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Added 29 mins ago
SD
Pharmacy Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Winnipeg, MB
- Full-time
Complete mandatory training and voluntary continuing education workshops, as needed
Added 44 mins ago
TC
Strategic Initiatives Coordinator (Innovation)
The Corporation of the Town of Ajax
Ajax, ON · Town Hall
- Full-time
Reporting to the Manager of Strategic Initiatives, the Strategic Initiatives Coordinator (Innovation) serves as the Corporation’s subject-matter expert and internal catalyst for operational…
Added 59 mins ago
Produce - Clerk Produce
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Fort McMurray, AB
…play such an important role in the success of our stores. Full training is provided for this…
Added 59 mins ago
Produce - Clerk Produce
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Edmonton, AB
…play such an important role in the success of our stores. Full training is provided for this…
Added 59 mins ago
S
Seasonal Retail Sales Consultant-Part Time- Square One, ON
Swarovski
Mississauga, ON
- Part-time
Comprehensive product and personal training to help you grow
Added 59 mins ago
S
Seasonal Retail Sales Consultant - Part Time - Square One, ON
Swarovski
Mississauga, ON
- Part-time
Comprehensive product and personal training to help you grow
Added 59 mins ago
S
Seasonal Retail Sales Consultant - Part Time - Square One, ON
Swarovski
Mississauga, ON
- Part-time
Comprehensive product and personal training to help you grow
Added 59 mins ago
G
Manager, Implementation (Remote, Canada)
GoCanvas
Remote, Canada
- Full-time
- Remote
The Manager, Implementation leads the GoCanvas/SiteDocs Implementation team, owning team performance, development, and process. This role holds 1:1s and career development conversations for…
Added 59 mins ago
TS
Community Services Caseworker
The Salvation Army Canada and Bermuda Territory
Victoria, BC
- Full-time
Provide home visits and in-home training for various program participants when required by programs.
Added 1 hour ago
C
Maintenance Superintendent
Carlisle
Crossfield, AB
- Full-time
…availability, with possibility of overtime, variable shifts. Travel for training or other plant support when…
Added 1 hour ago
H
Front of House Manager (SFU Dining Commons)
Havergal
Burnaby, BC
- Full-time
Support recruitment, onboarding, and training of new associates in accordance with Compass standards.
Added 1 hour ago
CC
Retail Shift Leader
Canna Cabana
Calgary, AB · East Village, Calgary, AB
- Part-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 2 hours ago
LC
Apparel Assistant Department Manager Part Time Day
Loblaw Companies Limited
Dieppe, NB
- Part-time
…We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top…
Added 2 hours ago
LC
Bakery InStore Assistant Department Manager Full Time Day
Loblaw Companies Limited
Dieppe, NB
- Full-time
…We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top…
Added 2 hours ago
Produce - Manager Produce
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Stellarton, NS
The Produce Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an environment of…
Added 3 hours ago
PE
Technician
PINE ENVIRONMENTAL SERVS
Mississauga, ON
- $24 to $26 CAD / hour
- Full-time
Respond to customer calls for technical assistance, troubleshooting and training
Added 3 hours ago
Therapist/Esthetician
Rosewood Hotel Group
Vancouver, BC
Attend all scheduled meetings, classes, and training sessions; knowledge required within Sense Spa must be passed on to co-workers.
Added 3 hours ago
Therapist/Body Worker
Rosewood Hotel Group
Vancouver, BC
Attend all scheduled meetings, classes, and training sessions; knowledge required within Sense Spa must be passed on to co-workers.
Added 3 hours ago
M
Banquet Manager
Marriott
Sault Ste. Marie, ON
- Full-time
…everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish…
Added 3 hours ago
M
Assistant Banquet Manager
Marriott
Edmonton, AB
- Full-time
Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
Added 3 hours ago
For Eyes - Licensed Store Manager 3 - #R115 Calgary, AB
EssilorLuxottica Group
Calgary, AB
The overall mission of the Store Manager is to be a leader within the For Eyes organization. The Store Manager delivers key performance indicators and ensures flawless execution of the…
Added 3 hours ago
LensCrafters - Store Manager 4 - #1962 Sudbury, ON
EssilorLuxottica Group
Sudbury, ON
The overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and…
Added 3 hours ago
Assistant Manager Bakery
Sobeys
Mill Bay, BC
…that is held to the highest safety and food quality standards. Training is always…
Added 3 hours ago
SE
Quality Control Inspector/Tester
Schneider Electric
AB · Edmonton, Alberta
- Full-time
Work consists of application of strict working instructions and fixed operating procedures (no basic training or lengthy experience is required).
Added 3 hours ago
TS
Budtender
Tokyo Smoke
Regina, SK
- Part-time
Reporting to the Store Manager, the Educator is our greatest brand ambassador and a key role within our organization. The Educator is exceptional at creating intentional customer…

Indigo

Customer Experience Manager - GTA

Toronto, ON, Canada

$68,000 to $75,000 CAD / year · Full-time

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Job details

Pay: $68,000 to $75,000 CAD / year
Job type: Full-time
Apply by: Apr 10, 2027
Experience: 2-3 years of management experience in specialty retail and/or multi-unit retail business environment
Posting language: English
Posted: Oct 12, 2026

Original job description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The Customer Experience Manager is responsible for the customer experience and the store’s omni sales results. They lead a team to master Indigo’s service model and to suggest and sell Indigo’s products, promotions, and programs to our customers. They are responsible for the store’s omni-businesses, ensuring our customers have a frictionless shopping experience by identifying areas to improve and addressing gaps in store performance. They help create an environment and store culture that promotes employee engagement, growth, and development.

WHAT YOU'LL DO:

Functional

Manage and motivate the team to provide excellent customer service and intuitive recommendations to our customers regarding Indigo’s products, promotions, and programs
Ensure strategic priorities, sales goals, and profitability targets are met by assessing and analyzing sales performance and key process scorecard data; create action plans to address gaps
Act as an advocate for the customer by placing them at the forefront of all decision-making processes
Lead omni-sales programs and ensures technology is leveraged effectively on sales floor to drive efficiency and encourage customers to shop their way
Embrace and champion technology that creates high tech and high touch solutions for Indigo’s customers
Lead execution of national events and store-level initiated author and kids events
Manages store-level customer initiatives: social media channels, local assortment and consignment, and Indigo Love of Reading drives
Partner on regular visual merchandising assessments; provide product, customer experience, and sales insight
Lead inventory management processes and returns
Open and close the store and responsible to manage the sales floor
Ensure health and safety of employees and customers is top priority and that store complies with all provincial health and safety policies and procedures

People

Build strong teams by attracting and developing the best talent
Bring out the best in others, empower and constructively stretch talent
Give authentic feedback on performance and potential
Ensure all team members understand where they stand and have clear performance objectives aligned with Indigo and team goals
Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
Help others see the impacts of their efforts and proactively engage others to get input
Encourage others to freely share their point of view and be open to feedback
Responsible for the overall engagement, productivity, turnover, and bench strength of the team

Cultural

Model Indigo’s beliefs and convey a positive image in everything you do
Celebrate diversity of thought and have an open mindset
Take an active role in fostering a culture of continual learning, and taking risks without the fear of making mistakes
Embrace, champion, and influence change through your team and/or the organization

Qualifications

WHO YOU ARE:

College degree preferred or equivalent job experience
2-3 years of management experience in specialty retail and/or multi-unit retail business environment
Ability to be mobile on the sales floor for extended periods of time
Availability to work a flexible schedule, including evenings, weekends, and holidays
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Bilingualism (French/English) is required for all positions in Quebec

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

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More about this job

Responsibilities

Lead the store team in delivering excellent customer service, achieving omni-channel sales and profitability targets, and improving the shopping experience through performance analysis and effective use of technology. Develop and engage employees, oversee store operations and inventory, and support events, customer initiatives, and health and safety compliance.

Requirements

A college degree is preferred, or equivalent job experience, along with 2–3 years of management experience in specialty retail or a multi-unit retail environment. Candidates must be able to work a flexible schedule, remain mobile on the sales floor, and lift items up to 40 pounds using appropriate safety techniques; French-English bilingualism is required for positions in Quebec.

Skills

Retail Sales
Team Leadership
Customer Service
Sales Performance Analysis
Omni-Channel Sales
Technology Adoption
Inventory Management
Visual Merchandising
Employee Development
Performance Management
Event Execution
Health And Safety Compliance
Change Management
Communication
Social Media Management

Visa sponsorship

Not detected in the job text

Keywords

Specialty Retail
Multi-Unit Retail
Customer Experience
Omni-Channel Sales
Sales Goals
Profitability Targets
Sales Performance Analysis
Process Scorecards
Action Plans
Customer Service
Product Recommendations
Retail Technology
Inventory Management
Returns
Visual Merchandising
Store Operations
Author Events
Children's Events
Social Media
Local Assortment
Consignment
Employee Engagement
Talent Development
Performance Feedback
Health And Safety
Change Management
Flexible Scheduling

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