Find work in Canada.

340,256 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 11 mins ago
P&
Gestionnaire de programme senior, Stratégie commerciale des nouveaux produits | Senior Program Manager, New Product Commercial Strategy
Pratt & Whitney
Longueuil, QC
- Full-time
Pratt & Whitney Canada (P&WC) est un leader mondial de l’innovation aérospatiale, dont le siège social est situé à Longueuil, au Québec, depuis 1928. Nous concevons et fabriquons des…
Added 11 mins ago
HN
Maintenance Supervisor (Afternoon Shift)
Hartmann North America
Brantford, ON
- $90,000 to $130,000 CAD / year
- Full-time
Hartmann Canada Inc, in Brantford, Ontario is a division of Hartmann North America. We are the world leader of moulded fibre egg cartons. The demand for moulded fibre and environmentally…
Added 11 mins ago
OH
Director, Transplant Services
Ontario Health | Santé Ontario
ON · Ontario, Canada
- Full-time
…across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health…
Added 11 mins ago
OH
Manager, Transplant Services
Ontario Health | Santé Ontario
ON · Ontario, Canada
- Full-time
…across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health…
Added 11 mins ago
B
Intern, Quality Analyst (Winter 2027)
Bombardier
Dorval, QC
- Volunteer
Bombardier is a global leader in aviation, creating innovative and game-changing planes. Our products and services provide world-class experiences that set new standards in passenger…
Added 11 mins ago
IH
Lead | Central Functions & Initiatives
Interior Health Authority
Kelowna, BC
- Full-time
Interior Health is seeking a permanent full-time Lead, Central Functions & Initiatives to join a newly established regional team supporting Clinical Operations.
Added 11 mins ago
MC
IT Systems Administrator & Infrastructure Support Specialist
M1 Composites Technology Inc.
Laval, QC
- Full-time
M1 Composites is a recognized leader in the aerospace industry. We specialize in the engineering, manufacturing, and repair of composite and metallic structures. Our customers include major…
Added 11 mins ago
TH
SPÉCIALISTE, PROTECTION DES RESSOURCES
The Home Depot Canada
Richmond Hill, ON
- Full-time
Maintain clear, timely communication with your direct leader to ensure alignment on all investigative actions and outcomes.
Added 11 mins ago
B
Intern, in Strategy and Governance, Bombardier Business Aircraft (Services & Support) (Winter 2027)
Bombardier
Dorval, QC
- Volunteer
Bombardier is a global leader in aviation, creating innovative and game-changing planes. Our products and services provide world-class experiences that set new standards in passenger…
Added 11 mins ago
OH
Lead, Performance Management
Ontario Health | Santé Ontario
Toronto, ON
- Full-time
…across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health…
Added 11 mins ago
TH
Loss Prevention Specialist Full Time (RICHMOND HILL)
The Home Depot Canada
Richmond Hill, ON
- Full-time
Maintain clear, timely communication with your direct leader to ensure alignment on all investigative actions and outcomes.
Added 11 mins ago
L
5794 - Store Manager
Lids
Timmins, ON
- $20.5 USD / hour
- Full-time
…Lululemon Athletica, and Mitchell & Ness. We’re also the industry leader in on-demand customization, offering in-store embroidery that turns everyday gear into one-of-a-kind…
Added 11 mins ago
B
Intern, Logistics Process Improvements (Winter 2027)
Bombardier
Mississauga, ON
- $17.95 to $31 CAD / hour
- Volunteer
Bombardier is a global leader in aviation, creating innovative and game-changing planes. Our products and services provide world-class experiences that set new standards in passenger…
Added 11 mins ago
KL
Manager, Facility Operations & Maintenance Services
Kawartha Lakes
Kawartha Lakes, ON · Lindsay, ON
- Full-time
The City of Kawartha Lakes is looking for an experienced and collaborative leader to join our Community Services team as Manager, Facility Operations & Maintenance Services.
Added 11 mins ago
G
Retail Supervisor, Full Time - Westshore T/C
Gap
Langford, BC
- Full-time
Support sales leader during (non-peak) hours, with the customer as the primary focus
Added 11 mins ago
Director of Care
Optima Living
Calgary, AB
…and organizational policies. This role manages daily clinical operations, supports care planning and documentation, oversees staffing and budget functions, and provides leadership to ensure…
Added 11 mins ago
GC
Director, Commercial Division
Glass Canada
London, ON
- Full-time
…the best people. The Director, Commercial Division is a key leader responsible for the performance, profitability, and strategic direction of our Commercial…
Added 11 mins ago
SA
Human Resource Business Partner
Samsic Assistance Canada Inc
Dorval, QC
- Up to $75,000 CAD / year
- Full-time
…with managers, supervisors, and employees across our Canadian…
Added 11 mins ago
SA
GSE Fleet Country Manager
Samsic Assistance Canada Inc
Dorval, QC
- Full-time
Samsic Assistance is part of the global Samsic Group, a leader in aviation services, facility management, and customer experience across more than 30 countries. Samsic Assistance Canada…
Added 25 mins ago
PB
Key Leader
Poppy Barley Inc.
Calgary, AB
- Full-time
The Key Leader leads a team of brand concierges to execute an incredible Poppy Barley customer experience to create the conditions for success in all aspects of the store’s business,…
Added 25 mins ago
CC
District Sales Manager
Crossroads C&I
Calgary, AB
- Full-time
Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Is being part of a company that is recognized as a…
Added 26 mins ago
LH
Program Manager, WSIB Programs, Ontario
Lifemark Health Group
Toronto, ON
- $100,000 to $120,000 CAD / year
- Full-time
Lifemark Health Group (LHG) is a market leader in customized healthcare solutions. With over 20 years of service excellence, LHG is one of the largest, most trusted, and most comprehensive…
Added 26 mins ago
Clinic Director
Lifemark Health Group
Calgary, AB
We’re looking for a Physiotherapist / Clinic Director to lead clinic operations while maintaining an active caseload. This is an opportunity to combine clinical practice, people leadership…
Added 26 mins ago
T
Personal Banking Associate Trainee
TD
St. Catharines, ON
- Full-time
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
Added 26 mins ago
Clinic Director
Lifemark Health Group
Calgary, AB
We’re looking for a Physiotherapist / Clinic Director to lead clinic operations while maintaining an active caseload. This is an opportunity to combine clinical practice, people leadership…

Indigo

General Manager

AB, Canada
Edmonton, AB, Canada

$58,000 to $78,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $58,000 to $78,000 CAD / year
Job type: Full-time
Apply by: Apr 5, 2027
Experience: 6+ years of progressive leadership experience in a specialty retail and/or multi-unit environment, including experience leading leaders and managing high-performing teams
Posting language: English
Posted: Oct 7, 2026

Original job description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories - big and little - connect us. Indigo is our customer's happy place - for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best - A's Hire A's
We Will Be Customer Centric
We Will Be Entrepreneurial
We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment
We Will Be Committed to True and Shared Value Creation
We Will Be Systems Thinking, Data Driven and AI enabled

Job Description

The General Manager translates Indigo’s strategic priorities into entrepreneurial, locally relevant execution that strengthens community connection and brand affinity while delivering a customer-centric experience that drives sales, engagement, loyalty, and profitability.

Using strong systems thinking, this role ensures store processes and routines are both efficient and effective across customer experience, visual merchandising, product flow, scheduling, loss prevention, and talent development.

The General Manager is a key driver of retail results, fostering a high-performance, customer-focused environment where employees build their capabilities, contribute to team success, and bring the Indigo brand to life through meaningful business outcomes.

KEY PERFORMANCE METRICS

Net Promoter Score (NPS)
Net sales and profitability
Loyalty (plum and email acquisition)
Key Process Scorecard results
Store engagement score

KEY RESPONSIBILITIES – what the work is

Leads the translation of Indigo’s strategic priorities into focused, store-level execution, leveraging the My Performance Scorecard process to align objectives, drive disciplined action, and deliver measurable results.
Anticipates and mitigates risks to execution, identifying systemic barriers and influencing cross-functional partners to enable consistent delivery of the intended customer and operational experience.
Ensures the Indigo Experience and R.E.A.D. customer service model are consistently brought to life through strong Sales Generation Leadership (SGL) practices, including active, in-the-moment coaching to reinforce behaviours, elevate execution, and drive customer engagement and results.
Champions meaningful connection to the local community through book localization, curated events and experiences, and an authentic social media presence that builds engagement, relevance, and brand affinity.
Ensures consistent delivery of Indigo’s brand standards through disciplined visual merchandising execution, leveraging the VMA process to reinforce presentation, drive consistency, and enhance the customer experience.
Drives effective and efficient store operations through regular review of Key Process Scorecard performance, using insights to coach the team, reinforce accountability, and continuously improve execution and results.
Owns the scheduling process, ensuring effective deployment of labour to deliver a consistent customer experience while optimizing productivity and operational efficiency.
Delivers profitability through disciplined resource management and leadership of targeted shortage and shrink action plans, mitigating inventory risk while protecting sales and operational performance.
Applies strong business acumen to identify opportunities, assess performance, and take action to improve store results.
Ensures clarity of roles, responsibilities, and accountability across the store team, reinforcing expectations aligned to the store structure and RASI model.
Recruits, develops, and retains a high-performing store leadership and CER team through structured onboarding, coaching, and ongoing development.
Leads talent review, calibration, and succession planning within the store, identifying high-potential employees and creating targeted development opportunities.
Identifies and addresses performance, conduct, and engagement risks, taking appropriate action to maintain a strong, values-aligned team.
Drives employee engagement through strong employee relations, meaningful action planning, and the creation of a collaborative, inclusive team environment.
Ensures the health and safety of employees and customers, maintaining full compliance with all provincial policies, procedures, and standards.
Models and embeds Indigo’s guiding principles and values, fostering a positive, accountable, and high-performance team culture.

Reports to: Regional Director/District Manager

Manager once Removed (MOR): Senior Vice President, Retail

KEY RELATIONSHIPS

Internal:

Store employees
Store leadership team
Regional Human Resources Manager
Regional Loss Prevention Manager
Regional Visual Merchandising Manager
Retail Operations team
Facilities/IT support

External:

Customers
Consignment authors/agents and event vendors
Landlord/facilities contacts and service providers, as required

Qualifications

6+ years of progressive leadership experience in a specialty retail and/or multi-unit environment, including experience leading leaders and managing high-performing teams
College degree preferred or equivalent combination of education and relevant experience
Demonstrated ability to lead a customer-first culture, delivering exceptional employee and customer experiences that drive engagement, loyalty, and business performance
Adaptable and resilient leader who can lead calmly through change, model a growth mindset, and foster a collaborative, inclusive, and accountable team culture
Strong business acumen with ability to translate enterprise priorities and sales results into focused store-level plans, routines, and measurable actions that drive customer, employee, and business outcomes
Data-driven and technology-enabled, with the ability to interpret reports, simplify insights into clear priorities, embed available tools into store routines, and use data to influence action and improve outcomes
Strong systems-thinking capability, with the ability to connect customer experience, product flow, visual merchandising, scheduling, loss prevention, and talent routines to deliver consistent store performance
Effective communication and problem-solving skills, with the ability to navigate complex situations, including escalated customer and employee matters
Demonstrated operational discipline, with the ability to execute consistently, manage competing priorities, and deliver results in a fast-paced environment
Sound judgment and employee relations maturity, with the ability to address performance, conduct, and engagement issues in a fair, respectful, values-aligned, and solutions-oriented manner
Full alignment with Indigo’s values as reflected in the Guiding Principles
A passion for Indigo’s mission and delivering a meaningful customer and team experience
Ability to work a flexible schedule, including evenings, weekends, and holidays
Ability to be mobile on the sales floor for extended periods and safely lift medium to large items (up to 40 lbs) using appropriate equipment and techniques
Bilingualism (French/English) required for roles based in Quebec

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

Apply About employer

More about this job

Responsibilities

Leads store-level execution of Indigo’s strategic priorities, delivering customer experience, sales, profitability, operational consistency, and community engagement. Recruits and develops store teams, manages scheduling and loss prevention, maintains brand and safety standards, and uses performance data to improve results.

Requirements

Requires at least six years of progressive leadership experience in specialty retail or a multi-unit environment, including leading leaders and high-performing teams; a college degree is preferred or equivalent education and experience. Candidates should demonstrate customer-first leadership, business and data acumen, operational discipline, strong communication and problem-solving, sound employee-relations judgment, and alignment with Indigo’s values; Quebec roles require French-English bilingualism.

Skills

Retail Leadership
Team Development
Customer Experience
Sales Generation
Business Acumen
Data Analysis
Operational Management
Visual Merchandising
Scheduling
Loss Prevention
Inventory Management
Employee Relations
Community Engagement
Problem-Solving
Communication
Change Management

Visa sponsorship

Not detected in the job text

Keywords

Retail Management
Store Operations
Customer Experience
Net Promoter Score
Net Sales
Profitability
Loyalty Programs
Plum
Email Acquisition
Key Process Scorecard
My Performance Scorecard
Sales Generation Leadership
R.E.A.D. Customer Service Model
Visual Merchandising
VMA Process
Scheduling
Labour Management
Loss Prevention
Shrink Management
Inventory Risk
Talent Development
Succession Planning
Employee Engagement
Employee Relations
Health And Safety
Data-Driven Decision-Making
Systems Thinking
Social Media
Community Events
RASI Model

Report this job