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Added 11 mins ago
FH
Registered Nurse, Surgical Services - Inpatient - Langley Memorial Hospital
Fraser Health Authority
Langley (District), BC · City of Langley, BC
- $41.42 to $59.52 CAD / hour
- Other
…delivery, and collaborating and communicating with the Patient Care Coordinator on issues that will affect the care/discharge…
Added 11 mins ago
VH
RPN - Hospital Partnership Program (Toronto Central)
VHA Home HealthCare
Toronto, ON
- Full-time
…independently at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community…
Added 11 mins ago
RS
Customer Service Coordinator II
Ryder System, Inc.
Woodstock, ON
- Full-time
The Customer Service Coordinator will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow up, and…
Added 11 mins ago
UO
Marketing and Communications Coordinator, UCalgary Continuing Education
University of Calgary
Calgary, AB
- Full-time
The Marketing and Communications team within UCalgary Continuing Education is currently seeking a Full-time Limited Term Marketing and Communications Coordinator for approximately 12 months.
Added 11 mins ago
SP
Procurement & Inventory Coordinator
SCG Process
Langley (District), BC · City of Langley, BC
- Full-time
…new ways to reduce and eliminate costs and maintain supplier…
Added 11 mins ago
FM
Production Coordinator
Fidelity Manufacturing
Calgary, AB
- Full-time
Conduct “in process” quality control measurements and record on supplied inspection reports
Added 11 mins ago
LJ
#2026-ITC1 – IT Coordinator
Life's Journey Inc.
Winnipeg, MB
- Internship
JOB POSTING No. 2026-ITC1 – IT Coordinator Full Time Permanent
Added 11 mins ago
CN
Maintenance and Construction Coordinator
Civeo North America
AB · Edmonton, AB
- Full-time
Civeo is looking for a Maintenance and Construction Coordinator to join our team and support Construction and Maintenance operations. This position plays a key role in keeping projects…
Added 11 mins ago
FH
Registered Nurse, Transition Line (Specialty Nursing)
Fraser Health
Abbotsford, BC
- Full-time
…delivery, and collaborating and communicating with the Patient Care Coordinator on issues that will affect the care/discharge…
Added 11 mins ago
FH
Registered Nurse, Emergency - Specialty Qualified
Fraser Health
Abbotsford, BC
- Full-time
…delivery, and collaborating and communicating with the Patient Care Coordinator on issues that will affect the care/discharge…
Added 11 mins ago
FH
Registered Nurse, Medicine
Fraser Health
Surrey, BC
- Full-time
…it’s a vital hub in the Fraser Health region, providing high-quality, specialized services to communities across the Lower…
Added 11 mins ago
FH
Registered Nurse, Surgical Services - Inpatient
Fraser Health
Abbotsford, BC
- Full-time
…delivery, and collaborating and communicating with the Patient Care Coordinator on issues that will affect the care/discharge…
Added 11 mins ago
B-
On-Boarding, Training & Quality Assurance Coordinator
BEST - For A Cleaner World
Coquitlam, BC
- $70,000 to $80,000 CAD / year
- Full-time
The On-Boarding, Training & Quality Assurance Coordinator builds a skilled, confident, and customer-focused custodial workforce. This field-based role leads employee onboarding, delivers…
Added 26 mins ago
H
Assessor Coordinator Degree
HealthCareersInSask.ca
North Battleford, SK
- Full-time
Salary or Pay Band: Pay Band Assessor Coordinator - Degree $36.721 to $44.902
Added 41 mins ago
BH
Senior Environmental Coordinator
BC Hydro
Terrace, BC
- $109,700 to $138,700 CAD / year
- Temporary
…of potential project effects on fish and fish habitat, water quality and flow, wildlife, hazardous waste management, contaminated sites, socioeconomic interests, and archaeological and…
Added 41 mins ago
BH
Client Service Coordinator On Call
Bayshore HealthCare
Chatham-Kent, ON · Chatham, ON
- Full-time
Are you passionate about making a difference in patient care? Join our dynamic team as a Client Scheduling Coordinator and be the vital link between patients, families, and healthcare…
Added 41 mins ago
SR
Proposal Coordinator
Saskatchewan Research Council (SRC)
Saskatoon, SK
- Full-time
The Proposal Coordinator supports SRC’s business development efforts by coordinating the planning, development, and submission of high-quality proposals and client-facing documents. This…
Added 41 mins ago
MR
First Aid Instructor
Mount Royal University
Calgary, AB
- Part-time
Reporting to the Aquatic Centre Supervisor and Coordinator, the First Aid Instructor provides all participants with safe, fun, professional-led courses. They must do so following Red Cross…
Added 41 mins ago
VH
RPN - Hospital Partnership Program (Toronto Central)
VHA Home HealthCare
Toronto, ON · Soudan Office
- Full-time
…independently at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community…
Added 41 mins ago
Accounts Receivable Coordinator
EY
Edmonton, AB · AB · Toronto, ON · Calgary, AB
…knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability. The Accounts Receivable…
Added 57 mins ago
YO
Swimming Program Head
YMCA of Greater Toronto
Torrance, ON
- Part-time
…resource team responsibilities. The role works with the Program Coordinator, program heads, counsellors, and other staff to support a positive experience for…
Added 1 hour ago
NC
Manager, Business Analysis
NAV CANADA
Ottawa, ON
- Full-time
…business cases and other contractual arrangements to support quality decision-making. The position involves analyzing financial data ensuring adherence to International Financial Reporting…
Added 1 hour ago
TS
Community Engagement Coordinator
The Salvation Army Canada and Bermuda Territory
Salmon Arm, BC · New Hope Community Church - Salmon Arm
- Full-time
Added 1 hour ago
O
Maintenance Coordinator
Orbia
St. Albert, AB
- $27 CAD / hour
- Full-time
Dura-Line is hiring for a Maintenance Coordinator in St. Albert.
Added 1 hour ago
TS
Community Engagement Coordinator
The Salvation Army in Canada
Salmon Arm, BC
- Full-time

Indigo

e-Commerce Coordinator

Toronto, ON, Canada

$50,000 to $55,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $50,000 to $55,000 CAD / year
Job type: Full-time
Apply by: May 1, 2027
Experience: Minimum 1 year of work experience in a related field, with a passion for retail
Posting language: English
Posted: Nov 2, 2026

Original job description

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories - big and little - connect us. Indigo is our customer's happy place - for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best
We Will Be Customer Centric
We Will Be Entrepreneurial
We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment
We Will Be Committed to True and Shared Value Creation
We Will Be Systems Thinking, Data Driven and AI enabled

Job Description

MISSION

The Coordinator, eCommerce supports the day-to-day execution of the on-site experience for assigned categories and campaigns on indigo.ca. Working from priorities set by their group’s Specialist or Manager, they build and maintain site merchandising, content, promotional, and search deliverables, ensuring they are accurate, on time, and on brand.

The Coordinator monitors performance and flags friction and opportunities to their Specialist or Manager. They work closely with their team and cross-functional partners to keep the customer experience consistent and on brand. The Coordinator reports to the Manager, eCommerce.

KEY PERFORMANCE METRICS

Execution and quality
On-time execution of site content, promotion, and merchandising deliverables against the site calendar
Accuracy and quality of site listings, content, and metadata, in English and French
Timely flagging and resolution of site content issues and customer friction points
Business results (monitored and supported through analytics and reporting)
Site Performance: Traffic, Conversion, Revenue, Units Sold
Profitability: Net Margin (and Rate), EPU % of Total Sales, eCommerce Contribution
Customer Engagement: Product Views per Visit, Page Views per Visit, Time on Site

KEY ACCOUNTABILITIES

Functional

Execute site merchandising for assigned categories and campaigns, guided by key metrics, inventory levels, category trends, promotional plans, and retail merchandising priorities.
Build and maintain promotional content on indigo.ca, including banners, landing pages, and campaign placements, ensuring accuracy and alignment with marketing and merchant plans.
Support day-to-day site operations across merchandising pods, including search tagging, hand merchandising, product collection maintenance, and promotion builds.
Deliver against the site calendar accurately and on time; flag risks to upcoming deliverables early and escalate conflicting priorities to the Specialist or Manager.
Contribute to the planning and execution of seasonal and holiday programs, including gifting campaigns, promotional verticals, and strategic initiatives.
Quality-check every launch before go-live, including links, pricing, imagery, copy, and mobile and app views.
Support A/B testing by setting up, quality-checking, and reporting on tests as directed by the Specialist.
Apply SEO metadata, SEO copy, and structured content to site experiences, following direction from the Specialist, Marketing, and Digital Product.
Support the French customer experience by ensuring content is translated, accurate, and reflective of campaign priorities.
Review AI-generated content (e.g., product copy, French translations, search results) for accuracy and brand voice before it goes live.
Monitor site content for quality and accuracy; flag and resolve issues in a timely manner, escalating those beyond scope with relevant context.
Monitor eCommerce KPIs and provide analytics and reporting support for assigned areas (internal search, campaigns, promotions, etc.), flagging variances in site performance or customer experience to the Specialist or Manager.
Identify and flag opportunities to reduce customer friction and improve the digital shopping experience.
Follow and contribute to team processes and documentation, suggesting improvements where they see them.
Use approved AI tools to speed up routine tasks, and flag AI errors on the site to the right owner.
Stay current on eCommerce trends, competitive site experiences, and emerging best practices, including AI; share relevant insights with the team.

People

Collaborate with internal partners including Merchants, Creative, Editorial, Translation, Digital Production, and Digital Product teams to execute site priorities effectively.
Communicate clearly and consistently, with timely status updates, handoffs, and briefs.
Share knowledge openly and seek out learning opportunities from more experienced team members.
Help cross-functional partners understand the downstream impact of their contributions on the site experience.
Engage openly in team feedback and contribute a solutions-oriented point of view.

Cultural

Model Indigo’s Guiding Principles and convey a positive, forward-thinking image in everything they do.
Celebrate diversity of thought and keep an open mindset.
Take an active role in fostering a culture of continual learning, taking risks without fear of making mistakes.
Embrace and champion change within the team and the organization.

SCOPE

Reports to: Manager, eCommerce
Manager once Removed (MOR): Vice President, Customer Experience & eCommerce

KEY RELATIONSHIPS

Internal:

Merchant Teams (General Merchandise)
Creative Studio
Digital Production
Editorial
Translation
Digital Product Management
Marketing

External:

Vendors/Suppliers/Publishers

Qualifications

Education & Experience

College or university education in business or a related field
Minimum 1 year of work experience in a related field, with a passion for retail

Competencies / Skills / Attributes

Knowledge and proficiency with eCommerce platforms and systems (Shopify, Salesforce Commerce Cloud, Page Designer)
Tech savvy with the ability to learn and adapt to new tools quickly
Comfortable using AI tools in day-to-day work, with the care to check their output for accuracy
Advanced knowledge and proficiency with Microsoft Office (Excel, PowerPoint, Word)
Customer focused with the ability to manage multiple priorities while delivering results
Strong organization skills with a high attention to detail
Clear written and verbal communication skills
Works proficiently under condensed timelines
Self-sufficient with a strong sense of initiative
Bilingualism in English/French would be an asset
Experience in the Kids & Baby category is preferred.
Familiarity with GA4 or other analytics platforms is preferred.

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

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More about this job

Responsibilities

Coordinate and quality-check e-commerce merchandising, promotional content, search, and campaign deliverables for Indigo.ca, ensuring they are accurate, on brand, and delivered on schedule. Monitor site performance and customer experience, support testing and reporting, and collaborate with internal teams to identify and resolve content issues and shopping friction.

Requirements

A college or university education in business or a related field and at least one year of related work experience are required, along with retail interest, strong organization, communication, and attention to detail. Candidates should be proficient with e-commerce platforms and Microsoft Office, comfortable using AI tools, and able to manage multiple priorities; French-English bilingualism, Kids & Baby experience, and analytics-platform familiarity are assets.

Skills

E-Commerce Merchandising
Site Content Management
Promotional Campaign Execution
Search Tagging
SEO
A/B Testing
Quality Assurance
E-Commerce Analytics
Microsoft Office
Shopify
Salesforce Commerce Cloud
AI Tools
French Translation Review
Cross-Functional Collaboration
Attention To Detail
Project Coordination

Visa sponsorship

Not detected in the job text

Keywords

E-Commerce
Indigo.ca
Shopify
Salesforce Commerce Cloud
Page Designer
Microsoft Office
Excel
PowerPoint
Word
AI Tools
GA4
SEO Metadata
SEO Copy
Site Merchandising
Search Tagging
Hand Merchandising
Promotional Campaigns
Landing Pages
A/B Testing
E-Commerce Analytics
Site Calendar
Product Collections
Digital Production
Digital Product Management
Retail
Customer Experience
French Translation
Metadata
Conversion
Net Margin

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