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Added 41 mins ago
DQ
Restaurant general manager
Dairy Queen Grill & Chill
Waterloo, ON · Red Deer County, AB
- From $66 CAD / hour
- Full-time
- On-site
Allocate material, human and financial resources to implement organizational policies and programs
Added 1 hour ago
L
Assistant Manager, Guest Experience | Place Ste-Foy
lululemon
Quebec, QC
- Full-time
Added 1 hour ago
DG
HR Manager
Dilawri Group of Companies
Mississauga, ON
- Full-time
We are seeking an experienced Human Resources Manager to support our growing team in the automotive industry in Ontario. This role will lead key HR functions including team leadership,…
Added 1 hour ago
A
Outside Field Sales Representative (Small Business Solutions)- (Bilingual: English & Cantonese/Mandarin)
ADP
Mississauga, ON
- Full-time
…backed by experienced sales leadership, award‑winning training programs, clear career paths, and industry‑leading compensation and benefits - including luxury incentive trips and…
Added 1 hour ago
KK
Restaurant general manager
Kosoo Korean Chicken & BBQ
Vancouver, BC
- From $46.5 CAD / hour
- Full-time
- On-site
Allocate material, human and financial resources to implement organizational policies and programs
Added 1 hour ago
SB
Restaurant general manager
Smokin Barrel Cocina Latina Ltd
Edmonton, AB
- From $42 CAD / hour
- Full-time
- On-site
Allocate material, human and financial resources to implement organizational policies and programs
Added 3 hours ago
KG
Commercial Property Accountant
Kipling Group
Toronto, ON
- Full-time
…encompass building operations, accounting, administration, human resources, risk management, leasing, marketing, project management, and specialized tenant…
Added 3 hours ago
GC
Lead Apprenticeship, Training
Glencore Canada
Sparwood, BC
- $123,000 to $144,000 CAD / year
- Full-time
Elk Valley Resources (EVR) operates four steelmaking coal mines that employ over 5,000 people in the Elk Valley of British Columbia. We are committed to responsible resource development,…
Added 3 hours ago
S
Project Manager I - BC Mental Health and Substance Use Services
Sanya’k̓ula
BC · British Columbia, Canada
- Full-time
The Project Manager supports budget monitoring, resource planning, and procurement activities, ensuring effective use of project resources. The role also coordinates readiness assessments,…
Added 3 hours ago
DC
Workforce Development & Funding Partnerships Manager
Discovery Community College
Surrey, BC
- Full-time
…results-driven Workforce Development & Funding Partnerships Manager to lead the development, acquisition, and delivery of funded training programs and workforce development…
Added 3 hours ago
AC
Consultant En Audit TI Et Contrôles SOX
Aston Carter
Montreal, QC
- $35 to $75 CAD / hour
- Contract
We are open to candidates with 1 to 10+ years of experience, from junior level through manager level.
Added 3 hours ago
DC
Workforce Development & Funding Partnerships Manager
Discovery Community College
Surrey, BC
- Full-time
…results-driven Workforce Development & Funding Partnerships Manager to lead the development, acquisition, and delivery of funded training programs and workforce development…
Added 3 hours ago
C
Amusement Electronics Technician
Cineplex
Whitby, ON
- Part-time
…Electronics Technician – Playdium Whitby, reporting to the Service Manager. This position will be based at our Playdium Whitby location at 75 Consumer Drive, Whitby,…
Added 4 hours ago
IB
Restaurant general manager
Inchin's Bamboo Garden
Surrey, BC
- From $47 CAD / hour
- Full-time
- On-site
Allocate material, human and financial resources to implement organizational policies and programs
Added 4 hours ago
L
Assistant Manager, Guest Experience | Contract August 2026 - June 2027 | Royalty Crossing Pop Up, PEI
lululemon
Charlottetown, PE
- Full-time
The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests (i.e., customers) receive a quality experience in our…
Added 4 hours ago
RM
Manager, Human Resources
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Ross Memorial Hospital is seeking an experienced and highly motivated HR Manager to join our Human Resources team. This is an exciting opportunity for a practical, hands-on HR professional…
Added 5 hours ago
HI
Operations general manager
H.T. INDUSTRIES INC.
Surrey, BC
- From $48 CAD / hour
- Full-time
- On-site
Allocate material, human and financial resources to implement organizational policies and programs
Added 6 hours ago
PS
Restaurant assistant general manager
Polos Social Lounge
Sherwood Park, AB
- From $41.6 CAD / hour
- Full-time
- On-site
Allocate material, human and financial resources to implement organizational policies and programs
Added 6 hours ago
CB
Restaurant assistant general manager
Cora Breakfast and Lunch Kelowna
Kelowna, BC
- From $42.5 CAD / hour
- Full-time
- On-site
Allocate material, human and financial resources to implement organizational policies and programs
Added 7 hours ago
ME
Construction & Project Manager
M2 Engineering
AB · Edmonton, AB
- Full-time
As a Construction Project Manager, you will liaise directly between our engineering team, contractors, and our clients. This includes coordinating contractor enquiries, request for…
Added 7 hours ago
JH
Manager, Workforce Development
John Howard Society of Victoria
Victoria, BC
- Full-time
We is seeking a passionate, results-driven, and innovative Manager, Workforce Development to provide operational leadership and performance oversight for JHS employment and workforce…
Added 7 hours ago
VV
Class A CDL Driver
Veritable Vegetable
SK
- Full-time
Our Director of Human Resources is a Senior Management Team Member of a values-driven social enterprise and works closely with all department managers to educate, coach and train in issues…
Added 7 hours ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Maple Ridge, BC
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 7 hours ago
SD
Assistant Front Store Manager, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 7 hours ago
SD
Assistant Front Store Manager, Hourly Part Time Day
Shoppers Drug Mart
Toronto, ON
- Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…

Closed listing

Indigo

General Manager

AB, Canada
Edmonton, AB, Canada

$58,000 to $78,000 CAD / year · Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $58,000 to $78,000 CAD / year
Job type: Full-time
Closing date: Apr 5, 2027
Experience: 6+ years of progressive leadership experience in a specialty retail and/or multi-unit environment, including experience leading leaders and managing high-performing teams
Posting language: English
Posted: Oct 7, 2026

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Original job description

Archived listing. The details below describe a past opening.

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories - big and little - connect us. Indigo is our customer's happy place - for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best - A's Hire A's
We Will Be Customer Centric
We Will Be Entrepreneurial
We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment
We Will Be Committed to True and Shared Value Creation
We Will Be Systems Thinking, Data Driven and AI enabled

Job Description

The General Manager translates Indigo’s strategic priorities into entrepreneurial, locally relevant execution that strengthens community connection and brand affinity while delivering a customer-centric experience that drives sales, engagement, loyalty, and profitability.

Using strong systems thinking, this role ensures store processes and routines are both efficient and effective across customer experience, visual merchandising, product flow, scheduling, loss prevention, and talent development.

The General Manager is a key driver of retail results, fostering a high-performance, customer-focused environment where employees build their capabilities, contribute to team success, and bring the Indigo brand to life through meaningful business outcomes.

KEY PERFORMANCE METRICS

Net Promoter Score (NPS)
Net sales and profitability
Loyalty (plum and email acquisition)
Key Process Scorecard results
Store engagement score

KEY RESPONSIBILITIES – what the work is

Leads the translation of Indigo’s strategic priorities into focused, store-level execution, leveraging the My Performance Scorecard process to align objectives, drive disciplined action, and deliver measurable results.
Anticipates and mitigates risks to execution, identifying systemic barriers and influencing cross-functional partners to enable consistent delivery of the intended customer and operational experience.
Ensures the Indigo Experience and R.E.A.D. customer service model are consistently brought to life through strong Sales Generation Leadership (SGL) practices, including active, in-the-moment coaching to reinforce behaviours, elevate execution, and drive customer engagement and results.
Champions meaningful connection to the local community through book localization, curated events and experiences, and an authentic social media presence that builds engagement, relevance, and brand affinity.
Ensures consistent delivery of Indigo’s brand standards through disciplined visual merchandising execution, leveraging the VMA process to reinforce presentation, drive consistency, and enhance the customer experience.
Drives effective and efficient store operations through regular review of Key Process Scorecard performance, using insights to coach the team, reinforce accountability, and continuously improve execution and results.
Owns the scheduling process, ensuring effective deployment of labour to deliver a consistent customer experience while optimizing productivity and operational efficiency.
Delivers profitability through disciplined resource management and leadership of targeted shortage and shrink action plans, mitigating inventory risk while protecting sales and operational performance.
Applies strong business acumen to identify opportunities, assess performance, and take action to improve store results.
Ensures clarity of roles, responsibilities, and accountability across the store team, reinforcing expectations aligned to the store structure and RASI model.
Recruits, develops, and retains a high-performing store leadership and CER team through structured onboarding, coaching, and ongoing development.
Leads talent review, calibration, and succession planning within the store, identifying high-potential employees and creating targeted development opportunities.
Identifies and addresses performance, conduct, and engagement risks, taking appropriate action to maintain a strong, values-aligned team.
Drives employee engagement through strong employee relations, meaningful action planning, and the creation of a collaborative, inclusive team environment.
Ensures the health and safety of employees and customers, maintaining full compliance with all provincial policies, procedures, and standards.
Models and embeds Indigo’s guiding principles and values, fostering a positive, accountable, and high-performance team culture.

Reports to: Regional Director/District Manager

Manager once Removed (MOR): Senior Vice President, Retail

KEY RELATIONSHIPS

Internal:

Store employees
Store leadership team
Regional Human Resources Manager
Regional Loss Prevention Manager
Regional Visual Merchandising Manager
Retail Operations team
Facilities/IT support

External:

Customers
Consignment authors/agents and event vendors
Landlord/facilities contacts and service providers, as required

Qualifications

6+ years of progressive leadership experience in a specialty retail and/or multi-unit environment, including experience leading leaders and managing high-performing teams
College degree preferred or equivalent combination of education and relevant experience
Demonstrated ability to lead a customer-first culture, delivering exceptional employee and customer experiences that drive engagement, loyalty, and business performance
Adaptable and resilient leader who can lead calmly through change, model a growth mindset, and foster a collaborative, inclusive, and accountable team culture
Strong business acumen with ability to translate enterprise priorities and sales results into focused store-level plans, routines, and measurable actions that drive customer, employee, and business outcomes
Data-driven and technology-enabled, with the ability to interpret reports, simplify insights into clear priorities, embed available tools into store routines, and use data to influence action and improve outcomes
Strong systems-thinking capability, with the ability to connect customer experience, product flow, visual merchandising, scheduling, loss prevention, and talent routines to deliver consistent store performance
Effective communication and problem-solving skills, with the ability to navigate complex situations, including escalated customer and employee matters
Demonstrated operational discipline, with the ability to execute consistently, manage competing priorities, and deliver results in a fast-paced environment
Sound judgment and employee relations maturity, with the ability to address performance, conduct, and engagement issues in a fair, respectful, values-aligned, and solutions-oriented manner
Full alignment with Indigo’s values as reflected in the Guiding Principles
A passion for Indigo’s mission and delivering a meaningful customer and team experience
Ability to work a flexible schedule, including evenings, weekends, and holidays
Ability to be mobile on the sales floor for extended periods and safely lift medium to large items (up to 40 lbs) using appropriate equipment and techniques
Bilingualism (French/English) required for roles based in Quebec

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

About employer

More about this job

Responsibilities

Leads store-level execution of Indigo’s strategic priorities, delivering customer experience, sales, profitability, operational consistency, and community engagement. Recruits and develops store teams, manages scheduling and loss prevention, maintains brand and safety standards, and uses performance data to improve results.

Requirements

Requires at least six years of progressive leadership experience in specialty retail or a multi-unit environment, including leading leaders and high-performing teams; a college degree is preferred or equivalent education and experience. Candidates should demonstrate customer-first leadership, business and data acumen, operational discipline, strong communication and problem-solving, sound employee-relations judgment, and alignment with Indigo’s values; Quebec roles require French-English bilingualism.

Skills

Retail Leadership
Team Development
Customer Experience
Sales Generation
Business Acumen
Data Analysis
Operational Management
Visual Merchandising
Scheduling
Loss Prevention
Inventory Management
Employee Relations
Community Engagement
Problem-Solving
Communication
Change Management

Visa sponsorship

Not detected in the job text

Keywords

Retail Management
Store Operations
Customer Experience
Net Promoter Score
Net Sales
Profitability
Loyalty Programs
Plum
Email Acquisition
Key Process Scorecard
My Performance Scorecard
Sales Generation Leadership
R.E.A.D. Customer Service Model
Visual Merchandising
VMA Process
Scheduling
Labour Management
Loss Prevention
Shrink Management
Inventory Risk
Talent Development
Succession Planning
Employee Engagement
Employee Relations
Health And Safety
Data-Driven Decision-Making
Systems Thinking
Social Media
Community Events
RASI Model

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