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Added 9 mins ago
PG
Manager, Social
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
…in the conception and delivery of innovative, well-targeted, business-building social media marketing solutions to meet or exceed client objectives. This involves the creation and execution…
Added 9 mins ago
VE
Proposal Procurement Lead (North America)
Veolia Environnement SA
Oakville, ON
- Full-time
…transformation. Within this framework, Veolia's Water Tech Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges…
Added 9 mins ago
R(
Fashion Associate (Part time) - Bayshore Shopping Centre
Reitmans (Canada) Ltée/Ltd
Ottawa, ON
- Part-time
The use of Artificial Intelligence may be used for candidate screening purposes.
Added 9 mins ago
R(
Temporary Fashion Associate - RW&CO
Reitmans (Canada) Ltée/Ltd
London, ON
- Part-time
The use of Artificial Intelligence may be used for candidate screening purposes.
Added 9 mins ago
R(
Keyholder (Part time) - Cornerstone Lloydminster,AB
Reitmans (Canada) Ltée/Ltd
Lloydminster, AB
- Part-time
The use of Artificial Intelligence may be used for candidate screening purposes.
Added 9 mins ago
NF
Regional Sales Director- GTA
Neo Financial
Mississauga, ON
- Full-time
Bachelor's degree in Business Administration, Sales, Marketing, or a related field is preferred.
Added 9 mins ago
W
(CAN) Customer Service Manager (Part Time)
Walmart
London, ON
- Part-time
Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive…
Added 9 mins ago
W
(CAN) Gérant du service à la clientèle
Walmart
Trois-Rivières, QC
- Part-time
Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive…
Added 9 mins ago
A
Director, Energy Advisory
AECOM
Calgary, AB
- Full-time
…and utilities sector. The role combines client leadership, business development, management consulting, energy-sector expertise, and engagement delivery, helping clients navigate…
Added 9 mins ago
A
Civil Technician
AECOM
London, ON
- $50,000 to $70,000 CAD / year
- Full-time
…this replacement role. The position will be in AECOM’s Water Business Line and will primarily involve providing CAD and design support for Civil Engineering Staff in AECOM’s London office…
Added 9 mins ago
S
Director, Compliance
Sagard
Toronto, ON · Montreal, QC
- Full-time
…to transition into the Chief Compliance Officer (CCO) for a business line or registrant over time.The ideal candidate will…
Added 9 mins ago
GD
Systems Engineering Analysts - Working level
General Dynamics Missions System International
Calgary, AB
- Full-time
…LC5ISR-T (Land Command, Control, Communications, Computers, Cyber, Intelligence, Surveillance and Reconnaissance – Targeting) program, you’ll work across multiple engineering disciplines to…
Added 24 mins ago
D
Senior Manager, Technology Procurement
Deloitte
Toronto, ON
- Full-time
…people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and…
Added 24 mins ago
S
Quality Systems Specialist
SCIEX
Vaughan, ON
- Full-time
Learn about the Danaher Business System which makes everything possible.
Added 24 mins ago
MC
Chef de l’engagement du client / Customer Engagement Manager
Merck Canada
Kirkland, QC
- Full-time
Curiosité et enthousiasme pour les technologies émergentes, y compris l’intelligence artificielle
Added 24 mins ago
AI
Computer Vision Engineer
Aptino, Inc.
Canada
- Contract
Build predictive risk-scoring models for asset intelligence, inspection, vegetation management, and preventive maintenance.
Added 24 mins ago
TC
Director, Portfolio
Travelers Capital Corp.
Calgary, AB
- $100,000 to $125,000 CAD / year
- Full-time
…which that is vital to the long-term growth and success of the business. The Director, Portfolio requires a high-degree of interface with our clients and on-going management of Travelers’…
Added 24 mins ago
R
Client Advisor - Brampton (Bilingual: Arabic, Tagalog)
RBC
Brampton, ON
- Full-time
Assist clients to fulfill their immediate everyday banking needs, both personal and business, using RBC’s systems and best in class digital platforms, while respecting client preferences
Added 24 mins ago
O
Lead Quality Assurance Developer
OpenText
Waterloo, ON
- Full-time
We are seeking an experienced Senior Quality Assurance Developer who shares our passion for developing and maintaining the Enterprise Capture product line. OpenText’s Capture solutions are…
Added 24 mins ago
O
Sr. Software Developer
OpenText
Richmond Hill, ON
- Full-time
…support our clients to protect the ongoing success of their business-critical enterprise…
Added 24 mins ago
CS
Manager, Supply Chain Operations and Analytics
Canadian Standards Association
Toronto, ON
- $100,890 to $132,416 CAD / year
- Full-time
…enables effective decision-making by developing dashboards, business intelligence reports, key performance indicators (KPIs), and analytical insights that support strategic sourcing,…
Added 24 mins ago
E
Vehicle Lot and Logistics Supervisor
EBlock
Oshawa, ON
- $65,000 to $75,000 CAD / year
- Full-time
Advanced computer skills, specifically with G-Suite, CRM software, and data analysis to drive business recommendations.
Added 24 mins ago
LE
Builder Project Sales Manager - Home Appliance / Single Family
LG Electronics
Toronto, ON
- Full-time
…projectors, computer monitors and laptops, to cutting-edge business solutions in IT, digital signage, and HVAC, we’re driven by one simple idea: to make Life…
Added 24 mins ago
H(
Executive Assistant, Chief Technology, Data & AI Officer
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
- $58,000 to $91,000 CAD / year
- Full-time
our commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic…
Added 24 mins ago
HG
Senior Cost Accountant | Comptable principal(e), prix de revient
Hagen Group
Montreal, QC · Saint-Laurent, Quebec
- Full-time
Advanced Excel skills; Power BI or other business-intelligence tools are an asset.

Indigo

Customer Operations Leader- Store Experience

Langley (District), BC, Canada
City of Langley, BC, Canada

$18.85 to $23.55 CAD / hour · Full-time

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Job details

Pay: $18.85 to $23.55 CAD / hour
Job type: Full-time
Apply by: Apr 25, 2027
Experience: 1-2 years of experience in a customer service, merchandising or operations role
Posting language: English
Posted: Oct 27, 2026

Original job description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The Customer Operations Leader – Store Experience is responsible for leading the execution of work that contributes to the customer experience and omni sales results. They provide coaching and feedback to Customer Experience Representatives (CERs) on Indigo’s customer service model and on suggesting and selling Indigo’s products, promotions, and programs to our customers. They ensure our customers have a frictionless experience of the store’s omni and payment operations. They help influence a store culture that promotes employee engagement, growth, and development.

WHAT YOU'LL DO:

Functional

Coach and provide feedback to CERs on providing excellent customer service and to suggest and sell Indigo’s products, promotions, and programs
Lead execution of activities to support strategic priorities, sales goals, and profitability targets
Act as an advocate for the customer by placing them at the forefront of all decision-making processes
Proactively identify and anticipate customer expectations and needs
Consistently identify areas for improvement, diagnose issues and work to resolve them
Embrace and champion technology that creates high tech and high touch solutions for Indigo’s customers
Support execution of experiential, marketing, and community elements of customer experience including social media, national and store-level author and kids events, store- level customer initiatives, and Indigo Love of Reading drives
Lead execution of payment experience, including maintenance of cash office and payment desk
Open and close store as well as responsibility for managing sales floor
Participate in the joint health and safety committee and ensure health and safety of employees and customers is top priority

People

Support the building of strong teams by participating in hiring activities, training new hires, and cross-training existing team
Support development of talent by providing feedback on team performance to managers
Collaborate with others to drive flexible and just in time solutions
Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
Help others see the impacts of their efforts and proactively engage other functions to receive input
Encourage others to freely share their point of view and be open to feedback

Cultural

Model Indigo’s beliefs and convey a positive image in everything you do
Celebrate diversity of thought and have an open mindset
Take an active role in fostering a culture of continual learning and taking risks without the fear of making mistakes
Embrace, champion, and influence change through your team and/or the organization

Qualifications

WHO YOU ARE:

1-2 years of experience in a customer service, merchandising or operations role
Demonstrated commitment to creating an exceptional employee and customer experience
Experience leading others
Knowledge of provincial health and safety standards
Performance orientated
Ability to exercise good business acumen and systemic thinking that supports meaningful decisions
Ability to prioritize, plan and execute while being agile
Ability to be mobile on the sales floor for extended periods of time
Availability to work a flexible schedule, including evenings, weekends, and holidays
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Bilingualism (French/English) is required for all positions in Québec

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

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More about this job

Responsibilities

Lead store activities that support customer experience, sales, and profitability, including coaching customer experience representatives, managing payment operations, and overseeing store opening, closing, and sales-floor activities. Support hiring, training, team development, customer events, and a safe, inclusive culture while identifying and resolving operational and customer experience issues.

Requirements

Requires 1–2 years of experience in customer service, merchandising, or operations, along with experience leading others and a commitment to excellent employee and customer experiences. Candidates should demonstrate business judgment, planning and prioritization, knowledge of provincial health and safety standards, and the ability to work flexible hours, remain mobile on the sales floor, and lift items up to 40 pounds; French-English bilingualism is required for Québec positions.

Skills

Customer Service
Retail Operations
Team Leadership
Coaching And Feedback
Sales
Merchandising
Customer Experience
Omnichannel Operations
Payment Operations
Hiring And Training
Health And Safety
Business Acumen
Planning And Prioritization
Problem Solving
Communication
Adaptability

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Service
Retail Operations
Omnichannel Sales
Sales Goals
Profitability
Merchandising
Product Recommendations
Promotions
Payment Operations
Cash Office
Sales Floor
Store Opening And Closing
Employee Engagement
Hiring
Training
Cross-Training
Team Development
Health And Safety
Customer Events
Social Media
Community Initiatives
Indigo Love Of Reading
Technology
Continuous Improvement
Flexible Scheduling

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