Find work in Canada.

507,216 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 10 mins ago
OH
Senior Product Manager
Ontario Health
Toronto, ON
- Full-time
Ongoing learning and career development opportunities designed to help you grow, advance, and thrive in your profession
Added 10 mins ago
UO
Programmer Analyst II
University of British Columbia
Vancouver, BC · UBCV | The Leonard S. Klinck Building (LSK)
- $8,810.92 to $13,202.5 CAD / month
- Full-time
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and…
Added 10 mins ago
UO
Programmer Analyst II
University of British Columbia
Vancouver, BC · UBCV | The Leonard S. Klinck Building (LSK)
- $8,810.92 to $13,202.5 CAD / month
- Full-time
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and…
Added 10 mins ago
T
Vendor Manager II
TD
Toronto, ON
- Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…
Added 10 mins ago
T
Senior Finance Analyst
TD
Toronto, ON
- Full-time
Working with senior management and lead in the development / implementation of new financial models, methodologies to support the business in understanding the budgetary impact of their…
Added 10 mins ago
T
Software Engineer III
TD
Toronto, ON
- Full-time
Mentor and elevate engineering excellence: provide hands-on technical guidance, unblock complex issues, lead knowledge sharing through RFCs, guilds and reviews, and drive continuous…
Added 10 mins ago
T
Software Engineer II
TD
Toronto, ON
- Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…
Added 10 mins ago
TE
Pipeline Integrity Engineer
TC Energy
Calgary, AB
- Full-time
…of safety in every step, personal accountability, one team and active learning, we deliver the critical energy that North America and the world rely on while balancing reliability,…
Added 10 mins ago
SS
Resident Engagement Manager
Sienna Senior Living
Streetsville, ON
- Full-time
Continuous learning and growth so you have the skillset needed to succeed and take on new challenges
Added 10 mins ago
SS
Resident Engagement Manager
Sienna Senior Living
Barrie, ON
- Full-time
Continuous learning and growth so you have the skillset needed to succeed and take on new challenges
Added 10 mins ago
Controller (Go Auto Outlet Yellowhead)
Go Auto
Edmonton, AB
Are familiar with VBA, Access, or Power BI - or are open to learning (we’ll provide training and support)
Added 10 mins ago
D
Gestionnaire, Médias
DAC
Montreal, QC
- Full-time
Added 10 mins ago
D
Senior Advisor, Operational risks
Desjardins
Levis, QC · Montreal, QC · Complexe Desjardins Montréal
- Full-time
As a senior operational risk advisor, you help prevent, analyze and develop guidelines for suspicious and fraudulent transactions. You also assist with compliance, internal controls, crisis…
Added 25 mins ago
M
Operating Practices Specialist
Metrolinx
Canada
- Full-time
Basic knowledge of policy development, risk and change management, and project management principles and methods to lead and manage projects and continuous improvement initiatives.
Added 25 mins ago
S
Data Scientist
SymphonyAI
Toronto, ON
- Full-time
Better models lead to better decisions, stronger controls, and safer financial systems. That’s where you come in.
Added 25 mins ago
HD
Affiliate and Influencer Program Manager
Hadley Designs
Remote, Canada
- Full-time
- Remote
Access to learning resources and professional development
Added 25 mins ago
Director, AI Wealth Enablement
The Canada Life Assurance Company
London, ON · Toronto, ON · ON · Mississauga Ontario, ON
Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Added 25 mins ago
Team Leader - Field Services
QinetiQ
Medicine Hat, AB
The Field Operations Team Lead is responsible for leading and coordinating Field Services personnel in the safe and effective delivery of customer and internal operations, deployments,…
Added 25 mins ago
GS
QA Training Specialist
Gilead Sciences
AB · CA - AB - Edmonton
- Full-time
Reporting to Sr. Manager, Quality Systems Training this role supports the development, delivery, and continuous improvement of learning and training programs across Quality and Operations.…
Added 25 mins ago
FC
Product Owner, Wealth Digital Experience
Fidelity Canada
Vancouver, BC · Mississauga, ON · Toronto, ON
- Full-time
Partnering with the Learning & Development team to create and update relevant training materials and job aids.
Added 25 mins ago
CO
Infrastructure Analyst
City of Leduc
Prince George, BC · Civic Centre
- Full-time
Lead infrastructure projects including server builds and commissioning, upgrades, migrations, lifecycle replacements, and technology modernization initiatives.
Added 25 mins ago
Superintendent Health & Hygiene
BHP
Canada
Professional Development: Continuous learning and real
Added 25 mins ago
BG
Sales Manager
Brandt Group of Companies
Rocky View No 44, AB · Rocky View County, AB
- Full-time
The Sales Manager is responsible for leading equipment sales strategy, team development and territory performance. This position is responsible for driving revenue growth and profitability…
Added 25 mins ago
A
Solution Architect
Aviso
Toronto, ON
- $150,000 to $168,000 CAD / year
- Full-time
Commitment to the continuous improvement of our staff through learning & development and an education assistance program
Added 25 mins ago
SP
Manager, Flexible Learning
Saskatchewan Polytechnic
SK · Saskatchewan, Canada
- Full-time
The Manager, Flexible Learning is part of the Centre for Continuing Education, and their role is to guide and lead exceptional staff in their commitment to our students and shared strategic…

Indigo

Customer Operations Leader- Store Experience

Langley (District), BC, Canada
City of Langley, BC, Canada

$18.85 to $23.55 CAD / hour · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $18.85 to $23.55 CAD / hour
Job type: Full-time
Apply by: Apr 25, 2027
Experience: 1-2 years of experience in a customer service, merchandising or operations role
Posting language: English
Posted: Oct 27, 2026

Original job description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The Customer Operations Leader – Store Experience is responsible for leading the execution of work that contributes to the customer experience and omni sales results. They provide coaching and feedback to Customer Experience Representatives (CERs) on Indigo’s customer service model and on suggesting and selling Indigo’s products, promotions, and programs to our customers. They ensure our customers have a frictionless experience of the store’s omni and payment operations. They help influence a store culture that promotes employee engagement, growth, and development.

WHAT YOU'LL DO:

Functional

Coach and provide feedback to CERs on providing excellent customer service and to suggest and sell Indigo’s products, promotions, and programs
Lead execution of activities to support strategic priorities, sales goals, and profitability targets
Act as an advocate for the customer by placing them at the forefront of all decision-making processes
Proactively identify and anticipate customer expectations and needs
Consistently identify areas for improvement, diagnose issues and work to resolve them
Embrace and champion technology that creates high tech and high touch solutions for Indigo’s customers
Support execution of experiential, marketing, and community elements of customer experience including social media, national and store-level author and kids events, store- level customer initiatives, and Indigo Love of Reading drives
Lead execution of payment experience, including maintenance of cash office and payment desk
Open and close store as well as responsibility for managing sales floor
Participate in the joint health and safety committee and ensure health and safety of employees and customers is top priority

People

Support the building of strong teams by participating in hiring activities, training new hires, and cross-training existing team
Support development of talent by providing feedback on team performance to managers
Collaborate with others to drive flexible and just in time solutions
Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
Help others see the impacts of their efforts and proactively engage other functions to receive input
Encourage others to freely share their point of view and be open to feedback

Cultural

Model Indigo’s beliefs and convey a positive image in everything you do
Celebrate diversity of thought and have an open mindset
Take an active role in fostering a culture of continual learning and taking risks without the fear of making mistakes
Embrace, champion, and influence change through your team and/or the organization

Qualifications

WHO YOU ARE:

1-2 years of experience in a customer service, merchandising or operations role
Demonstrated commitment to creating an exceptional employee and customer experience
Experience leading others
Knowledge of provincial health and safety standards
Performance orientated
Ability to exercise good business acumen and systemic thinking that supports meaningful decisions
Ability to prioritize, plan and execute while being agile
Ability to be mobile on the sales floor for extended periods of time
Availability to work a flexible schedule, including evenings, weekends, and holidays
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Bilingualism (French/English) is required for all positions in Québec

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

Apply About employer

More about this job

Responsibilities

Lead store activities that support customer experience, sales, and profitability, including coaching customer experience representatives, managing payment operations, and overseeing store opening, closing, and sales-floor activities. Support hiring, training, team development, customer events, and a safe, inclusive culture while identifying and resolving operational and customer experience issues.

Requirements

Requires 1–2 years of experience in customer service, merchandising, or operations, along with experience leading others and a commitment to excellent employee and customer experiences. Candidates should demonstrate business judgment, planning and prioritization, knowledge of provincial health and safety standards, and the ability to work flexible hours, remain mobile on the sales floor, and lift items up to 40 pounds; French-English bilingualism is required for Québec positions.

Skills

Customer Service
Retail Operations
Team Leadership
Coaching And Feedback
Sales
Merchandising
Customer Experience
Omnichannel Operations
Payment Operations
Hiring And Training
Health And Safety
Business Acumen
Planning And Prioritization
Problem Solving
Communication
Adaptability

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Service
Retail Operations
Omnichannel Sales
Sales Goals
Profitability
Merchandising
Product Recommendations
Promotions
Payment Operations
Cash Office
Sales Floor
Store Opening And Closing
Employee Engagement
Hiring
Training
Cross-Training
Team Development
Health And Safety
Customer Events
Social Media
Community Initiatives
Indigo Love Of Reading
Technology
Continuous Improvement
Flexible Scheduling

Report this job