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Added 51 mins ago
CS
Maintenance Assistant - Casual - Weekends
Cogir Senior Living
Toronto, ON · Kingsway
- Part-time
Reporting to the Maintenance Manager, the Maintenance Assistant executes routine repairs and carries out minor maintenance operations with a focus on providing superior customer service to…
Added 1 hour ago
AI
Specialist, Marketing Technology (12-month contract)
AGF Investments
Toronto, ON
- Contract
Reporting to the Senior Manager, Marketing Technology, this role is responsible for executing and supporting digital marketing operations, campaign enablement, reporting and platform…
Added 1 hour ago
P
Ingénieur(e) senior en gestion de projets et optimisation des ressources
PepsiCo
Levis, QC
- Full-time
Reporting directly to the Senior Project Manager for Eastern Canada, the project engineer will play a key role in planning, executing, and optimizing engineering initiatives, while…
Added 2 hours ago
IB
General Manager (Contract)
Indigo Books & Music
Red Deer, AB
- $61,500 to $81,500 CAD / year
- Full-time
Manager once Removed (MOR): Senior Vice President, Retail
Added 3 hours ago
GL
Senior Manager, Capital & Treasury
Gay Lea Foods
Toronto, ON · Etobicoke, ON
- Full-time
…discipline, reporting, and cross-functional coordination needed to support to enable effective decisions is a critical part of this role. Working closely with Finance, Business Units,…
Added 3 hours ago
I
General Manager (Contract)
Indigo
Red Deer, AB
- $61,500 to $81,500 CAD / year
- Full-time
Manager once Removed (MOR): Senior Vice President, Retail
Added 7 hours ago
BG
Trade Marketing Representative - Airdrie, AB
Bentoel Group - A Member of British American Tobacco
Airdrie, AB
- Full-time
Implementation of fast, agile, winning operations management
Added 7 hours ago
K
Manager, National CPA Program (12 months contract)
KPMG
AB · Lethbridge, AB · Abbotsford, BC · Chilliwack, BC · Kamloops, BC · Kelowna, BC · Langley (District), BC · Prince George, BC · Vancouver, BC · Vernon, BC · Victoria, BC · Winnipeg, MB · Fredericton, NB · St. John's, NL · Halifax, NS · Hamilton, ON · Kingston, ON · Kitchener, ON · London, ON · North Bay, ON · Oakville, ON · Ottawa, ON · Sault Ste. Marie, ON · Sudbury, ON · Toronto, ON · Vaughan, ON · Waterloo, ON · Windsor, ON · ON · Regina, SK · Saskatoon, SK · Edmonton, Alberta · Kanata, Ontario · Langley, British Columbia
- Full-time
Support Senior Manager, new CPA program (NCPP) in execution of processes related to CPA candidates such as CPA registration, CPA experience requirements and certification, competency…
Added 8 hours ago
Technical Product Manager - Geomembrane and Specialty market
Intertape Polymer Group (IPG)
Truro, NS · NS
Title: Product Manager - AgGeo & Specialty market
Added 8 hours ago
H
Senior Project Architect
HDR
Calgary, AB
- Full-time
Our Calgary office is seeking a Senior Project Architect with the desire to use and grow their technical expertise to successfully deliver architecture projects across Water, Resource,…
Added 8 hours ago
H
Transportation Design and Delivery Department Lead
HDR
Burlington, ON · Richmond Hill, ON · Toronto, ON
- Full-time
…Lead, we will count on you to take responsibility for the daily operations and continued growth for an established and growing highway and municipal roadway design group. In this position,…
Added 10 hours ago
TH
Senior Project Manager (Capital Planning and Redevelopment)
Trillium Health Partners
Mississauga, ON
- $53 to $66.25 CAD / hour
- Full-time
Position: Senior Project Manager, Capital Planning and Redevelopment
Added 10 hours ago
Junk Removal and Customer Service
1-800-GOT-JUNK?
Vancouver, BC
No prior junk removal experience required - we train you. Participate in daily recorded role-play scenarios to support ongoing training, skill development, and performance improvement.
Added 10 hours ago
B
Property Manager
BGIS
Iqaluit, NU
- Full-time
The Property Manager position supports and assists in the management of commercial real estate in accordance with the Management Agreements. The Property Manager is involved in all aspects…
Added 11 hours ago
C(
Administrative assistant
Centro (Ortnec)
Montreal, QC
- Full-time
We are looking for a proactive, highly organized, and reliable Personal Assistant to the CEO to provide comprehensive support across both business and personal matters. This role has a…
Added 11 hours ago
Operations Co-op (Hospitality)
Optima Living
Surrey, BC
You will work closely with the Regional Manager, Hospitality and the Senior Director, Resident Experience. As a co-op student, you will not be doing side work, you will contribute to real…
Added 11 hours ago
JI
Senior Product Manager
Jumbo Interactive
Calgary, AB
- Full-time
We are looking for a Senior Product Manager / Product Owner to lead the strategy, development, delivery, and ongoing evolution of innovative B2B and B2C lottery technology products in a…
Added 11 hours ago
BT
U.S. Corporate Tax Partner
Baker Tilly Canada
Toronto, ON
- Full-time
Current level: Senior Manager, Director, Principal, or Non-Equity Partner
Added 12 hours ago
IL
Sales Manager
Innovations LUNVIXOR Inc.
Montreal, QC
- Full-time
Role Description This is a full-time, on-site Sales Manager role based in Montreal, QC. The Sales Manager leads a sales team, sets clear targets, and monitors performance through regular…
Added 13 hours ago
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Senior Process Mechanical Engineer - Water/Wastewater
Stantec
Windsor, ON
- Full-time
We are looking for a talented senior process mechanical engineer and project manager focused on the planning and engineering design of water/wastewater infrastructure projects who wants to…
Added 14 hours ago
IF
Business Development Manager – Enterprise Fleet Solutions / Gestionnaire du développement des affaires – Solutions de flotte d’entreprise
Impact Fulfillment Services
Montreal, QC
- Full-time
…accompagne des organisations dans la résolution de défis liés aux opérations, à la gestion de flotte, à la logistique et à l’optimisation des coûts grâce à des solutions adaptées générant…
Added 15 hours ago
CO
Emergency Planning Manager (FT, Permanent)
City of Dawson Creek
Dawson Creek, BC
- Full-time
The City of Dawson Creek invites applications for a full-time Emergency Planning Manager. Reporting to the Deputy Fire Chief, the Emergency Planning Manager is responsible for the strategic…
Added 16 hours ago
M
Manager, Strategic Finance & Deal Desk
Mecka
Remote, Canada
- $140,000 to $155,000 USD / year
- Full-time
- Remote
As Manager, Strategic Finance & Deal Desk, you will build the deal desk that every commercial team runs its deals through, and own the models behind the prices we quote and the rates we…
Added 16 hours ago
M
Manager, Strategic Finance & Deal Desk
Mecka.ai
Richmond Hill, ON
- $140,000 to $155,000 USD / year
- Full-time
As Manager, Strategic Finance & Deal Desk, you will build the deal desk that every commercial team runs its deals through, and own the models behind the prices we quote and the rates we…
Added 16 hours ago
IG
Head of Operations
I'm green bio-based
Canada
- Full-time
We are seeking an experienced, strategic, and results-driven Head of Operations to lead and oversee the organization’s operational functions. This role is responsible for developing…

Indigo

General Manager (Contract)

Red Deer, AB, Canada

$61,500 to $81,500 CAD / year · Full-time

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Job details

Pay: $61,500 to $81,500 CAD / year
Job type: Full-time
Apply by: Apr 30, 2027
Experience: 6+ years of progressive leadership experience in a specialty retail and/or multi-unit environment, including experience leading leaders and managing high-performing teams
Posting language: English
Posted: Nov 1, 2026

Original job description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The General Manager translates Indigo’s strategic priorities into entrepreneurial, locally relevant execution that strengthens community connection and brand affinity while delivering a customer-centric experience that drives sales, engagement, loyalty, and profitability.

Using strong systems thinking, this role ensures store processes and routines are both efficient and effective across customer experience, visual merchandising, product flow, scheduling, loss prevention, and talent development.

The General Manager is a key driver of retail results, fostering a high-performance, customer-focused environment where employees build their capabilities, contribute to team success, and bring the Indigo brand to life through meaningful business outcomes.

KEY PERFORMANCE METRICS

Net Promoter Score (NPS)
Net sales and profitability
Loyalty (plum and email acquisition)
Key Process Scorecard results
Store engagement score

KEY RESPONSIBILITIES – what the work is

Leads the translation of Indigo’s strategic priorities into focused, store-level execution, leveraging the My Performance Scorecard process to align objectives, drive disciplined action, and deliver measurable results.
Anticipates and mitigates risks to execution, identifying systemic barriers and influencing cross-functional partners to enable consistent delivery of the intended customer and operational experience.
Ensures the Indigo Experience and R.E.A.D. customer service model are consistently brought to life through strong Sales Generation Leadership (SGL) practices, including active, in-the-moment coaching to reinforce behaviours, elevate execution, and drive customer engagement and results.
Champions meaningful connection to the local community through book localization, curated events and experiences, and an authentic social media presence that builds engagement, relevance, and brand affinity.
Ensures consistent delivery of Indigo’s brand standards through disciplined visual merchandising execution, leveraging the VMA process to reinforce presentation, drive consistency, and enhance the customer experience.
Drives effective and efficient store operations through regular review of Key Process Scorecard performance, using insights to coach the team, reinforce accountability, and continuously improve execution and results.
Owns the scheduling process, ensuring effective deployment of labour to deliver a consistent customer experience while optimizing productivity and operational efficiency.
Delivers profitability through disciplined resource management and leadership of targeted shortage and shrink action plans, mitigating inventory risk while protecting sales and operational performance.
Applies strong business acumen to identify opportunities, assess performance, and take action to improve store results.
Ensures clarity of roles, responsibilities, and accountability across the store team, reinforcing expectations aligned to the store structure and RASI model.
Recruits, develops, and retains a high-performing store leadership and CER team through structured onboarding, coaching, and ongoing development.
Leads talent review, calibration, and succession planning within the store, identifying high-potential employees and creating targeted development opportunities.
Identifies and addresses performance, conduct, and engagement risks, taking appropriate action to maintain a strong, values-aligned team.
Drives employee engagement through strong employee relations, meaningful action planning, and the creation of a collaborative, inclusive team environment.
Ensures the health and safety of employees and customers, maintaining full compliance with all provincial policies, procedures, and standards.
Models and embeds Indigo’s guiding principles and values, fostering a positive, accountable, and high-performance team culture.

Reports to: Regional Director/District Manager

Manager once Removed (MOR): Senior Vice President, Retail

KEY RELATIONSHIPS

Internal:

Store employees
Store leadership team
Regional Human Resources Manager
Regional Loss Prevention Manager
Regional Visual Merchandising Manager
Retail Operations team
Facilities/IT support

External:

Customers
Consignment authors/agents and event vendors
Landlord/facilities contacts and service providers, as required

Qualifications

WHO YOU ARE:

6+ years of progressive leadership experience in a specialty retail and/or multi-unit environment, including experience leading leaders and managing high-performing teams
College degree preferred or equivalent combination of education and relevant experience
Demonstrated ability to lead a customer-first culture, delivering exceptional employee and customer experiences that drive engagement, loyalty, and business performance
Adaptable and resilient leader who can lead calmly through change, model a growth mindset, and foster a collaborative, inclusive, and accountable team culture
Strong business acumen with ability to translate enterprise priorities and sales results into focused store-level plans, routines, and measurable actions that drive customer, employee, and business outcomes
Data-driven and technology-enabled, with the ability to interpret reports, simplify insights into clear priorities, embed available tools into store routines, and use data to influence action and improve outcomes
Strong systems-thinking capability, with the ability to connect customer experience, product flow, visual merchandising, scheduling, loss prevention, and talent routines to deliver consistent store performance
Effective communication and problem-solving skills, with the ability to navigate complex situations, including escalated customer and employee matters
Demonstrated operational discipline, with the ability to execute consistently, manage competing priorities, and deliver results in a fast-paced environment
Sound judgment and employee relations maturity, with the ability to address performance, conduct, and engagement issues in a fair, respectful, values-aligned, and solutions-oriented manner
Full alignment with Indigo’s values as reflected in the Guiding Principles
A passion for Indigo’s mission and delivering a meaningful customer and team experience
Ability to work a flexible schedule, including evenings, weekends, and holidays
Ability to be mobile on the sales floor for extended periods and safely lift medium to large items (up to 40 lbs) using appropriate equipment and techniques
Bilingualism (French/English) required for roles based in Quebec

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

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More about this job

Responsibilities

Lead store-level execution of company priorities to deliver strong customer experiences, sales, profitability, operational performance, and community engagement. Manage and develop the store team, oversee scheduling, merchandising, loss prevention, and safety, and use performance data to improve results.

Requirements

Requires at least six years of progressive leadership experience in specialty retail or a multi-unit environment, including leading managers and high-performing teams; a college degree is preferred or equivalent education and experience. Candidates should demonstrate customer-first leadership, business and systems thinking, operational discipline, data-driven decision-making, strong communication and employee-relations judgment, and availability for flexible scheduling and physical store work.

Skills

Retail Leadership
Team Development
Customer Experience
Sales Generation
Business Acumen
Store Operations
Visual Merchandising
Scheduling
Loss Prevention
Inventory Management
Data Analysis
Community Engagement
Employee Relations
Performance Management
Succession Planning
Health And Safety

Visa sponsorship

Not detected in the job text

Keywords

Retail Management
Store Leadership
My Performance Scorecard
Sales Generation Leadership
R.E.A.D. Customer Service Model
Net Promoter Score
Net Sales
Profitability
Customer Loyalty
Plum Loyalty Program
Email Acquisition
Key Process Scorecard
Visual Merchandising
VMA Process
Scheduling
Labour Optimization
Loss Prevention
Shrink Management
Inventory Risk
Book Localization
Community Events
Social Media
Talent Development
Succession Planning
Employee Engagement
Employee Relations
RASI Model
Health And Safety
Data-Driven Decision-Making
Systems Thinking

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