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Added 9 mins ago
Amazon Advertising Manager
Rockstar
Canada
Full-time
…Target Plus, and other channels. The client handles catalog, content, retail operations, and advertising for brands in CPG, cosmetics, skincare, apparel, footwear, and handbags. They are…
Added 11 mins ago
Partnerships Manager - Professionals
Bushbalm Skincare
Ottawa, ON
Full-time
The Partnerships Manager is responsible for leading all partnership initiatives across Bushbalm PRO. This role owns the strategy, execution, and performance of paid creator partnerships,…
Added 12 mins ago
Gestionnaire des médias sociaux | Social Media Manager
Bloom
Montreal, QC
Full-time
Added 26 mins ago
Senior Manager, Lifecycle Management Strategy
EQ Bank | Canada's Challenger Bank
Toronto, ON
Full-time
The Senior Manager, Lifecycle Management Strategy, is the owner of lifecycle strategy for the credit card portfolio. The role defines and executes integrated product, marketing and digital…
Added 26 mins ago
Change Management Specialist - Transformation (SAP)
Halton Region
Oakville, ON
Through our digital strategy, the Region will deliver on its mission to be a Digital First organization, committed to empower the Halton Region community deliver cost effective accessible,…
Added 40 mins ago
Senior Manager, Lifecycle Management Strategy
EQ Bank
Toronto, ON
Full-time
The Senior Manager, Lifecycle Management Strategy, is the owner of lifecycle strategy for the credit card portfolio. The role defines and executes integrated product, marketing and digital…
Added 40 mins ago
Digital Community & Content Co-ordinator - Limited Term
Ontario Tech University
Oshawa, ON
Internship
Job Summary: The Digital Community & Content Co-ordinator supports Ontario Tech’s internal-facing engagement strategy, with a primary focus on students and employees. This is an executional…
Added 40 mins ago
Senior Analyst, Fulfillment Inventory Management
Swim Recruiting
Vancouver, BC
$55 to $57.5 CAD / hour
Contract
The ideal person is a self-starter and strong program manager who can bring clarity to complex, cross-functional initiatives, build alignment across teams, and turn strategy into execution.…
Added 40 mins ago
Senior Manager, Bid & Proposal
CS GROUP
Montreal, QC
Full-time
Working closely with the Deputy Director and the CEO, the Bid & Proposal Manager will establish the proposal strategy, orchestrate contributors, and maintain full control of scope,…
Added 40 mins ago
Paid Media Specialist
STAN AI
Toronto, ON · North York, ON
$70,000 to $85,000 USD / year
Full-time
…alongside teammates covering campaign operations and HubSpot, content and social, and design and landing pages - a specialist peer to that group, not a manager, with no direct reports of…
Added 40 mins ago
Marketing Director
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Guelph, ON
Full-time
Your team: Marketing Manager, Marketing Coordinator, and fractional content, PR, and performance marketing partners
Added 42 mins ago
Paid Media Specialist
STAN AI
Toronto, ON
$70,000 to $85,000 USD / year
Full-time
…alongside teammates covering campaign operations and HubSpot, content and social, and design and landing pages - a specialist peer to that group, not a manager, with no direct reports of…
Added 56 mins ago
Principal Medical Writer
GSK
Mississauga, ON
Full-time
Lead cross-functional teams to develop content strategy, coordinate contributions, manage review schedules and timelines, and ensure high-quality, fit-for-purpose documents that accurately…
Added 1 hour ago
Technical Program Manager II
CNN
Ottawa, ON · Kanata, ON
Full-time
…wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living…
Added 1 hour ago
Social Media Coordinator - Professionals
Bushbalm Skincare
Ottawa, ON
Full-time
Reporting to the Senior Brand Manager and working closely with the Social Media & Content Strategist, you’ll help bring Bushbalm PRO’s social strategy to life through content creation,…
Added 1 hour ago
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…partners to promote ESA as a part of an articulated stakeholder…
Added 1 hour ago
Director, Commercial Banking
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Markham, ON
Full-time
Our training programs use on-the-job learning to help you master your role. You can access personalized training content on such topics as banking solutions and the advisory approach to…
Added 1 hour ago
Incident Manager
Bell
Mississauga, ON
The Operations Problem/Incident Manager is accountable to provide pro-active or re-active solutions for all the different aspects of Problems ‘related to customers’. Our business model is…
Added 1 hour ago
Scheduling Manager
PCL Construction
Edmonton, AB
As a Scheduling Manager for PCL Constructors Inc. in Edmonton, Alberta (Corporate), you bring a passion for scheduling and a drive to elevate how projects are delivered. With a solid…
Added 1 hour ago
Senior Manager, Bid & Proposal
Sopra Steria
Montreal, QC
Full-time
Working closely with the Deputy Director and the CEO, the Bid & Proposal Manager will establish the proposal strategy, orchestrate contributors, and maintain full control of scope,…
Added 2 hours ago
Senior Manager, Bid & Proposal
CS GROUP - Canada
Montreal, QC
Full-time
Working closely with the Deputy Director and the CEO, the Bid & Proposal Manager will establish the proposal strategy, orchestrate contributors, and maintain full control of scope,…
Added 2 hours ago
Regional Market Development Manager (Canada)
MONAT Global
Toronto, ON
Full-time
Job Title: Regional Market Development Manager
Added 3 hours ago
Application & Integration Technical Analyst
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Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 3 hours ago
Senior Agentic Demand Generation Manager
Absorb
Remote, Canada
Full-time · Remote
…of the work will be yours to do directly. You will own the strategy and the commercial…
Added 4 hours ago
Senior Manager, Commercial Operations
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Toronto, ON
Full-time
The role does not own Business Unit strategy, performance analytics, or customer-engagement content. Instead, the role brings these inputs together through disciplined governance, clear…

Indigo

Learning & Development Manager

Toronto, ON, Canada

Pay: $100,000 to $125,000 CAD / year
Job type: Full-time
Apply by: Mar 30, 2027
Experience: Minimum 5 years of instructional and e-learning design and delivery experience, ideally in a retail environment
Posting language: English
Posted: Oct 1, 2026

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Original job description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The Manager, Learning and Development is responsible for designing, implementing, and continuously improving learning strategies and programs that build individual, team, and organizational capabilities. This role ensures learning solutions are aligned with business goals, fosters a culture of continuous development, leverages innovative technologies and methodologies, and supports employee growth to drive high performance and future readiness across Indigo.

KEY PERFORMANCE METRICS

Course Evaluation Results
Employee Survey Results – Specific to Training
Delivery against Plan
Improved business results – specific to each learning initiative

KEY ACCOUNTABILITIES

Functional

Design and develop interactive and engaging learning programs to support organizational talent development needs.
Manage the enterprise LMS and continually improve its functionality and content to engage employees and develop key organizational skills.
Lead learning and development programs through design, development, facilitation and evaluation - partner with HRM and business leaders to develop implementation plans to roll out programs and new initiatives.
Collaborate with HRMs and leaders to proactively complete learning needs analyses based on business priorities, identify skill gaps and design programs to meet those needs.
Design and produce programs and materials for blended learning programs, including facilitator guides, visual aids, case studies and evaluation tools consistent with the Indigo learning strategy, principles and guidelines
Continuously monitor and integrate emerging trends, technology and innovations in learning and development to enhance program effectiveness and learner experience.
Provide input to the training budget process.
Maintain and update current core curriculum and compliance training programs and materials.
Develop partnerships and collaborate with business partners and SMEs, including during analysis, design, and development, to produce quality learning within established timeframes.
Design, develop and evaluate learning and delivery strategies including leader and participant guides, learning activities, reference guides or job-aids, storyboards, video scripts, design documents, E-Learning modules, pre-work, post-work and train-the-trainer materials
Develop appropriate learning assessment strategies and tools to measure the effectiveness of learning programs.
Ensure the completion of learning deliverables and set/adhere to team budgets, as applicable.
Embrace and seek out technology that creates high-tech and high-touch solutions for Indigo employees.

People

Act as an advocate for the customer by placing them at the forefront of all design and decision-making processes.
Ensure all workstream team members have clear performance objectives aligned with Indigo Function and Department goals.
Communicate appropriate context, standards and prescribed limits for work stream team members.
Establish effective working relationships with work stream team members
Bring out the best in others, empower, and constructively stretch talent
Give authentic feedback on performance and potential
Collaborate with others to drive flexible and iterative solutions, quickly and easily
Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
Help others see the impacts of their efforts and proactively engage other functions to get input
Encourage others to freely share their point of view and be open to feedback

Cultural

Model Indigo’s Guiding Principles and convey a positive image in everything you do
Celebrate the diversity of thought and have an open mindset
Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
Embrace, champion, and influence change through the HR team and the organization
Challenge the status quo and consistently identify areas for improvement, diagnose issues and work to resolve them

SCOPE

Reports to: Director, Talent Development

KEY RELATIONSHIPS

Internal:

Interfaces and builds relationships with members of the Retail and Supply Chain team, the HR team, corporate business groups, external consultants and vendors
Cultivate and maintain collaborative professional relationships with internal and external Subject Matter Experts (SMEs) and analyze learning and performance needs of the business/function

External:

Vendors and contacts

Qualifications

Work Experience / Education / Certifications

Minimum 5 years of instructional and e-learning design and delivery experience, ideally in a retail environment
University degree in Human Resources, Education or Adult Training and Development
Must demonstrate a solid understanding of adult learning principles and design methodologies

Competencies / Skills / Attributes

Strong instructional design and visual design skills - sensitivity to layout, typography and colour
Expert in MS Office applications, primarily: Word, PowerPoint, and Excel
Highly proficient in using multimedia technology to enhance training/learning experiences
Exceptional writing, editing, and researching skills
Expert multi-tasking, prioritization, and project management abilities
Strong organizational skills and relentless attention to detail
Proven ability to consistently meet and exceed goals and deadlines
Able to quickly learn new product releases and industry trends
Self-starter with demonstrated ability to drive results and get the job done
Conceptual and strategic thinker, team player, excellent communication skills with internal customers and colleagues

Technical Skills

Experience using Articulate 360, or similar, to create learning content
Experience using AI applications to enhance learning and development initiatives, including the design of personalized learning pathways, content creation, learner engagement strategies and performance analytics.
Experience with Adobe Creative Suite
Experience managing LMS, LCMS, and online learning platforms
Experience using video editing software

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

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More about this job

Responsibilities

Design, deliver, and continuously improve learning programs and blended learning materials aligned with business priorities, including managing the enterprise LMS and maintaining core and compliance training. Partner with HR and business leaders to identify skill gaps, evaluate learning effectiveness, support employee development, and incorporate emerging technologies and methods.

Requirements

Requires at least five years of instructional and e-learning design and delivery experience, ideally in retail, and a university degree in Human Resources, Education, or Adult Training and Development. Candidates should have strong adult-learning, instructional and visual design, writing, project management, and communication skills, along with experience using learning platforms and tools such as Articulate 360 or similar.

Skills

Instructional Design
E-Learning Design
Adult Learning Principles
Visual Design
Learning Management Systems
Learning Needs Analysis
Program Evaluation
Project Management
Multimedia Technology
Articulate 360
Adobe Creative Suite
AI-Enabled Learning
Video Editing
Communication
Facilitation
Content Development

Visa sponsorship

Not detected in the job text

Keywords

Learning And Development
Instructional Design
E-Learning
Adult Learning Principles
Blended Learning
Learning Management System
Articulate 360
Adobe Creative Suite
Microsoft Office
PowerPoint
Excel
Word
Artificial Intelligence
Performance Analytics
Video Editing
Learning Needs Analysis
Training Delivery
Program Evaluation
Compliance Training
Facilitator Guides
Train-The-Trainer
Learning Assessments
Retail
Talent Development
Project Management
Multimedia Technology

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