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Added 14 mins ago
Refining Sales Coordinator
Umicore
Markham, ON
Train Refining Clerks and Customer Service staff on proper identification, combination, and treatment of refining lots, as well as accurate documentation procedures. Provide guidance to…
Added 14 mins ago
M
Strategic Partnership Manager
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Lead end-to-end contracting activities with key stakeholders across Business Units, Procurement, Vendor Information Security, Legal, Risk, and Vendor Governance, including RFIs (Requests…
Added 14 mins ago
L
Senior Product Manager
Litera
Toronto, ON · Canada-Toronto, ON-Office
- Full-time
…Raise The Bar™ for what’s possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you’re energized by scale, real impact, and meaningful…
Added 14 mins ago
MN
Vice President, Professional Services
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Remote, Canada
- Full-time
- Remote
…the end-to-end post-sales services organization for the Smart Security Solutions LOB (March Networks and Vivotek), including Professional Services, Technical Support, Network Operations…
Added 14 mins ago
Director, AI Wealth Enablement
The Canada Life Assurance Company
London, ON · Toronto, ON · ON · Mississauga Ontario, ON
…AI use cases. Also working closely with Technology to ensure solutions are feasible, prioritized, and deliver measurable value. A key component of the role will be engaging with Advisors…
Added 14 mins ago
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Senior Java Developer
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Toronto, ON · Queen's Park Ontario Provincial Government, Ontario
- Contract
engineers, security teams, and business stakeholders to deliver secure,
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Field Service Technician (Prince George)
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Prince George, BC
- Full-time
Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape…
Added 14 mins ago
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Senior Track Foreman
Cando Rail & Terminals
Brandon, MB
- Full-time
…managing the site purchasing and payroll, and liaising with the customer and/or other contractors. If you enjoy working outdoors, physical activity, problem solving, and a company that…
Added 14 mins ago
GD
Technical Sales Manager
General Dynamics Mission Systems–Canada
Calgary, AB
- $130,000 to $165,000 CAD / year
- Full-time
…integrated communications systems who can understand complex customer requirements and help shape credible technical solutions. This role demands a deep grasp of the technology (software,…
Added 28 mins ago
Anl II Rail Logistics
Bunge
Regina, SK
…food, feed and fuel to the world. As a premier agribusiness solutions provider, our team of ~34,000 dedicated employees partner with farmers across the globe to move agricultural…
Added 28 mins ago
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Retail Shift Leader
Canna Cabana
Calgary, AB · East Village, Calgary, AB
- Part-time
Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
Added 28 mins ago
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Engineering Manager- Payments Platform
Xero
Remote, Canada
- Full-time
- Remote
…take on their next opportunity. As Engineering Manager, you'll lead the Payments Platform engineering team in Vancouver as it takes on early-stage initiatives that power money movement…
Added 43 mins ago
Seasonal Retail Experience Lead
Fire & Flower Inc.
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The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to…
Added 44 mins ago
P&
Shift Supervisor
Parrish & Heimbecker, Limited
AB · Springbrook, AB
- Full-time
…Milling, P&H Foods, and New-Life Mills, delivering trusted solutions from crop inputs and grain handling to flour milling, livestock nutrition, and egg production. By connecting Canadian…
Added 44 mins ago
MN
Vice President, Professional Services
March Networks
Ottawa, ON
- Full-time
…the end-to-end post-sales services organization for the Smart Security Solutions LOB (March Networks and Vivotek), including Professional Services, Technical Support, Network Operations…
Added 44 mins ago
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Enterprise Applications Specialist
Gowling WLG
Ottawa, ON
- $80,000 to $90,000 CAD / year
- Full-time
The Enterprise Applications Specialist is a senior technical resource responsible for the reliability, security, integration, and continuous improvement of the Firm’s enterprise application…
Added 44 mins ago
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Enterprise Applications Specialist
Gowling WLG
Hamilton, ON
- $80,000 to $90,000 CAD / year
- Full-time
The Enterprise Applications Specialist is a senior technical resource responsible for the reliability, security, integration, and continuous improvement of the Firm’s enterprise application…
Added 44 mins ago
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Supervisor, Branch Warehouse
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AB · Edmonton, AB
- Full-time
…installers providing an endless variety of business and design solutions. As part of the Cornerstone Building Brands family, we are the largest manufacturer of exterior building products in…
Added 59 mins ago
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OH Lead Sarnia Refinery
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Sarnia, ON
- Full-time
As OH Lead, you’ll be a part of the health team responsible for delivering the health strategy to your key stakeholders at Sarnia Manufacturing, Brockville Lubricants and Ontario Fuel…
Added 59 mins ago
Business Analyst
Dollarama
Mont-Royal, QC
…etc.), formalize these requirements, and propose innovative solutions while adhering to industry best practices and constraints. The analyst actively contributes to requirements gathering,…
Added 59 mins ago
Janitor- Remote Lodge Chapleau, ON
Aramark
Edmonton, AB
Meet daily with the Lead Housekeeper to discuss daily work and cleaning assignments
Added 1 hour ago
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Vice President, Sales & Marketing
CYBERWELL
ON · Ontario, Canada
- Full-time
…united expert capabilities across proactive defense, offensive security, governance and risk, and technology solutions to support clients in all areas of their cybersecurity…
Added 1 hour ago
TI
Senior Product Manager
Teckhorizon Inc
Toronto, ON
- Contract
Our client is seeking a Senior Product Manager to lead product planning, strategy, development, and delivery throughout the product lifecycle. The role requires extensive experience…
Added 1 hour ago
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Solution Architect / Lead EBO Engineer – BAS (SABAS004)
Potenco
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Solution Architect / Lead EBO Engineer – Building Automation Systems
Added 1 hour ago
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Associate Business Systems Analyst, Fraud Operations
CIBC
Toronto, ON
- Full-time
…on suspected fraudulent activity. You’ll maintain superior customer service level in dealing directly with both internal and external clients. Reconciliation Knowledge would be an asset in…

Indigo

Customer Operations Leader- Store Experience

Langley (District), BC, Canada
City of Langley, BC, Canada

$18.85 to $23.55 CAD / hour · Full-time

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Job details

Pay: $18.85 to $23.55 CAD / hour
Job type: Full-time
Apply by: Apr 25, 2027
Experience: 1-2 years of experience in a customer service, merchandising or operations role
Posting language: English
Posted: Oct 27, 2026

Original job description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The Customer Operations Leader – Store Experience is responsible for leading the execution of work that contributes to the customer experience and omni sales results. They provide coaching and feedback to Customer Experience Representatives (CERs) on Indigo’s customer service model and on suggesting and selling Indigo’s products, promotions, and programs to our customers. They ensure our customers have a frictionless experience of the store’s omni and payment operations. They help influence a store culture that promotes employee engagement, growth, and development.

WHAT YOU'LL DO:

Functional

Coach and provide feedback to CERs on providing excellent customer service and to suggest and sell Indigo’s products, promotions, and programs
Lead execution of activities to support strategic priorities, sales goals, and profitability targets
Act as an advocate for the customer by placing them at the forefront of all decision-making processes
Proactively identify and anticipate customer expectations and needs
Consistently identify areas for improvement, diagnose issues and work to resolve them
Embrace and champion technology that creates high tech and high touch solutions for Indigo’s customers
Support execution of experiential, marketing, and community elements of customer experience including social media, national and store-level author and kids events, store- level customer initiatives, and Indigo Love of Reading drives
Lead execution of payment experience, including maintenance of cash office and payment desk
Open and close store as well as responsibility for managing sales floor
Participate in the joint health and safety committee and ensure health and safety of employees and customers is top priority

People

Support the building of strong teams by participating in hiring activities, training new hires, and cross-training existing team
Support development of talent by providing feedback on team performance to managers
Collaborate with others to drive flexible and just in time solutions
Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
Help others see the impacts of their efforts and proactively engage other functions to receive input
Encourage others to freely share their point of view and be open to feedback

Cultural

Model Indigo’s beliefs and convey a positive image in everything you do
Celebrate diversity of thought and have an open mindset
Take an active role in fostering a culture of continual learning and taking risks without the fear of making mistakes
Embrace, champion, and influence change through your team and/or the organization

Qualifications

WHO YOU ARE:

1-2 years of experience in a customer service, merchandising or operations role
Demonstrated commitment to creating an exceptional employee and customer experience
Experience leading others
Knowledge of provincial health and safety standards
Performance orientated
Ability to exercise good business acumen and systemic thinking that supports meaningful decisions
Ability to prioritize, plan and execute while being agile
Ability to be mobile on the sales floor for extended periods of time
Availability to work a flexible schedule, including evenings, weekends, and holidays
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Bilingualism (French/English) is required for all positions in Québec

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

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More about this job

Responsibilities

Lead store activities that support customer experience, sales, and profitability, including coaching customer experience representatives, managing payment operations, and overseeing store opening, closing, and sales-floor activities. Support hiring, training, team development, customer events, and a safe, inclusive culture while identifying and resolving operational and customer experience issues.

Requirements

Requires 1–2 years of experience in customer service, merchandising, or operations, along with experience leading others and a commitment to excellent employee and customer experiences. Candidates should demonstrate business judgment, planning and prioritization, knowledge of provincial health and safety standards, and the ability to work flexible hours, remain mobile on the sales floor, and lift items up to 40 pounds; French-English bilingualism is required for Québec positions.

Skills

Customer Service
Retail Operations
Team Leadership
Coaching And Feedback
Sales
Merchandising
Customer Experience
Omnichannel Operations
Payment Operations
Hiring And Training
Health And Safety
Business Acumen
Planning And Prioritization
Problem Solving
Communication
Adaptability

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Service
Retail Operations
Omnichannel Sales
Sales Goals
Profitability
Merchandising
Product Recommendations
Promotions
Payment Operations
Cash Office
Sales Floor
Store Opening And Closing
Employee Engagement
Hiring
Training
Cross-Training
Team Development
Health And Safety
Customer Events
Social Media
Community Initiatives
Indigo Love Of Reading
Technology
Continuous Improvement
Flexible Scheduling

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