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Added 4 months ago
General Manager, Retail Media Solutions
St. Joseph Communications
Toronto, ON
SJC Media is seeking a General Manager, Retail Media Solutions who will drive the effort to build Canada’s leading independent Retail Solutions and Commerce Media business within SJC. The…
Added 22 days ago
General Manager
Indigo
Vancouver, BC
$71,500 to $93,000 CAD / year
Full-time
The General Manager is a key driver of retail results, fostering a high-performance, customer-focused environment where employees build their capabilities, contribute to team success, and…
Added 26 days ago
General Manager
Indigo
BC · West Vancouver, BC
$71,500 to $93,000 CAD / year
Full-time
The General Manager is a key driver of retail results, fostering a high-performance, customer-focused environment where employees build their capabilities, contribute to team success, and…
Added 26 days ago
General Manager
Indigo Books & Music
West Vancouver, BC
$71,500 to $93,000 CAD / year
Full-time
The General Manager is a key driver of retail results, fostering a high-performance, customer-focused environment where employees build their capabilities, contribute to team success, and…
Added 1 month ago
General Manager
Indigo
Whitehorse, YT
$42,000 to $68,500 CAD / year
Full-time
The General Manager is a key driver of retail results, fostering a high-performance, customer-focused environment where employees build their capabilities, contribute to team success, and…
Added 1 month ago
General Manager
Indigo Books & Music
Whitehorse, YT
$42,000 to $68,500 CAD / year
Full-time
The General Manager is a key driver of retail results, fostering a high-performance, customer-focused environment where employees build their capabilities, contribute to team success, and…
Added 22 days ago
General Manager (18 Month Contract)
Indigo
London, ON
$42,000 to $52,500 USD / year
Full-time
The General Manager is a key driver of retail results, fostering a high-performance, customer-focused environment where employees build their capabilities, contribute to team success, and…
Added 1 month ago
General Manager (Contract 18 Months)
Indigo
London, ON
$42,000 to $52,500 CAD / year
Contract
The General Manager is a key driver of retail results, fostering a high-performance, customer-focused environment where employees build their capabilities, contribute to team success, and…
Added 1 month ago
General Manager (Contract 18 Months)
Indigo Books & Music
London, ON
$42,000 to $52,500 CAD / year
Contract
The General Manager is a key driver of retail results, fostering a high-performance, customer-focused environment where employees build their capabilities, contribute to team success, and…
Added 15 days ago
General Manager (80113001)
Sodexo Canada Ltd
Mississauga, ON
Full-time
…exciting new opportunity to join the Sodexo team as our next General Manager, located in Mississauga, ON. This site will open in early November,…
Added 11 days ago
Corporate Communications and Citizenship Manager
OSL Retail Services Inc
Mississauga, ON
Other
At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special! Our momentum is growing, and is fueled by…
Added 1 month ago
VP, Product & Engineering
Flywheel
Toronto, ON
Full-time
Perpetua is the Challenger brand retail media platform within the Flywheel Commerce Network, and we are looking for a VP of Product and Engineering to own it end to end. Reporting to the…
Added 2 months ago
VP, Product & Engineering
Adelphi Group
Toronto, ON
Full-time
Perpetua is the Challenger brand retail media platform within the Flywheel Commerce Network, and we are looking for a VP of Product and Engineering to own it end to end. Reporting to the…
Added 1 month ago
MarTech Technical Architect
Capgemini
Toronto, ON · Greater Toronto Area, Canada
Full-time
…architecture design and technical delivery on a large-scale retail media and data transformation program. You will own the end-to-end technical architecture across ad serving, identity…
Added 10 days ago
MarTech AdTech Solution Architect
Capgemini
Mississauga, ON
…architecture design and technical delivery on a large-scale retail media and data transformation program. You will own the end-to-end technical architecture across ad serving, identity…
Added 15 days ago
Store Manager
True North Construction Company
North Bay, ON
Assisting the General Manager with the implementation of company programs by motivating and supporting the store staff implement plans that meet objectives
Added 2 months ago
Cranbrook Townsman Multimedia Sales Representative
Black Press Media
Cranbrook, British Columbia
Full-time
Black Press Media is a leading North American local news champion with operations across British Columbia, Alberta, Yukon, Northwest Territories, Nunavut, Washington State, Alaska, and…
Added 3 months ago
Terrace Standard Multimedia Sales Representative
Black Press Media
Terrace, British Columbia
Full-time
Black Press Media is a leading North American local news champion with operations across British Columbia, Alberta, Yukon, Northwest Territories, Nunavut, Washington State, Alaska, and…
Added 1 month ago
Senior Banker
BMO
Edmonton, AB
Full-time
Engages customers to complete needs assessments that identify financial solutions and preferred banking channels while recommending tailored solutions addressing both sales and service…
Added 3 days ago
Sr. Brand Manager (KT by Knix)
Knix
Toronto, ON
From $110,000 CAD / year
Full-time
…Kt. to become part of those conversations. Reporting to the General Manager of Kt., you’ll partner closely with Creative, Growth, E-commerce, CRM, PR, Social, Product and…
Added 3 days ago
Sr. Brand Manager (KT by Knix)
Knix
Toronto, ON
From $110,000 CAD / year
Full-time
…Kt. to become part of those conversations. Reporting to the General Manager of Kt., you’ll partner closely with Creative, Growth, E-commerce, CRM, PR, Social, Product and…
Added 21 days ago
Licensed Assistant Manager
LensCrafters
Toronto, ON
Full-time
The Assistant Store Manager assists in leading the store to success by developing a team that consistently delivers the Luxury Retail Signature Experience in order to exceed expectations in…
Added 22 days ago
Licensed Assistant Manager
EssilorLuxottica Group
Toronto, ON · North York, ON
The Assistant Store Manager assists in leading the store to success by developing a team that consistently delivers the Luxury Retail Signature Experience in order to exceed expectations in…
Added 4 days ago
Corporate Communications Specialist
OSL Retail Services
Mississauga, ON
Contract
At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special! Our momentum is growing, and is fueled by…
Added 17 days ago
Bilingual Escalation Specialist
OSL Retail Services Inc
Mississauga, ON
Other
At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special! Our momentum is growing, and is fueled by…

Indigo

General Manager (Contract 18 Months)

London, ON, Canada

Pay: $42,000 to $52,500 CAD / year
Job type: Contract
Apply by: Feb 6, 2027
Experience: 6+ years of progressive leadership experience in a specialty retail and/or multi-unit environment, including experience leading leaders and managing high-performing teams
Posting language: English
Posted: Aug 10, 2026

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Original job description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories - big and little - connect us. Indigo is our customer's happy place - for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We will hire, inspire and retain the best - A's Hire A's
We will be customer centric
We are committed to caring about each other, our communities, our environment
We will be data driven, systems thinking, entrepreneurial
We are committed to true and shared value creation

Job Description

The General Manager translates Indigo’s strategic priorities into entrepreneurial, locally relevant execution that strengthens community connection and brand affinity while delivering a customer-centric experience that drives sales, engagement, loyalty, and profitability.

Using strong systems thinking, this role ensures store processes and routines are both efficient and effective across customer experience, visual merchandising, product flow, scheduling, loss prevention, and talent development.

The General Manager is a key driver of retail results, fostering a high-performance, customer-focused environment where employees build their capabilities, contribute to team success, and bring the Indigo brand to life through meaningful business outcomes.

KEY PERFORMANCE METRICS

Net Promoter Score (NPS)
Net sales and profitability
Loyalty (plum and email acquisition)
Key Process Scorecard results
Store engagement score

KEY RESPONSIBILITIES – what the work is

Leads the translation of Indigo’s strategic priorities into focused, store-level execution, leveraging the My Performance Scorecard process to align objectives, drive disciplined action, and deliver measurable results.
Anticipates and mitigates risks to execution, identifying systemic barriers and influencing cross-functional partners to enable consistent delivery of the intended customer and operational experience.
Ensures the Indigo Experience and R.E.A.D. customer service model are consistently brought to life through strong Sales Generation Leadership (SGL) practices, including active, in-the-moment coaching to reinforce behaviours, elevate execution, and drive customer engagement and results.
Champions meaningful connection to the local community through book localization, curated events and experiences, and an authentic social media presence that builds engagement, relevance, and brand affinity.
Ensures consistent delivery of Indigo’s brand standards through disciplined visual merchandising execution, leveraging the VMA process to reinforce presentation, drive consistency, and enhance the customer experience.
Drives effective and efficient store operations through regular review of Key Process Scorecard performance, using insights to coach the team, reinforce accountability, and continuously improve execution and results.
Owns the scheduling process, ensuring effective deployment of labour to deliver a consistent customer experience while optimizing productivity and operational efficiency.
Delivers profitability through disciplined resource management and leadership of targeted shortage and shrink action plans, mitigating inventory risk while protecting sales and operational performance.
Applies strong business acumen to identify opportunities, assess performance, and take action to improve store results.
Ensures clarity of roles, responsibilities, and accountability across the store team, reinforcing expectations aligned to the store structure and RASI model.
Recruits, develops, and retains a high-performing store leadership and CER team through structured onboarding, coaching, and ongoing development.
Leads talent review, calibration, and succession planning within the store, identifying high-potential employees and creating targeted development opportunities.
Identifies and addresses performance, conduct, and engagement risks, taking appropriate action to maintain a strong, values-aligned team.
Drives employee engagement through strong employee relations, meaningful action planning, and the creation of a collaborative, inclusive team environment.
Ensures the health and safety of employees and customers, maintaining full compliance with all provincial policies, procedures, and standards.
Models and embeds Indigo’s guiding principles and values, fostering a positive, accountable, and high-performance team culture.

Reports to: Regional Director/District Manager

Manager once Removed (MOR): Senior Vice President, Retail

KEY RELATIONSHIPS

Internal:

Store employees
Store leadership team
Regional Human Resources Manager
Regional Loss Prevention Manager
Regional Visual Merchandising Manager
Retail Operations team
Facilities/IT support

External:

Customers
Consignment authors/agents and event vendors
Landlord/facilities contacts and service providers, as required

Qualifications

WHO YOU ARE:

6+ years of progressive leadership experience in a specialty retail and/or multi-unit environment, including experience leading leaders and managing high-performing teams
College degree preferred or equivalent combination of education and relevant experience
Demonstrated ability to lead a customer-first culture, delivering exceptional employee and customer experiences that drive engagement, loyalty, and business performance
Adaptable and resilient leader who can lead calmly through change, model a growth mindset, and foster a collaborative, inclusive, and accountable team culture
Strong business acumen with ability to translate enterprise priorities and sales results into focused store-level plans, routines, and measurable actions that drive customer, employee, and business outcomes
Data-driven and technology-enabled, with the ability to interpret reports, simplify insights into clear priorities, embed available tools into store routines, and use data to influence action and improve outcomes
Strong systems-thinking capability, with the ability to connect customer experience, product flow, visual merchandising, scheduling, loss prevention, and talent routines to deliver consistent store performance
Effective communication and problem-solving skills, with the ability to navigate complex situations, including escalated customer and employee matters
Demonstrated operational discipline, with the ability to execute consistently, manage competing priorities, and deliver results in a fast-paced environment
Sound judgment and employee relations maturity, with the ability to address performance, conduct, and engagement issues in a fair, respectful, values-aligned, and solutions-oriented manner
Full alignment with Indigo’s values as reflected in the Guiding Principles
A passion for Indigo’s mission and delivering a meaningful customer and team experience
Ability to work a flexible schedule, including evenings, weekends, and holidays
Ability to be mobile on the sales floor for extended periods and safely lift medium to large items (up to 40 lbs) using appropriate equipment and techniques
Bilingualism (French/English) required for roles based in Quebec

Additional Information

At Indigo, all applications submitted are reviewed in detail by our HR team. In certain aspects of the hiring process artificial intelligence (AI) tools may be used, specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Color), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected]

This posting is for a current opportunity within Indigo

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected].

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

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More about this job

Responsibilities

The General Manager translates strategic priorities into local execution to drive sales, loyalty, and profitability while ensuring a customer-centric experience. They are responsible for overseeing store operations, visual merchandising, talent development, and community engagement.

Requirements

Requires over 6 years of progressive leadership experience in specialty retail or multi-unit environments. A college degree is preferred, along with strong business acumen and the ability to lead high-performing teams in a fast-paced environment.

Skills

Retail Management
Strategic Execution
Visual Merchandising
Talent Development
Business Acumen
Systems Thinking
Operational Discipline
Performance Management
Loss Prevention
Budgeting and Profitability
Employee Relations
Scheduling
Data Analysis
Community Engagement
Coaching

Visa sponsorship

Not detected in the job text

Keywords

Retail
Net Promoter Score
NPS
Loss Prevention
Visual Merchandising
SGL
RASI Model
Inventory Risk
Shrinkage
Succession Planning
Employee Engagement
Specialty Retail
Multi-unit Management
Operational Efficiency
Customer Loyalty
Plum Loyalty Program
Performance Scorecard
Bilingualism
French
English

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