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Added 1 min ago
1
Registered Dental Hygienist- Landmark Dental Sidney, BC
123Dentist
Sidney, BC
- $57 to $65 CAD / hour
- Full-time
We provide the non-clinical backbone for dental teams across the country, offering HR, marketing, finance, operations, and procurement support so local clinics can focus on what matters…
Added 1 min ago
BP
Assistant Kitchen Manager
Boston Pizza
Halifax, NS
- Part-time
Assistant Kitchen Managers at Canada's leading casual dining restaurant, Boston Pizza, oversee the daily operations of the kitchen, including the training, development and performance…
Added 1 min ago
AU
HR Specialist
Alsco Uniforms
Edmonton, AB
- Full-time
…service and create solutions that strengthen our customers’…
Added 1 min ago
AU
HR Specialist
Alsco Uniforms
Montreal, QC
- Full-time
…service and create solutions that strengthen our customers’…
Added 1 min ago
AU
HR Specialist
Alsco Uniforms
Surrey, BC · Vancouver, BC
- Full-time
…service and create solutions that strengthen our customers’…
Added 16 mins ago
M
Operations Project Manager
Miovision
Remote, Canada
- $75,000 to $100,000 CAD / year
- Full-time
- Remote
…AI, Miovision’s innovations in traffic signal planning and operations are making it possible for cities to improve the transportation experience for drivers, cyclists and…
Added 16 mins ago
IB
General Manager (12 Month Contract)
Indigo Books & Music
Nelson, BC
- $52,500 to $68,500 CAD / year
- Contract
Added 16 mins ago
Application & Infrastructure Analyst III /Team Lead - Mission Critical Development
City of Edmonton
AB
Remain accountable for implementation-related activities until transition to operations is complete and ownership is accepted by the appropriate support team.
Added 29 mins ago
SR
Senior Tax Manager
Swim Recruiting
Vancouver, BC
- $130,000 to $170,000 CAD / year
- Full-time
With operations across North America, Europe, Australia and Latin America, the company continues to expand internationally through both organic growth and strategic acquisitions.
Added 29 mins ago
AE
Talent Acquisition & HR Coordinator
Aspex Eyewear Inc.
Mont-Royal, QC
- Full-time
This is a hands-on role for someone who enjoys recruiting, working directly with hiring managers, and contributing to the day-to-day operations of our HR department.
Added 30 mins ago
Warehouse A Associate Evening Shift
Canada Cartage Group of Companies
Winnipeg, MB
Under the direction of the Operations Supervisor or department Lead Hand, Warehouse associates are responsible for handling inbound and outbound freight safely and accurately. Use of a…
Added 30 mins ago
Dock Loader
The Erb Group
Baden, ON
Knowledge of Erb’s systems and operations is an asset.
Added 30 mins ago
Fund Accountant
SGGG Fund Services Inc.
Toronto, ON
Added 30 mins ago
Fund Accountant (BC)
SGGG Fund Services Inc.
Vancouver, BC
Added 30 mins ago
IT Support Specialist
WF Group Inc.
Calgary, AB
Support security operations and cyber policy compliance: alert response, incident containment, vulnerability and patch management.
Added 30 mins ago
S
Supply Planner
Sunpan
Toronto, ON · Scarborough, Ontario
- Full-time
…customer service, to ensure alignment and efficient supply chain…
Added 30 mins ago
WG
Geomatics Technician
Wesdome Gold Mines Ltd
Wawa, ON
- $98,000 to $127,000 CAD / year
- Full-time
…activities, ensuring the quality, integrity, and efficiency of…
Added 44 mins ago
MM
Client Advisor, Vancouver - Maison Margiela
Maison Margiela
Vancouver, BC
- Full-time
Process transactions efficiently and handle POS system operations.
Added 45 mins ago
TU
Manager, HRIS & Technology Analyst
The Universal Group
Langley (District), BC · Langley, British Columbia
- Full-time
…you’re passionate about leveraging technology to enhance HR operations and want to be part of a growing team and company, we want to hear from…
Added 45 mins ago
AC
Product Manager - HR Systems
Air Canada
Toronto, ON · Dorval, QC
- Full-time
Partner with HR, Operations, and IT leadership to develop multi-year strategy for HR technology modernization.
Added 45 mins ago
M
Lead - AI Strategic Initiatives
Manulife
Toronto, ON
- Full-time
We’re looking for a high-performing, strategic thinker and hands-on operator to join our Canada Operations team as a Lead - AI Strategic Initiatives. This role serves as the central…
Added 45 mins ago
S
Spécialiste en analyses de charges, de dynamique et d’aéroélasticité
SOGECLAIR
Remote, Canada
- Remote
…industrialisation, gestion de configuration, conseil en management et en opérations, performance des produits et procédés, transformation numérique, excellence opérationnelle et transition…
Added 1 hour ago
EH
General Manager
Evolution HR Services (Vancouver Island)
Duncan, BC
- $100,000 to $120,000 CAD / year
- Full-time
The role also oversees daily operations, customer service and business growth and will translate the company’s vision into practical business plans, establish priorities and lead the team…
Added 1 hour ago
D
Director, National Logistics
Dynacare
Brampton, ON
- Full-time
The incumbent is responsible for leading the full national scope of operations for Dynacare, ensuring alignment with organizational goals and objectives. They will drive the development and…
Added 1 hour ago
S
Seasonal Associate
Sephora
Ajax, ON
- $19.2 to $22.6 CAD / hour
As a Seasonal Associate, you’ll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You’ll…

Closed listing

Indigo

Customer Experience Representative

Ottawa, ON, Canada

Part-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Part-time
Closing date: Apr 4, 2027
Posting language: English
Posted: Oct 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

5AM Availability Required

WHO WE ARE

We love books and all things beautiful
We are Canada’s Cultural Department Store
Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

We exist to add joy to our customers’ lives each and every time they interact with us and our products
Our job is to create joyful moments for our customers
We treat each other the way we’d treat a valued friend
We inspire each other to do our best work
We seek to ignite creativity and innovation every day
We give back to the communities in which we operate

Job Description

You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.

WHAT YOU’LL DO

Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise
Use merchandising standards to create a visually appealing, stimulating store
Align with Store leadership on goals and objectives for fiscal year
Create a warm and welcoming environment in our stores
Add joy to our customers' lives
Leverage our product to tell stories
Engage and connect with our customers on the floor
Curate specific product collections for each customer you meet
Role model Indigo’s High-Performance Characteristics
Seek information regarding new products, promotions, and programs
Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
Take accountability to respond to customer feedback in a timely manner
Hold self and others accountable
Own self-development and provide continuous feedback to colleagues and Leadership Team
Share ideas with Leadership Team on how to improve the employee and customer experience

Qualifications

Experience in specialty retail or a retail environment preferred but not required
Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
Demonstrated commitment to creating an exceptional employee and customer experience
Ability to be mobile on the sales floor for extended periods of time
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings
Available to support the daily operations of the store, before or after the store closes (5am or 10pm start time) as needed
Bilingualism (French/English) is required for all positions in Québec; other languages an asset

Additional Information

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at or Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process.

WELCOME HOME

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

About employer

More about this job

Responsibilities

Manage store inventory tasks, including cycle counts, replenishment, returns, shelving, and processing incoming merchandise, while maintaining appealing visual merchandising. Create welcoming customer experiences by engaging shoppers, recommending curated products, sharing product stories, and contributing to a safe and positive store environment.

Requirements

Retail experience is preferred but not required; candidates should be adaptable, willing to learn, and committed to excellent customer and employee experiences. The role requires extended periods of mobility on the sales floor, lifting items up to 40 pounds safely, and flexible availability including early mornings, evenings, weekends, holidays, and overnight shifts; French-English bilingualism is required in Québec.

Skills

Customer Service
Retail Operations
Inventory Management
Stock Replenishment
Merchandising
Product Returns Processing
Receiving Merchandise
Product Storytelling
Customer Engagement
Communication
Adaptability
Flexibility
Teamwork
Health And Safety
Time Management
Bilingual Communication

Visa sponsorship

Not detected in the job text

Keywords

Retail
Customer Experience
Customer Service
Inventory Cycle Counts
Stock Replenishment
Product Returns
Shelving
Incoming Merchandise
Visual Merchandising
Store Operations
Product Collections
Product Storytelling
Customer Engagement
Customer Feedback
Employee Experience
Health And Safety
Teamwork
Self-Development
Flexible Scheduling
Early Morning Availability
Physical Mobility
Safe Lifting
French-English Bilingualism

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