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Added 5 mins ago
Senior Security Engineer - Cloud Security
PagerDuty
Toronto, ON
Full-time
…strong engineer: you'll build and operate security-focused systems at scale to protect PagerDuty's multi-account AWS environment and the Kubernetes platforms running on it, with deep…
Added 5 mins ago
RQ00798 and RQ00799 - Senior Software Developer - Full Stack
Amyantek
Toronto, ON · Greater Toronto Area, Canada
Contract
Develops and/or applies complex business and application models, information structures, data models, data schemas, technical program code, network and security interfaces, data and…
Added 5 mins ago
Product Manager
Robert Half
Mississauga, ON
$85,000 to $95,000 CAD / year
Full-time
We are seeking a Product Manager for our client, a growing organization in the industrial electronics and automation space. This is an exciting opportunity for an early-career engineer who…
Added 5 mins ago
Senior Program Manager
ecobee
Toronto, ON
Full-time
The Senior Program Manager leads cross-functional delivery of product development initiatives, including new product introductions, cost reduction, technology integration, and lifecycle…
Added 5 mins ago
Manager, Site and Clinical Services - Long Term Care and Assisted Living
The Good Samaritan Society
Gibsons, BC
Full-time
We have an exciting opportunity for a Manager, Site and Clinical Services – Long Term Care (LTC) and Assisted Living (AL) to join the Good Samaritan Society at Christenson Village in…
Added 5 mins ago
Manager, Finance Systems & Data Governance
Neo Performance Materials
Toronto, ON
$110,000 to $130,000 CAD / year
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Added 5 mins ago
Senior Art & Design Career Manager - EA SPORTS™ UFC
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Senior Art & Design Career Manager - EA SPORTS™ UFC
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Database Administrator
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Ottawa, ON
Full-time
Reporting to the Manager of Database Services and Application, the Database Administrator role is responsible for managing Oracle and SQL server databases, ensuring their availability,…
Added 6 mins ago
Design Studio Operations Lead (18-Month Contract)
Brookfield Properties
Toronto, ON
Full-time
…timelines. The role maintains studio samples, displays and product information; collaborates with trade partners, suppliers and internal teams to support current offerings, forecasts,…
Added 21 mins ago
Sr Product Manager
DIRTT
AB · Calgary, AB
Full-time
The Senior Product Manager is responsible for the strategy, execution, and performance of DIRTT’s product portfolio ensuring strong product direction, clear accountability, and alignment to…
Added 21 mins ago
Senior Program Manager
Generac Power Systems
Toronto, ON · Canada - Toronto
Full-time
The Senior Program Manager leads cross-functional delivery of product development initiatives, including new product introductions, cost reduction, technology integration, and lifecycle…
Added 21 mins ago
Analyst, Integrated Fixed Income
Fiera Capital
Toronto, ON · Montreal, QC
Full-time
Fiera Capital is a global independent asset manager with an entrepreneurial culture and a clear vision: to deliver disciplined, high-conviction investment solutions that create lasting…
Added 21 mins ago
Manager IT Audit
Royal Bank of Canada
Toronto, ON
Full-time
Manager IT Internal Audit is a curious, dynamic, adaptable, solution-oriented team player and self-starter. You will be part of a global Internal Audit team with the mandate to assess and…
Added 21 mins ago
Lead Security Analyst
Open Text Corporation
Richmond Hill, ON
Global Information Security (GIS) leverages our people, processes and technology to develop new digitalization efforts that ensure our enterprise systems’ reliability, minimize staff…
Added 36 mins ago
Tax Manager
Accountor CPA
Calgary, AB
Full-time
We are seeking an experienced Tax Manager to join our growing accounting and tax practice.
Added 36 mins ago
Human Resources Administrator - HRIS & Process Improvement
Near North District School Board
North Bay, ON
Internship
Post-secondary diploma or degree in Human Resources, Business Administration, Information Systems, or a related field
Added 36 mins ago
Manager – Business Technology/ Directeur, Système de gestion
Maples Group
Montreal, QC
Full-time
The Manager – Business Technology reports to the Senior Manager – Business Technology and is responsible for a team of business systems analysts that define the business systems strategy…
Added 37 mins ago
Team Lead-Retail
Roots
Thornhill, ON
At Roots, our Team Leads are brand ambassadors who set the tone on the sales floor every shift. Reporting to the Store Manager, you’ll lead by example, coach teammates in the moment, and…
Added 37 mins ago
Senior Security Engineer - Cloud Security
PagerDuty
Toronto, ON
…strong engineer: you'll build and operate security-focused systems at scale to protect PagerDuty's multi-account AWS environment and the Kubernetes platforms running on it, with deep…
Added 51 mins ago
Senior Manager, Global Design & Standards - Global AML
Scotiabank
ON · Mississauga, ON
…while ensuring the adequacy, adherence to, and effectiveness of business controls to meet obligations with respect to operational risk, regulatory compliance risk, and conduct risk.…
Added 51 mins ago
Senior Manager, Global Effectiveness & Initiatives - Global AML
Scotiabank
ON · Mississauga, ON
…while ensuring the adequacy, adherence to, and effectiveness of business controls to meet obligations with respect to operational risk, regulatory compliance risk, and conduct risk.…
Added 51 mins ago
Manager, Analytics Engineering, Global Transaction Banking Analytics - Toronto
Scotiabank
Toronto, ON
The Manager, Analytics Engineering role is a hands-on technical expert responsible for designing, building, and optimizing the analytics data assets, analytical models, and self-serve…
Added 51 mins ago
Business Development Representative
Fortive
Toronto, ON
Full-time
…applications have helped clients across all industries improve business performance, mitigate organization-wide risk, and ensure sustained compliance with internationally accepted standards…
Added 51 mins ago
Senior Project Manager – Digital Transformation
University of British Columbia
Vancouver, BC · UBCV | The Leonard S. Klinck Building (LSK)
$11,397 to $17,081.58 CAD / month
Full-time
AAPS Salaried - Information Systems and Technology, Level E2
Added 51 mins ago
Project Manager – CIC
University of British Columbia
Vancouver, BC · UBCV | West Mall Swing Space Building (SWNG)
$8,810.92 to $13,202.5 CAD / month
Full-time
AAPS Salaried - Information Systems and Technology, Level D

Indigo

Learning and Development Manager

Toronto, ON, Canada

Pay: $100,000 to $125,000 CAD / year
Job type: Full-time
Apply by: Oct 28, 2026
Experience: Minimum 5 years of instructional and e-learning design and delivery experience, ideally in a retail environment
Posting language: English
Posted: Sep 28, 2026

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Original job description

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The Manager, Learning and Development is responsible for designing, implementing, and continuously improving learning strategies and programs that build individual, team, and organizational capabilities. This role ensures learning solutions are aligned with business goals, fosters a culture of continuous development, leverages innovative technologies and methodologies, and supports employee growth to drive high performance and future readiness across Indigo.

KEY PERFORMANCE METRICS

Course Evaluation Results
Employee Survey Results – Specific to Training
Delivery against Plan
Improved business results – specific to each learning initiative

KEY ACCOUNTABILITIES

Functional

Design and develop interactive and engaging learning programs to support organizational talent development needs.
Manage the enterprise LMS and continually improve its functionality and content to engage employees and develop key organizational skills.
Lead learning and development programs through design, development, facilitation and evaluation - partner with HRM and business leaders to develop implementation plans to roll out programs and new initiatives.
Collaborate with HRMs and leaders to proactively complete learning needs analyses based on business priorities, identify skill gaps and design programs to meet those needs.
Design and produce programs and materials for blended learning programs, including facilitator guides, visual aids, case studies and evaluation tools consistent with the Indigo learning strategy, principles and guidelines
Continuously monitor and integrate emerging trends, technology and innovations in learning and development to enhance program effectiveness and learner experience.
Provide input to the training budget process.
Maintain and update current core curriculum and compliance training programs and materials.
Develop partnerships and collaborate with business partners and SMEs, including during analysis, design, and development, to produce quality learning within established timeframes.
Design, develop and evaluate learning and delivery strategies including leader and participant guides, learning activities, reference guides or job-aids, storyboards, video scripts, design documents, E-Learning modules, pre-work, post-work and train-the-trainer materials
Develop appropriate learning assessment strategies and tools to measure the effectiveness of learning programs.
Ensure the completion of learning deliverables and set/adhere to team budgets, as applicable.
Embrace and seek out technology that creates high-tech and high-touch solutions for Indigo employees.

People

Act as an advocate for the customer by placing them at the forefront of all design and decision-making processes.
Ensure all workstream team members have clear performance objectives aligned with Indigo Function and Department goals.
Communicate appropriate context, standards and prescribed limits for work stream team members.
Establish effective working relationships with work stream team members
Bring out the best in others, empower, and constructively stretch talent
Give authentic feedback on performance and potential
Collaborate with others to drive flexible and iterative solutions, quickly and easily
Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
Help others see the impacts of their efforts and proactively engage other functions to get input
Encourage others to freely share their point of view and be open to feedback

Cultural

Model Indigo’s Guiding Principles and convey a positive image in everything you do
Celebrate the diversity of thought and have an open mindset
Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
Embrace, champion, and influence change through the HR team and the organization
Challenge the status quo and consistently identify areas for improvement, diagnose issues and work to resolve them

SCOPE

Reports to: Director, Talent Development

KEY RELATIONSHIPS

Internal:

Interfaces and builds relationships with members of the Retail and Supply Chain team, the HR team, corporate business groups, external consultants and vendors
Cultivate and maintain collaborative professional relationships with internal and external Subject Matter Experts (SMEs) and analyze learning and performance needs of the business/function

External:

Vendors and contacts

Qualifications

Work Experience / Education / Certifications

Minimum 5 years of instructional and e-learning design and delivery experience, ideally in a retail environment
University degree in Human Resources, Education or Adult Training and Development
Must demonstrate a solid understanding of adult learning principles and design methodologies

Competencies / Skills / Attributes

Strong instructional design and visual design skills - sensitivity to layout, typography and colour
Expert in MS Office applications, primarily: Word, PowerPoint, and Excel
Highly proficient in using multimedia technology to enhance training/learning experiences
Exceptional writing, editing, and researching skills
Expert multi-tasking, prioritization, and project management abilities
Strong organizational skills and relentless attention to detail
Proven ability to consistently meet and exceed goals and deadlines
Able to quickly learn new product releases and industry trends
Self-starter with demonstrated ability to drive results and get the job done
Conceptual and strategic thinker, team player, excellent communication skills with internal customers and colleagues

Technical Skills

Experience using Articulate 360, or similar, to create learning content
Experience using AI applications to enhance learning and development initiatives, including the design of personalized learning pathways, content creation, learner engagement strategies and performance analytics.
Experience with Adobe Creative Suite
Experience managing LMS, LCMS, and online learning platforms
Experience using video editing software

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

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More about this job

Responsibilities

Design, deliver, and evaluate engaging learning programs and blended learning materials aligned with business priorities, while managing and improving the enterprise LMS and core training curriculum. Partner with HR, business leaders, and subject matter experts to identify skill gaps, measure learning effectiveness, manage deliverables and budgets, and foster a culture of continuous development.

Requirements

Requires at least five years of instructional and e-learning design and delivery experience, ideally in retail, and a university degree in Human Resources, Education, or Adult Training and Development. Candidates should bring strong adult-learning, instructional and visual design, communication, and project-management skills, along with experience using learning platforms and tools such as Articulate 360, Adobe Creative Suite, AI applications, and video-editing software.

Skills

Instructional Design
E-Learning Design
Learning Program Development
Learning Needs Analysis
Adult Learning Principles
Learning Management Systems
Visual Design
Multimedia Technology
Articulate 360
Adobe Creative Suite
Artificial Intelligence Applications
Project Management
Budget Management
Learning Assessment
Video Editing
Communication

Visa sponsorship

Not detected in the job text

Keywords

Instructional Design
E-Learning
Adult Learning Principles
Learning Needs Analysis
Blended Learning
Learning Management System
Articulate 360
Adobe Creative Suite
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
Artificial Intelligence
Performance Analytics
Multimedia Technology
Video Editing
Facilitator Guides
Job Aids
Storyboards
Train-The-Trainer
Learning Assessment
Compliance Training
Talent Development
Project Management
Budget Management
Retail
Supply Chain

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