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Added 8 mins ago
L
Senior Product Manager
Litera
Toronto, ON · Canada-Toronto, ON-Office
- Full-time
Ready to Help Shape the Future of Legal Tech?!
Added 8 mins ago
PL
Senior Researcher (Remote)
Pulse Labs AI, Inc.
Remote, Canada
- Remote
We are seeking a Senior Mixed-Methods Researcher to lead high-impact research initiatives and serve as a strategic partner to our clients. In this role, you will architect and execute…
Added 22 mins ago
Senior Analyst, Activation
Kepler Group
Toronto, ON
…seen as an internal expert for brainstorming future-proof ad tech solutions that drive client value and solve/automate internal workflow…
Added 37 mins ago
Responsable de projets sénior - Expériences Fever Originals
FeverUp
Montreal, QC
We’re Fever, the world’s leading tech platform for culture and live entertainment.
Added 37 mins ago
Live Experience Senior Project Manager - Fever Originals
FeverUp
Vancouver, BC
We’re Fever, the world’s leading tech platform for culture and live entertainment.
Added 38 mins ago
K
Assistant Store Manager - McArthurGlen
Knix
Richmond, BC
- $51,200 to $56,900 CAD / year
- Full-time
As an Assistant Store Manager at Knix, you bring our brand to life through how you lead and connect every day. You have a natural pulse on what our customers want and create a welcoming,…
Added 53 mins ago
ES
Customer Success Manager (Budget)
Euna Solutions
ON · Oakville, Ontario
- Full-time
This role fills an existing vacancy. Euna uses AI responsibly to assist in screening, assessing, or selecting applicants. AI helps us work smarter, but people lead the process.
Added 53 mins ago
FG
Service Automatic Door Tech. Foreman - Glazing - Ottawa
Flynn Group of Companies
Ottawa, ON
- Full-time
An Automatic Door Tech. Foreman will be an AAADM certified (swing door & sliding door operators and/or revolvers) candidate with 5+ years experience working with automatic door systems,…
Added 1 hour ago
C
Vice President, Sales & Marketing
CYBERWELL
ON · Ontario, Canada
- Full-time
…data, a government agency defending critical systems, or a tech or financial firm scaling securely - our team helps unify strategy, reduce complexity, and strengthen cyber resilience. Why…
Added 1 hour ago
SE
Chief Technology Officer
Salient Energy
Halifax, NS
- Full-time
…startup environment and brings a genuine passion for clean tech energy. As we move into the heart of commercialization, this leader will drive the continued advancement of our zinc-ion…
Added 1 hour ago
HR
Senior Software Engineer – Drone Control & Simulation (Defense and Dual-Use)
Haply Robotics
Montreal, QC
- Full-time
…first market. Armed forces and defense manufacturers are our lead customers and partners. The same technology also serves civilian uses (dual use): public safety, search and rescue,…
Added 1 hour ago
AM
Weekend Building Strata Supervisor
Alliance Maintenance Ltd.
Burnaby, BC
- $20.5 to $21.5 CAD / hour
- Part-time
Lead, support, and coach frontline staff; address performance concerns as needed
Added 1 hour ago
JC
Journeyman Welder
Johnson Controls
Nisku, AB
- Full-time
…advanced cooling systems tailored to the evolving needs of the tech industry. Our mission is to engineer and deliver innovative solutions through the relentless pursuit of continuous…
Added 1 hour ago
Senior Account Manager
AOT Technologies
Victoria, BC
You'll be the senior relationship lead for a set of client accounts. You'll protect delivery quality, keep each account's contracts and finances healthy, and find new ways to help clients…
Added 1 hour ago
IB
Customer Operations Leader- Store Experience
Indigo Books & Music
Langley (City), BC · Langley, British Columbia
- $18.85 to $23.55 CAD / hour
- Full-time
Lead execution of activities to support strategic priorities, sales goals, and profitability targets
Added 1 hour ago
Business Development Manager
Aylo Careers
Montreal, QC
Established in 2004, we are a tech pioneer offering world-class adult entertainment and games on some of the internet’s safest and most popular platforms. With the support of an…
Added 1 hour ago
DH
Financial Planning and Analysis Manager
Diploma Healthcare Group
Mississauga, ON
- $96,000 to $120,000 CAD / year
- Full-time
Vantage Endoscopy and AMT Surgical are leading sales focused distribution organizations specializing in high tech niche diagnostic and therapeutic medical products focused on Endoscopy/GI…
Added 1 hour ago
D
Lead, Forward Deployed Engineering
Deliverect
Toronto, ON
- Full-time
As the Lead Forward Deployed Engineer for North America, you will bridge technical problem-solving and software engineering by owning enterprise adoption from pre-sales architecture to…
Added 1 hour ago
A
Business Development Manager
Aylo
Montreal, QC
- Full-time
Established in 2004, we are a tech pioneer offering world-class adult entertainment and games on some of the internet’s safest and most popular platforms. With the support of an…
Added 1 hour ago
C
Applications Development Tech Lead Analyst - VP
Citi
Mississauga, ON
- Full-time
The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination…
Added 2 hours ago
A
Senior Strategic Account Manager
AT&T
Toronto, ON
- Full-time
Full Sales Cycle Ownership: Lead and manage the complete sales process from prospecting through contract negotiation and close, engaging stakeholders from business champions to C-suite…
Added 2 hours ago
AT
Senior Account Manager
AOT Technologies
Canada
- Full-time
You'll be the senior relationship lead for a set of client accounts. You'll protect delivery quality, keep each account's contracts and finances healthy, and find new ways to help clients…
Added 2 hours ago
I
Customer Operations Leader- Store Experience
Indigo
Langley (District), BC · City of Langley, BC
- $18.85 to $23.55 CAD / hour
- Full-time
Lead execution of activities to support strategic priorities, sales goals, and profitability targets
Added 2 hours ago
CC
IT Developer Associate
Centrum Concierge & Security Ltd.
Surrey, BC
- Full-time
…Developer Associate to join our development team and help shape new tech initiatives and products - including web apps and their companion mobile apps (React Native via Expo), integrated…
Added 2 hours ago
P
Fulfillment & Supply Chain Specialist
PixMob
Montreal, QC
- Full-time
…prototyping to mass manufacturing, we craft cutting-edge wireless tech right at our Montreal HQ. And we care about the planet 🌱 - we fight single-use plastics and use recycled or…

Indigo

Customer Operations Leader- Store Experience

Langley (District), BC, Canada
City of Langley, BC, Canada

$18.85 to $23.55 CAD / hour · Full-time

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Job details

Pay: $18.85 to $23.55 CAD / hour
Job type: Full-time
Apply by: Apr 25, 2027
Experience: 1-2 years of experience in a customer service, merchandising or operations role
Posting language: English
Posted: Oct 27, 2026

Original job description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The Customer Operations Leader – Store Experience is responsible for leading the execution of work that contributes to the customer experience and omni sales results. They provide coaching and feedback to Customer Experience Representatives (CERs) on Indigo’s customer service model and on suggesting and selling Indigo’s products, promotions, and programs to our customers. They ensure our customers have a frictionless experience of the store’s omni and payment operations. They help influence a store culture that promotes employee engagement, growth, and development.

WHAT YOU'LL DO:

Functional

Coach and provide feedback to CERs on providing excellent customer service and to suggest and sell Indigo’s products, promotions, and programs
Lead execution of activities to support strategic priorities, sales goals, and profitability targets
Act as an advocate for the customer by placing them at the forefront of all decision-making processes
Proactively identify and anticipate customer expectations and needs
Consistently identify areas for improvement, diagnose issues and work to resolve them
Embrace and champion technology that creates high tech and high touch solutions for Indigo’s customers
Support execution of experiential, marketing, and community elements of customer experience including social media, national and store-level author and kids events, store- level customer initiatives, and Indigo Love of Reading drives
Lead execution of payment experience, including maintenance of cash office and payment desk
Open and close store as well as responsibility for managing sales floor
Participate in the joint health and safety committee and ensure health and safety of employees and customers is top priority

People

Support the building of strong teams by participating in hiring activities, training new hires, and cross-training existing team
Support development of talent by providing feedback on team performance to managers
Collaborate with others to drive flexible and just in time solutions
Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
Help others see the impacts of their efforts and proactively engage other functions to receive input
Encourage others to freely share their point of view and be open to feedback

Cultural

Model Indigo’s beliefs and convey a positive image in everything you do
Celebrate diversity of thought and have an open mindset
Take an active role in fostering a culture of continual learning and taking risks without the fear of making mistakes
Embrace, champion, and influence change through your team and/or the organization

Qualifications

WHO YOU ARE:

1-2 years of experience in a customer service, merchandising or operations role
Demonstrated commitment to creating an exceptional employee and customer experience
Experience leading others
Knowledge of provincial health and safety standards
Performance orientated
Ability to exercise good business acumen and systemic thinking that supports meaningful decisions
Ability to prioritize, plan and execute while being agile
Ability to be mobile on the sales floor for extended periods of time
Availability to work a flexible schedule, including evenings, weekends, and holidays
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Bilingualism (French/English) is required for all positions in Québec

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

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More about this job

Responsibilities

Lead store activities that support customer experience, sales, and profitability, including coaching customer experience representatives, managing payment operations, and overseeing store opening, closing, and sales-floor activities. Support hiring, training, team development, customer events, and a safe, inclusive culture while identifying and resolving operational and customer experience issues.

Requirements

Requires 1–2 years of experience in customer service, merchandising, or operations, along with experience leading others and a commitment to excellent employee and customer experiences. Candidates should demonstrate business judgment, planning and prioritization, knowledge of provincial health and safety standards, and the ability to work flexible hours, remain mobile on the sales floor, and lift items up to 40 pounds; French-English bilingualism is required for Québec positions.

Skills

Customer Service
Retail Operations
Team Leadership
Coaching And Feedback
Sales
Merchandising
Customer Experience
Omnichannel Operations
Payment Operations
Hiring And Training
Health And Safety
Business Acumen
Planning And Prioritization
Problem Solving
Communication
Adaptability

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Service
Retail Operations
Omnichannel Sales
Sales Goals
Profitability
Merchandising
Product Recommendations
Promotions
Payment Operations
Cash Office
Sales Floor
Store Opening And Closing
Employee Engagement
Hiring
Training
Cross-Training
Team Development
Health And Safety
Customer Events
Social Media
Community Initiatives
Indigo Love Of Reading
Technology
Continuous Improvement
Flexible Scheduling

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