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Added 7 mins ago
Senior Graphic Designer
Three Ships Beauty
Remote, Canada
Full-time · Remote
Digital & E-commerce: Design product detail pages (PDPs), banners, icons and infographics at e-comm scale, plus assets for site, email, paid media and social, all built to each platform's…
Added 7 mins ago
Associate Director, Automation & Innovation
AstraZeneca
Mississauga, ON · Canada - Mississauga
Full-time
…regulated environments (pharma/healthcare preferred), translating digital technologies into measurable business impact; PPM experience in Life Sciences is…
Added 22 mins ago
End-to-End Business Process Analyst
Pomerleau
Montreal, QC
Under the supervision of the Director, Technology Initiative Delivery, the End-to-End Business Process Analyst will play a key role in the evolution and optimization of our ways of working.…
Added 22 mins ago
Java Distributed Systems Engineer - Montreal - Fintech
Adaptive Financial Consulting
Montreal, QC
Adaptive is a product-led financial technology company with deep expertise in capital, commodity, and digital markets. We build technology for investment banks, investment managers,…
Added 36 mins ago
Senior Graphic Designer
Three Ships
Toronto, ON
$75,000 to $90,000 CAD / year
Full-time
Digital & E-commerce: Design product detail pages (PDPs), banners, icons and infographics at e-comm scale, plus assets for site, email, paid media and social, all built to each platform's…
Added 36 mins ago
Senior Project Manager
University of Alberta
Edmonton, AB
Full-time
…benefits. Project assignments may include medium to large scale digital transformation initiatives and business process design and…
Added 51 mins ago
Rédacteur/ Rédactrice - Copywriter
Browns Shoes
Montreal, QC
Full-time
…prioriser les clients. Inébranlable dans sa mission d'offrir une expérience de magasinage inoubliable, Browns demeure l'intersection où le luxe rencontre l'abordabilité, et où chaque client…
Added 1 hour ago
Marketing Department Manager
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Contract
…together managers and leads across content, social media, web/digital, creative and graphic design, advertising and production management around clear organizational goals, strong strategy…
Added 1 hour ago
Director, Journey Enablement, Self-Serve Onboarding & Servicing
BMO
Toronto, ON · BMOPLACE
Full-time
Work in close partnership with Digital and Technology to co-design the client and employee experience, while providing clear business problems, prioritized requirements, success measures…
Added 1 hour ago
Director, Journey Enablement, Assisted Servicing & Collections
BMO
Toronto, ON · BMOPLACE
Full-time
We are seeking an experienced leader to drive the end-to-end assisted servicing & collections experience across products and channels, encompassing maintenance, renewals, amendments,…
Added 1 hour ago
Total Rewards Specialist
TVO
Toronto, ON
Full-time
…enriches communities. We are an internationally recognized digital learning organization that strives to engage, inform, and educate Ontarians of all…
Added 1 hour ago
Marketing & Communications Manager
Fidelity Canada
Mississauga, ON · Toronto, ON
Full-time
The Marketing & Communications Manager reports to the Director, Marketing & Communications and contributes to the planning, development, and execution of content supporting Fidelity…
Added 1 hour ago
Senior Business Solutions Team Lead (Remote Canada) - Future Opening
Directive
Remote, Canada
Full-time · Remote
Strong hands-on experience with Salesforce Sales Cloud, including administration, solution design, implementation, optimization, and troubleshooting.
Added 1 hour ago
Senior Salesforce Consultant (Remote Canada) - Future Opening
Directive
Remote, Canada
Full-time · Remote
Strong hands-on experience with Salesforce Sales Cloud, including administration, solution design, implementation, optimization, and troubleshooting.
Added 1 hour ago
Senior Revenue Operations Manager (Remote Canada) - Future Opening
Directive
Remote, Canada
Full-time · Remote
Strong hands-on experience with Salesforce Sales Cloud, including administration, solution design, implementation, optimization, and troubleshooting.
Added 1 hour ago
Salesforce Senior Consultant Manager (Remote Canada) - Future Opening
Directive
Remote, Canada
Full-time · Remote
Strong hands-on experience with Salesforce Sales Cloud, including administration, solution design, implementation, optimization, and troubleshooting.
Added 1 hour ago
Associate Director, Revenue Operations (Remote Canada) - Future Opening
Directive
Remote, Canada
Full-time · Remote
Strong hands-on experience with Salesforce Sales Cloud, including administration, solution design, implementation, optimization, and troubleshooting.
Added 1 hour ago
Marketing and Communications Project Officer
Electricity Human Resources Canada (EHRC)
Ottawa, ON
Contract
Demonstrated experience writing, editing and producing a range of communications products for digital and traditional channels, with high attention to detail and quality.
Added 2 hours ago
Nursing Recruitment and Retention Specialist
Registered Nurses' Association of Ontario (RNAO)
ON · Ontario, Canada
Temporary
Work with other departments to design and implement marketing materials (print and digital) for the nursing recruitment and retention program
Added 2 hours ago
Email & Digital Fundraising Specialist
UHN Foundation
Toronto, ON
Full-time
3-5 years experience in planning and executing digital and email marketing
Added 2 hours ago
Senior Product Owner, Investment Platform - Tangerine
Scotiabank
ON · Toronto, ON
The Senior Product Owner, Wealth Platform is responsible for translating Tangerine’s Digital Wealth product strategy into an executable roadmap of investment platform capabilities.…
Added 2 hours ago
Senior Product Manager
Aviso Wealth
Remote, Canada
$120,000 to $135,000 CAD / year
Full-time · Remote
Reporting to the Director of Product Management, the Senior Product Manager will lead the Advisor Hub product family and directly own Advisor Hub ACP, which serves advisors at ACP…
Added 2 hours ago
Senior Product Manager
Aviso Wealth
Remote, Canada
$120,000 to $135,000 CAD / year
Full-time · Remote
Reporting to the Director of Product Management, the Senior Product Manager will lead the Advisor Hub product family and directly own Advisor Hub ACP, which serves advisors at ACP…
Added 2 hours ago
Director of Strategic Accounts
TransPerfect
Montreal, QC
Full-time
…support services such as interpretation, multicultural and digital marketing, SEO and website globalization to multimedia work, video, e-learning and training, and legal support services.…
Added 2 hours ago
Technical Project Coordinator
Umbrella Incorporated
Toronto, ON
Full-time
…strategies to meet unique business needs, ensuring seamless digital…

Indigo

Learning & Development Manager

Toronto, ON, Canada

Pay: $100,000 to $125,000 CAD / year
Job type: Full-time
Apply by: Mar 30, 2027
Experience: Minimum 5 years of instructional and e-learning design and delivery experience, ideally in a retail environment
Posting language: English
Posted: Oct 1, 2026

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Original job description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The Manager, Learning and Development is responsible for designing, implementing, and continuously improving learning strategies and programs that build individual, team, and organizational capabilities. This role ensures learning solutions are aligned with business goals, fosters a culture of continuous development, leverages innovative technologies and methodologies, and supports employee growth to drive high performance and future readiness across Indigo.

KEY PERFORMANCE METRICS

Course Evaluation Results
Employee Survey Results – Specific to Training
Delivery against Plan
Improved business results – specific to each learning initiative

KEY ACCOUNTABILITIES

Functional

Design and develop interactive and engaging learning programs to support organizational talent development needs.
Manage the enterprise LMS and continually improve its functionality and content to engage employees and develop key organizational skills.
Lead learning and development programs through design, development, facilitation and evaluation - partner with HRM and business leaders to develop implementation plans to roll out programs and new initiatives.
Collaborate with HRMs and leaders to proactively complete learning needs analyses based on business priorities, identify skill gaps and design programs to meet those needs.
Design and produce programs and materials for blended learning programs, including facilitator guides, visual aids, case studies and evaluation tools consistent with the Indigo learning strategy, principles and guidelines
Continuously monitor and integrate emerging trends, technology and innovations in learning and development to enhance program effectiveness and learner experience.
Provide input to the training budget process.
Maintain and update current core curriculum and compliance training programs and materials.
Develop partnerships and collaborate with business partners and SMEs, including during analysis, design, and development, to produce quality learning within established timeframes.
Design, develop and evaluate learning and delivery strategies including leader and participant guides, learning activities, reference guides or job-aids, storyboards, video scripts, design documents, E-Learning modules, pre-work, post-work and train-the-trainer materials
Develop appropriate learning assessment strategies and tools to measure the effectiveness of learning programs.
Ensure the completion of learning deliverables and set/adhere to team budgets, as applicable.
Embrace and seek out technology that creates high-tech and high-touch solutions for Indigo employees.

People

Act as an advocate for the customer by placing them at the forefront of all design and decision-making processes.
Ensure all workstream team members have clear performance objectives aligned with Indigo Function and Department goals.
Communicate appropriate context, standards and prescribed limits for work stream team members.
Establish effective working relationships with work stream team members
Bring out the best in others, empower, and constructively stretch talent
Give authentic feedback on performance and potential
Collaborate with others to drive flexible and iterative solutions, quickly and easily
Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
Help others see the impacts of their efforts and proactively engage other functions to get input
Encourage others to freely share their point of view and be open to feedback

Cultural

Model Indigo’s Guiding Principles and convey a positive image in everything you do
Celebrate the diversity of thought and have an open mindset
Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
Embrace, champion, and influence change through the HR team and the organization
Challenge the status quo and consistently identify areas for improvement, diagnose issues and work to resolve them

SCOPE

Reports to: Director, Talent Development

KEY RELATIONSHIPS

Internal:

Interfaces and builds relationships with members of the Retail and Supply Chain team, the HR team, corporate business groups, external consultants and vendors
Cultivate and maintain collaborative professional relationships with internal and external Subject Matter Experts (SMEs) and analyze learning and performance needs of the business/function

External:

Vendors and contacts

Qualifications

Work Experience / Education / Certifications

Minimum 5 years of instructional and e-learning design and delivery experience, ideally in a retail environment
University degree in Human Resources, Education or Adult Training and Development
Must demonstrate a solid understanding of adult learning principles and design methodologies

Competencies / Skills / Attributes

Strong instructional design and visual design skills - sensitivity to layout, typography and colour
Expert in MS Office applications, primarily: Word, PowerPoint, and Excel
Highly proficient in using multimedia technology to enhance training/learning experiences
Exceptional writing, editing, and researching skills
Expert multi-tasking, prioritization, and project management abilities
Strong organizational skills and relentless attention to detail
Proven ability to consistently meet and exceed goals and deadlines
Able to quickly learn new product releases and industry trends
Self-starter with demonstrated ability to drive results and get the job done
Conceptual and strategic thinker, team player, excellent communication skills with internal customers and colleagues

Technical Skills

Experience using Articulate 360, or similar, to create learning content
Experience using AI applications to enhance learning and development initiatives, including the design of personalized learning pathways, content creation, learner engagement strategies and performance analytics.
Experience with Adobe Creative Suite
Experience managing LMS, LCMS, and online learning platforms
Experience using video editing software

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

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More about this job

Responsibilities

Design, deliver, and continuously improve learning programs and blended learning materials aligned with business priorities, including managing the enterprise LMS and maintaining core and compliance training. Partner with HR and business leaders to identify skill gaps, evaluate learning effectiveness, support employee development, and incorporate emerging technologies and methods.

Requirements

Requires at least five years of instructional and e-learning design and delivery experience, ideally in retail, and a university degree in Human Resources, Education, or Adult Training and Development. Candidates should have strong adult-learning, instructional and visual design, writing, project management, and communication skills, along with experience using learning platforms and tools such as Articulate 360 or similar.

Skills

Instructional Design
E-Learning Design
Adult Learning Principles
Visual Design
Learning Management Systems
Learning Needs Analysis
Program Evaluation
Project Management
Multimedia Technology
Articulate 360
Adobe Creative Suite
AI-Enabled Learning
Video Editing
Communication
Facilitation
Content Development

Visa sponsorship

Not detected in the job text

Keywords

Learning And Development
Instructional Design
E-Learning
Adult Learning Principles
Blended Learning
Learning Management System
Articulate 360
Adobe Creative Suite
Microsoft Office
PowerPoint
Excel
Word
Artificial Intelligence
Performance Analytics
Video Editing
Learning Needs Analysis
Training Delivery
Program Evaluation
Compliance Training
Facilitator Guides
Train-The-Trainer
Learning Assessments
Retail
Talent Development
Project Management
Multimedia Technology

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