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Added 4 mins ago
JR
Restaurant assistant manager
JINYA Ramen Bar Macleod
Calgary, AB
- $55,000 to $70,000 CAD / year
- Full-time
- On-site
Negotiate with clients for catering or use of facilities
Added 7 mins ago
VC
Medical Office Assistant (MOA) - Urgent & Primary Care Centre (UPCC)
Vancouver Coastal Health
Vancouver, BC
- $27.84 to $29.72 CAD / hour
- Part-time
Within a team based model of care and reporting to the Program Manager, the Medical Office Assistant performs registration and clerical support functions for the Primary Care Clinic which…
Added 7 mins ago
FB
Central - Assistant Warehouse Manager
Farm Boy Inc.
Mississauga, ON
- $65,000 to $71,500 CAD / year
- Full-time
…efficiently. Working closely with the Warehouse Operations Manager, this role assists in leading the warehouse team, optimizing operational processes, and maintain high standards of safety,…
Added 7 mins ago
VC
Recreation Therapy Assistant
Vancouver Coastal Health
North Vancouver, BC
- $31.17 to $32.85 CAD / hour
- Temporary
…functions under the operational supervision of the Program Manager or Team Leader and the practice supervision and work direction of the Recreation Therapist, to carry out recreation…
Added 7 mins ago
VC
Coordinator, Patient Care (RN) - Acute & Ambulatory Care
Vancouver Coastal Health
Sechelt, BC
- $49.2 to $63.47 CAD / hour
- Temporary
…leadership and support to the interdisciplinary team. Assists the Manager with performing administrative duties and coordinates staffing, scheduling and clinical research activities,…
Added 7 mins ago
A
Project engineer, Rolling stock vehicules
AtkinsRéalis
Montreal, QC
- Full-time
…Communications, and Civil infrastructure (stations, yards and maintenance facilities). Experience with Signalling would be a value…
Added 8 mins ago
EE
Property manager
Eagle Eye Rentals Ltd.
Golden, BC
- From $50.08 CAD / hour
- Full-time
- On-site
Direct and control the operations of commercial facilities
Added 15 mins ago
IE
Restaurant manager
INK Entertainment Group
Toronto, ON
- From $37 CAD / hour
- Full-time
- On-site
Negotiate with clients for catering or use of facilities
Added 21 mins ago
X
Digital Sales Engineer / Market Development Manager-Automation-Flygt
Xylem
Montreal, QC
- Full-time
We're Hiring a Digital Sales Engineer / Market Development Manager!
Added 21 mins ago
FB
Central - Assistant Warehouse Manager
Farm Boy Inc.
Mississauga, ON
- $65,000 to $71,500 CAD / year
- Full-time
…efficiently. Working closely with the Warehouse Operations Manager, this role assists in leading the warehouse team, optimizing operational processes, and maintain high standards of safety,…
Added 22 mins ago
Liaison Engineer
Westerkirk
Calgary, AB
Develop substantiation for design changes and work with the Engineering Manager to prioritize work activities.
Added 22 mins ago
Senior Manager of Operations
New Age Services Inc.
Calgary, AB
New Age Services Inc. (NAS) is seeking an experienced and collaborative Senior Manager of Operations to provide leadership across key corporate support functions, including Information…
Added 22 mins ago
UO
Operations & Faculty Coordinator
University of British Columbia
Kelowna, BC · UBCO | Engineering, Management and Education Building (EME)
- $4,981 to $5,713 CAD / month
- Full-time
Under the general direction of the Manager, Dean’s Office, this role has primary responsibility for the day-to-day operations of the Faculty works collaboratively with faculty, staff,…
Added 22 mins ago
EH
Business Development Account Manager (AM) FT
Edgewood Health Network Inc
Toronto, ON
- $80,000 to $95,000 CAD / year
- Full-time
EHN Canada is the nation’s largest private network of industry-leading mental health, trauma, and addiction treatment facilities, each with a passion for providing quality treatment for…
Added 29 mins ago
PK
Restaurant manager
pho kim restaurant
Calgary, AB
- From $36 CAD / hour
- Full-time
- On-site
Negotiate with clients for catering or use of facilities
Added 32 mins ago
AI
Property manager
Accurate Indigenous Managers & Advisors
Winnipeg, MB
- $20 to $30 CAD / hour
- Full-time
- On-site
Evaluate construction projects when modifying commercial, transportation or recreational facilities and real estate
Added 37 mins ago
EXTERNAL - Custodian - Relief (Call In)
The Gathering Place
St. John's, NL
Perform general cleaning tasks and any other custodial duties as directed by the Manager of Facilities or designate.
Added 37 mins ago
DS
Recreation Facility Manager
Davina s Swim House
Thornhill, ON · Toronto, ON
- $60,000 to $72,000 CAD / year
- Full-time
…personal touch is given to each and everyone who comes to our…
Added 37 mins ago
GN
Overnight Housekeeper
Groupe Nordik
Winnipeg, MB
- Part-time
…to our organisation’s mission. Reporting to the Housekeeping Manager, the incumbent’s role will be to maintain the cleanliness and orderliness of the facilities in accordance with the…
Added 37 mins ago
TS
Relief Cook
The Salvation Army Canada and Bermuda Territory
Aurora, ON · Newmarket, ON · York Housing & Supportive Services - Belinda's Place
- Part-time
Receives calls and takes messages for the Business Manager in their absence. Passes information on to appropriate staff, as required, and acts on emergency therapeutic dietary requests.
Added 37 mins ago
A
Senior Product Manager, Robot Platforms
Avidbots
Kitchener, ON
- Full-time
We are seeking an experienced Senior Product Manager to work alongside management on the roadmap for the Avidbots cleaning robot platforms - Neo, Neo 2W, and Kas. You will report directly…
Added 37 mins ago
CK
Maintenance Technician
Circle K
Calgary, AB
- Full-time
…Western Canada Maintenance Team. Reporting to the Maintenance Manager the Maintenance Technician will maintain store operations. In this role you will be responsible for conducting…
Added 37 mins ago
OC
Liquor Store Associate - PT (Westbank)
Otter Co-op
West Kelowna, BC
- $18.25 to $21.15 CAD / hour
- Part-time
…Angry Otter liquor stores, one feed mill, two bulk petroleum facilities, the Highwayman Pub in Abbotsford, and multiple gas station/convenience stores. To learn more about who we are and…
Added 37 mins ago
B
Workplace Ambassador II
BGIS
Laval, QC
- Full-time
…provided consistently for all employees. These partners include facilities and workplace experience teams, client employees and senior executives, BGIS facilities and project teams,…
Added 37 mins ago
TM
Medical Device Sales Representative – Lower Mainland BC
Tribe Medical Group Inc
Richmond, BC · Vancouver, BC
- $80,000 to $85,000 CAD / year
- Full-time
This role will be overseen by the Regional Sales Leader and work day-to-day with the Territory Manager.

Indigo

General Manager

AB, Canada
Edmonton, AB, Canada

$58,000 to $78,000 CAD / year · Full-time

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Job details

Pay: $58,000 to $78,000 CAD / year
Job type: Full-time
Apply by: Apr 5, 2027
Experience: 6+ years of progressive leadership experience in a specialty retail and/or multi-unit environment, including experience leading leaders and managing high-performing teams
Posting language: English
Posted: Oct 7, 2026

Original job description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories - big and little - connect us. Indigo is our customer's happy place - for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best - A's Hire A's
We Will Be Customer Centric
We Will Be Entrepreneurial
We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment
We Will Be Committed to True and Shared Value Creation
We Will Be Systems Thinking, Data Driven and AI enabled

Job Description

The General Manager translates Indigo’s strategic priorities into entrepreneurial, locally relevant execution that strengthens community connection and brand affinity while delivering a customer-centric experience that drives sales, engagement, loyalty, and profitability.

Using strong systems thinking, this role ensures store processes and routines are both efficient and effective across customer experience, visual merchandising, product flow, scheduling, loss prevention, and talent development.

The General Manager is a key driver of retail results, fostering a high-performance, customer-focused environment where employees build their capabilities, contribute to team success, and bring the Indigo brand to life through meaningful business outcomes.

KEY PERFORMANCE METRICS

Net Promoter Score (NPS)
Net sales and profitability
Loyalty (plum and email acquisition)
Key Process Scorecard results
Store engagement score

KEY RESPONSIBILITIES – what the work is

Leads the translation of Indigo’s strategic priorities into focused, store-level execution, leveraging the My Performance Scorecard process to align objectives, drive disciplined action, and deliver measurable results.
Anticipates and mitigates risks to execution, identifying systemic barriers and influencing cross-functional partners to enable consistent delivery of the intended customer and operational experience.
Ensures the Indigo Experience and R.E.A.D. customer service model are consistently brought to life through strong Sales Generation Leadership (SGL) practices, including active, in-the-moment coaching to reinforce behaviours, elevate execution, and drive customer engagement and results.
Champions meaningful connection to the local community through book localization, curated events and experiences, and an authentic social media presence that builds engagement, relevance, and brand affinity.
Ensures consistent delivery of Indigo’s brand standards through disciplined visual merchandising execution, leveraging the VMA process to reinforce presentation, drive consistency, and enhance the customer experience.
Drives effective and efficient store operations through regular review of Key Process Scorecard performance, using insights to coach the team, reinforce accountability, and continuously improve execution and results.
Owns the scheduling process, ensuring effective deployment of labour to deliver a consistent customer experience while optimizing productivity and operational efficiency.
Delivers profitability through disciplined resource management and leadership of targeted shortage and shrink action plans, mitigating inventory risk while protecting sales and operational performance.
Applies strong business acumen to identify opportunities, assess performance, and take action to improve store results.
Ensures clarity of roles, responsibilities, and accountability across the store team, reinforcing expectations aligned to the store structure and RASI model.
Recruits, develops, and retains a high-performing store leadership and CER team through structured onboarding, coaching, and ongoing development.
Leads talent review, calibration, and succession planning within the store, identifying high-potential employees and creating targeted development opportunities.
Identifies and addresses performance, conduct, and engagement risks, taking appropriate action to maintain a strong, values-aligned team.
Drives employee engagement through strong employee relations, meaningful action planning, and the creation of a collaborative, inclusive team environment.
Ensures the health and safety of employees and customers, maintaining full compliance with all provincial policies, procedures, and standards.
Models and embeds Indigo’s guiding principles and values, fostering a positive, accountable, and high-performance team culture.

Reports to: Regional Director/District Manager

Manager once Removed (MOR): Senior Vice President, Retail

KEY RELATIONSHIPS

Internal:

Store employees
Store leadership team
Regional Human Resources Manager
Regional Loss Prevention Manager
Regional Visual Merchandising Manager
Retail Operations team
Facilities/IT support

External:

Customers
Consignment authors/agents and event vendors
Landlord/facilities contacts and service providers, as required

Qualifications

6+ years of progressive leadership experience in a specialty retail and/or multi-unit environment, including experience leading leaders and managing high-performing teams
College degree preferred or equivalent combination of education and relevant experience
Demonstrated ability to lead a customer-first culture, delivering exceptional employee and customer experiences that drive engagement, loyalty, and business performance
Adaptable and resilient leader who can lead calmly through change, model a growth mindset, and foster a collaborative, inclusive, and accountable team culture
Strong business acumen with ability to translate enterprise priorities and sales results into focused store-level plans, routines, and measurable actions that drive customer, employee, and business outcomes
Data-driven and technology-enabled, with the ability to interpret reports, simplify insights into clear priorities, embed available tools into store routines, and use data to influence action and improve outcomes
Strong systems-thinking capability, with the ability to connect customer experience, product flow, visual merchandising, scheduling, loss prevention, and talent routines to deliver consistent store performance
Effective communication and problem-solving skills, with the ability to navigate complex situations, including escalated customer and employee matters
Demonstrated operational discipline, with the ability to execute consistently, manage competing priorities, and deliver results in a fast-paced environment
Sound judgment and employee relations maturity, with the ability to address performance, conduct, and engagement issues in a fair, respectful, values-aligned, and solutions-oriented manner
Full alignment with Indigo’s values as reflected in the Guiding Principles
A passion for Indigo’s mission and delivering a meaningful customer and team experience
Ability to work a flexible schedule, including evenings, weekends, and holidays
Ability to be mobile on the sales floor for extended periods and safely lift medium to large items (up to 40 lbs) using appropriate equipment and techniques
Bilingualism (French/English) required for roles based in Quebec

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

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More about this job

Responsibilities

Leads store-level execution of Indigo’s strategic priorities, delivering customer experience, sales, profitability, operational consistency, and community engagement. Recruits and develops store teams, manages scheduling and loss prevention, maintains brand and safety standards, and uses performance data to improve results.

Requirements

Requires at least six years of progressive leadership experience in specialty retail or a multi-unit environment, including leading leaders and high-performing teams; a college degree is preferred or equivalent education and experience. Candidates should demonstrate customer-first leadership, business and data acumen, operational discipline, strong communication and problem-solving, sound employee-relations judgment, and alignment with Indigo’s values; Quebec roles require French-English bilingualism.

Skills

Retail Leadership
Team Development
Customer Experience
Sales Generation
Business Acumen
Data Analysis
Operational Management
Visual Merchandising
Scheduling
Loss Prevention
Inventory Management
Employee Relations
Community Engagement
Problem-Solving
Communication
Change Management

Visa sponsorship

Not detected in the job text

Keywords

Retail Management
Store Operations
Customer Experience
Net Promoter Score
Net Sales
Profitability
Loyalty Programs
Plum
Email Acquisition
Key Process Scorecard
My Performance Scorecard
Sales Generation Leadership
R.E.A.D. Customer Service Model
Visual Merchandising
VMA Process
Scheduling
Labour Management
Loss Prevention
Shrink Management
Inventory Risk
Talent Development
Succession Planning
Employee Engagement
Employee Relations
Health And Safety
Data-Driven Decision-Making
Systems Thinking
Social Media
Community Events
RASI Model

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