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Added 45 mins ago
DT
Principal Consultant - AI Infrastructure Services
Dell Technologies
Montreal, QC
- Full-time
Join us to do the best work of your career and make a profound social impact as a Principal Consultant on our Consulting team in Montreal, Quebec, Canada
Added 45 mins ago
B
Senior Data Analyst (FT)
Brand-FX
Toronto, ON
- Contract
Added 1 hour ago
Senior Actuarial Analyst - Pricing Modelling
Wawanesa Insurance
Toronto, ON · AB · Winnipeg, MB · Wawanesa, MB · Moncton, NB · Ottawa, ON · Kitchener, ON · Montreal, QC · Vancouver, BC · Lloydminster, AB · Dartmouth, NS · Calgary, AB · Lethbridge, AB · Edmonton, AB (Hybrid), AB · North York - Toronto, ON (Hybr, ON
…(North York), ON; Kitchener, ON; Ottawa, ON; Montreal, QC; Quebec City, QC, Moncton, NB; Dartmouth;…
Added 3 hours ago
SC
Field Compliance Officer
SAP Careers
Montreal, QC
- $88,800 to $191,100 CAD / year
- Full-time
…navigating compliance and governance landscapes. Your expertise in Quebec procurement laws, including the Act respecting contracting by public bodies (LCOP), Act respecting contracting by…
Added 3 hours ago
AI Adoption & Engagement Lead
Bell
Toronto, ON
Added 3 hours ago
C
Manager, Destination Development, Québec City
Cantrav
Quebec, QC
- Full-time
A true business professional, relationship-driven, and commercially minded, the Manager, Destination Development – Québec City is responsible for building awareness, demand and long-term…
Added 3 hours ago
R|
Clinical Research Coordinator - Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…biomedical and hospital research centre. Located in Montreal, Quebec, the Institute is the research arm of the McGill University Health Centre (MUHC) affiliated with the Faculty of Medicine…
Added 3 hours ago
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Clinical Research Coordinator – Nurse - CIM - Phase 1 Oncology
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…biomedical and hospital research centre. Located in Montreal, Quebec, the Institute is the research arm of the McGill University Health Centre (MUHC) affiliated with the Faculty of Medicine…
Added 3 hours ago
KL
TEACHER - AUTOMOBILE MECHANICS (PROGRAM 5798)
Kativik llisarniliriniq
Kangiqsujuaq, QC
- Contract
…candidate who is a beneficiary of the James Bay and Northern Québec Agreement and who accepts, as a condition of employment, to follow a training plan determined by the…
Added 3 hours ago
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TEACHER – GENERAL EDUCATION
Kativik llisarniliriniq
Kangiqsujuaq, QC
- Contract
…candidate who is a beneficiary of the James Bay and Northern Québec Agreement and who accepts, as a condition of employment, to follow a training plan determined by the…
Added 3 hours ago
KL
Student Life Animator
Kativik llisarniliriniq
Kangiqsujuaq, QC
- Internship
…candidate who is a beneficiary of the James Bay and Northern Québec Agreement (JBNQA) and who accepts, as a condition of employment, to follow a training plan determined by the…
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TEACHER – LIGHT VEHICLES MECHANICS (PROGRAM 5867)
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Inukjuak, QC
- Full-time
…candidate who is a beneficiary of the James Bay and Northern Québec Agreement and who accepts, as a condition of employment, to follow a training plan determined by the…
Added 3 hours ago
KL
TEACHER – BILINGUAL MATH AND SCIENCES
Kativik llisarniliriniq
Kuujjuaq, QC
- Full-time
…candidate who is a beneficiary of the James Bay and Northern Québec Agreement and who accepts, as a condition of employment, to follow a training plan determined by the…
Added 3 hours ago
FC
Seasonal Cargo Handler Non-Driver
FedEx Canada
Gravenhurst, ON
- Temporary
…de l'entreprise. Si le titulaire réside dans la province de Québec, vous devez être bilingue (français et anglais). En plus des facteurs habituels utilisés dans le processus de sélection,…
Added 3 hours ago
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Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…biomedical and hospital research centre. Located in Montreal, Quebec, the Institute is the research arm of the McGill University Health Centre (MUHC) affiliated with the Faculty of Medicine…
Added 3 hours ago
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Animal Resources Division Manager – Montreal General Hospital Site
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…biomedical and hospital research centre. Located in Montreal, Quebec, the Institute is the research arm of the McGill University Health Centre (MUHC) affiliated with the Faculty of Medicine…
Added 3 hours ago
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Clinical Research Coordinator - Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
…biomedical and hospital research centre. Located in Montreal, Quebec, the Institute is the research arm of the McGill University Health Centre (MUHC) affiliated with the Faculty of Medicine…
Added 3 hours ago
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Contract Manager / Gestionnaire de contrats
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Montreal, QC
- Full-time
Maintain company registrations in Quebec with local authorities with the support of legal counsel as needed
Added 3 hours ago
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Centre Director – Tarsakallak School
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Aupaluk
- Full-time
…candidate who is a beneficiary of the James Bay and Northern Québec Agreement and who accepts, as a condition of employment, to follow a training plan determined by the…
Added 3 hours ago
LA
Driver
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Montreal, QC
- Full-time
Complete primarily local and provincial deliveries (within Quebec).
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TEACHER – HUNTING AND FISHING (PROGRAM 4733)
Kativik llisarniliriniq
Kangiqsujuaq, QC
- Full-time
…candidate who is a beneficiary of the James Bay and Northern Québec Agreement and who accepts, as a condition of employment, to follow a training plan determined by the…
Added 3 hours ago
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Centre Director – Innalik School
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Inukjuak, QC
- Full-time
…candidate who is a beneficiary of the James Bay and Northern Québec Agreement and who accepts, as a condition of employment, to follow a training plan determined by the…
Added 3 hours ago
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Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…biomedical and hospital research centre. Located in Montreal, Quebec, the Institute is the research arm of the McGill University Health Centre (MUHC) affiliated with the Faculty of Medicine…
Added 3 hours ago
R|
Research Assistant - Public Engagement
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…biomedical and hospital research centre. Located in Montreal, Quebec, the Institute is the research arm of the McGill University Health Centre (MUHC) affiliated with the Faculty of Medicine…
Added 3 hours ago
L(
administrative assistant
L'ICQ (Institut canadien de Québec)
Quebec, QC
- Full-time

Indigo

Customer Experience Manager - GTA

Toronto, ON, Canada

$68,000 to $75,000 CAD / year · Full-time

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Job details

Pay: $68,000 to $75,000 CAD / year
Job type: Full-time
Apply by: Apr 10, 2027
Experience: 2-3 years of management experience in specialty retail and/or multi-unit retail business environment
Posting language: English
Posted: Oct 12, 2026

Original job description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The Customer Experience Manager is responsible for the customer experience and the store’s omni sales results. They lead a team to master Indigo’s service model and to suggest and sell Indigo’s products, promotions, and programs to our customers. They are responsible for the store’s omni-businesses, ensuring our customers have a frictionless shopping experience by identifying areas to improve and addressing gaps in store performance. They help create an environment and store culture that promotes employee engagement, growth, and development.

WHAT YOU'LL DO:

Functional

Manage and motivate the team to provide excellent customer service and intuitive recommendations to our customers regarding Indigo’s products, promotions, and programs
Ensure strategic priorities, sales goals, and profitability targets are met by assessing and analyzing sales performance and key process scorecard data; create action plans to address gaps
Act as an advocate for the customer by placing them at the forefront of all decision-making processes
Lead omni-sales programs and ensures technology is leveraged effectively on sales floor to drive efficiency and encourage customers to shop their way
Embrace and champion technology that creates high tech and high touch solutions for Indigo’s customers
Lead execution of national events and store-level initiated author and kids events
Manages store-level customer initiatives: social media channels, local assortment and consignment, and Indigo Love of Reading drives
Partner on regular visual merchandising assessments; provide product, customer experience, and sales insight
Lead inventory management processes and returns
Open and close the store and responsible to manage the sales floor
Ensure health and safety of employees and customers is top priority and that store complies with all provincial health and safety policies and procedures

People

Build strong teams by attracting and developing the best talent
Bring out the best in others, empower and constructively stretch talent
Give authentic feedback on performance and potential
Ensure all team members understand where they stand and have clear performance objectives aligned with Indigo and team goals
Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
Help others see the impacts of their efforts and proactively engage others to get input
Encourage others to freely share their point of view and be open to feedback
Responsible for the overall engagement, productivity, turnover, and bench strength of the team

Cultural

Model Indigo’s beliefs and convey a positive image in everything you do
Celebrate diversity of thought and have an open mindset
Take an active role in fostering a culture of continual learning, and taking risks without the fear of making mistakes
Embrace, champion, and influence change through your team and/or the organization

Qualifications

WHO YOU ARE:

College degree preferred or equivalent job experience
2-3 years of management experience in specialty retail and/or multi-unit retail business environment
Ability to be mobile on the sales floor for extended periods of time
Availability to work a flexible schedule, including evenings, weekends, and holidays
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Bilingualism (French/English) is required for all positions in Quebec

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

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More about this job

Responsibilities

Lead the store team in delivering excellent customer service, achieving omni-channel sales and profitability targets, and improving the shopping experience through performance analysis and effective use of technology. Develop and engage employees, oversee store operations and inventory, and support events, customer initiatives, and health and safety compliance.

Requirements

A college degree is preferred, or equivalent job experience, along with 2–3 years of management experience in specialty retail or a multi-unit retail environment. Candidates must be able to work a flexible schedule, remain mobile on the sales floor, and lift items up to 40 pounds using appropriate safety techniques; French-English bilingualism is required for positions in Quebec.

Skills

Retail Sales
Team Leadership
Customer Service
Sales Performance Analysis
Omni-Channel Sales
Technology Adoption
Inventory Management
Visual Merchandising
Employee Development
Performance Management
Event Execution
Health And Safety Compliance
Change Management
Communication
Social Media Management

Visa sponsorship

Not detected in the job text

Keywords

Specialty Retail
Multi-Unit Retail
Customer Experience
Omni-Channel Sales
Sales Goals
Profitability Targets
Sales Performance Analysis
Process Scorecards
Action Plans
Customer Service
Product Recommendations
Retail Technology
Inventory Management
Returns
Visual Merchandising
Store Operations
Author Events
Children's Events
Social Media
Local Assortment
Consignment
Employee Engagement
Talent Development
Performance Feedback
Health And Safety
Change Management
Flexible Scheduling

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