equity compensation solutions for multinational clients. In this role, you’ll manage projects across the full…
Added 1 hour ago
Human Resource Manager
Enzo
Caledon, ON · Toronto, ON
What You'll Do as a Manager of Human Resources:
Added 1 hour ago
YP
Business Development Manager
Yellow Pages / Pages Jaunes – Canada
Canada
- Full-time
Manage opportunities from initial engagement through discovery, solution development, proposal, negotiation and customer commitment.
Added 1 hour ago
RC
Community Relations Manager
Retirement Concepts
White Rock, BC
- $60,000 to $65,000 CAD / year
- Full-time
The Community Relations Manager (CRM) reports to the General Manager (GM) and/or designate and is responsible for building relationships through community outreach, identifying sales leads,…
Added 1 hour ago
NS
Patient Access Navigator - Wellness Courts - Mental Health and Addictions
Nova Scotia Health Authority
Kentville, NS
- Full-time
Reporting to the Manager, Mental Health and Addictions (MHA) Program, the Patient Access Navigator supports the Bridgewater and Kentville Wellness Courts by providing navigation, advocacy,…
Added 1 hour ago
MG
Mental Health Clinician/Social Worker II
Michael Garron Hospital
Toronto, ON
- Full-time
Reporting To The Manager Of Child & Youth Health Services, The Mental Health Clinician Will Provide Therapy To Youth And Young Adults (16-25) With Mental Health And/or Substance Use Needs.…
Added 1 hour ago
LD
Senior Manager, E-Commerce - Digital Merchandising (Contract)
Loblaw Digital
Toronto, ON
- Full-time
…Care, Health, Baby, and Electronics. In this role the Senior Manager, Digital Merchandising will be accountable for developing merchandising strategies to improve conversion, engagement,…
Added 1 hour ago
M
Gestionnaire de marque, Cardiovasculaire / Brand Manager, Cardiovascular
Merck
Toronto, ON · Kirkland, QC
- Full-time
…collaboration avec des équipes multidisciplinaires, notamment l’Engagement client, les Affaires médicales, les Ventes, l’Accès au marché, l’Apprentissage et développement ainsi qu’avec des…
Added 1 hour ago
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Lead | Surgical Service Network
Interior Health Authority
Kelowna, BC
- Full-time
…accountable to and responsible for reporting project status to the Manager for the implementation of priority Interior Health (IH) and provincial surgical strategies being implemented. The…
Added 1 hour ago
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Territory Manager - Healthcare
Linde
Fredericton, NB
- Full-time
Territory Manager - Healthcare (14 Monthcontract)
Added 1 hour ago
SC
Sales Associate
Staples Canada
Camrose, AB
- Part-time
Deliver exceptional customer service and enhance customer engagement and satisfaction.
Added 1 hour ago
SR
Sales Associate
Staples Retail
Yellowknife, NT
- Part-time
Deliver exceptional customer service and enhance customer engagement and satisfaction.
Added 2 hours ago
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Chef de service Magasin - HO Store Manager
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Montreal, QC
- Full-time
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Added 2 hours ago
PC
Forensic and Dispute Services Senior Manager (Bilingual FR/EN)
PwC Canada
Montreal, QC
- Full-time
As a Forensic and Dispute Services Senior Manager (Bilingual FR/EN), you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service…
Added 2 hours ago
PH
Project Coordinator
Provincial Health Services Authority
Vancouver, BC
- Full-time
Act as administrative support for the project and/or Project Manager, including meeting preparation, calendar management, and documentation management
Added 2 hours ago
ZA
Lease Renewal Manager - Zanchin Automotive Group - 26338
Zanchin Automotive Group
Vaughan, ON
- Full-time
LEASE RENEWAL MANAGER career and employment opportunity awaits you.
Added 2 hours ago
CC
Senior Manager, Regional Service
Canon Canada
Montreal, QC
- Full-time
Bilingual Senior Regional Service Manager - Hybrid
Added 2 hours ago
EG
Regional Product Business Manager, Analytical
Endress+Hauser Group
Montreal, QC
- Full-time
We are looking for a Regional Product Business Manager, Analytical to join our group. As a Regional Product Business Manager, Analytical at Endress+Hauser, you’ll be at the forefront of…

Indigo

Customer Experience Manager

Red Deer, AB, Canada

$42,500 CAD / year · Full-time

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Job details

Pay: $42,500 CAD / year
Job type: Full-time
Apply by: May 3, 2027
Experience: 2-3 years of management experience in specialty retail and/or multi-unit retail business environment
Posting language: English
Posted: Nov 4, 2026

Original job description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The Customer Experience Manager is responsible for the customer experience and the store’s omni sales results. They lead a team to master Indigo’s service model and to suggest and sell Indigo’s products, promotions, and programs to our customers. They are responsible for the store’s omni-businesses, ensuring our customers have a frictionless shopping experience by identifying areas to improve and addressing gaps in store performance. They help create an environment and store culture that promotes employee engagement, growth, and development.

WHAT YOU'LL DO:

Functional

Manage and motivate the team to provide excellent customer service and intuitive recommendations to our customers regarding Indigo’s products, promotions, and programs
Ensure strategic priorities, sales goals, and profitability targets are met by assessing and analyzing sales performance and key process scorecard data; create action plans to address gaps
Act as an advocate for the customer by placing them at the forefront of all decision-making processes
Lead omni-sales programs and ensures technology is leveraged effectively on sales floor to drive efficiency and encourage customers to shop their way
Embrace and champion technology that creates high tech and high touch solutions for Indigo’s customers
Lead execution of national events and store-level initiated author and kids events
Manages store-level customer initiatives: social media channels, local assortment and consignment, and Indigo Love of Reading drives
Partner on regular visual merchandising assessments; provide product, customer experience, and sales insight
Lead inventory management processes and returns
Open and close the store and responsible to manage the sales floor
Ensure health and safety of employees and customers is top priority and that store complies with all provincial health and safety policies and procedures

People

Build strong teams by attracting and developing the best talent
Bring out the best in others, empower and constructively stretch talent
Give authentic feedback on performance and potential
Ensure all team members understand where they stand and have clear performance objectives aligned with Indigo and team goals
Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
Help others see the impacts of their efforts and proactively engage others to get input
Encourage others to freely share their point of view and be open to feedback
Responsible for the overall engagement, productivity, turnover, and bench strength of the team

Cultural

Model Indigo’s beliefs and convey a positive image in everything you do
Celebrate diversity of thought and have an open mindset
Take an active role in fostering a culture of continual learning, and taking risks without the fear of making mistakes
Embrace, champion, and influence change through your team and/or the organization

Qualifications

WHO YOU ARE:

College degree preferred or equivalent job experience
2-3 years of management experience in specialty retail and/or multi-unit retail business environment
Ability to be mobile on the sales floor for extended periods of time
Availability to work a flexible schedule, including evenings, weekends, and holidays
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Bilingualism (French/English) is required for all positions in Quebec

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

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More about this job

Responsibilities

Lead the store team to deliver excellent customer service, achieve omni-channel sales and profitability goals, and provide a seamless shopping experience. Manage store operations, inventory, events, and customer initiatives while developing employees and fostering an inclusive, engaged team culture.

Requirements

A college degree is preferred, or equivalent job experience, along with 2–3 years of management experience in specialty retail or a multi-unit retail environment. Candidates must be able to work a flexible schedule, remain mobile on the sales floor, and lift items up to 40 pounds; French-English bilingualism is required for positions in Quebec.

Skills

Customer Service
Retail Management
Omni-Channel Sales
Sales Performance Analysis
Team Leadership
Talent Development
Inventory Management
Visual Merchandising
Customer Advocacy
Technology Adoption
Event Execution
Health And Safety Compliance
Performance Feedback
Change Management
Communication
Social Media Management

Visa sponsorship

Not detected in the job text

Keywords

Specialty Retail
Omni-Channel Sales
Customer Experience
Customer Service
Sales Goals
Profitability Targets
Sales Performance
Scorecard Data
Action Plans
Retail Operations
Inventory Management
Returns
Visual Merchandising
Store Events
Author Events
Children's Events
Social Media
Local Assortment
Consignment
Employee Engagement
Talent Development
Performance Objectives
Health And Safety
Technology
Change Management
Diversity, Equity, Inclusion, And Accessibility

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