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Added 9 mins ago
B
Receptionist
BDO
Calgary, AB
- Full-time
…our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a…
Added 10 mins ago
CO
Visitor Service Attendant (LMA) - Part-Time (10-16 Hours/Week)
City of Lloydminster
Lloydminster, SK
- $22.07 CAD / hour
- Part-time
The Visitor Service Attendant (VSA) supports all operations at the Lloydminster Museum & Archives (LMA) and Weaver Heritage Park (WHP). The VSA is the first point of contact for the…
Added 10 mins ago
P&
Operations Administrator
Parrish & Heimbecker, Limited
Wilkie, SK
- Full-time
Provide exceptional customer service in person, by phone, and at the reception desk
Added 10 mins ago
P&
Operations Administrator
Parrish & Heimbecker, Limited
Virden, MB
- Full-time
Provide exceptional customer service in person, by phone, and at the reception desk
Added 10 mins ago
AI
AI SUPPORT ANALYST – GENERATIVE AI, M365 & TECHNICAL SUPPORT
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Montreal, QC
- Full-time
Good years of experience in a technical support, service desk, or application-support role in an enterprise environment.
Added 10 mins ago
PC
Service Delivery Manager ( Blairmore, AB)
Phantom Compliance
Crowsnest Pass, AB
- Part-time
We are seeking an experienced and proactive Service Delivery Manager (SDM) to oversee end-to-end client engagement operations. In this role, you will act as the operational bridge between…
Added 10 mins ago
BD
EXT ESP Temporary Educational Assistant - Walkerton District Community School
Bluewater District School Board
Walkerton, ON
- Temporary
…Educational Assistant Certificate, Early Childhood Educator, Social Service Worker, Developmental Services Worker, Child and Youth Worker, Educational Assistant Apprenticeship Program or…
Added 10 mins ago
NS
AI Support Analyst
N2P Systems
Montreal, QC
- Full-time
Experience in technical support, IT service desk, or application support within an enterprise environment.
Added 10 mins ago
GH
Guest Experience Ambassador
Glenhill Hotel
Toronto, ON
- Full-time
…experience across all guest touchpoints through thoughtful service, operational awareness, and effective…
Added 24 mins ago
GG
Front Desk Opener
Gold's Gym - British Columbia
Vancouver, BC
- $18.25 CAD / hour
- Part-time
Gold’s Gym is hiring a part-time Front Desk Receptionist, with the potential to grow! Are you outgoing, enthusiastic, and have a passion for fitness? We would love to hear from you!
Added 24 mins ago
GG
Front Desk Opener
Gold's Gym - British Columbia
Port Coquitlam, BC
- $18.25 CAD / hour
- Part-time
Gold’s Gym is hiring a part-time Front Desk Receptionist, with the potential to grow! Are you outgoing, enthusiastic, and have a passion for fitness? We would love to hear from you!
Added 24 mins ago
R(
Fashion Associate (Part time) - Reitmans
Reitmans (Canada) Ltée/Ltd
Brandon, MB
- Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 24 mins ago
R(
Temporary Fashion Associate - Pen Centre
Reitmans (Canada) Ltée/Ltd
St. Catharines, ON
- Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 38 mins ago
Security Guard - Hamilton
Kandor
Hamilton, ON
We're looking for reliable, professional security guards who take pride in customer service. In this role, you'll often be the first person a tenant, shopper, visitor, or contractor meets,…
Added 38 mins ago
Customer Experience Lead
Laura Canada
Calgary, AB
Demonstrates excellent floor leadership and has exceptional control of the sales floor (customer service standards, fitting rooms, zone coverage, cash desk area) and monitors segment…
Added 38 mins ago
WC
Employment Consultant (2026-404-CP)
WoodGreen Community Services
Toronto, ON
- Contract
As needed to support site operations, provide customer service support at the front desk, engage in outreach activities and perform other duties.
Added 38 mins ago
WC
Employment Consultant (2026-405-CP)
WoodGreen Community Services
Toronto, ON
- Contract
As needed to support site operations, provide customer service support at the front desk, engage in outreach activities and perform other duties.
Added 39 mins ago
P&
Operations Administrator
Parrish & Heimbecker, Limited
Goderich, ON
- Full-time
Provide exceptional customer service in person, by phone, and at the reception desk
Added 39 mins ago
GW
Deskside Technician
Gowling WLG
Ottawa, ON
- $57,000 to $70,000 CAD / year
- Contract
Minimum one year directly related technical experience, preferably in a Help Desk or Service Desk environment.
Added 39 mins ago
GW
Enterprise Applications Specialist
Gowling WLG
Ottawa, ON
- $80,000 to $90,000 CAD / year
- Full-time
Provide technical guidance, knowledge transfer, and mentoring to service desk analysts, application specialists, trainers, and other technology partners.
Added 39 mins ago
GW
Enterprise Applications Specialist
Gowling WLG
Toronto, ON
- $80,000 to $90,000 CAD / year
- Full-time
Provide technical guidance, knowledge transfer, and mentoring to service desk analysts, application specialists, trainers, and other technology partners.
Added 39 mins ago
GW
Enterprise Applications Specialist
Gowling WLG
Waterloo, ON
- $80,000 to $90,000 CAD / year
- Full-time
Provide technical guidance, knowledge transfer, and mentoring to service desk analysts, application specialists, trainers, and other technology partners.
Added 39 mins ago
WR
After School Support - LTO - 12.5 hrs per week
Waterloo Region District School Board
Waterloo, ON
- Full-time
Added 39 mins ago
WR
LTO EA Level D - Extended Day After School - 10 hrs/wk
Waterloo Region District School Board
Kitchener, ON
- Full-time
Developmental Service Worker (DSW) from an accredited post-secondary institution
Added 39 mins ago
WR
After School Support - LTO - 10 hrs per week
Waterloo Region District School Board
Kitchener, ON
- Full-time

Indigo

Customer Operations Leader- Store Experience

Langley (District), BC, Canada
City of Langley, BC, Canada

$18.85 to $23.55 CAD / hour · Full-time

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Job details

Pay: $18.85 to $23.55 CAD / hour
Job type: Full-time
Apply by: Apr 25, 2027
Experience: 1-2 years of experience in a customer service, merchandising or operations role
Posting language: English
Posted: Oct 27, 2026

Original job description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The Customer Operations Leader – Store Experience is responsible for leading the execution of work that contributes to the customer experience and omni sales results. They provide coaching and feedback to Customer Experience Representatives (CERs) on Indigo’s customer service model and on suggesting and selling Indigo’s products, promotions, and programs to our customers. They ensure our customers have a frictionless experience of the store’s omni and payment operations. They help influence a store culture that promotes employee engagement, growth, and development.

WHAT YOU'LL DO:

Functional

Coach and provide feedback to CERs on providing excellent customer service and to suggest and sell Indigo’s products, promotions, and programs
Lead execution of activities to support strategic priorities, sales goals, and profitability targets
Act as an advocate for the customer by placing them at the forefront of all decision-making processes
Proactively identify and anticipate customer expectations and needs
Consistently identify areas for improvement, diagnose issues and work to resolve them
Embrace and champion technology that creates high tech and high touch solutions for Indigo’s customers
Support execution of experiential, marketing, and community elements of customer experience including social media, national and store-level author and kids events, store- level customer initiatives, and Indigo Love of Reading drives
Lead execution of payment experience, including maintenance of cash office and payment desk
Open and close store as well as responsibility for managing sales floor
Participate in the joint health and safety committee and ensure health and safety of employees and customers is top priority

People

Support the building of strong teams by participating in hiring activities, training new hires, and cross-training existing team
Support development of talent by providing feedback on team performance to managers
Collaborate with others to drive flexible and just in time solutions
Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
Help others see the impacts of their efforts and proactively engage other functions to receive input
Encourage others to freely share their point of view and be open to feedback

Cultural

Model Indigo’s beliefs and convey a positive image in everything you do
Celebrate diversity of thought and have an open mindset
Take an active role in fostering a culture of continual learning and taking risks without the fear of making mistakes
Embrace, champion, and influence change through your team and/or the organization

Qualifications

WHO YOU ARE:

1-2 years of experience in a customer service, merchandising or operations role
Demonstrated commitment to creating an exceptional employee and customer experience
Experience leading others
Knowledge of provincial health and safety standards
Performance orientated
Ability to exercise good business acumen and systemic thinking that supports meaningful decisions
Ability to prioritize, plan and execute while being agile
Ability to be mobile on the sales floor for extended periods of time
Availability to work a flexible schedule, including evenings, weekends, and holidays
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Bilingualism (French/English) is required for all positions in Québec

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

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More about this job

Responsibilities

Lead store activities that support customer experience, sales, and profitability, including coaching customer experience representatives, managing payment operations, and overseeing store opening, closing, and sales-floor activities. Support hiring, training, team development, customer events, and a safe, inclusive culture while identifying and resolving operational and customer experience issues.

Requirements

Requires 1–2 years of experience in customer service, merchandising, or operations, along with experience leading others and a commitment to excellent employee and customer experiences. Candidates should demonstrate business judgment, planning and prioritization, knowledge of provincial health and safety standards, and the ability to work flexible hours, remain mobile on the sales floor, and lift items up to 40 pounds; French-English bilingualism is required for Québec positions.

Skills

Customer Service
Retail Operations
Team Leadership
Coaching And Feedback
Sales
Merchandising
Customer Experience
Omnichannel Operations
Payment Operations
Hiring And Training
Health And Safety
Business Acumen
Planning And Prioritization
Problem Solving
Communication
Adaptability

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Service
Retail Operations
Omnichannel Sales
Sales Goals
Profitability
Merchandising
Product Recommendations
Promotions
Payment Operations
Cash Office
Sales Floor
Store Opening And Closing
Employee Engagement
Hiring
Training
Cross-Training
Team Development
Health And Safety
Customer Events
Social Media
Community Initiatives
Indigo Love Of Reading
Technology
Continuous Improvement
Flexible Scheduling

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