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Added 10 mins ago
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PT Overnight Food Clerk (Westview Food #399) Saskatoon, SK - Saskatoon Co-op
Co-op
Saskatoon, SK
- Part-time
Must be strongly service-oriented and motivated, and be capable of assisting customers in a courteous and efficient manner.
Added 10 mins ago
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PT Gas Bar Clerk (Preston Gas #398) Saskatoon, SK - Saskatoon Co-op
Co-op
Saskatoon, SK
- Part-time
To provide outstanding courteous customer service.
Added 10 mins ago
C
PT Pump Attendant (Preston Gas #397) Saskatoon, SK - Saskatoon Co-op
Co-op
Saskatoon, SK
- Part-time
To be responsible for providing "Service Starts With Me" level of customer service.
Added 10 mins ago
BS
Food Service Operations Support Specialist
Bento Sushi
Toronto, ON
- $45,000 to $52,000 CAD / year
- Full-time
Bento Sushi is seeking a proactive Operation Support Specialist to enhance the operations of our franchise locations. This role will focus on supporting store teams to ensure excellence in…
Added 10 mins ago
BS
Food Service Team Member
Bento Sushi
Listowel, ON
- Up to $17.95 CAD / hour
- Full-time
…maker, sushi cook, prep cook, line cook, server, crew member and customer…
Added 10 mins ago
ME
General Manager, Vancouver Flagship
Mountain Equipment Company
Vancouver, BC
- $110,000 to $145,000 CAD / year
Partner across MEC to support the evolution of our retail strategy and operating practices.
Added 10 mins ago
ML
Lumber Yard Attendant
Muskoka Lumber and Building Supplies Centre
ON
- $18 to $24 CAD / hour
- Full-time
In this active, physical role, your focus on safety, accuracy, and customer support will help ensure a smooth and efficient yard operation. Whether you’re preparing orders, loading…
Added 10 mins ago
TT
Retail Store Coordinator Full time Winners-Parkway Place
The TJX Companies, Inc.
Peterborough, ON
- Full-time
Relevant Experience – 1-2 years in retail or service, with a strong grasp of customer needs and operational processes.
Added 10 mins ago
TT
Loss Prevention Store Security Agent
The TJX Companies, Inc.
London, ON · Mississauga, ON · CAN Home Office Mississauga ON
- $37,590 to $52,626 CAD / year
- Full-time
Actively support the store in uniform by greeting customers, responding to pedestal alarms, and providing exceptional customer service to ensure a welcoming environment.
Added 10 mins ago
BB
Seasonal Merchandiser
Bloomstar Bouquet
Saint-Bruno-de-Montarville, QC
- Part-time
The Merchandiser contributes to the success of Bloomstar by providing exceptional customer service at partner stores. This includes merchandising products, freshness rotation; display set…
Added 10 mins ago
GT
Hardgoods Associate (Full-Time)
Giant Tiger
Brantford, ON
- Full-time
…store teams are the heart of our mission, making sure every customer has a great experience and finds the products they need at the right…
Added 10 mins ago
Customer Service Representative
South Country Equipment
Weyburn, SK
Our customer service representative is the customer facing part of our parts department and plays a vital role in maintaining the relationship we have with our customers. You will be the…
Added 10 mins ago
Customer Service Representative
South Country Equipment
Regina, SK
Our customer service representative is the customer facing part of our parts department and plays a vital role in maintaining the relationship we have with our customers. You will be the…
Added 10 mins ago
TG
Reception + Retail Associates
Tommy Gun's Original Barbershop
Airdrie, AB
- Full-time
Exceptional Customer Service Skills - can you go above and beyond for every guest, every time
Added 10 mins ago
FG
Key Account Manager (GTA) - Walmart
Freudenberg Group
Canada
- Full-time
Partner with Marketing, Trade Marketing, Finance, Supply Chain, Operations, Customer Service, and brokers to support launches, promotions, customer commitments, and growth initiatives.
Added 10 mins ago
AE
AE - Merchandising Team Leader (Assistant Manager)
American Eagle Outfitters
Toronto, ON
- Full-time
…and you always hold your team accountable to rocking AEO's customer service standards, especially on the Salesfloor and in the Fitting…
Added 12 mins ago
RG
Part Time Indoor Merchandiser
Rainbow Greenhouses Inc.
Penticton, BC
- Part-time
…year-round live plants. Our teams grow high-quality products and support stores with dependable service and…
Added 12 mins ago
RG
Part Time Indoor Merchandiser
Rainbow Greenhouses Inc.
Port Alberni, BC
- Part-time
…year-round live plants. Our teams grow high-quality products and support stores with dependable service and…
Added 16 mins ago
CL
District Manager - Supporting Eastern Canada Franchise locations
Chatters Limited Partnership
Toronto, ON
- Full-time
Deliver a consistent and elevated customer experience by ensuring every location lives the Chatters brand and service standards.
Added 16 mins ago
MM
Manager, District Sales - DSM
Mitsubishi Motor Sales of Canada, Inc.
ON · Ontario, Canada
- Full-time
Develop and recommend marketing/promotional strategies to assists dealership in maximizing wholesale/retail sales volume, profitability, and customer satisfaction.
Added 16 mins ago
NF
Grocery Clerk Part Time Day
No Frills
Toronto, ON
- Part-time
Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs
Added 16 mins ago
PL
Warehouse Associate
Paradies Lagardère
Toronto, ON
- Part-time
Minimum one year of warehouse, retail or customer service experience required
Added 16 mins ago
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Part-Time Manager
Claire's
St. John's, NL
- $16 to $17 USD / hour
- Part-time
…provide you with the opportunity to showcase your passion for customer service, teamwork, and self-expression, while also giving us a chance to get to know you…
Added 16 mins ago
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Educator | October/November 2026 - January 2027 Contract | Royalty Crossing Pop Up | Charlottetown, PEI
lululemon
Charlottetown, PE
- Part-time
The Educator role is the foundation of our success as an organization. Educators are experts in creating world-class customer service, or guest experience, in our retail stores. They are…
Added 16 mins ago
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Guest Experience Lead | Westmount (contract)
lululemon
Montreal, QC
- Full-time
…d’embauche du magasin et agit à titre de superviseur(e) en service lorsqu’il ou qu’elle dirige le…

Indigo

Customer Experience Representative

Ottawa, ON, Canada

Part-time

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Job details

Job type: Part-time
Apply by: Apr 4, 2027
Posting language: English
Posted: Oct 6, 2026

Original job description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

5AM Availability Required

WHO WE ARE

We love books and all things beautiful
We are Canada’s Cultural Department Store
Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

We exist to add joy to our customers’ lives each and every time they interact with us and our products
Our job is to create joyful moments for our customers
We treat each other the way we’d treat a valued friend
We inspire each other to do our best work
We seek to ignite creativity and innovation every day
We give back to the communities in which we operate

Job Description

You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.

WHAT YOU’LL DO

Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise
Use merchandising standards to create a visually appealing, stimulating store
Align with Store leadership on goals and objectives for fiscal year
Create a warm and welcoming environment in our stores
Add joy to our customers' lives
Leverage our product to tell stories
Engage and connect with our customers on the floor
Curate specific product collections for each customer you meet
Role model Indigo’s High-Performance Characteristics
Seek information regarding new products, promotions, and programs
Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
Take accountability to respond to customer feedback in a timely manner
Hold self and others accountable
Own self-development and provide continuous feedback to colleagues and Leadership Team
Share ideas with Leadership Team on how to improve the employee and customer experience

Qualifications

Experience in specialty retail or a retail environment preferred but not required
Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
Demonstrated commitment to creating an exceptional employee and customer experience
Ability to be mobile on the sales floor for extended periods of time
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings
Available to support the daily operations of the store, before or after the store closes (5am or 10pm start time) as needed
Bilingualism (French/English) is required for all positions in Québec; other languages an asset

Additional Information

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at or Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process.

WELCOME HOME

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

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More about this job

Responsibilities

Manage store inventory tasks, including cycle counts, replenishment, returns, shelving, and processing incoming merchandise, while maintaining appealing visual merchandising. Create welcoming customer experiences by engaging shoppers, recommending curated products, sharing product stories, and contributing to a safe and positive store environment.

Requirements

Retail experience is preferred but not required; candidates should be adaptable, willing to learn, and committed to excellent customer and employee experiences. The role requires extended periods of mobility on the sales floor, lifting items up to 40 pounds safely, and flexible availability including early mornings, evenings, weekends, holidays, and overnight shifts; French-English bilingualism is required in Québec.

Skills

Customer Service
Retail Operations
Inventory Management
Stock Replenishment
Merchandising
Product Returns Processing
Receiving Merchandise
Product Storytelling
Customer Engagement
Communication
Adaptability
Flexibility
Teamwork
Health And Safety
Time Management
Bilingual Communication

Visa sponsorship

Not detected in the job text

Keywords

Retail
Customer Experience
Customer Service
Inventory Cycle Counts
Stock Replenishment
Product Returns
Shelving
Incoming Merchandise
Visual Merchandising
Store Operations
Product Collections
Product Storytelling
Customer Engagement
Customer Feedback
Employee Experience
Health And Safety
Teamwork
Self-Development
Flexible Scheduling
Early Morning Availability
Physical Mobility
Safe Lifting
French-English Bilingualism

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