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Added 3 mins ago
Customer Service Representative
Gen7 Fuel
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Part-time
We are seeking dedicated and enthusiastic Gas Station Customer Service / Bistro Representatives to join our team part time. The ideal candidates will provide excellent customer service,…
Added 3 mins ago
2026 Seasonal Customer Experience Representative
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Join our team in Sault Ste Marie, Canada, as a 2026 Seasonal Customer Experience Representative! This is a fixed-term seasonal position where you'll play a vital role in creating authentic…
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Added 32 mins ago
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Added 34 mins ago
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Added 34 mins ago
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2026 Seasonal Customer Experience Representative
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Added 48 mins ago
Customer Experience Representative
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Ancaster, ON · Hamilton, Ontario
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Ability to be mobile on the sales floor for extended periods of time
Added 48 mins ago
Member Services Rep
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Added 1 hour ago
Customer Experience Representative
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Ability to be mobile on the sales floor for extended periods of time
Added 1 hour ago
Trade Representative - Ottawa
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Added 1 hour ago
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Added 1 hour ago
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Indigo

Customer Experience Representative

Hamilton, ON, Canada

Pay: $17.6 to $22 CAD / hour
Job type: Part-time
Apply by: Mar 21, 2027
Posting language: English
Posted: Sep 22, 2026

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Original job description

Location: 737 Golf Links Rd, Ancaster, ON L9K 1LK

Shift: 5 AM availability required

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

We love books and all things beautiful
We are Canada’s Cultural Department Store
Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

We exist to add joy to our customers’ lives each and every time they interact with us and our products
Our job is to create joyful moments for our customers
We treat each other the way we’d treat a valued friend
We inspire each other to do our best work
We seek to ignite creativity and innovation every day
We give back to the communities in which we operate

Job Description

You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.

WHAT YOU’LL DO

Create a warm and welcoming environment in our stores
Add joy to our customers' lives
Leverage our product to tell stories
Engage and connect with our customers on the floor
Curate specific product collections for each customer you meet
Ensure Visual Standards are followed and maintained
Role model Indigo’s Guiding principles
Seek information regarding new products, promotions and programs
Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
Take accountability to respond to customer feedback in a timely manner
Hold self and others accountable
Own self-development and provide continuous feedback to colleagues and Leadership Team
Share ideas with Leadership Team on how to improve the employee and customer experience

Qualifications

Experience in specialty retail or a retail environment preferred but not required
Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
Demonstrated commitment to creating an exceptional employee and customer experience
Ability to be mobile on the sales floor for extended periods of time
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
Bilingualism (French/English) is required for all positions in Québec; other languages an asset

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected].

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

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More about this job

Responsibilities

The Customer Experience Representative is responsible for creating a welcoming environment and engaging with customers to provide personalized product recommendations. They must also maintain visual standards and ensure a safe, joyful experience for all store visitors.

Requirements

Candidates should have experience in specialty retail or a similar environment, though it is not strictly required. Applicants must be able to lift up to 40 pounds and maintain a flexible schedule including early mornings, evenings, and weekends.

Skills

Customer service
Retail sales
Communication
Visual merchandising
Product knowledge
Flexibility
Adaptability
Time management
Problem solving
Interpersonal skills
Teamwork
Safety awareness

Visa sponsorship

Not detected in the job text

Keywords

Retail
Customer Experience
Sales
Visual Standards
Merchandising
Inventory
Customer Engagement
Store Operations
Health And Safety
Product Curation
Brand Storytelling
Retail Environment
Flexibility
Customer Feedback

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