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Added 7 mins ago
TP
Parts Counter Person
T&T Power Group
Fort St. John, BC
- $65,000 to $75,000 USD / year
- Full-time
We are currently seeking a knowledgeable and highly organized Parts Coordinator to support our northern operations in Fort St. John. As the Parts Coordinator, you will be responsible for…
Added 7 mins ago
C
Global HR Coordinator - Payments / Cross Border
Corpay
Toronto, ON
- Full-time
Corpay is currently looking to hire a Global HR Coordinator. This position falls under our Cross-Border line of business and will be located in Toronto, Canada. In the role, you will play a…
Added 23 mins ago
MN
Indigenous Client Relations Liaison
Mi'kmaw Native Friendship Centre
Halifax, NS
- Part-time
…needs, inquiries, or referrals are communicated to the proper Coordinator. As the Night ICRL, this role primarily focuses on household maintenance along with the need to support clients…
Added 37 mins ago
K
Engineering Systems and Data Management Coordinator
Komatsu
Sudbury, ON · Lively, ON
- $70,000 to $85,000 CAD / year
- Full-time
Engineering Systems and Data Management Coordinator 11/2/26 Lively, Ontario, CAN, P3Y 1L7 37447 Onsite Position
Added 37 mins ago
PH
Bill and Pay Coordinator
ParaMed Home Health Care
Kitchener, ON
- Full-time
The Bill and Pay Coordinator will support the Operations team through effective and accurate processing of employee time sheets. They will process time sensitive documents and interact with…
Added 37 mins ago
C
Global HR Coordinator - Payments / Cross Border
Corpay
Toronto, ON
- Full-time
Corpay is currently looking to hire a Global HR Coordinator. This position falls under our Cross-Border line of business and will be located in Toronto, Canada. In the role, you will play a…
Added 52 mins ago
AB
Packaging Procurement Coordinator
Ace Beverage Group
Toronto, ON
- $50,000 to $60,000 CAD / year
- Full-time
We are seeking a Packaging Procurement Coordinator to elevate our Procurement team. As our Packaging Procurement Coordinator, you will be responsible for executing the packaging purchase…
Added 52 mins ago
M
Satellite Design System Engineer
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
…integration, verification, launch‑site support and on‑orbit…
Added 52 mins ago
SC
Student Logistics Coordinator – Temporary Full-Time
Stenberg College
Surrey, BC
- Full-time
The Student Logistics Coordinator plays a vital role in ensuring the smooth day-to-day operation of our diploma programs. This position independently manages complex administrative and…
Added 52 mins ago
'
Training Coordinator
''
Florenceville-Bristol, NB
- Full-time
McCain Foods (Canada), Florenceville CCS is seeking a Training Coordinator to support employee development, compliance, onboarding, and operational excellence within the warehouse and…
Added 52 mins ago
M
Operations and Financial Coordinator
Mercer
Toronto, ON · Montreal, QC
- Other
Marsh’s Workforce & Rewards practice is seeking a Operations and Financial Coordinator to join our Toronto or Montreal team.
Added 1 hour ago
RS
Customer Service Coordinator II
Ryder System, Inc.
Woodstock, ON
- Full-time
The Customer Service Coordinator will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow up, and…
Added 1 hour ago
UO
Marketing and Communications Coordinator, UCalgary Continuing Education
University of Calgary
Calgary, AB
- Full-time
The Marketing and Communications team within UCalgary Continuing Education is currently seeking a Full-time Limited Term Marketing and Communications Coordinator for approximately 12 months.
Added 1 hour ago
CN
Maintenance and Construction Coordinator
Civeo North America
AB · Edmonton, AB
- Full-time
Civeo is looking for a Maintenance and Construction Coordinator to join our team and support Construction and Maintenance operations. This position plays a key role in keeping projects…
Added 1 hour ago
S
Executive Assistant, Credit
Sagard
Toronto, ON
- Full-time
Partner with the Office Coordinator on in-office logistics, including meetings, catering, conference rooms, and printing, and serve as the primary backup during their absences, assuming…
Added 1 hour ago
PT Cook (Cornerstone)
Connective
Nanaimo, BC
Reports and is accountable to the Kitchen Coordinator of the facility or their designate
Added 1 hour ago
TF
Office Manager, Underwriting and Client Satisfaction
Trevor Frances Recruitment
Toronto, ON
- Full-time
…market-leading firms. We are thrilled to partner with a high-performing, people-first financial advisory practice within the investment and insurance industry to find their next Office…
Added 1 hour ago
MF
Training Coordinator
McCain Foods
Florenceville-Bristol, NB
- Full-time
McCain Foods (Canada), Florenceville CCS is seeking a Training Coordinator to support employee development, compliance, onboarding, and operational excellence within the warehouse and…
Added 1 hour ago
S
Executive Assistant, Credit
Sagard
Toronto, ON
- Full-time
Partner with the Office Coordinator on in-office logistics, including meetings, catering, conference rooms, and printing, and serve as the primary backup during their absences, assuming…
Added 1 hour ago
YO
Swimming Program Head
YMCA of Greater Toronto
Torrance, ON
- Part-time
…of swimming programs and supports safe, organized waterfront operations. The position provides swim instruction, supports staff, maintains required records and equipment, and contributes to…
Added 1 hour ago
YO
F Class Driver & OP Staff
YMCA of Greater Toronto
Torrance, ON
- Part-time
…program and facilities staff and contributes to Outdoor Pursuits operations and broader camp resource…
Added 1 hour ago
M
Satellite Design System Engineer
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
…integration, verification, launch‑site support and on‑orbit…
Added 2 hours ago
O
Maintenance Coordinator
Orbia
St. Albert, AB
- $27 CAD / hour
- Full-time
We are looking for a dayshift Maintenance Coordinator to support our Maintenance and Facility Operations Team. This role reports to the Maintenance Manager, and coordinates the…
Added 2 hours ago
ST
Weekend Manager, CREST Live-In Treatment
Strides Toronto
Toronto, ON · Scarborough, ON
- $84,258 to $98,120 CAD / year
- Full-time
…is composed of Child and Youth Care Workers, Integrated Care Coordinator, Individual and Family Therapists, and a Peer Support worker, in adherence with established legislative/accredited…
Added 2 hours ago
Process Improvement Coordinator
Hydro One Networks Inc
Toronto, ON
…discussions, analysis and decision-making to ensure effective team operations and member involvement, including the identification of team or organization performance deficiencies. Provide…

Indigo

e-Commerce Coordinator

Toronto, ON, Canada

$50,000 to $55,000 CAD / year · Full-time

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Job details

Pay: $50,000 to $55,000 CAD / year
Job type: Full-time
Apply by: May 1, 2027
Experience: Minimum 1 year of work experience in a related field, with a passion for retail
Posting language: English
Posted: Nov 2, 2026

Original job description

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories - big and little - connect us. Indigo is our customer's happy place - for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best
We Will Be Customer Centric
We Will Be Entrepreneurial
We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment
We Will Be Committed to True and Shared Value Creation
We Will Be Systems Thinking, Data Driven and AI enabled

Job Description

MISSION

The Coordinator, eCommerce supports the day-to-day execution of the on-site experience for assigned categories and campaigns on indigo.ca. Working from priorities set by their group’s Specialist or Manager, they build and maintain site merchandising, content, promotional, and search deliverables, ensuring they are accurate, on time, and on brand.

The Coordinator monitors performance and flags friction and opportunities to their Specialist or Manager. They work closely with their team and cross-functional partners to keep the customer experience consistent and on brand. The Coordinator reports to the Manager, eCommerce.

KEY PERFORMANCE METRICS

Execution and quality
On-time execution of site content, promotion, and merchandising deliverables against the site calendar
Accuracy and quality of site listings, content, and metadata, in English and French
Timely flagging and resolution of site content issues and customer friction points
Business results (monitored and supported through analytics and reporting)
Site Performance: Traffic, Conversion, Revenue, Units Sold
Profitability: Net Margin (and Rate), EPU % of Total Sales, eCommerce Contribution
Customer Engagement: Product Views per Visit, Page Views per Visit, Time on Site

KEY ACCOUNTABILITIES

Functional

Execute site merchandising for assigned categories and campaigns, guided by key metrics, inventory levels, category trends, promotional plans, and retail merchandising priorities.
Build and maintain promotional content on indigo.ca, including banners, landing pages, and campaign placements, ensuring accuracy and alignment with marketing and merchant plans.
Support day-to-day site operations across merchandising pods, including search tagging, hand merchandising, product collection maintenance, and promotion builds.
Deliver against the site calendar accurately and on time; flag risks to upcoming deliverables early and escalate conflicting priorities to the Specialist or Manager.
Contribute to the planning and execution of seasonal and holiday programs, including gifting campaigns, promotional verticals, and strategic initiatives.
Quality-check every launch before go-live, including links, pricing, imagery, copy, and mobile and app views.
Support A/B testing by setting up, quality-checking, and reporting on tests as directed by the Specialist.
Apply SEO metadata, SEO copy, and structured content to site experiences, following direction from the Specialist, Marketing, and Digital Product.
Support the French customer experience by ensuring content is translated, accurate, and reflective of campaign priorities.
Review AI-generated content (e.g., product copy, French translations, search results) for accuracy and brand voice before it goes live.
Monitor site content for quality and accuracy; flag and resolve issues in a timely manner, escalating those beyond scope with relevant context.
Monitor eCommerce KPIs and provide analytics and reporting support for assigned areas (internal search, campaigns, promotions, etc.), flagging variances in site performance or customer experience to the Specialist or Manager.
Identify and flag opportunities to reduce customer friction and improve the digital shopping experience.
Follow and contribute to team processes and documentation, suggesting improvements where they see them.
Use approved AI tools to speed up routine tasks, and flag AI errors on the site to the right owner.
Stay current on eCommerce trends, competitive site experiences, and emerging best practices, including AI; share relevant insights with the team.

People

Collaborate with internal partners including Merchants, Creative, Editorial, Translation, Digital Production, and Digital Product teams to execute site priorities effectively.
Communicate clearly and consistently, with timely status updates, handoffs, and briefs.
Share knowledge openly and seek out learning opportunities from more experienced team members.
Help cross-functional partners understand the downstream impact of their contributions on the site experience.
Engage openly in team feedback and contribute a solutions-oriented point of view.

Cultural

Model Indigo’s Guiding Principles and convey a positive, forward-thinking image in everything they do.
Celebrate diversity of thought and keep an open mindset.
Take an active role in fostering a culture of continual learning, taking risks without fear of making mistakes.
Embrace and champion change within the team and the organization.

SCOPE

Reports to: Manager, eCommerce
Manager once Removed (MOR): Vice President, Customer Experience & eCommerce

KEY RELATIONSHIPS

Internal:

Merchant Teams (General Merchandise)
Creative Studio
Digital Production
Editorial
Translation
Digital Product Management
Marketing

External:

Vendors/Suppliers/Publishers

Qualifications

Education & Experience

College or university education in business or a related field
Minimum 1 year of work experience in a related field, with a passion for retail

Competencies / Skills / Attributes

Knowledge and proficiency with eCommerce platforms and systems (Shopify, Salesforce Commerce Cloud, Page Designer)
Tech savvy with the ability to learn and adapt to new tools quickly
Comfortable using AI tools in day-to-day work, with the care to check their output for accuracy
Advanced knowledge and proficiency with Microsoft Office (Excel, PowerPoint, Word)
Customer focused with the ability to manage multiple priorities while delivering results
Strong organization skills with a high attention to detail
Clear written and verbal communication skills
Works proficiently under condensed timelines
Self-sufficient with a strong sense of initiative
Bilingualism in English/French would be an asset
Experience in the Kids & Baby category is preferred.
Familiarity with GA4 or other analytics platforms is preferred.

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

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More about this job

Responsibilities

Coordinate and quality-check e-commerce merchandising, promotional content, search, and campaign deliverables for Indigo.ca, ensuring they are accurate, on brand, and delivered on schedule. Monitor site performance and customer experience, support testing and reporting, and collaborate with internal teams to identify and resolve content issues and shopping friction.

Requirements

A college or university education in business or a related field and at least one year of related work experience are required, along with retail interest, strong organization, communication, and attention to detail. Candidates should be proficient with e-commerce platforms and Microsoft Office, comfortable using AI tools, and able to manage multiple priorities; French-English bilingualism, Kids & Baby experience, and analytics-platform familiarity are assets.

Skills

E-Commerce Merchandising
Site Content Management
Promotional Campaign Execution
Search Tagging
SEO
A/B Testing
Quality Assurance
E-Commerce Analytics
Microsoft Office
Shopify
Salesforce Commerce Cloud
AI Tools
French Translation Review
Cross-Functional Collaboration
Attention To Detail
Project Coordination

Visa sponsorship

Not detected in the job text

Keywords

E-Commerce
Indigo.ca
Shopify
Salesforce Commerce Cloud
Page Designer
Microsoft Office
Excel
PowerPoint
Word
AI Tools
GA4
SEO Metadata
SEO Copy
Site Merchandising
Search Tagging
Hand Merchandising
Promotional Campaigns
Landing Pages
A/B Testing
E-Commerce Analytics
Site Calendar
Product Collections
Digital Production
Digital Product Management
Retail
Customer Experience
French Translation
Metadata
Conversion
Net Margin

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