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Added 1 day ago
Director of Sales
Design Home Gift & Paper
Toronto, ON · Greater Toronto Area, Canada
Full-time
Collaborate with the Vice President of Marketing & Merchandising to align marketing campaigns to achieve sales goals
Added 1 day ago
RVP, Europe East - 12 month Contract (Internal)
Range Group - Job Postings
Toronto, ON
The Regional Vice President, Europe East, is a business leader who is profit minded, and able to execute the regional strategy through effective management of people and process. Dynamic…
Added 2 days ago
Responsable, opérations commerciales // Commercial Operations Lead
RUDSAK
Montreal, QC
Full-time
Reports To: Vice President, Merchandising & Planning
Added 3 days ago
Insurance Coordinator (Maternity Leave Coverage)
Bulk Barn
Aurora, ON
Provides support to Executive Vice President, Administration, Director, Legal and the Senior Insurance Coordinator with respect to matters related to insurance for Head Office and Bulk Barn…
Added 4 days ago
Brand Manager
ACI Brands Inc.
Oakville, ON
Full-time
This Brand Manager, Mass Beauty position is reporting to the Vice President, Marketing & Brand Management. This role actively participates in the conceptualization, development and…
Added 2 months ago
Plant Manager
Agrocorp International
Moose Jaw, SK
Full-time
Indirect Reporting: Executive Vice President of Operations
Added 11 days ago
Business Manager Sales Agency - CPG
Acosta Group
Vancouver, BC
Full-time
Strategic Utilization: Leverage insights from Senior Vice President, General Manager, Team Leaders, and Senior Business Managers to develop conceptual sales presentations that deliver…
Added 11 days ago
Business Manager Sales Agency - CPG
Acosta Group
Calgary, AB
Full-time
Strategic Utilization: Leverage insights from Senior Vice President, General Manager, Team Leaders, and Senior Business Managers to develop conceptual sales presentations that deliver…
Added 18 days ago
Director, Leasing- Retail
Morguard
Vancouver, BC
Full-time
The Director, Leasing is accountable to Vice President, Retail Leasing for all leasing activities for a portfolio of retail properties or (a) large super-regional retail center(s) that are…
Added 22 days ago
General Manager (18 Month Contract)
Indigo
London, ON
$42,000 to $52,500 USD / year
Full-time
Manager once Removed (MOR): Senior Vice President, Retail
Added 22 days ago
General Manager
Indigo
Vancouver, BC
$71,500 to $93,000 CAD / year
Full-time
Manager once Removed (MOR): Senior Vice President, Retail
Added 27 days ago
Account Manager
The Kersheh Group
Montreal, QC
Full-time
Relevant du vice-président principal (SVP), Ventes, vous serez responsable de développer et d’exécuter la stratégie de vente aux États-Unis à travers différents canaux de distribution. Ce…
Added 23 days ago
Senior Director, Strategy – Super Market Division
Loblaw Companies Limited
Brampton, ON
Full-time
Reporting to the Vice President, Strategy, Projects & Capital Planning, the Senior Director of Strategy will lead the development and execution of the Super Market Division’s strategic…
Added 27 days ago
General Manager
Indigo
BC · West Vancouver, BC
$71,500 to $93,000 CAD / year
Full-time
Manager once Removed (MOR): Senior Vice President, Retail
Added 24 days ago
Vice President, Sales & Marketing
Science World
Vancouver, BC
Full-time
As a member of the Senior Leadership Team, the Vice President actively contributes to the organization’s operational and long-term strategic goals, including the development of Science…
Added 1 month ago
Directeur(trice), Marchandisage (Pharmaprix)
Shoppers Drug Mart
La Prairie, QC · Bas-Saint-Laurent, QC
Full-time
Reporting to the Vice President, Pharmaprix, the incumbent is accountable for communicating merchandising standards and directions and optimizing allocations for all programs. The Director,…
Added 1 month ago
Directeur(trice), Marchandisage (Pharmaprix)
Shoppers Drug Mart
Montreal, QC · Saint-Laurent, QC
Full-time
Reporting to the Vice President, Pharmaprix, the incumbent is accountable for communicating merchandising standards and directions and optimizing allocations for all programs. The Director,…
Added 27 days ago
General Manager
Indigo Books & Music
West Vancouver, BC
$71,500 to $93,000 CAD / year
Full-time
Manager once Removed (MOR): Senior Vice President, Retail
Added 1 month ago
Senior Director, Process Operations – PMO
Arc'teryx Equipment
North Vancouver, BC
Full-time
Reports to: Senior Vice President, Process Operations
Added 1 month ago
General Manager (Contract 18 Months)
Indigo
London, ON
$42,000 to $52,500 CAD / year
Contract
Manager once Removed (MOR): Senior Vice President, Retail
Added 1 month ago
Directeur(trice), Marchandisage (Pharmaprix)
Shoppers Drug Mart
Montreal, QC
Full-time
Reporting to the Vice President, Pharmaprix, the incumbent is accountable for communicating merchandising standards and directions and optimizing allocations for all programs. The Director,…
Added 1 month ago
General Manager
Indigo
Whitehorse, YT
$42,000 to $68,500 CAD / year
Full-time
Manager once Removed (MOR): Senior Vice President, Retail
Added 1 month ago
Category Director ( Seasonal)
RONA
Boucherville, QC
Temporary
…management and assortment optimization. They will report to the Vice President, Merchandising, and work closely with the Merchandising, Finance, Supply Chain, Marketing, Digital, Corporate…
Added 1 month ago
Director of Retail - OEG - Rank & Rally (Sports Industry / Arena)
Compass Canada
Edmonton, AB
Full-time
The Director of Retail leads onsite Rank + Rally operations at Rogers Place and reports to the Vice President of Marketing (OEG) on site locally, with a dual roll-up to the Area Director of…
Added 1 month ago
Senior Merchant 2 - Regional Merchandising Excellence
Arc'teryx Equipment
North Vancouver, BC
Full-time
Working closely with the Senior Vice President, Regional Merchandising, you help establish scalable ways of working, governance frameworks, and best practices that enable teams to operate…

Indigo

General Manager

BC, Canada
West Vancouver, BC, Canada

Pay: $71,500 to $93,000 CAD / year
Job type: Full-time
Apply by: Feb 20, 2027
Experience: 6+ years of progressive leadership experience in a specialty retail and/or multi-unit environment, including experience leading leaders and managing high-performing teams
Posting language: English
Posted: Aug 24, 2026

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Original job description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories - big and little - connect us. Indigo is our customer's happy place - for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best - A's Hire A's
We Will Be Customer Centric
We Will Be Entrepreneurial
We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment
We Will Be Committed to True and Shared Value Creation
We Will Be Systems Thinking, Data Driven and AI enabled

Job Description

The General Manager translates Indigo’s strategic priorities into entrepreneurial, locally relevant execution that strengthens community connection and brand affinity while delivering a customer-centric experience that drives sales, engagement, loyalty, and profitability.

Using strong systems thinking, this role ensures store processes and routines are both efficient and effective across customer experience, visual merchandising, product flow, scheduling, loss prevention, and talent development.

The General Manager is a key driver of retail results, fostering a high-performance, customer-focused environment where employees build their capabilities, contribute to team success, and bring the Indigo brand to life through meaningful business outcomes.

KEY PERFORMANCE METRICS

Net Promoter Score (NPS)
Net sales and profitability
Loyalty (plum and email acquisition)
Key Process Scorecard results
Store engagement score

KEY RESPONSIBILITIES – what the work is

Leads the translation of Indigo’s strategic priorities into focused, store-level execution, leveraging the My Performance Scorecard process to align objectives, drive disciplined action, and deliver measurable results.
Anticipates and mitigates risks to execution, identifying systemic barriers and influencing cross-functional partners to enable consistent delivery of the intended customer and operational experience.
Ensures the Indigo Experience and R.E.A.D. customer service model are consistently brought to life through strong Sales Generation Leadership (SGL) practices, including active, in-the-moment coaching to reinforce behaviours, elevate execution, and drive customer engagement and results.
Champions meaningful connection to the local community through book localization, curated events and experiences, and an authentic social media presence that builds engagement, relevance, and brand affinity.
Ensures consistent delivery of Indigo’s brand standards through disciplined visual merchandising execution, leveraging the VMA process to reinforce presentation, drive consistency, and enhance the customer experience.
Drives effective and efficient store operations through regular review of Key Process Scorecard performance, using insights to coach the team, reinforce accountability, and continuously improve execution and results.
Owns the scheduling process, ensuring effective deployment of labour to deliver a consistent customer experience while optimizing productivity and operational efficiency.
Delivers profitability through disciplined resource management and leadership of targeted shortage and shrink action plans, mitigating inventory risk while protecting sales and operational performance.
Applies strong business acumen to identify opportunities, assess performance, and take action to improve store results.
Ensures clarity of roles, responsibilities, and accountability across the store team, reinforcing expectations aligned to the store structure and RASI model.
Recruits, develops, and retains a high-performing store leadership and CER team through structured onboarding, coaching, and ongoing development.
Leads talent review, calibration, and succession planning within the store, identifying high-potential employees and creating targeted development opportunities.
Identifies and addresses performance, conduct, and engagement risks, taking appropriate action to maintain a strong, values-aligned team.
Drives employee engagement through strong employee relations, meaningful action planning, and the creation of a collaborative, inclusive team environment.
Ensures the health and safety of employees and customers, maintaining full compliance with all provincial policies, procedures, and standards.
Models and embeds Indigo’s guiding principles and values, fostering a positive, accountable, and high-performance team culture.

Reports to: Regional Director/District Manager

Manager once Removed (MOR): Senior Vice President, Retail

KEY RELATIONSHIPS

Internal:

Store employees
Store leadership team
Regional Human Resources Manager
Regional Loss Prevention Manager
Regional Visual Merchandising Manager
Retail Operations team
Facilities/IT support

External:

Customers
Consignment authors/agents and event vendors
Landlord/facilities contacts and service providers, as required

Qualifications

6+ years of progressive leadership experience in a specialty retail and/or multi-unit environment, including experience leading leaders and managing high-performing teams
College degree preferred or equivalent combination of education and relevant experience
Demonstrated ability to lead a customer-first culture, delivering exceptional employee and customer experiences that drive engagement, loyalty, and business performance
Adaptable and resilient leader who can lead calmly through change, model a growth mindset, and foster a collaborative, inclusive, and accountable team culture
Strong business acumen with ability to translate enterprise priorities and sales results into focused store-level plans, routines, and measurable actions that drive customer, employee, and business outcomes
Data-driven and technology-enabled, with the ability to interpret reports, simplify insights into clear priorities, embed available tools into store routines, and use data to influence action and improve outcomes
Strong systems-thinking capability, with the ability to connect customer experience, product flow, visual merchandising, scheduling, loss prevention, and talent routines to deliver consistent store performance
Effective communication and problem-solving skills, with the ability to navigate complex situations, including escalated customer and employee matters
Demonstrated operational discipline, with the ability to execute consistently, manage competing priorities, and deliver results in a fast-paced environment
Sound judgment and employee relations maturity, with the ability to address performance, conduct, and engagement issues in a fair, respectful, values-aligned, and solutions-oriented manner
Full alignment with Indigo’s values as reflected in the Guiding Principles
A passion for Indigo’s mission and delivering a meaningful customer and team experience
Ability to work a flexible schedule, including evenings, weekends, and holidays
Ability to be mobile on the sales floor for extended periods and safely lift medium to large items (up to 40 lbs) using appropriate equipment and techniques
Bilingualism (French/English) required for roles based in Quebec

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected].

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

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More about this job

Responsibilities

The General Manager translates strategic priorities into local execution to drive sales, loyalty, and profitability while ensuring a customer-centric experience. They oversee store operations, including visual merchandising, talent development, and resource management, to maintain brand standards and operational efficiency.

Requirements

Requires over 6 years of progressive leadership experience in specialty retail or multi-unit environments, with a preference for a college degree. Candidates must demonstrate strong business acumen, data-driven decision-making skills, and the ability to lead high-performing teams in a fast-paced environment.

Skills

Retail Leadership
Strategic Execution
Visual Merchandising
Talent Development
Business Acumen
Systems Thinking
Data Analysis
Operational Discipline
Employee Relations
Performance Management
Loss Prevention
Budgeting and Profitability
Community Engagement
Scheduling Optimization
Conflict Resolution

Visa sponsorship

Not detected in the job text

Keywords

Retail
Net Promoter Score
NPS
Loss Prevention
Visual Merchandising
SGL
R.E.A.D. Model
RASI Model
Performance Scorecard
Shrink Management
Talent Review
Succession Planning
Bilingualism
Customer Loyalty
Operational Excellence
Strategic Planning
Employee Engagement
Community Connection
Resource Management
Growth Mindset

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