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Added 19 mins ago
Solution Integration Manager
KPMG Canada
Vancouver, BC
Full-time
At KPMG in Canada, our people bring their unique perspectives to Canada’s most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the…
Added 19 mins ago
Solution Integration Manager
KPMG Canada
Toronto, ON
Full-time
At KPMG in Canada, our people bring their unique perspectives to Canada’s most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the…
Added 19 mins ago
Human Resource Operations - Immigration Specialist
Capital One
Toronto, ON
Full-time
…processes and continuous improvement initiatives. This role will partner closely with immigration vendors, HR partners , Payroll, the business and enterprise partners to work through and…
Added 19 mins ago
Project Coordinator, Value Management and Delivery Office, Innovation and Delivery (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Toronto, ON · Montreal, QC
Full-time
…the Corporation’s technology and infrastructure. We are the people that make stuff work. We make connections between media content, systems, people and places. We are the space in…
Added 19 mins ago
Partner Business Coordinator - Lenovo
CDW
ON · Virtual - Ontario
Full-time
Our Partner Business Coordinator roles are an exciting opportunity to get your foot in the door and accelerate your career learning from and partnering with some of the most dynamic,…
Added 19 mins ago
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You bring your skills and experience to Shell, and in return you work with talented, committed people in an innovative work environment. You’ll have the opportunity to develop the skills…
Added 19 mins ago
Senior Manager, B2B E-Commerce Programs
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Mississauga, ON
Full-time
At Samsung Electronics Canada, we take pride in the creativity and diversity of our talented people – they are at the forefront of everything we do. Their skillset and mindset drive our…
Added 19 mins ago
Inventory and Spare Parts Manager
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Added 19 mins ago
Senior Manager, AI Data Centre Operations, BC
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…AI-powered solutions, and digital experiences that elevate how people live, work, and play every…
Added 34 mins ago
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Added 49 mins ago
Customer Support Manager | Gestionnaire du soutien technique
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…solutions that help the world's most recognized brands unify their people, operations, data, and customer experiences across every channel. Join a company where deep industry expertise…
Added 49 mins ago
Regional Visual Manager - Canada West
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Added 1 hour ago
Manager, Planning
sephora.com
Toronto, ON
Full-time
Coach and develop a passionate team as an inspiring People Leader
Added 1 hour ago
Director, Incentive Programs
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London, ON
Full-time
Partner with HR, Finance, and business leaders to ensure incentive plans reinforce desired behaviors and support the overall talent and performance strategy.
Added 1 hour ago
Accounting Technican
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Added 1 hour ago
Senior Broker Compensation Specialist
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Canada
Full-time
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Added 1 hour ago
Administrative Assistant
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Calgary, AB
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Manager, Finance, Performance & Analytics
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Product Strategy Senior Advisor – 12 months Contract - Express Scripts Canada
The Cigna Group
Mississauga, ON
Full-time
…benefits by linking the talent and professional expertise of our people with leading edge information management systems and technology. ESC is a wholly owned subsidiary of Express Scripts…
Added 1 hour ago
Medical Head, Canada
Medison Pharma
Toronto, ON
Full-time
…on 5 continents. We are looking for out-of-the-box thinkers, people who are passionate, caring, agile, and adaptive, to join us on our mission. If you are looking to make a difference in…
Added 1 hour ago
Director, People & Culture
Microserve
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Full-time
Partner with Operations and business leaders to contribute People & Culture insights, employee-focused initiatives, and participation metrics that support ESG objectives.
Added 1 hour ago
Administrative Assistant
WSP in Canada
Saskatoon, SK
Full-time
With us, you can. You want Purpose. Growth. Opportunity. People who get it.
Added 2 hours ago
Head of Product
Jobgether
Canada
Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Head of Product based in Canada.
Added 2 hours ago
Customer Experience Associate
TD
Oakville, ON
Part-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 2 hours ago
Customer Experience Associate
TD
Winnipeg, MB
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…job-related knowledge, geographic location, and other specific business and organizational…

Indigo

Learning and Development Manager

Toronto, ON, Canada

Pay: $100,000 to $125,000 CAD / year
Job type: Full-time
Apply by: Oct 28, 2026
Experience: Minimum 5 years of instructional and e-learning design and delivery experience, ideally in a retail environment
Posting language: English
Posted: Sep 28, 2026

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Original job description

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The Manager, Learning and Development is responsible for designing, implementing, and continuously improving learning strategies and programs that build individual, team, and organizational capabilities. This role ensures learning solutions are aligned with business goals, fosters a culture of continuous development, leverages innovative technologies and methodologies, and supports employee growth to drive high performance and future readiness across Indigo.

KEY PERFORMANCE METRICS

Course Evaluation Results
Employee Survey Results – Specific to Training
Delivery against Plan
Improved business results – specific to each learning initiative

KEY ACCOUNTABILITIES

Functional

Design and develop interactive and engaging learning programs to support organizational talent development needs.
Manage the enterprise LMS and continually improve its functionality and content to engage employees and develop key organizational skills.
Lead learning and development programs through design, development, facilitation and evaluation - partner with HRM and business leaders to develop implementation plans to roll out programs and new initiatives.
Collaborate with HRMs and leaders to proactively complete learning needs analyses based on business priorities, identify skill gaps and design programs to meet those needs.
Design and produce programs and materials for blended learning programs, including facilitator guides, visual aids, case studies and evaluation tools consistent with the Indigo learning strategy, principles and guidelines
Continuously monitor and integrate emerging trends, technology and innovations in learning and development to enhance program effectiveness and learner experience.
Provide input to the training budget process.
Maintain and update current core curriculum and compliance training programs and materials.
Develop partnerships and collaborate with business partners and SMEs, including during analysis, design, and development, to produce quality learning within established timeframes.
Design, develop and evaluate learning and delivery strategies including leader and participant guides, learning activities, reference guides or job-aids, storyboards, video scripts, design documents, E-Learning modules, pre-work, post-work and train-the-trainer materials
Develop appropriate learning assessment strategies and tools to measure the effectiveness of learning programs.
Ensure the completion of learning deliverables and set/adhere to team budgets, as applicable.
Embrace and seek out technology that creates high-tech and high-touch solutions for Indigo employees.

People

Act as an advocate for the customer by placing them at the forefront of all design and decision-making processes.
Ensure all workstream team members have clear performance objectives aligned with Indigo Function and Department goals.
Communicate appropriate context, standards and prescribed limits for work stream team members.
Establish effective working relationships with work stream team members
Bring out the best in others, empower, and constructively stretch talent
Give authentic feedback on performance and potential
Collaborate with others to drive flexible and iterative solutions, quickly and easily
Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
Help others see the impacts of their efforts and proactively engage other functions to get input
Encourage others to freely share their point of view and be open to feedback

Cultural

Model Indigo’s Guiding Principles and convey a positive image in everything you do
Celebrate the diversity of thought and have an open mindset
Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
Embrace, champion, and influence change through the HR team and the organization
Challenge the status quo and consistently identify areas for improvement, diagnose issues and work to resolve them

SCOPE

Reports to: Director, Talent Development

KEY RELATIONSHIPS

Internal:

Interfaces and builds relationships with members of the Retail and Supply Chain team, the HR team, corporate business groups, external consultants and vendors
Cultivate and maintain collaborative professional relationships with internal and external Subject Matter Experts (SMEs) and analyze learning and performance needs of the business/function

External:

Vendors and contacts

Qualifications

Work Experience / Education / Certifications

Minimum 5 years of instructional and e-learning design and delivery experience, ideally in a retail environment
University degree in Human Resources, Education or Adult Training and Development
Must demonstrate a solid understanding of adult learning principles and design methodologies

Competencies / Skills / Attributes

Strong instructional design and visual design skills - sensitivity to layout, typography and colour
Expert in MS Office applications, primarily: Word, PowerPoint, and Excel
Highly proficient in using multimedia technology to enhance training/learning experiences
Exceptional writing, editing, and researching skills
Expert multi-tasking, prioritization, and project management abilities
Strong organizational skills and relentless attention to detail
Proven ability to consistently meet and exceed goals and deadlines
Able to quickly learn new product releases and industry trends
Self-starter with demonstrated ability to drive results and get the job done
Conceptual and strategic thinker, team player, excellent communication skills with internal customers and colleagues

Technical Skills

Experience using Articulate 360, or similar, to create learning content
Experience using AI applications to enhance learning and development initiatives, including the design of personalized learning pathways, content creation, learner engagement strategies and performance analytics.
Experience with Adobe Creative Suite
Experience managing LMS, LCMS, and online learning platforms
Experience using video editing software

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

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More about this job

Responsibilities

Design, deliver, and evaluate engaging learning programs and blended learning materials aligned with business priorities, while managing and improving the enterprise LMS and core training curriculum. Partner with HR, business leaders, and subject matter experts to identify skill gaps, measure learning effectiveness, manage deliverables and budgets, and foster a culture of continuous development.

Requirements

Requires at least five years of instructional and e-learning design and delivery experience, ideally in retail, and a university degree in Human Resources, Education, or Adult Training and Development. Candidates should bring strong adult-learning, instructional and visual design, communication, and project-management skills, along with experience using learning platforms and tools such as Articulate 360, Adobe Creative Suite, AI applications, and video-editing software.

Skills

Instructional Design
E-Learning Design
Learning Program Development
Learning Needs Analysis
Adult Learning Principles
Learning Management Systems
Visual Design
Multimedia Technology
Articulate 360
Adobe Creative Suite
Artificial Intelligence Applications
Project Management
Budget Management
Learning Assessment
Video Editing
Communication

Visa sponsorship

Not detected in the job text

Keywords

Instructional Design
E-Learning
Adult Learning Principles
Learning Needs Analysis
Blended Learning
Learning Management System
Articulate 360
Adobe Creative Suite
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
Artificial Intelligence
Performance Analytics
Multimedia Technology
Video Editing
Facilitator Guides
Job Aids
Storyboards
Train-The-Trainer
Learning Assessment
Compliance Training
Talent Development
Project Management
Budget Management
Retail
Supply Chain

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