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Added 44 mins ago
SM
Sr. Software Solutions Specialist
Spin Master Ltd
Toronto, ON
- Full-time
We are seeking a highly motivated and customer-focused Senior Software Solutions Specialist to join our Global IT Services team, reporting to the Manager, Digital Workplace Engineering.…
Added 59 mins ago
B
Key Account Specialist, Ophthalmology - Southwestern Ontario
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Mississauga, ON
- Full-time
Bayer is seeking a knowledgeable and passionate Key Account Specialist to join our Ophthalmology team in the Southwestern Ontario Territory. This role requires a strong understanding of…
Added 1 hour ago
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Financial Advisor
RBC
Moose Jaw, SK
- Full-time
…achieve their goals. Whether you’re teaching a client how to use digital banking, onboarding a new client in an office, or referring a complex opportunity to a specialist, your expertise…
Added 2 hours ago
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Event Management & Community Engagement Specialist
Parrish & Heimbecker, Limited
Cambridge, ON
- Full-time
…Milling, P&H Foods, and New-Life Mills, delivering trusted solutions from crop inputs and grain handling to flour milling, livestock nutrition, and egg production. By connecting Canadian…
Added 2 hours ago
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IT Infrastructure Architect, Manufacturing (OT)
Hays
Montreal, QC
- $130,000 to $150,000 CAD / year
- Full-time
…that will collaborate with other IT functions (i.e., Security, Digital, Core Infrastructure, PMO and Regional Service Delivery Managers.) as well as engage with global business stakeholders…
Added 2 hours ago
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Associate Director, Internal Audit AML/ATF/SE
EQ Bank | Canada's Challenger Bank
Toronto, ON
- Full-time
…services from banking and lending, to trust and credit union…
Added 2 hours ago
IB
e-Commerce Coordinator
Indigo Books & Music
Toronto, ON
- $50,000 to $55,000 CAD / year
- Full-time
Apply SEO metadata, SEO copy, and structured content to site experiences, following direction from the Specialist, Marketing, and Digital Product.
Added 2 hours ago
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Director of Marketing, Defence
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Ottawa, ON
- Full-time
Support the launch and commercialization of new capabilities, technologies, digital solutions, and strategic partnerships.
Added 3 hours ago
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Growth Marketing Specialist
Apertera
Toronto, ON
- Full-time
Apertera is leading the evolution of language solutions for high-stakes content. We partner with enterprises as an extension of their teams, combining professional expertise with Adaptive…
Added 3 hours ago
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Marketing Specialist
Nemko
ON · Ontario, Canada
- Full-time
Nemko safeguards products and systems, by supplying efficient third-party compliance and market access solutions. We are passionate about providing a world-class customer experience, we…
Added 3 hours ago
I
e-Commerce Coordinator
Indigo
Toronto, ON
- $50,000 to $55,000 CAD / year
- Full-time
Apply SEO metadata, SEO copy, and structured content to site experiences, following direction from the Specialist, Marketing, and Digital Product.
Added 3 hours ago
R
Mortgage Specialist Assistant
RBC
Toronto, ON
- Full-time
As a Mortgage Specialist assistant you will support a top producing Mortgage Specialist in meeting sales objectives and related activities by providing value added administrative service…
Added 3 hours ago
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Banking Advisor
RBC
Alexis Whitecourt 232, AB
- Full-time
…goals. Whether you’re demonstrating to a client how to use digital banking, on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to…
Added 3 hours ago
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Client Engagement Associate [Hourly]
CIBC
Olds, AB
- Part-time
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Added 4 hours ago
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Data Analytics & Automation Specialist, Asset Management Digital Solutions (AMDS)
KPMG
ON · Toronto, Ontario
- Full-time
KPMG Asset Management Digital Solutions (KPMG AMDS) sparks innovation and fuels change to unlock value and prepare for the future. KPMG AMDS helps organizations discover opportunities…
Added 4 hours ago
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Event Management & Community Engagement Specialist
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- Full-time
…Milling, P&H Foods, and New-Life Mills, delivering trusted solutions from crop inputs and grain handling to flour milling, livestock nutrition, and egg production. By connecting Canadian…
Added 4 hours ago
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Banking Advisor
National Bank of Canada
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Give advice and offer appropriate solutions for Personal and Small Business clients to meet their transaction, investment, personal financing, made-to-measure insurance and estate planning…
Added 4 hours ago
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CRM and Email Integrator
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Montreal, QC
- Full-time
…Performance team at National Bank means acting as a campaign specialist to strengthen our team dedicated to the integration of targeted communications, particularly emails via the…
Added 4 hours ago
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Senior Field Representative, Technology Service
Ricoh
Canada
- Full-time
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Added 4 hours ago
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Client Engagememt Associate
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Added 4 hours ago
Procurement Specialist – Health & Personal Care
Quadra
Burlington, ON · Vaudreuil-Dorion, QC
Position: Procurement Specialist – Health & Personal Care
Added 4 hours ago
Procurement Specialist – Health & Personal Care
Quadra
Burlington, ON · Vaudreuil-Dorion, QC
Position: Procurement Specialist – Health & Personal Care
Added 5 hours ago
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AI GTM and Automation Specialist
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Waterloo, ON
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Added 5 hours ago
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Communications Specialist - Reach and Engagement
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Algoma Unorganized North Part, ON
- Full-time
…tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but…
Added 5 hours ago
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Senior MES Quality Validation Specialist
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Indigo

e-Commerce Coordinator

Toronto, ON, Canada

$50,000 to $55,000 CAD / year · Full-time

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Job details

Pay: $50,000 to $55,000 CAD / year
Job type: Full-time
Apply by: May 1, 2027
Experience: Minimum 1 year of work experience in a related field, with a passion for retail
Posting language: English
Posted: Nov 2, 2026

Original job description

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories - big and little - connect us. Indigo is our customer's happy place - for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best
We Will Be Customer Centric
We Will Be Entrepreneurial
We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment
We Will Be Committed to True and Shared Value Creation
We Will Be Systems Thinking, Data Driven and AI enabled

Job Description

MISSION

The Coordinator, eCommerce supports the day-to-day execution of the on-site experience for assigned categories and campaigns on indigo.ca. Working from priorities set by their group’s Specialist or Manager, they build and maintain site merchandising, content, promotional, and search deliverables, ensuring they are accurate, on time, and on brand.

The Coordinator monitors performance and flags friction and opportunities to their Specialist or Manager. They work closely with their team and cross-functional partners to keep the customer experience consistent and on brand. The Coordinator reports to the Manager, eCommerce.

KEY PERFORMANCE METRICS

Execution and quality
On-time execution of site content, promotion, and merchandising deliverables against the site calendar
Accuracy and quality of site listings, content, and metadata, in English and French
Timely flagging and resolution of site content issues and customer friction points
Business results (monitored and supported through analytics and reporting)
Site Performance: Traffic, Conversion, Revenue, Units Sold
Profitability: Net Margin (and Rate), EPU % of Total Sales, eCommerce Contribution
Customer Engagement: Product Views per Visit, Page Views per Visit, Time on Site

KEY ACCOUNTABILITIES

Functional

Execute site merchandising for assigned categories and campaigns, guided by key metrics, inventory levels, category trends, promotional plans, and retail merchandising priorities.
Build and maintain promotional content on indigo.ca, including banners, landing pages, and campaign placements, ensuring accuracy and alignment with marketing and merchant plans.
Support day-to-day site operations across merchandising pods, including search tagging, hand merchandising, product collection maintenance, and promotion builds.
Deliver against the site calendar accurately and on time; flag risks to upcoming deliverables early and escalate conflicting priorities to the Specialist or Manager.
Contribute to the planning and execution of seasonal and holiday programs, including gifting campaigns, promotional verticals, and strategic initiatives.
Quality-check every launch before go-live, including links, pricing, imagery, copy, and mobile and app views.
Support A/B testing by setting up, quality-checking, and reporting on tests as directed by the Specialist.
Apply SEO metadata, SEO copy, and structured content to site experiences, following direction from the Specialist, Marketing, and Digital Product.
Support the French customer experience by ensuring content is translated, accurate, and reflective of campaign priorities.
Review AI-generated content (e.g., product copy, French translations, search results) for accuracy and brand voice before it goes live.
Monitor site content for quality and accuracy; flag and resolve issues in a timely manner, escalating those beyond scope with relevant context.
Monitor eCommerce KPIs and provide analytics and reporting support for assigned areas (internal search, campaigns, promotions, etc.), flagging variances in site performance or customer experience to the Specialist or Manager.
Identify and flag opportunities to reduce customer friction and improve the digital shopping experience.
Follow and contribute to team processes and documentation, suggesting improvements where they see them.
Use approved AI tools to speed up routine tasks, and flag AI errors on the site to the right owner.
Stay current on eCommerce trends, competitive site experiences, and emerging best practices, including AI; share relevant insights with the team.

People

Collaborate with internal partners including Merchants, Creative, Editorial, Translation, Digital Production, and Digital Product teams to execute site priorities effectively.
Communicate clearly and consistently, with timely status updates, handoffs, and briefs.
Share knowledge openly and seek out learning opportunities from more experienced team members.
Help cross-functional partners understand the downstream impact of their contributions on the site experience.
Engage openly in team feedback and contribute a solutions-oriented point of view.

Cultural

Model Indigo’s Guiding Principles and convey a positive, forward-thinking image in everything they do.
Celebrate diversity of thought and keep an open mindset.
Take an active role in fostering a culture of continual learning, taking risks without fear of making mistakes.
Embrace and champion change within the team and the organization.

SCOPE

Reports to: Manager, eCommerce
Manager once Removed (MOR): Vice President, Customer Experience & eCommerce

KEY RELATIONSHIPS

Internal:

Merchant Teams (General Merchandise)
Creative Studio
Digital Production
Editorial
Translation
Digital Product Management
Marketing

External:

Vendors/Suppliers/Publishers

Qualifications

Education & Experience

College or university education in business or a related field
Minimum 1 year of work experience in a related field, with a passion for retail

Competencies / Skills / Attributes

Knowledge and proficiency with eCommerce platforms and systems (Shopify, Salesforce Commerce Cloud, Page Designer)
Tech savvy with the ability to learn and adapt to new tools quickly
Comfortable using AI tools in day-to-day work, with the care to check their output for accuracy
Advanced knowledge and proficiency with Microsoft Office (Excel, PowerPoint, Word)
Customer focused with the ability to manage multiple priorities while delivering results
Strong organization skills with a high attention to detail
Clear written and verbal communication skills
Works proficiently under condensed timelines
Self-sufficient with a strong sense of initiative
Bilingualism in English/French would be an asset
Experience in the Kids & Baby category is preferred.
Familiarity with GA4 or other analytics platforms is preferred.

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

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More about this job

Responsibilities

Coordinate and quality-check e-commerce merchandising, promotional content, search, and campaign deliverables for Indigo.ca, ensuring they are accurate, on brand, and delivered on schedule. Monitor site performance and customer experience, support testing and reporting, and collaborate with internal teams to identify and resolve content issues and shopping friction.

Requirements

A college or university education in business or a related field and at least one year of related work experience are required, along with retail interest, strong organization, communication, and attention to detail. Candidates should be proficient with e-commerce platforms and Microsoft Office, comfortable using AI tools, and able to manage multiple priorities; French-English bilingualism, Kids & Baby experience, and analytics-platform familiarity are assets.

Skills

E-Commerce Merchandising
Site Content Management
Promotional Campaign Execution
Search Tagging
SEO
A/B Testing
Quality Assurance
E-Commerce Analytics
Microsoft Office
Shopify
Salesforce Commerce Cloud
AI Tools
French Translation Review
Cross-Functional Collaboration
Attention To Detail
Project Coordination

Visa sponsorship

Not detected in the job text

Keywords

E-Commerce
Indigo.ca
Shopify
Salesforce Commerce Cloud
Page Designer
Microsoft Office
Excel
PowerPoint
Word
AI Tools
GA4
SEO Metadata
SEO Copy
Site Merchandising
Search Tagging
Hand Merchandising
Promotional Campaigns
Landing Pages
A/B Testing
E-Commerce Analytics
Site Calendar
Product Collections
Digital Production
Digital Product Management
Retail
Customer Experience
French Translation
Metadata
Conversion
Net Margin

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