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Added 3 mins ago
Enrolment Services Advisor
University of British Columbia
Vancouver, BC · UBCV | Brock Hall (BRCK)
$7,158.42 to $10,292.25 CAD / month
Full-time
Added 3 mins ago
Enrolment Services Advisor
University of British Columbia
Vancouver, BC · UBCV | Brock Hall (BRCK)
$7,158.42 to $10,292.25 CAD / month
Full-time
Added 3 mins ago
Business Development Manager
Fire safety and protection LLC
Ottawa, ON
$75,000 to $95,000 CAD / year
Full-time
The Business Development Manager is responsible for driving revenue growth through proactive customer acquisition, strategic partnership development, and coordination of marketing…
Added 3 mins ago
Senior Demand Planner
Kenvue
Toronto, ON
Full-time
The Senior Demand Planner works closely with Demand Manager, Supply planning, Trade Customization, Project Management and Commercial teams including Marketing, and Sales Strategy to develop…
Added 3 mins ago
Director, Digital Marketing & Web Experience
Varicent
Toronto, ON
You’ll have the opportunity to shape the function - leading a Senior Manager of Digital Marketing and Senior Web Developer, partnering with specialized agencies, and working closely with…
Added 3 mins ago
Director, Digital Marketing & Web Experience
Varicent
Toronto, ON
Own strategy and performance across paid digital channels, including Google Ads, LinkedIn, paid social, display, retargeting, review sites, content syndication, programmatic, ABM platforms,…
Added 18 mins ago
Digital Product Owner
BMO
Toronto, ON · BMOPLACE
Full-time
…cross-functional product teams to clarify feature, story and content requirements; create story acceptance criteria; prioritizes the product backlog; and translates the product vision into…
Added 18 mins ago
Manager, Communications, Parental Leave
Bell
Toronto, ON
The Manager, Communications– Entertainment Content supports the development and execution of high-impact publicity strategies across Bell Media’s Crave and CTV programming, working closely…
Added 32 mins ago
Manager, Homestay Program, UCalgary Continuing Education
University of Calgary
Calgary, AB
Full-time
The English Language Program (ELP) within Continuing Education is currently seeking a Full-time Regular Manager, Homestay Program.
Added 32 mins ago
Website Manager
OpTalent | Canada | Recruitment
Toronto, ON · Etobicoke, ON
$100,000 to $130,000 CAD / year
Full-time
Leading the SEO/GEO/AEO strategy is a critical part of this role. The Digital Experience Manager will be responsible for building and managing the company’s organic web presence in…
Added 33 mins ago
Software Development Manager, Amazon Private Brands, Amazon Private Brands
Amazon
Vancouver, BC
We are seeking a talented and hands-on Software Development Manager to lead a high-performing engineering team building AI-powered functional modules within PBC. In this role, you will own…
Added 46 mins ago
Manager, Communications
Orano Canada
Saskatoon, SK
Full-time
Orano Canada is seeking a Communications Manager responsible for leading the company’s internal and external communication strategies, ensuring alignment with Orano Group’s global…
Added 46 mins ago
Director, Lifecycle Marketing
Arcady Media
Toronto, ON
Full-time
Pod structure: each Lifecycle Marketing Manager runs two pods. A pod holds a content strategist and two email designers, and one email technician is shared across the manager's two pods.…
Added 47 mins ago
Manager, Marketing
Loblaw Companies Limited
Brampton, ON
Full-time
The Manager, Marketing plays a key role in developing and executing marketing programs that support the growth of the National Wholesale Division of Loblaw Companies Limited.
Added 47 mins ago
Graphic Designer & Brand Coordinator
Tourism Ch’illiwack
Chilliwack, BC
Full-time
Reports to: Executive Director + Destination Marketing Manager
Added 48 mins ago
Marketing & Communication Manager
CSMC
Toronto, ON
Full-time
Create high-quality content across presentations, reports, proposals, website, social media, announcements and other corporate communications.
Added 1 hour ago
Digital & Email Marketing Manager
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
The Digital & Email Marketing Manager is responsible for the execution and optimization of website content, promotions, and email marketing campaigns. This role drives revenue growth,…
Added 1 hour ago
Senior Manager, Customer Marketing
Give and Go Prepared Foods
Toronto, ON · Etobicoke, ON
$120,000 to $170,000 CAD / year
Full-time
Develop and execute multi-year customer strategy by translating consumer, customer, and category insights into growth opportunities that deliver long-term business objectives.
Added 1 hour ago
E-Commerce Portfolio Lead
IMGadgets™
Mississauga, ON
Full-time
The E-Commerce Portfolio Lead bridges high-level strategy and day-to-day execution. This role focuses on accountability, account partner coordination, product sourcing support, launch…
Added 1 hour ago
Change Manager / Gestionnaire du changement
Maples Group
Montreal, QC
Full-time
We are looking for an accomplished Change Manager to join our team as part of our financial services business in Montreal.
Added 1 hour ago
Social Media & Student Engagement Coordinator
Dexterra
Victoria, BC
$20 to $22 CAD / hour
Part-time
This role goes beyond content creation, you’ll play a key part in driving engagement, increasing revenue through strategic marketing campaigns, and managing our e-commerce platform. You’ll…
Added 1 hour ago
Sharepoint Migration Delivery Technical Lead
Zodiac Solutions, Inc
Toronto, ON
Full-time
Own the technical migration strategy, architecture, delivery plan, and migration-wave schedule for on-premises, cloud, tenant-to-tenant, and legacy-content migrations.
Added 1 hour ago
Communications Consultant
The City of Red Deer
Red Deer, AB
…Consultant. Reporting directly to the Corporate Communications Manager, the Communications Consultant works closely with their assigned portfolio departments, in addition to the whole…
Added 2 hours ago
Manager, Learning Architecture & Strategy – Canadian Banking Contact Center
TD
London, ON · Toronto, ON · Ottawa, ON · Markham, ON · Montreal, QC
Full-time
The Manager, Learning Architecture & Strategy will own learning needs analysis, content strategy, and learning asset development across onboarding, Day 2, and capability uplift. Working…
Added 2 hours ago
Learning Designer
TD
London, ON · Toronto, ON · Ottawa, ON · Markham, ON · Montreal, QC
Full-time
…performance-focused learning experiences. Working from the learning strategy and solution direction established by the Manager, Learning Architecture & Strategy, the Learning Designer…

Indigo

Learning and Development Manager

Toronto, ON, Canada

Pay: $100,000 to $125,000 CAD / year
Job type: Full-time
Apply by: Oct 28, 2026
Experience: Minimum 5 years of instructional and e-learning design and delivery experience, ideally in a retail environment
Posting language: English
Posted: Sep 28, 2026

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Original job description

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The Manager, Learning and Development is responsible for designing, implementing, and continuously improving learning strategies and programs that build individual, team, and organizational capabilities. This role ensures learning solutions are aligned with business goals, fosters a culture of continuous development, leverages innovative technologies and methodologies, and supports employee growth to drive high performance and future readiness across Indigo.

KEY PERFORMANCE METRICS

Course Evaluation Results
Employee Survey Results – Specific to Training
Delivery against Plan
Improved business results – specific to each learning initiative

KEY ACCOUNTABILITIES

Functional

Design and develop interactive and engaging learning programs to support organizational talent development needs.
Manage the enterprise LMS and continually improve its functionality and content to engage employees and develop key organizational skills.
Lead learning and development programs through design, development, facilitation and evaluation - partner with HRM and business leaders to develop implementation plans to roll out programs and new initiatives.
Collaborate with HRMs and leaders to proactively complete learning needs analyses based on business priorities, identify skill gaps and design programs to meet those needs.
Design and produce programs and materials for blended learning programs, including facilitator guides, visual aids, case studies and evaluation tools consistent with the Indigo learning strategy, principles and guidelines
Continuously monitor and integrate emerging trends, technology and innovations in learning and development to enhance program effectiveness and learner experience.
Provide input to the training budget process.
Maintain and update current core curriculum and compliance training programs and materials.
Develop partnerships and collaborate with business partners and SMEs, including during analysis, design, and development, to produce quality learning within established timeframes.
Design, develop and evaluate learning and delivery strategies including leader and participant guides, learning activities, reference guides or job-aids, storyboards, video scripts, design documents, E-Learning modules, pre-work, post-work and train-the-trainer materials
Develop appropriate learning assessment strategies and tools to measure the effectiveness of learning programs.
Ensure the completion of learning deliverables and set/adhere to team budgets, as applicable.
Embrace and seek out technology that creates high-tech and high-touch solutions for Indigo employees.

People

Act as an advocate for the customer by placing them at the forefront of all design and decision-making processes.
Ensure all workstream team members have clear performance objectives aligned with Indigo Function and Department goals.
Communicate appropriate context, standards and prescribed limits for work stream team members.
Establish effective working relationships with work stream team members
Bring out the best in others, empower, and constructively stretch talent
Give authentic feedback on performance and potential
Collaborate with others to drive flexible and iterative solutions, quickly and easily
Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
Help others see the impacts of their efforts and proactively engage other functions to get input
Encourage others to freely share their point of view and be open to feedback

Cultural

Model Indigo’s Guiding Principles and convey a positive image in everything you do
Celebrate the diversity of thought and have an open mindset
Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
Embrace, champion, and influence change through the HR team and the organization
Challenge the status quo and consistently identify areas for improvement, diagnose issues and work to resolve them

SCOPE

Reports to: Director, Talent Development

KEY RELATIONSHIPS

Internal:

Interfaces and builds relationships with members of the Retail and Supply Chain team, the HR team, corporate business groups, external consultants and vendors
Cultivate and maintain collaborative professional relationships with internal and external Subject Matter Experts (SMEs) and analyze learning and performance needs of the business/function

External:

Vendors and contacts

Qualifications

Work Experience / Education / Certifications

Minimum 5 years of instructional and e-learning design and delivery experience, ideally in a retail environment
University degree in Human Resources, Education or Adult Training and Development
Must demonstrate a solid understanding of adult learning principles and design methodologies

Competencies / Skills / Attributes

Strong instructional design and visual design skills - sensitivity to layout, typography and colour
Expert in MS Office applications, primarily: Word, PowerPoint, and Excel
Highly proficient in using multimedia technology to enhance training/learning experiences
Exceptional writing, editing, and researching skills
Expert multi-tasking, prioritization, and project management abilities
Strong organizational skills and relentless attention to detail
Proven ability to consistently meet and exceed goals and deadlines
Able to quickly learn new product releases and industry trends
Self-starter with demonstrated ability to drive results and get the job done
Conceptual and strategic thinker, team player, excellent communication skills with internal customers and colleagues

Technical Skills

Experience using Articulate 360, or similar, to create learning content
Experience using AI applications to enhance learning and development initiatives, including the design of personalized learning pathways, content creation, learner engagement strategies and performance analytics.
Experience with Adobe Creative Suite
Experience managing LMS, LCMS, and online learning platforms
Experience using video editing software

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

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More about this job

Responsibilities

Design, deliver, and evaluate engaging learning programs and blended learning materials aligned with business priorities, while managing and improving the enterprise LMS and core training curriculum. Partner with HR, business leaders, and subject matter experts to identify skill gaps, measure learning effectiveness, manage deliverables and budgets, and foster a culture of continuous development.

Requirements

Requires at least five years of instructional and e-learning design and delivery experience, ideally in retail, and a university degree in Human Resources, Education, or Adult Training and Development. Candidates should bring strong adult-learning, instructional and visual design, communication, and project-management skills, along with experience using learning platforms and tools such as Articulate 360, Adobe Creative Suite, AI applications, and video-editing software.

Skills

Instructional Design
E-Learning Design
Learning Program Development
Learning Needs Analysis
Adult Learning Principles
Learning Management Systems
Visual Design
Multimedia Technology
Articulate 360
Adobe Creative Suite
Artificial Intelligence Applications
Project Management
Budget Management
Learning Assessment
Video Editing
Communication

Visa sponsorship

Not detected in the job text

Keywords

Instructional Design
E-Learning
Adult Learning Principles
Learning Needs Analysis
Blended Learning
Learning Management System
Articulate 360
Adobe Creative Suite
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
Artificial Intelligence
Performance Analytics
Multimedia Technology
Video Editing
Facilitator Guides
Job Aids
Storyboards
Train-The-Trainer
Learning Assessment
Compliance Training
Talent Development
Project Management
Budget Management
Retail
Supply Chain

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