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Added 59 mins ago
IB
General Manager (Contract)
Indigo Books & Music
Red Deer, AB
- $61,500 to $81,500 CAD / year
- Full-time
Reports to: Regional Director/District Manager
Added 2 hours ago
CC
Campus Director
CDI College
Surrey, BC
- Full-time
…programs across various disciplines such as business, healthcare, technology, and art and…
Added 2 hours ago
I
General Manager (Contract)
Indigo
Red Deer, AB
- $61,500 to $81,500 CAD / year
- Full-time
Reports to: Regional Director/District Manager
Added 3 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through…
Added 7 hours ago
Campus Director
Primacorp Ventures Inc
Surrey, Brit
…programs across various disciplines such as business, healthcare, technology, and art and…
Added 9 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through…
Added 9 hours ago
R|
Executive Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the direct supervision of the Director of Operations, the incumbent provides administrative support to the CHILD-BRIGHT Network Central Office, committees, working groups, and…
Added 13 hours ago
IH
Executive Medical Director | Clinical Informatics
Interior Health Authority
Kelowna, BC
- Full-time
The Executive Medical Director, Clinical Informatics (Executive Medical Director) is responsible for the medical leadership that advances the implementation of technology enabled medical…
Added 14 hours ago
DT
Business Development Coordinator
Dream Theory
Toronto, ON
- Full-time
…projects. We combine traditional VFX techniques with generative technology to deliver high-quality work through practical, evolving production…
Added 15 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through…
Added 16 hours ago
T&
Director Information Management
Turner & Townsend
Toronto, ON
- Full-time
The Director, Information Management will lead the Information Management practice across the Infrastructure Segment in Canada, overseeing the core capability streams of BIM, GIS/Digital…
Added 17 hours ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
For more than 50 years, IMAX has been a global leader in entertainment technology, redefining how stories are experienced on the world’s biggest screens. Our mission is to power…
Added 17 hours ago
Senior Product Design Manager, Payroll
Gusto, Inc.
Toronto, ON
…tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview…
Added 17 hours ago
OS
Office Manager
Oregon State University
ON · Ontario, Canada
- Full-time
…ensuring the smooth operation of the station. You will assist the Director in the management of the day-to-day operations and fiscal oversite of the station so our research teams can focus…
Added 18 hours ago
DS
Manager, Maintenance & Renewal Services
Delta School District 37, British Columbia
Delta, BC
- Full-time
Reporting to the Director of Facilities, the Manager, Maintenance & Renewal Services is responsible for the planning, coordination, and delivery of maintenance, repair, and minor renewal…
Added 20 hours ago
EI
Director of Engineering And Operations
Entegrus Inc
St. Thomas, ON
- Full-time
Entegrus Powerlines Inc. is seeking to fill a Director of Engineering and Operations vacancy. The position will report directly to the Vice President of Engineering and Operations. The…
Added 21 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through…
Added 21 hours ago
R|
Executive Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the direct supervision of the Director of Operations, the incumbent provides administrative support to the CHILD-BRIGHT Network Central Office, committees, working groups, and…
Added 22 hours ago
A
Senior Service Designer
Aviso
Toronto, ON
- $95,000 to $105,000 CAD / year
- Full-time
Reporting to the Director, Service Design, the Senior Service Designer is responsible for leading complex CX initiatives and managing a portfolio of strategic customer journeys across…
Added 1 day ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through…
Added 1 day ago
AM
Director Digital Solutions & Business Growth
Arc Mercer
Barrie, ON
- Full-time
Empower Simcoe is searching for a bold, visionary Director Digital Solutions & Business Growth to drive our digital revolution! In this high-impact role, you will spearhead our innovation…
Added 1 day ago
NB
Chief Data Engineering Developer
National Bank of Canada
Montreal, QC
- Full-time
Hold a bachelor’s degree in information technology, data engineering, or a related field, and have a minimum of five years of relevant experience.
Added 1 day ago
C
Business Continuity Manager
CarePartners
Waterloo, ON
- Full-time
…and operational resilience programs. Reporting to the Senior Director of Business Continuity and Development, this role supports the organization’s ability to prepare for, respond to, and…
Added 1 day ago
IF
Vendor Management Analyst, Tech+Lab
Intact FC
Toronto, ON · Montreal, QC · Laval, QC
- Full-time
Post-secondary education in Business, Finance & Accounting, or Information Technology – is required
Added 1 day ago
CO
Director, AI, Data and Analytics
City of North Vancouver
North Vancouver, BC
- Full-time
As Director, AI, Data & Analytics, you will provide enterprise leadership for the City’s AI, data, analytics, and GIS functions. Working closely with the CAO, Executive Leadership Team,…

Indigo

General Manager (Contract)

Red Deer, AB, Canada

$61,500 to $81,500 CAD / year · Full-time

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Job details

Pay: $61,500 to $81,500 CAD / year
Job type: Full-time
Apply by: Apr 30, 2027
Experience: 6+ years of progressive leadership experience in a specialty retail and/or multi-unit environment, including experience leading leaders and managing high-performing teams
Posting language: English
Posted: Nov 1, 2026

Original job description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The General Manager translates Indigo’s strategic priorities into entrepreneurial, locally relevant execution that strengthens community connection and brand affinity while delivering a customer-centric experience that drives sales, engagement, loyalty, and profitability.

Using strong systems thinking, this role ensures store processes and routines are both efficient and effective across customer experience, visual merchandising, product flow, scheduling, loss prevention, and talent development.

The General Manager is a key driver of retail results, fostering a high-performance, customer-focused environment where employees build their capabilities, contribute to team success, and bring the Indigo brand to life through meaningful business outcomes.

KEY PERFORMANCE METRICS

Net Promoter Score (NPS)
Net sales and profitability
Loyalty (plum and email acquisition)
Key Process Scorecard results
Store engagement score

KEY RESPONSIBILITIES – what the work is

Leads the translation of Indigo’s strategic priorities into focused, store-level execution, leveraging the My Performance Scorecard process to align objectives, drive disciplined action, and deliver measurable results.
Anticipates and mitigates risks to execution, identifying systemic barriers and influencing cross-functional partners to enable consistent delivery of the intended customer and operational experience.
Ensures the Indigo Experience and R.E.A.D. customer service model are consistently brought to life through strong Sales Generation Leadership (SGL) practices, including active, in-the-moment coaching to reinforce behaviours, elevate execution, and drive customer engagement and results.
Champions meaningful connection to the local community through book localization, curated events and experiences, and an authentic social media presence that builds engagement, relevance, and brand affinity.
Ensures consistent delivery of Indigo’s brand standards through disciplined visual merchandising execution, leveraging the VMA process to reinforce presentation, drive consistency, and enhance the customer experience.
Drives effective and efficient store operations through regular review of Key Process Scorecard performance, using insights to coach the team, reinforce accountability, and continuously improve execution and results.
Owns the scheduling process, ensuring effective deployment of labour to deliver a consistent customer experience while optimizing productivity and operational efficiency.
Delivers profitability through disciplined resource management and leadership of targeted shortage and shrink action plans, mitigating inventory risk while protecting sales and operational performance.
Applies strong business acumen to identify opportunities, assess performance, and take action to improve store results.
Ensures clarity of roles, responsibilities, and accountability across the store team, reinforcing expectations aligned to the store structure and RASI model.
Recruits, develops, and retains a high-performing store leadership and CER team through structured onboarding, coaching, and ongoing development.
Leads talent review, calibration, and succession planning within the store, identifying high-potential employees and creating targeted development opportunities.
Identifies and addresses performance, conduct, and engagement risks, taking appropriate action to maintain a strong, values-aligned team.
Drives employee engagement through strong employee relations, meaningful action planning, and the creation of a collaborative, inclusive team environment.
Ensures the health and safety of employees and customers, maintaining full compliance with all provincial policies, procedures, and standards.
Models and embeds Indigo’s guiding principles and values, fostering a positive, accountable, and high-performance team culture.

Reports to: Regional Director/District Manager

Manager once Removed (MOR): Senior Vice President, Retail

KEY RELATIONSHIPS

Internal:

Store employees
Store leadership team
Regional Human Resources Manager
Regional Loss Prevention Manager
Regional Visual Merchandising Manager
Retail Operations team
Facilities/IT support

External:

Customers
Consignment authors/agents and event vendors
Landlord/facilities contacts and service providers, as required

Qualifications

WHO YOU ARE:

6+ years of progressive leadership experience in a specialty retail and/or multi-unit environment, including experience leading leaders and managing high-performing teams
College degree preferred or equivalent combination of education and relevant experience
Demonstrated ability to lead a customer-first culture, delivering exceptional employee and customer experiences that drive engagement, loyalty, and business performance
Adaptable and resilient leader who can lead calmly through change, model a growth mindset, and foster a collaborative, inclusive, and accountable team culture
Strong business acumen with ability to translate enterprise priorities and sales results into focused store-level plans, routines, and measurable actions that drive customer, employee, and business outcomes
Data-driven and technology-enabled, with the ability to interpret reports, simplify insights into clear priorities, embed available tools into store routines, and use data to influence action and improve outcomes
Strong systems-thinking capability, with the ability to connect customer experience, product flow, visual merchandising, scheduling, loss prevention, and talent routines to deliver consistent store performance
Effective communication and problem-solving skills, with the ability to navigate complex situations, including escalated customer and employee matters
Demonstrated operational discipline, with the ability to execute consistently, manage competing priorities, and deliver results in a fast-paced environment
Sound judgment and employee relations maturity, with the ability to address performance, conduct, and engagement issues in a fair, respectful, values-aligned, and solutions-oriented manner
Full alignment with Indigo’s values as reflected in the Guiding Principles
A passion for Indigo’s mission and delivering a meaningful customer and team experience
Ability to work a flexible schedule, including evenings, weekends, and holidays
Ability to be mobile on the sales floor for extended periods and safely lift medium to large items (up to 40 lbs) using appropriate equipment and techniques
Bilingualism (French/English) required for roles based in Quebec

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

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More about this job

Responsibilities

Lead store-level execution of company priorities to deliver strong customer experiences, sales, profitability, operational performance, and community engagement. Manage and develop the store team, oversee scheduling, merchandising, loss prevention, and safety, and use performance data to improve results.

Requirements

Requires at least six years of progressive leadership experience in specialty retail or a multi-unit environment, including leading managers and high-performing teams; a college degree is preferred or equivalent education and experience. Candidates should demonstrate customer-first leadership, business and systems thinking, operational discipline, data-driven decision-making, strong communication and employee-relations judgment, and availability for flexible scheduling and physical store work.

Skills

Retail Leadership
Team Development
Customer Experience
Sales Generation
Business Acumen
Store Operations
Visual Merchandising
Scheduling
Loss Prevention
Inventory Management
Data Analysis
Community Engagement
Employee Relations
Performance Management
Succession Planning
Health And Safety

Visa sponsorship

Not detected in the job text

Keywords

Retail Management
Store Leadership
My Performance Scorecard
Sales Generation Leadership
R.E.A.D. Customer Service Model
Net Promoter Score
Net Sales
Profitability
Customer Loyalty
Plum Loyalty Program
Email Acquisition
Key Process Scorecard
Visual Merchandising
VMA Process
Scheduling
Labour Optimization
Loss Prevention
Shrink Management
Inventory Risk
Book Localization
Community Events
Social Media
Talent Development
Succession Planning
Employee Engagement
Employee Relations
RASI Model
Health And Safety
Data-Driven Decision-Making
Systems Thinking

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