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Added 19 mins ago
Sales Snr Director Data Platform
Oracle
Canada
$183,900 to $302,000 CAD / year
Full-time
…verticals throughout Canada, helping organizations modernize their technology environments, accelerate AI adoption, unlock the value of their data, and transform mission-critical…
Added 46 mins ago
Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
…across the full study lifecycle. Reporting to the Associate Director (scientific) and the CORE Manager (administrative), the incumbent will support Principal Investigators with data…
Added 46 mins ago
Executive Medical Director | Clinical Informatics
Interior Health Authority
BC · British Columbia, Canada
$108.13 to $146.68 CAD / hour
Part-time
The Executive Medical Director, Clinical Informatics (Executive Medical Director) is responsible for the medical leadership that advances the implementation of technology enabled medical…
Added 46 mins ago
Director, Research & Thought Leadership
CPA Ontario
Toronto, ON
Full-time
Director, Research and Thought Leadership - An Opportunity To Shape The Debate on Issues That Matter
Added 46 mins ago
Director, Consulting Expert (DCE)
KBRS
NS · Nova Scotia, Canada
Full-time
For 50 years, CGI has combined human ingenuity with the power of technology to help clients achieve meaningful outcomes. Founded in Québec City in 1976, CGI has grown to become one of the…
Added 49 mins ago
Administrative Assistant
Halton Healthcare
Halton Hills, ON
Full-time
…including ordering catering, arranging room set-up, supporting technology, agendas, minutes and supporting…
Added 1 hour ago
Product Manager, Photonic Design and Simulation
Synopsys
Vancouver, BC
Added 1 hour ago
Senior Director R&D Engineering (Interface PHY / Ethernet SerDes)
Synopsys
Ottawa, ON
Added 1 hour ago
Visual Designer - EA SPORTS™ UFC
Electronic Arts
Vancouver, BC
…and responsive mixed martial arts through inventive gameplay…
Added 1 hour ago
UI / Frontend Technical Artist - EA Sports NHL
Electronic Arts
Vancouver, BC
…of players worldwide. We’ve pioneered award-winning creative technology and experiences to connect players to the speed, skill, and heart of the NHL. The EA SPORTS NHL franchise is founded…
Added 1 hour ago
Technical Artist - EA SPORTS™ NHL
Electronic Arts
Vancouver, BC
…of players worldwide. We’ve pioneered award-winning creative technology and experiences to connect players to the speed, skill, and heart of the NHL. The EA SPORTS NHL franchise is founded…
Added 1 hour ago
Technical Artist - EA SPORTS™ UFC
Electronic Arts
Vancouver, BC
…and responsive mixed martial arts through inventive gameplay technology. Located in Vancouver, British Columbia, the EA SPORTS UFC team is on a mission to become the world's greatest…
Added 1 hour ago
Senior VFX Artist (Apex Legends)
Electronic Arts
Vancouver, BC
…and seasonal moments to life - reporting to the Senior VFX Director and collaborating closely with Art, Design, Animation, and Engineering to raise the visual quality bar across the game.…
Added 1 hour ago
Software Engineer Intern
Electronic Arts
Vancouver, BC
The EA Digital Platform provides shared technology and services that help game teams tap into the power of the global EA ecosystem. By building reusable capabilities that can be integrated…
Added 1 hour ago
Senior Technical Lead - EA SPORTS™ NHL
Electronic Arts
Vancouver, BC
The Senior Technical Lead – Core Technology is the strategic technical leader for the foundational engineering domains of the NHL franchise, overseeing gameplay engineering, rendering,…
Added 1 hour ago
Senior Software Engineering Manager - EA SPORTS™ UFC
Electronic Arts
Vancouver, BC
…and responsive mixed martial arts through inventive gameplay…
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Senior Software Engineer - Generalist (Foundations) (Apex Legends)
Electronic Arts
Vancouver, BC
As a Senior Software Engineer, Engine Systems, you will report to Principal Technical Director and build the foundational technology that powers Apex Legends. You will design and maintain…
Added 1 hour ago
Senior Software Engineer - Generalist (Foundations) (Apex Legends)
Electronic Arts
Vancouver, BC
As a Senior Software Engineer, Engine Systems, you will report to Principal Technical Director and build the foundational technology that powers Apex Legends. You will design and maintain…
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Senior Manager, Game Capture
Electronic Arts
Vancouver, BC
Reporting to the Director of Production, the Senior Manager, Game Capture leads the strategy, execution, and evolution of gameplay capture across EA's portfolio. You will manage a team…
Added 1 hour ago
Senior Game Designer - EA SPORTS™ NHL
Electronic Arts
Vancouver, BC
…of players worldwide. We’ve pioneered award-winning creative technology and experiences to connect players to the speed, skill, and heart of the…
Added 1 hour ago
Senior Art & Design Career Manager - EA SPORTS™ UFC
Electronic Arts
Vancouver, BC
…and responsive mixed martial arts through inventive gameplay…
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Production Director
Electronic Arts
AB · Montreal, QC · Vancouver, BC
We are looking for a Production Director with a passion for the Mass Effect universe to serve as a high-impact leader on our next Mass Effect title. You will partner closely with creative…
Added 1 hour ago
Principal Product Manager, AI Platform
Electronic Arts
Vancouver, BC
As a Principal Product Manager for the AI Platform, you will report into a Product Director, leading innovation and influencing stakeholders across the company to develop and evangelize…
Added 1 hour ago
Measurement Partnerships Manager
Electronic Arts
Vancouver, BC
…them understand and use their results. You'll report to the Director of Advertising Intelligence and need to be comfortable discussing technical details with vendors and data with…
Added 1 hour ago
Line Producer - EA SPORTS™ FC
Electronic Arts
Vancouver, BC
…achieve business goals in partnership with the Game Design Director. You will be responsible for directing execution of the strategy in partnership with the Lead Development Director and…

Indigo

Learning & Development Manager

Toronto, ON, Canada

Pay: $100,000 to $125,000 CAD / year
Job type: Full-time
Apply by: Mar 30, 2027
Experience: Minimum 5 years of instructional and e-learning design and delivery experience, ideally in a retail environment
Posting language: English
Posted: Oct 1, 2026

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Original job description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The Manager, Learning and Development is responsible for designing, implementing, and continuously improving learning strategies and programs that build individual, team, and organizational capabilities. This role ensures learning solutions are aligned with business goals, fosters a culture of continuous development, leverages innovative technologies and methodologies, and supports employee growth to drive high performance and future readiness across Indigo.

KEY PERFORMANCE METRICS

Course Evaluation Results
Employee Survey Results – Specific to Training
Delivery against Plan
Improved business results – specific to each learning initiative

KEY ACCOUNTABILITIES

Functional

Design and develop interactive and engaging learning programs to support organizational talent development needs.
Manage the enterprise LMS and continually improve its functionality and content to engage employees and develop key organizational skills.
Lead learning and development programs through design, development, facilitation and evaluation - partner with HRM and business leaders to develop implementation plans to roll out programs and new initiatives.
Collaborate with HRMs and leaders to proactively complete learning needs analyses based on business priorities, identify skill gaps and design programs to meet those needs.
Design and produce programs and materials for blended learning programs, including facilitator guides, visual aids, case studies and evaluation tools consistent with the Indigo learning strategy, principles and guidelines
Continuously monitor and integrate emerging trends, technology and innovations in learning and development to enhance program effectiveness and learner experience.
Provide input to the training budget process.
Maintain and update current core curriculum and compliance training programs and materials.
Develop partnerships and collaborate with business partners and SMEs, including during analysis, design, and development, to produce quality learning within established timeframes.
Design, develop and evaluate learning and delivery strategies including leader and participant guides, learning activities, reference guides or job-aids, storyboards, video scripts, design documents, E-Learning modules, pre-work, post-work and train-the-trainer materials
Develop appropriate learning assessment strategies and tools to measure the effectiveness of learning programs.
Ensure the completion of learning deliverables and set/adhere to team budgets, as applicable.
Embrace and seek out technology that creates high-tech and high-touch solutions for Indigo employees.

People

Act as an advocate for the customer by placing them at the forefront of all design and decision-making processes.
Ensure all workstream team members have clear performance objectives aligned with Indigo Function and Department goals.
Communicate appropriate context, standards and prescribed limits for work stream team members.
Establish effective working relationships with work stream team members
Bring out the best in others, empower, and constructively stretch talent
Give authentic feedback on performance and potential
Collaborate with others to drive flexible and iterative solutions, quickly and easily
Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
Help others see the impacts of their efforts and proactively engage other functions to get input
Encourage others to freely share their point of view and be open to feedback

Cultural

Model Indigo’s Guiding Principles and convey a positive image in everything you do
Celebrate the diversity of thought and have an open mindset
Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
Embrace, champion, and influence change through the HR team and the organization
Challenge the status quo and consistently identify areas for improvement, diagnose issues and work to resolve them

SCOPE

Reports to: Director, Talent Development

KEY RELATIONSHIPS

Internal:

Interfaces and builds relationships with members of the Retail and Supply Chain team, the HR team, corporate business groups, external consultants and vendors
Cultivate and maintain collaborative professional relationships with internal and external Subject Matter Experts (SMEs) and analyze learning and performance needs of the business/function

External:

Vendors and contacts

Qualifications

Work Experience / Education / Certifications

Minimum 5 years of instructional and e-learning design and delivery experience, ideally in a retail environment
University degree in Human Resources, Education or Adult Training and Development
Must demonstrate a solid understanding of adult learning principles and design methodologies

Competencies / Skills / Attributes

Strong instructional design and visual design skills - sensitivity to layout, typography and colour
Expert in MS Office applications, primarily: Word, PowerPoint, and Excel
Highly proficient in using multimedia technology to enhance training/learning experiences
Exceptional writing, editing, and researching skills
Expert multi-tasking, prioritization, and project management abilities
Strong organizational skills and relentless attention to detail
Proven ability to consistently meet and exceed goals and deadlines
Able to quickly learn new product releases and industry trends
Self-starter with demonstrated ability to drive results and get the job done
Conceptual and strategic thinker, team player, excellent communication skills with internal customers and colleagues

Technical Skills

Experience using Articulate 360, or similar, to create learning content
Experience using AI applications to enhance learning and development initiatives, including the design of personalized learning pathways, content creation, learner engagement strategies and performance analytics.
Experience with Adobe Creative Suite
Experience managing LMS, LCMS, and online learning platforms
Experience using video editing software

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

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More about this job

Responsibilities

Design, deliver, and continuously improve learning programs and blended learning materials aligned with business priorities, including managing the enterprise LMS and maintaining core and compliance training. Partner with HR and business leaders to identify skill gaps, evaluate learning effectiveness, support employee development, and incorporate emerging technologies and methods.

Requirements

Requires at least five years of instructional and e-learning design and delivery experience, ideally in retail, and a university degree in Human Resources, Education, or Adult Training and Development. Candidates should have strong adult-learning, instructional and visual design, writing, project management, and communication skills, along with experience using learning platforms and tools such as Articulate 360 or similar.

Skills

Instructional Design
E-Learning Design
Adult Learning Principles
Visual Design
Learning Management Systems
Learning Needs Analysis
Program Evaluation
Project Management
Multimedia Technology
Articulate 360
Adobe Creative Suite
AI-Enabled Learning
Video Editing
Communication
Facilitation
Content Development

Visa sponsorship

Not detected in the job text

Keywords

Learning And Development
Instructional Design
E-Learning
Adult Learning Principles
Blended Learning
Learning Management System
Articulate 360
Adobe Creative Suite
Microsoft Office
PowerPoint
Excel
Word
Artificial Intelligence
Performance Analytics
Video Editing
Learning Needs Analysis
Training Delivery
Program Evaluation
Compliance Training
Facilitator Guides
Train-The-Trainer
Learning Assessments
Retail
Talent Development
Project Management
Multimedia Technology

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