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Added 14 mins ago
B
Graphic Designer
BGBx
Canada
- Full-time
At BGBx, we're driven by a simple idea: breakthrough thinking creates breakthrough impact. As an independent commercial solutions partner to pharmaceutical and life science companies, we…
Added 14 mins ago
IW
Senior Manager, Solution Architect 1
IG Wealth Management
ON · Ontario, Canada
- Full-time
The Solution Architect plays a key role in shaping and delivering technology solutions that support IG's marketing, advisor engagement, and digital experience capabilities. Working closely…
Added 14 mins ago
AC
Analyste d’affaires, Marchés des capitaux
Amaris Consulting | Part of Mantu
Toronto, ON
- Full-time
Nous recherchons des consultants dynamiques pour renforcer notre équipe en Systèmes d'Information & Digital à Toronto/Montréal. Votre expérience, vos connaissances et votre engagement nous…
Added 14 mins ago
CM
Media Associate, Investment
Critical Mass
Toronto, ON
- Full-time
…guidance from your Media Director, you’re ready to break into the digital media landscape and learn as much as you can about current media trends and the collaboration between media…
Added 14 mins ago
IW
Senior Manager, Solution Architect 1
IG Wealth Management
MB · Manitoba, Canada
- Full-time
The Solution Architect plays a key role in shaping and delivering technology solutions that support IG's marketing, advisor engagement, and digital experience capabilities. Working closely…
Added 14 mins ago
LH
Physiotherapist
Lifemark Health Group
Windsor, ON
- $36.92 to $51.17 CAD / hour
- Internship
Lifemark Seniors Wellness is one of the largest rehabilitation focused companies dedicated to providing therapy solutions for seniors. With over 30 years of experience, we are a preferred…
Added 14 mins ago
AC
Product Owner, Solutions des marchés des capitaux
Amaris Consulting | Part of Mantu
Toronto, ON
- Full-time
Nous recherchons des consultants dynamiques pour renforcer notre équipe en Systèmes d'Information & Digital à Toronto/Montréal. Votre expérience, vos connaissances et votre engagement nous…
Added 14 mins ago
KP
Digital Graphic Designer - Competition ID: 4803
Kwantlen Polytechnic University
Surrey, BC
- Full-time
Reporting to the Manager, Marketing Operations, this position is responsible for the creative conceptualization, design, production and coordination of print and digital marketing and…
Added 14 mins ago
OM
Analyst, Marketing Science
Omnicom Media
Toronto, ON
- Full-time
As an Analyst, you have a background in data analysis, performance marketing, digital analytics, media planning/strategy, or something along those lines. You are generally what people would…
Added 14 mins ago
OM
Sr. Campaign Manager, Social
Omnicom Media
Toronto, ON
- Full-time
As a Sr. Campaign Manager, Paid Social , you will own the execution and performance of paid social campaigns across key platforms including Meta, TikTok, Snapchat, LinkedIn, Reddit, and…
Added 15 mins ago
Agency Partner Manager
Reddit
Toronto, ON
As an Agency Development Partnerships Manager at Reddit, you will play a key role on the Agency Development Team, working with the Agency Leads, the world’s largest Holding Companies and…
Added 15 mins ago
B
Senior Marketing Manager, Lifecycle, Digital Investing
BMO
Toronto, ON · FCP
- Full-time
Consults on marketing solutions delivered across BMO’s digital properties that meet the goals and objectives of the assigned portfolio and deliver the intended customer experience.…
Added 29 mins ago
T
Senior Finance Analyst
TD
Toronto, ON
- Full-time
This role reports to the Senior Finance Manager, BWI Finance, within the Global Technology & Solutions (GTS) Finance team. GTS plays a critical role in enabling the bank's strategic…
Added 29 mins ago
C
Network Technical Project Manager, Vice President
Citi
Mississauga, ON · Toronto, ON
- Full-time
…mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the…
Added 44 mins ago
BL
Client Relations & Business Development Specialist
BC Legal Management Association
Vancouver, BC · Greater Vancouver Metropolitan Area
- Other
Reporting to the Senior Manager, Client Relations and Business Development, the BD Specialist works with members of the Vancouver office and assigned national practice and industry groups…
Added 44 mins ago
E
Performance Marketing Manager
ecobee
Toronto, ON
- Full-time
The Growth Marketing team is looking for a Performance Marketing Manager to own demand capture, converting demand into efficient, profitable revenue across our digital storefronts. This…
Added 44 mins ago
GP
Product Manager (Enterprise AI)
Global Pharma Tek
ON · Ontario, Canada
- Contract
…translating complex business requirements into scalable AI solutions that deliver measurable…
Added 44 mins ago
W
Senior Manager, Data Analytics
Walmart
Mississauga, ON
- Full-time
…financial priorities and operational challenges, the Senior Manager anticipates analytical needs and proactively develops reporting, insights and AI-enabled solutions that help teams…
Added 45 mins ago
AG
Sr. Campaign Manager, Social
Adelphi Group
Toronto, ON
- Full-time
As a Sr. Campaign Manager, Paid Social , you will own the execution and performance of paid social campaigns across key platforms including Meta, TikTok, Snapchat, LinkedIn, Reddit, and…
Added 45 mins ago
Manager, Digital Marketing Delivery - 12-month contract - Tangerine
Scotiabank
ON · Toronto, ON
The Digital Marketing Delivery Manager is responsible for collaborating & delivering the end-to-end customer journey for their respective digital marketing campaigns. Partnering with…
Added 45 mins ago
C
Regional Recruiter - Canada
Chipotle
Toronto, ON
- Full-time
…conversion, identifying challenges and proactively implementing solutions that support restaurant staffing and…
Added 45 mins ago
E
Manager, Product Strategy & Operations
eBay
Toronto, ON
- Full-time
…shipping, payments, monetization, compliance, and risk. As the Manager, Product Strategy & Operations, you will change our processes by using AI tools to automate and improve operations.…
Added 45 mins ago
S
Architect
Stantec
Vancouver, BC
- Full-time
Identifies project issues within assigned areas and proactively develops appropriate solutions, escalating significant matters to the Project Manager or Principal as required.
Added 59 mins ago
RO
Group Sales Assistant
Royal Ontario Museum
Toronto, ON
- Part-time
A solutions-oriented mindset with the ability to listen to client needs, tailor offerings, and contribute to memorable group experiences
Added 1 hour ago
TB
Digital & eCommerce Specialist
The Beer Store
Bolton, ON
- Full-time
We are currently searching for a Digital & eCommerce Specialist, reporting to the Project Manager, Digital &eCommerce. This vacancy is a full-time, permanent opportunity. The Digital &…

Indigo

Customer Experience Manager

Red Deer, AB, Canada

$42,500 CAD / year · Full-time

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Job details

Pay: $42,500 CAD / year
Job type: Full-time
Apply by: May 3, 2027
Experience: 2-3 years of management experience in specialty retail and/or multi-unit retail business environment
Posting language: English
Posted: Nov 4, 2026

Original job description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The Customer Experience Manager is responsible for the customer experience and the store’s omni sales results. They lead a team to master Indigo’s service model and to suggest and sell Indigo’s products, promotions, and programs to our customers. They are responsible for the store’s omni-businesses, ensuring our customers have a frictionless shopping experience by identifying areas to improve and addressing gaps in store performance. They help create an environment and store culture that promotes employee engagement, growth, and development.

WHAT YOU'LL DO:

Functional

Manage and motivate the team to provide excellent customer service and intuitive recommendations to our customers regarding Indigo’s products, promotions, and programs
Ensure strategic priorities, sales goals, and profitability targets are met by assessing and analyzing sales performance and key process scorecard data; create action plans to address gaps
Act as an advocate for the customer by placing them at the forefront of all decision-making processes
Lead omni-sales programs and ensures technology is leveraged effectively on sales floor to drive efficiency and encourage customers to shop their way
Embrace and champion technology that creates high tech and high touch solutions for Indigo’s customers
Lead execution of national events and store-level initiated author and kids events
Manages store-level customer initiatives: social media channels, local assortment and consignment, and Indigo Love of Reading drives
Partner on regular visual merchandising assessments; provide product, customer experience, and sales insight
Lead inventory management processes and returns
Open and close the store and responsible to manage the sales floor
Ensure health and safety of employees and customers is top priority and that store complies with all provincial health and safety policies and procedures

People

Build strong teams by attracting and developing the best talent
Bring out the best in others, empower and constructively stretch talent
Give authentic feedback on performance and potential
Ensure all team members understand where they stand and have clear performance objectives aligned with Indigo and team goals
Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
Help others see the impacts of their efforts and proactively engage others to get input
Encourage others to freely share their point of view and be open to feedback
Responsible for the overall engagement, productivity, turnover, and bench strength of the team

Cultural

Model Indigo’s beliefs and convey a positive image in everything you do
Celebrate diversity of thought and have an open mindset
Take an active role in fostering a culture of continual learning, and taking risks without the fear of making mistakes
Embrace, champion, and influence change through your team and/or the organization

Qualifications

WHO YOU ARE:

College degree preferred or equivalent job experience
2-3 years of management experience in specialty retail and/or multi-unit retail business environment
Ability to be mobile on the sales floor for extended periods of time
Availability to work a flexible schedule, including evenings, weekends, and holidays
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Bilingualism (French/English) is required for all positions in Quebec

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

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More about this job

Responsibilities

Lead the store team to deliver excellent customer service, achieve omni-channel sales and profitability goals, and provide a seamless shopping experience. Manage store operations, inventory, events, and customer initiatives while developing employees and fostering an inclusive, engaged team culture.

Requirements

A college degree is preferred, or equivalent job experience, along with 2–3 years of management experience in specialty retail or a multi-unit retail environment. Candidates must be able to work a flexible schedule, remain mobile on the sales floor, and lift items up to 40 pounds; French-English bilingualism is required for positions in Quebec.

Skills

Customer Service
Retail Management
Omni-Channel Sales
Sales Performance Analysis
Team Leadership
Talent Development
Inventory Management
Visual Merchandising
Customer Advocacy
Technology Adoption
Event Execution
Health And Safety Compliance
Performance Feedback
Change Management
Communication
Social Media Management

Visa sponsorship

Not detected in the job text

Keywords

Specialty Retail
Omni-Channel Sales
Customer Experience
Customer Service
Sales Goals
Profitability Targets
Sales Performance
Scorecard Data
Action Plans
Retail Operations
Inventory Management
Returns
Visual Merchandising
Store Events
Author Events
Children's Events
Social Media
Local Assortment
Consignment
Employee Engagement
Talent Development
Performance Objectives
Health And Safety
Technology
Change Management
Diversity, Equity, Inclusion, And Accessibility

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