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Added 7 mins ago
NH
Store Manager
Nordic Holdings Ltd.
AB · Edmonton, AB
- Full-time
The Store Manager is responsible for driving sales performance, fostering a high-energy and customer-focused retail environment, and ensuring that our team delivers an exceptional shopping…
Added 22 mins ago
L
Territory Manager - Healthcare
Linde
Fredericton, NB
- Full-time
The Territory Manager identifies and develops sales opportunities by visiting key (targeted) physicians and referral sources to promote the company's products and services, conduct product…
Added 22 mins ago
SC
Sales Associate
Staples Canada
Camrose, AB
- Part-time
Drive sales in the furniture, technology and supplies areas of the store.
Added 22 mins ago
SR
Sales Associate
Staples Retail
Yellowknife, NT
- Part-time
Drive sales in the furniture, technology and supplies areas of the store.
Added 37 mins ago
WC
Senior Manager, Data Analytics
Walmart Canada
Mississauga, ON
- Full-time
The Senior Manager, Data Analytics & AI Transformation is responsible for leading the development, maintenance and continuous improvement of data, analytics and AI-enabled tools that…
Added 37 mins ago
WC
Senior Manager, Merchandising Planning
Walmart Canada
Mississauga, ON
- Full-time
The Senior Manager, Merchandise Planning is responsible for driving sales, gross profit and inventory productivity across their portfolio. This role leads the development of long-range and…
Added 37 mins ago
OP
Senior Analyst, Lease Accounting
Oxford Properties Group
Toronto, ON
- Full-time
We are a leading global real estate investor, developer and manager. We combine our capital with our capabilities to create real estate that strengthens economies and communities. By…
Added 37 mins ago
ZA
Lease Renewal Manager - Zanchin Automotive Group - 26338
Zanchin Automotive Group
Vaughan, ON
- Full-time
LEASE RENEWAL MANAGER career and employment opportunity awaits you.
Added 37 mins ago
CC
Senior Manager, Regional Service
Canon Canada
Montreal, QC
- Full-time
Advanced time management/multi-tasking skills are required to balance priorities of Manager’s sales requests in a defined region
Added 37 mins ago
EG
Regional Product Business Manager, Analytical
Endress+Hauser Group
Montreal, QC
- Full-time
We are looking for a Regional Product Business Manager, Analytical to join our group. As a Regional Product Business Manager, Analytical at Endress+Hauser, you’ll be at the forefront of…
Added 37 mins ago
PL
Yora Front Desk Supervisor
Pomeroy Lodging
Kananaskis, AB
- Full-time
Working alongside the Front Desk Manager, you will help create effortless arrivals, genuine interactions, and memorable departures that leave guests feeling cared for, valued, and inspired…
Added 37 mins ago
PG
Assistant Facility Manager – Gleichen, AB
Paterson Grain
Gleichen, AB
- Full-time
We are currently seeking a hands-on leader to fill the role of Assistant Facility Manager at our terminal located in Gleichen, AB. As the Assistant Facility Manager, you will be responsible…
Added 37 mins ago
WC
(CAN) Bakery Department Manager
Walmart Canada
Halifax, NS
- Full-time
Participates in the recruitment, selection, training and development of all Bakery Associates.
Added 37 mins ago
RU
Management Consulting Manager, Supply Chain Advisory
RSM US LLP
Toronto, ON
- Full-time
As a Manager within the Operations and Supply Chain Consulting practice, you will become a leader in one of the fastest growing and most entrepreneurial groups within RSM. You will have the…
Added 37 mins ago
T
Business Banking Specialist
TD
Montreal, QC
- Full-time
…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety…
Added 37 mins ago
F
Reddit & Communities Lead
Foundation
Remote, Canada
- $88,000 to $110,000 CAD / year
- Full-time
- Remote
…specialists not yet placed in a pod report to you. The resource manager staffs them across…
Added 52 mins ago
T
Manager, Digital Marketing Delivery - 12-month contract - Tangerine
Tangerine
Toronto, ON
- Contract
The Digital Marketing Delivery Manager is responsible for collaborating & delivering the end-to-end customer journey for their respective digital marketing campaigns. Partnering with…
Added 52 mins ago
IB
Customer Experience Manager
Indigo Books & Music
Red Deer, AB
- From $42,500 CAD / year
- Full-time
The Customer Experience Manager is responsible for the customer experience and the store’s omni sales results. They lead a team to master Indigo’s service model and to suggest and sell…
Added 1 hour ago
CC
Bilingual Commercial Sales Consultant- Hybrid
Canon Canada
Montreal, QC
- $83,127 to $88,721 CAD / year
- Full-time
As a Bilingual Commercial Sales Consultant reporting to the Sales Manager, Emerging & Key Accounts, you will be the primary point of contact for small-to-medium-sized businesses within a…
Added 1 hour ago
IB
business development manager
InsureLine Brokers (Platinum)
Calgary, AB
- Full-time
Added 1 hour ago
NM
Parts Lead
Nelson Motors and Equipment
Radville, SK
- Full-time
…warranties, pricing, and invoicing. You will support parts sales by identifying customer needs, recommending suitable parts and related products, promoting seasonal programs when…
Added 1 hour ago
NM
Parts Lead
Nelson Motors and Equipment
Avonlea, SK
- Full-time
…warranties, pricing, and invoicing. You will support parts sales by identifying customer needs, recommending suitable parts and related products, promoting seasonal programs when…
Added 1 hour ago
FH
Assistant Spa Manager
Fairmont Hotels & Resorts
Lake Louise, AB
- Full-time
The Assistant Spa Manager will work closely with and support the Spa Director in overseeing the daily operations of the spa, ensuring exceptional guest service, operational excellence, and…
Added 1 hour ago
M
Client Relationship Management - Lead Specialist
Marsh
Montreal, QC
- Full-time
Direct and implement the sales and marketing strategy for managed accounts and growth areas leveraging an in-depth understanding of market needs and expectations, trends and internal…
Added 1 hour ago
AA
Manager, Canadian Tax
ASSA ABLOY Opening Solutions Americas
Toronto, ON · North York, ON
- Full-time
We are seeking an experienced and strategic Canadian Tax Manager to lead all aspects of Canadian tax compliance, reporting, planning, and controversy management. This role will report…

Indigo

Customer Experience Manager

Red Deer, AB, Canada

$42,500 CAD / year · Full-time

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Job details

Pay: $42,500 CAD / year
Job type: Full-time
Apply by: May 3, 2027
Experience: 2-3 years of management experience in specialty retail and/or multi-unit retail business environment
Posting language: English
Posted: Nov 4, 2026

Original job description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The Customer Experience Manager is responsible for the customer experience and the store’s omni sales results. They lead a team to master Indigo’s service model and to suggest and sell Indigo’s products, promotions, and programs to our customers. They are responsible for the store’s omni-businesses, ensuring our customers have a frictionless shopping experience by identifying areas to improve and addressing gaps in store performance. They help create an environment and store culture that promotes employee engagement, growth, and development.

WHAT YOU'LL DO:

Functional

Manage and motivate the team to provide excellent customer service and intuitive recommendations to our customers regarding Indigo’s products, promotions, and programs
Ensure strategic priorities, sales goals, and profitability targets are met by assessing and analyzing sales performance and key process scorecard data; create action plans to address gaps
Act as an advocate for the customer by placing them at the forefront of all decision-making processes
Lead omni-sales programs and ensures technology is leveraged effectively on sales floor to drive efficiency and encourage customers to shop their way
Embrace and champion technology that creates high tech and high touch solutions for Indigo’s customers
Lead execution of national events and store-level initiated author and kids events
Manages store-level customer initiatives: social media channels, local assortment and consignment, and Indigo Love of Reading drives
Partner on regular visual merchandising assessments; provide product, customer experience, and sales insight
Lead inventory management processes and returns
Open and close the store and responsible to manage the sales floor
Ensure health and safety of employees and customers is top priority and that store complies with all provincial health and safety policies and procedures

People

Build strong teams by attracting and developing the best talent
Bring out the best in others, empower and constructively stretch talent
Give authentic feedback on performance and potential
Ensure all team members understand where they stand and have clear performance objectives aligned with Indigo and team goals
Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
Help others see the impacts of their efforts and proactively engage others to get input
Encourage others to freely share their point of view and be open to feedback
Responsible for the overall engagement, productivity, turnover, and bench strength of the team

Cultural

Model Indigo’s beliefs and convey a positive image in everything you do
Celebrate diversity of thought and have an open mindset
Take an active role in fostering a culture of continual learning, and taking risks without the fear of making mistakes
Embrace, champion, and influence change through your team and/or the organization

Qualifications

WHO YOU ARE:

College degree preferred or equivalent job experience
2-3 years of management experience in specialty retail and/or multi-unit retail business environment
Ability to be mobile on the sales floor for extended periods of time
Availability to work a flexible schedule, including evenings, weekends, and holidays
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Bilingualism (French/English) is required for all positions in Quebec

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

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More about this job

Responsibilities

Lead the store team to deliver excellent customer service, achieve omni-channel sales and profitability goals, and provide a seamless shopping experience. Manage store operations, inventory, events, and customer initiatives while developing employees and fostering an inclusive, engaged team culture.

Requirements

A college degree is preferred, or equivalent job experience, along with 2–3 years of management experience in specialty retail or a multi-unit retail environment. Candidates must be able to work a flexible schedule, remain mobile on the sales floor, and lift items up to 40 pounds; French-English bilingualism is required for positions in Quebec.

Skills

Customer Service
Retail Management
Omni-Channel Sales
Sales Performance Analysis
Team Leadership
Talent Development
Inventory Management
Visual Merchandising
Customer Advocacy
Technology Adoption
Event Execution
Health And Safety Compliance
Performance Feedback
Change Management
Communication
Social Media Management

Visa sponsorship

Not detected in the job text

Keywords

Specialty Retail
Omni-Channel Sales
Customer Experience
Customer Service
Sales Goals
Profitability Targets
Sales Performance
Scorecard Data
Action Plans
Retail Operations
Inventory Management
Returns
Visual Merchandising
Store Events
Author Events
Children's Events
Social Media
Local Assortment
Consignment
Employee Engagement
Talent Development
Performance Objectives
Health And Safety
Technology
Change Management
Diversity, Equity, Inclusion, And Accessibility

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