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Added 1 min ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
As a strategic partner to clinical, operational, and executive leaders, the Manager delivers financial and operational insights that support organizational performance, resource…
Added 31 mins ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
The Human Resources Generalist plays a key role in supporting employees and managers across the organization while delivering a broad range of human resources programs, services, and…
Added 2 hours ago
VC
Manager, Clinical Operations, Long Term Care
Vancouver Coastal Health
Vancouver, BC
- $60.78 to $87.37 CAD / hour
- Full-time
Demonstrated ability to facilitate, collaborate and negotiate for effective resolution of human resource issues.
Added 3 hours ago
RM
Manager
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
The Unit Manager reports to the Director of Medicine, ICU, Respiratory and Post Acute Care. They promote, facilitate, and manage the unit environment in such a way that patients receive…
Added 3 hours ago
P
Human Resources Generalist (Contract - Maternity Leave Cover)
Plasman
Windsor, ON
- $75,000 to $85,000 CAD / year
- Contract
Under minimal direction, the position of HRG is responsible for assisting and supporting the HR Manager in all facets of human resources, including benefits administration, recruiting,…
Added 4 hours ago
IB
General Manager (Contract)
Indigo Books & Music
Red Deer, AB
- $61,500 to $81,500 CAD / year
- Full-time
The General Manager translates Indigo’s strategic priorities into entrepreneurial, locally relevant execution that strengthens community connection and brand affinity while delivering a…
Added 6 hours ago
I
General Manager (Contract)
Indigo
Red Deer, AB
- $61,500 to $81,500 CAD / year
- Full-time
The General Manager translates Indigo’s strategic priorities into entrepreneurial, locally relevant execution that strengthens community connection and brand affinity while delivering a…
Added 9 hours ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
The Human Resources Generalist plays a key role in supporting employees and managers across the organization while delivering a broad range of human resources programs, services, and…
Added 12 hours ago
C
Seasonal Hourly Amusement Host - The Rec Room West Edmonton Mall
Cineplex
AB · W. Edm. The Rec Room
- Part-time
…– The Rec Room West Edmonton Mall, reporting to the Service Manager. This position will be based at The Rec Room West Edmonton Mall, 8882 170 St NW, Edmonton, AB T5T 4J2…
Added 12 hours ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
As a strategic partner to clinical, operational, and executive leaders, the Manager delivers financial and operational insights that support organizational performance, resource…
Added 12 hours ago
MP
Maintenance Tech
Mastronardi Produce
Sombra, ON
- Full-time
…a disability or documented medical need, please contact the Human Resource office so that arrangements can be made for the appropriate accommodation to be put into place before you begin…
Added 12 hours ago
MP
IPM Scout
Mastronardi Produce
Sombra, ON
- Full-time
…a disability or documented medical need, please contact the Human Resource office so that arrangements can be made for the appropriate accommodation to be put in…
Added 17 hours ago
RM
Manager
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
The Unit Manager reports to the Director of Medicine, ICU, Respiratory and Post Acute Care. They promote, facilitate, and manage the unit environment in such a way that patients receive…
Added 18 hours ago
A&
Manager - Transaction Advisory Canada - Performance Improvement
Alvarez & Marsal
Toronto, ON
- Full-time
Manager, Performance Improvement – Key Responsibilities
Added 21 hours ago
OS
Office Manager
Oregon State University
ON · Ontario, Canada
- Full-time
The Malheur Experiment Station of Oregon State University is seeking an Office Manager to serve as the operational anchor for an academic community dedicated to scholarship and education on…
Added 22 hours ago
HC
Elementary - Grade 5/6
Hamilton-Wentworth Catholic District School Board
Hamilton, ON
- Full-time
collect voluntary self -identification data from applicants in accordance with the Ontario Human Rights Code, HWCDSB’s Teacher Hiring Practices Administrative Procedures, and Ontario’s Anti…
Added 22 hours ago
YR
Elementary Long Term Occasional (LTO)100 % Grade 5 Homeroom
York Region District School Board
Markham, ON
- Full-time
…accommodation based on any of the protected grounds in the Human Rights Code to support candidate participation in the hiring process. When contacted, candidates will be provided with an…
Added 23 hours ago
NB
Operation Agent
National Bank of Canada
Victoria, BC
- Full-time
Warmly welcome clients to the branch and direct them to the right resource person
Added 1 day ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
As a strategic partner to clinical, operational, and executive leaders, the Manager delivers financial and operational insights that support organizational performance, resource…
Added 1 day ago
SI
Director of Operations
Systemex Industries Conseils
Montreal, QC
- Full-time
Added 1 day ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
The Human Resources Generalist plays a key role in supporting employees and managers across the organization while delivering a broad range of human resources programs, services, and…
Added 1 day ago
EG
Collections Operations Manager - Surrey
Emterra Group
Surrey, BC
- Full-time
…deemed to be an “essential service” by providing recycling, resource recovery and waste management services that keep our communities clean and safe and valuable materials within the…
Added 1 day ago
GL
Senior Payroll Specialist
goeasy Ltd.
Mississauga, ON
- Full-time
Lead year-end payroll processing and reconciliations, guiding the team throughout and keeping the Payroll Manager updated on progress and issues.
Added 1 day ago
MD
Director of Training and Prevention / Dir Child & Family Services
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Experience with strategic, resource and operational planning.
Added 1 day ago
RM
Manager
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
The Unit Manager reports to the Director of Medicine, ICU, Respiratory and Post Acute Care. They promote, facilitate, and manage the unit environment in such a way that patients receive…

Indigo

General Manager (Contract)

Red Deer, AB, Canada

$61,500 to $81,500 CAD / year · Full-time

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Job details

Pay: $61,500 to $81,500 CAD / year
Job type: Full-time
Apply by: Apr 30, 2027
Experience: 6+ years of progressive leadership experience in a specialty retail and/or multi-unit environment, including experience leading leaders and managing high-performing teams
Posting language: English
Posted: Nov 1, 2026

Original job description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The General Manager translates Indigo’s strategic priorities into entrepreneurial, locally relevant execution that strengthens community connection and brand affinity while delivering a customer-centric experience that drives sales, engagement, loyalty, and profitability.

Using strong systems thinking, this role ensures store processes and routines are both efficient and effective across customer experience, visual merchandising, product flow, scheduling, loss prevention, and talent development.

The General Manager is a key driver of retail results, fostering a high-performance, customer-focused environment where employees build their capabilities, contribute to team success, and bring the Indigo brand to life through meaningful business outcomes.

KEY PERFORMANCE METRICS

Net Promoter Score (NPS)
Net sales and profitability
Loyalty (plum and email acquisition)
Key Process Scorecard results
Store engagement score

KEY RESPONSIBILITIES – what the work is

Leads the translation of Indigo’s strategic priorities into focused, store-level execution, leveraging the My Performance Scorecard process to align objectives, drive disciplined action, and deliver measurable results.
Anticipates and mitigates risks to execution, identifying systemic barriers and influencing cross-functional partners to enable consistent delivery of the intended customer and operational experience.
Ensures the Indigo Experience and R.E.A.D. customer service model are consistently brought to life through strong Sales Generation Leadership (SGL) practices, including active, in-the-moment coaching to reinforce behaviours, elevate execution, and drive customer engagement and results.
Champions meaningful connection to the local community through book localization, curated events and experiences, and an authentic social media presence that builds engagement, relevance, and brand affinity.
Ensures consistent delivery of Indigo’s brand standards through disciplined visual merchandising execution, leveraging the VMA process to reinforce presentation, drive consistency, and enhance the customer experience.
Drives effective and efficient store operations through regular review of Key Process Scorecard performance, using insights to coach the team, reinforce accountability, and continuously improve execution and results.
Owns the scheduling process, ensuring effective deployment of labour to deliver a consistent customer experience while optimizing productivity and operational efficiency.
Delivers profitability through disciplined resource management and leadership of targeted shortage and shrink action plans, mitigating inventory risk while protecting sales and operational performance.
Applies strong business acumen to identify opportunities, assess performance, and take action to improve store results.
Ensures clarity of roles, responsibilities, and accountability across the store team, reinforcing expectations aligned to the store structure and RASI model.
Recruits, develops, and retains a high-performing store leadership and CER team through structured onboarding, coaching, and ongoing development.
Leads talent review, calibration, and succession planning within the store, identifying high-potential employees and creating targeted development opportunities.
Identifies and addresses performance, conduct, and engagement risks, taking appropriate action to maintain a strong, values-aligned team.
Drives employee engagement through strong employee relations, meaningful action planning, and the creation of a collaborative, inclusive team environment.
Ensures the health and safety of employees and customers, maintaining full compliance with all provincial policies, procedures, and standards.
Models and embeds Indigo’s guiding principles and values, fostering a positive, accountable, and high-performance team culture.

Reports to: Regional Director/District Manager

Manager once Removed (MOR): Senior Vice President, Retail

KEY RELATIONSHIPS

Internal:

Store employees
Store leadership team
Regional Human Resources Manager
Regional Loss Prevention Manager
Regional Visual Merchandising Manager
Retail Operations team
Facilities/IT support

External:

Customers
Consignment authors/agents and event vendors
Landlord/facilities contacts and service providers, as required

Qualifications

WHO YOU ARE:

6+ years of progressive leadership experience in a specialty retail and/or multi-unit environment, including experience leading leaders and managing high-performing teams
College degree preferred or equivalent combination of education and relevant experience
Demonstrated ability to lead a customer-first culture, delivering exceptional employee and customer experiences that drive engagement, loyalty, and business performance
Adaptable and resilient leader who can lead calmly through change, model a growth mindset, and foster a collaborative, inclusive, and accountable team culture
Strong business acumen with ability to translate enterprise priorities and sales results into focused store-level plans, routines, and measurable actions that drive customer, employee, and business outcomes
Data-driven and technology-enabled, with the ability to interpret reports, simplify insights into clear priorities, embed available tools into store routines, and use data to influence action and improve outcomes
Strong systems-thinking capability, with the ability to connect customer experience, product flow, visual merchandising, scheduling, loss prevention, and talent routines to deliver consistent store performance
Effective communication and problem-solving skills, with the ability to navigate complex situations, including escalated customer and employee matters
Demonstrated operational discipline, with the ability to execute consistently, manage competing priorities, and deliver results in a fast-paced environment
Sound judgment and employee relations maturity, with the ability to address performance, conduct, and engagement issues in a fair, respectful, values-aligned, and solutions-oriented manner
Full alignment with Indigo’s values as reflected in the Guiding Principles
A passion for Indigo’s mission and delivering a meaningful customer and team experience
Ability to work a flexible schedule, including evenings, weekends, and holidays
Ability to be mobile on the sales floor for extended periods and safely lift medium to large items (up to 40 lbs) using appropriate equipment and techniques
Bilingualism (French/English) required for roles based in Quebec

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

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More about this job

Responsibilities

Lead store-level execution of company priorities to deliver strong customer experiences, sales, profitability, operational performance, and community engagement. Manage and develop the store team, oversee scheduling, merchandising, loss prevention, and safety, and use performance data to improve results.

Requirements

Requires at least six years of progressive leadership experience in specialty retail or a multi-unit environment, including leading managers and high-performing teams; a college degree is preferred or equivalent education and experience. Candidates should demonstrate customer-first leadership, business and systems thinking, operational discipline, data-driven decision-making, strong communication and employee-relations judgment, and availability for flexible scheduling and physical store work.

Skills

Retail Leadership
Team Development
Customer Experience
Sales Generation
Business Acumen
Store Operations
Visual Merchandising
Scheduling
Loss Prevention
Inventory Management
Data Analysis
Community Engagement
Employee Relations
Performance Management
Succession Planning
Health And Safety

Visa sponsorship

Not detected in the job text

Keywords

Retail Management
Store Leadership
My Performance Scorecard
Sales Generation Leadership
R.E.A.D. Customer Service Model
Net Promoter Score
Net Sales
Profitability
Customer Loyalty
Plum Loyalty Program
Email Acquisition
Key Process Scorecard
Visual Merchandising
VMA Process
Scheduling
Labour Optimization
Loss Prevention
Shrink Management
Inventory Risk
Book Localization
Community Events
Social Media
Talent Development
Succession Planning
Employee Engagement
Employee Relations
RASI Model
Health And Safety
Data-Driven Decision-Making
Systems Thinking

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