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Added 10 mins ago
Territory Manager - Compact Construction Equipment
Brandt Group of Companies
Thunder Bay, ON
Full-time
Brandt Tractor Ltd. is currently seeking a Territory Manager - Compact Construction Equipment for our Thunder Bay Construction & Forestry location
Added 10 mins ago
IT Support Auxiliary
ILSC Education Group
Toronto, ON
Part-time
Reporting to the Manager, Systems Technology, the IT Support Auxiliary works as part of the Global IT Systems Support team. The IT Support Auxiliary is responsible for coordinating with key…
Added 10 mins ago
Mechanical Technician | Manufacturing
Albarrie Canada Limited
Barrie, ON
$60,000 to $65,000 CAD / year
Full-time
Under the guidance of the Engineering Manager, this position performs a variety of functions in an engineering and manufacturing capacity. These duties include but are not limited to…
Added 10 mins ago
Registered Nurse, Complex Care
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Ottawa, ON
Full-time
Reporting to the Clinical Manager, as a member of the interdisciplinary team, you will deliver safe, effective, patient-centered, ethical, and evidence-based nursing care according to scope…
Added 10 mins ago
Health Care Aide | Permanent, Full-Time | Evenings 3:00-11:30pm (5days on, 2off, 5days on, 3off)
Sienna Senior Living
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Full-time
Reporting to a Wellness Manager, the Health Care Aide is a critical role within our communities as it impacts the lives of residents.
Added 10 mins ago
Senior Manager, Enterprise Risk - Internal Audit & Controls with audit experience T1 (Soc1, Soc2)
MNP
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Full-time
Make an impact with our Enterprise Risk - Internal Audit & Controls team as a Manager. This diverse team of professionals utilizes leading-edge industry knowledge to assist clients in…
Added 10 mins ago
Office Manager
Federated Co-operatives Limited
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Full-time
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Outside Sales Representative
Bunzl Canada
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Attend sales meetings and meet with sales manager on a regular basis
Added 23 mins ago
Senior Manager Talent Acquisition
National Bank of Canada
Montreal, QC
Full-time
Reporting to the Vice-President – career and Talent, the Senior Manager – Talent Acquisition exercises strategic leadership over all talent acquisition, attraction, mobility and growth…
Added 23 mins ago
Nurse Practitioner (NP), Youth Wellness Hub
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Added 23 mins ago
Nurse Practitioner (NP), Youth Wellness Hub
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Added 23 mins ago
GWS Migration Lead
SRA Group
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$75 to $80 CAD / hour
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…resolutions. Provide regular technical updates to the project manager and relevant…
Added 23 mins ago
Project Engineer
Agnico Eagle Mines Limited
Cochrane, ON
Full-time
Reporting to the Manager, Tailings, Water and Environment, you will be part of the TMA Department. As a Project Engineer, you will support the delivery of site‑based capital projects and…
Added 23 mins ago
Research Coordinator III, MAP Cntr for Urban Health Solutions
St. Michael's Hospital
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…worked remotely, subject to a signed Remote Work Agreement and manager…
Added 23 mins ago
Senior Communications Officier (French Services) (Telework/Hybrid)
Radio-Canada
Regina, SK
Full-time
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Added 23 mins ago
Project Manager
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As a Project Manager, you will play a key role in delivering land development and municipal engineering projects that support growth and enhance the communities we serve. Working alongside…
Added 23 mins ago
CRM & Lifecycle Marketing Specialist
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…strategic direction of the Senior Customer Experience & Retention Manager, this role builds and maintains the CRM infrastructure and day-to-day loyalty operations that power relevant,…
Added 23 mins ago
Part-Time Sales Associate
Match Retail
Winnipeg, MB
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Step 2 Shortlisted candidates participate in a phone or virtual interview with the Hiring Manager.
Added 23 mins ago
REGISTERED NURSE (RN), PRIMARY CARE
Northern Health - BC
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…priorities of Northern Health, and under the general supervision of Manager or designate, the Primary Care Nurse (PCN) practices in accordance with the standards of professional practice…
Added 23 mins ago
Client Services Associate - January 2027
proSapient
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$55,000 to $75,000 CAD / year
Full-time
Working closely with the Client Services Manager, you will take full ownership of client requests from the initial brief through to identifying, engaging, and qualifying relevant experts.…
Added 23 mins ago
Senior Integration Specialist
Flexstaf I.T. Inc.
Toronto, ON · Greater Toronto Area, Canada
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…integration solutions through the life cycle and reports progress to manager, stakeholders and team members and ensures successful delivery of solutions adhering to project management…
Added 23 mins ago
Administrative Officer (French Services) (On Site)
Radio-Canada
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Full-time
As an Administrative officer you report to the Manager, Contract Operations and Administration, and are responsible for supporting and working closely with project managers by performing…
Added 23 mins ago
Roger Vivier - Client Advisor
Roger Vivier
Toronto, ON
Full-time
…dedication. The Client Advisor works under the direction of the Store Manager. The role of the Client Advisor is to escort the customer through the sales ritual, while exhibiting impeccable…
Added 23 mins ago
Architectural Acoustical Engineer (Project Manager)
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…simply our ability to manage schedules and budgets. As a Project Manager, you'll lead multidisciplinary acoustical consulting projects from concept through completion while remaining…
Added 23 mins ago
Community Disability Worker: Every Other Saturday 24 Hours
Robin Hood Association
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Internship

Indigo

Learning and Development Manager

Toronto, ON, Canada

Pay: $100,000 to $125,000 CAD / year
Job type: Full-time
Apply by: Oct 28, 2026
Experience: Minimum 5 years of instructional and e-learning design and delivery experience, ideally in a retail environment
Posting language: English
Posted: Sep 28, 2026

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Original job description

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The Manager, Learning and Development is responsible for designing, implementing, and continuously improving learning strategies and programs that build individual, team, and organizational capabilities. This role ensures learning solutions are aligned with business goals, fosters a culture of continuous development, leverages innovative technologies and methodologies, and supports employee growth to drive high performance and future readiness across Indigo.

KEY PERFORMANCE METRICS

Course Evaluation Results
Employee Survey Results – Specific to Training
Delivery against Plan
Improved business results – specific to each learning initiative

KEY ACCOUNTABILITIES

Functional

Design and develop interactive and engaging learning programs to support organizational talent development needs.
Manage the enterprise LMS and continually improve its functionality and content to engage employees and develop key organizational skills.
Lead learning and development programs through design, development, facilitation and evaluation - partner with HRM and business leaders to develop implementation plans to roll out programs and new initiatives.
Collaborate with HRMs and leaders to proactively complete learning needs analyses based on business priorities, identify skill gaps and design programs to meet those needs.
Design and produce programs and materials for blended learning programs, including facilitator guides, visual aids, case studies and evaluation tools consistent with the Indigo learning strategy, principles and guidelines
Continuously monitor and integrate emerging trends, technology and innovations in learning and development to enhance program effectiveness and learner experience.
Provide input to the training budget process.
Maintain and update current core curriculum and compliance training programs and materials.
Develop partnerships and collaborate with business partners and SMEs, including during analysis, design, and development, to produce quality learning within established timeframes.
Design, develop and evaluate learning and delivery strategies including leader and participant guides, learning activities, reference guides or job-aids, storyboards, video scripts, design documents, E-Learning modules, pre-work, post-work and train-the-trainer materials
Develop appropriate learning assessment strategies and tools to measure the effectiveness of learning programs.
Ensure the completion of learning deliverables and set/adhere to team budgets, as applicable.
Embrace and seek out technology that creates high-tech and high-touch solutions for Indigo employees.

People

Act as an advocate for the customer by placing them at the forefront of all design and decision-making processes.
Ensure all workstream team members have clear performance objectives aligned with Indigo Function and Department goals.
Communicate appropriate context, standards and prescribed limits for work stream team members.
Establish effective working relationships with work stream team members
Bring out the best in others, empower, and constructively stretch talent
Give authentic feedback on performance and potential
Collaborate with others to drive flexible and iterative solutions, quickly and easily
Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
Help others see the impacts of their efforts and proactively engage other functions to get input
Encourage others to freely share their point of view and be open to feedback

Cultural

Model Indigo’s Guiding Principles and convey a positive image in everything you do
Celebrate the diversity of thought and have an open mindset
Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
Embrace, champion, and influence change through the HR team and the organization
Challenge the status quo and consistently identify areas for improvement, diagnose issues and work to resolve them

SCOPE

Reports to: Director, Talent Development

KEY RELATIONSHIPS

Internal:

Interfaces and builds relationships with members of the Retail and Supply Chain team, the HR team, corporate business groups, external consultants and vendors
Cultivate and maintain collaborative professional relationships with internal and external Subject Matter Experts (SMEs) and analyze learning and performance needs of the business/function

External:

Vendors and contacts

Qualifications

Work Experience / Education / Certifications

Minimum 5 years of instructional and e-learning design and delivery experience, ideally in a retail environment
University degree in Human Resources, Education or Adult Training and Development
Must demonstrate a solid understanding of adult learning principles and design methodologies

Competencies / Skills / Attributes

Strong instructional design and visual design skills - sensitivity to layout, typography and colour
Expert in MS Office applications, primarily: Word, PowerPoint, and Excel
Highly proficient in using multimedia technology to enhance training/learning experiences
Exceptional writing, editing, and researching skills
Expert multi-tasking, prioritization, and project management abilities
Strong organizational skills and relentless attention to detail
Proven ability to consistently meet and exceed goals and deadlines
Able to quickly learn new product releases and industry trends
Self-starter with demonstrated ability to drive results and get the job done
Conceptual and strategic thinker, team player, excellent communication skills with internal customers and colleagues

Technical Skills

Experience using Articulate 360, or similar, to create learning content
Experience using AI applications to enhance learning and development initiatives, including the design of personalized learning pathways, content creation, learner engagement strategies and performance analytics.
Experience with Adobe Creative Suite
Experience managing LMS, LCMS, and online learning platforms
Experience using video editing software

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

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More about this job

Responsibilities

Design, deliver, and evaluate engaging learning programs and blended learning materials aligned with business priorities, while managing and improving the enterprise LMS and core training curriculum. Partner with HR, business leaders, and subject matter experts to identify skill gaps, measure learning effectiveness, manage deliverables and budgets, and foster a culture of continuous development.

Requirements

Requires at least five years of instructional and e-learning design and delivery experience, ideally in retail, and a university degree in Human Resources, Education, or Adult Training and Development. Candidates should bring strong adult-learning, instructional and visual design, communication, and project-management skills, along with experience using learning platforms and tools such as Articulate 360, Adobe Creative Suite, AI applications, and video-editing software.

Skills

Instructional Design
E-Learning Design
Learning Program Development
Learning Needs Analysis
Adult Learning Principles
Learning Management Systems
Visual Design
Multimedia Technology
Articulate 360
Adobe Creative Suite
Artificial Intelligence Applications
Project Management
Budget Management
Learning Assessment
Video Editing
Communication

Visa sponsorship

Not detected in the job text

Keywords

Instructional Design
E-Learning
Adult Learning Principles
Learning Needs Analysis
Blended Learning
Learning Management System
Articulate 360
Adobe Creative Suite
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
Artificial Intelligence
Performance Analytics
Multimedia Technology
Video Editing
Facilitator Guides
Job Aids
Storyboards
Train-The-Trainer
Learning Assessment
Compliance Training
Talent Development
Project Management
Budget Management
Retail
Supply Chain

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