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Added 29 mins ago
Associate Product Designer / 6-month contract
Mattel Canada
Montreal, QC
Full-time
Under the responsibility of the Manager, Product Design, the Associate Product Designer will be responsible for the development of Construction Toys, from ideation to production follow-up,…
Added 29 mins ago
Security Shift Supervisor - Site Lead
Mattel Canada
Montreal, QC
Full-time
…and support performance evaluations, corrective action, and development activities in coordination with the Security Manager and People &…
Added 29 mins ago
Senior Workday Functional Specialist
Fanshawe College
London, ON
Full-time
Fanshawe College is advancing its digital transformation through the implementation of Workday, a modern cloud-based enterprise platform that is reshaping how we support our employees,…
Added 29 mins ago
AML Financial Crime Risk Investigator I (Core Investigations)
TD
Ottawa, ON
Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 29 mins ago
Director of Marketing
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Victoria, BC
Full-time
A small team. Two reports, a brand and marketing manager and an in-house social and content creator, plus the digital agency.
Added 31 mins ago
Seasonal Retail Sales Consultant - Part time - Hamilton, ON
Swarovski
Hamilton, ON
Part-time
Many of our Sales Consultants grow into leadership or specialist roles such as Store Manager, Trainer or Visual Merchandiser roles. We support your development so you can build a career…
Added 31 mins ago
Prospr Advisor
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…continuous improvement, personal growth, and your professional…
Added 45 mins ago
Senior AI Business Analyst
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Contract
R Systems is a leading digital product engineering company that designs and develops chip-to-cloud software products, platforms, and digital experiences that empower its clients to achieve…
Added 45 mins ago
Product Group Technology Lead II (Secure Onboarding & Identity Proofing (CIAM)
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…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 45 mins ago
Demand Generation Marketing Manager
Guusto
Canada
Full-time
Experience in B2B SaaS or HR tech, specifically marketing to HR, Talent, Learning and Development, and Operations buyers.
Added 46 mins ago
Senior Workday Functional Specialist
Fanshawe Toronto@ILAC
London, ON
Full-time
Fanshawe College is advancing its digital transformation through the implementation of Workday, a modern cloud-based enterprise platform that is reshaping how we support our employees,…
Added 46 mins ago
CA DC Support, Pick Pack
Henry Schein
Niagara-on-the-Lake, ON
Full-time
…and businesses providing supplies, equipment, service, and digital technology driven through an all-encompassing business solutions approach which brings our Corporate Mission to…
Added 46 mins ago
Specialist I IT Web Application
Enbridge
Toronto, ON · Edmonton, AB · Calgary, AB · North York
Full-time
…Specialist I IT Web Application to help shape the future of our digital experience and technology ecosystem. In this strategic role, you will work at the intersection of technology, digital…
Added 46 mins ago
Sr. Manager, AI Strategy & Integration
Bertelsmann-Jobs
Toronto, ON
Full-time
The Senior Manager of AI Strategy & Integration will lead the digital transformation of our logistics network. This role is specifically designed to accelerate business growth by deploying…
Added 46 mins ago
Project Manager
Turner & Townsend
Toronto, ON
Full-time
Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
Added 46 mins ago
Environmental Engineer
AECOM
AB · Edmonton, Alberta
$85,000 to $110,000 CAD / year
Full-time
…of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and…
Added 59 mins ago
PwC Private Cross Border, Senior Manager
PwC Canada
Toronto, ON
Full-time
…Corporate Tax Planning, Corporate Tax Self Assessment, Creativity, Digital Tooling, Direct Tax, Domestic Restructuring (Taxes), Drafting Tax Documents, Embracing Change, Emotional…
Added 59 mins ago
Amazon Advertising Manager
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Full-time
…skincare, apparel, footwear, and handbags. They are seeking a manager to lead their advertising and media program for a portfolio of client…
Added 1 hour ago
Creative Operations & Governance Manager | Health & Wellness Space | Hybrid in North York | $70-88k + Bonus
White Bay
Toronto, ON · North York, ON
$70,000 to $88,000 CAD / year
Full-time
The Creative Operations & Governance Manager will help build and scale an international Creative Services operating model, establishing the workflows, governance, tools and decision-making…
Added 1 hour ago
Barback, e11even
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Toronto, ON
Part-time
From the ice to the pitch, the hardwood to the digital arena, we’re proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto…
Added 1 hour ago
Coordinator, Development and Community Outreach
Greater Toronto Hockey League
Toronto, ON · North York, ON
$45,000 to $52,000 CAD / year
Full-time
Under the direction of the General Manager and reporting to the Manager, Development and Community Outreach, the Coordinator provides administrative support for development programs and…
Added 1 hour ago
Senior Manager, Lifecycle Management Strategy
EQ Bank | Canada's Challenger Bank
Toronto, ON
Full-time
The Senior Manager, Lifecycle Management Strategy, is the owner of lifecycle strategy for the credit card portfolio. The role defines and executes integrated product, marketing and digital…
Added 1 hour ago
Change Management Specialist - Transformation (SAP)
Halton Region
Oakville, ON
Reporting to the Manager, Digital Transformation, the Change Management Specialist supports organizational change by assessing stakeholder needs, improving readiness, and developing…
Added 1 hour ago
Facilitator & Learning Support Specialist - Tangerine
Tangerine
Moncton, NB
Full-time
Under the guidance of the Manager, support the onboarding, preparation, and ongoing development of Designated Trainers as assigned
Added 1 hour ago
Sr. Manager, AI Strategy & Integration
Arvato
Toronto, ON
Full-time
The Senior Manager of AI Strategy & Integration will lead the digital transformation of our logistics network. This role is specifically designed to accelerate business growth by deploying…

Indigo

Learning & Development Manager

Toronto, ON, Canada

Pay: $100,000 to $125,000 CAD / year
Job type: Full-time
Apply by: Mar 30, 2027
Experience: Minimum 5 years of instructional and e-learning design and delivery experience, ideally in a retail environment
Posting language: English
Posted: Oct 1, 2026

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Original job description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The Manager, Learning and Development is responsible for designing, implementing, and continuously improving learning strategies and programs that build individual, team, and organizational capabilities. This role ensures learning solutions are aligned with business goals, fosters a culture of continuous development, leverages innovative technologies and methodologies, and supports employee growth to drive high performance and future readiness across Indigo.

KEY PERFORMANCE METRICS

Course Evaluation Results
Employee Survey Results – Specific to Training
Delivery against Plan
Improved business results – specific to each learning initiative

KEY ACCOUNTABILITIES

Functional

Design and develop interactive and engaging learning programs to support organizational talent development needs.
Manage the enterprise LMS and continually improve its functionality and content to engage employees and develop key organizational skills.
Lead learning and development programs through design, development, facilitation and evaluation - partner with HRM and business leaders to develop implementation plans to roll out programs and new initiatives.
Collaborate with HRMs and leaders to proactively complete learning needs analyses based on business priorities, identify skill gaps and design programs to meet those needs.
Design and produce programs and materials for blended learning programs, including facilitator guides, visual aids, case studies and evaluation tools consistent with the Indigo learning strategy, principles and guidelines
Continuously monitor and integrate emerging trends, technology and innovations in learning and development to enhance program effectiveness and learner experience.
Provide input to the training budget process.
Maintain and update current core curriculum and compliance training programs and materials.
Develop partnerships and collaborate with business partners and SMEs, including during analysis, design, and development, to produce quality learning within established timeframes.
Design, develop and evaluate learning and delivery strategies including leader and participant guides, learning activities, reference guides or job-aids, storyboards, video scripts, design documents, E-Learning modules, pre-work, post-work and train-the-trainer materials
Develop appropriate learning assessment strategies and tools to measure the effectiveness of learning programs.
Ensure the completion of learning deliverables and set/adhere to team budgets, as applicable.
Embrace and seek out technology that creates high-tech and high-touch solutions for Indigo employees.

People

Act as an advocate for the customer by placing them at the forefront of all design and decision-making processes.
Ensure all workstream team members have clear performance objectives aligned with Indigo Function and Department goals.
Communicate appropriate context, standards and prescribed limits for work stream team members.
Establish effective working relationships with work stream team members
Bring out the best in others, empower, and constructively stretch talent
Give authentic feedback on performance and potential
Collaborate with others to drive flexible and iterative solutions, quickly and easily
Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
Help others see the impacts of their efforts and proactively engage other functions to get input
Encourage others to freely share their point of view and be open to feedback

Cultural

Model Indigo’s Guiding Principles and convey a positive image in everything you do
Celebrate the diversity of thought and have an open mindset
Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
Embrace, champion, and influence change through the HR team and the organization
Challenge the status quo and consistently identify areas for improvement, diagnose issues and work to resolve them

SCOPE

Reports to: Director, Talent Development

KEY RELATIONSHIPS

Internal:

Interfaces and builds relationships with members of the Retail and Supply Chain team, the HR team, corporate business groups, external consultants and vendors
Cultivate and maintain collaborative professional relationships with internal and external Subject Matter Experts (SMEs) and analyze learning and performance needs of the business/function

External:

Vendors and contacts

Qualifications

Work Experience / Education / Certifications

Minimum 5 years of instructional and e-learning design and delivery experience, ideally in a retail environment
University degree in Human Resources, Education or Adult Training and Development
Must demonstrate a solid understanding of adult learning principles and design methodologies

Competencies / Skills / Attributes

Strong instructional design and visual design skills - sensitivity to layout, typography and colour
Expert in MS Office applications, primarily: Word, PowerPoint, and Excel
Highly proficient in using multimedia technology to enhance training/learning experiences
Exceptional writing, editing, and researching skills
Expert multi-tasking, prioritization, and project management abilities
Strong organizational skills and relentless attention to detail
Proven ability to consistently meet and exceed goals and deadlines
Able to quickly learn new product releases and industry trends
Self-starter with demonstrated ability to drive results and get the job done
Conceptual and strategic thinker, team player, excellent communication skills with internal customers and colleagues

Technical Skills

Experience using Articulate 360, or similar, to create learning content
Experience using AI applications to enhance learning and development initiatives, including the design of personalized learning pathways, content creation, learner engagement strategies and performance analytics.
Experience with Adobe Creative Suite
Experience managing LMS, LCMS, and online learning platforms
Experience using video editing software

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

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More about this job

Responsibilities

Design, deliver, and continuously improve learning programs and blended learning materials aligned with business priorities, including managing the enterprise LMS and maintaining core and compliance training. Partner with HR and business leaders to identify skill gaps, evaluate learning effectiveness, support employee development, and incorporate emerging technologies and methods.

Requirements

Requires at least five years of instructional and e-learning design and delivery experience, ideally in retail, and a university degree in Human Resources, Education, or Adult Training and Development. Candidates should have strong adult-learning, instructional and visual design, writing, project management, and communication skills, along with experience using learning platforms and tools such as Articulate 360 or similar.

Skills

Instructional Design
E-Learning Design
Adult Learning Principles
Visual Design
Learning Management Systems
Learning Needs Analysis
Program Evaluation
Project Management
Multimedia Technology
Articulate 360
Adobe Creative Suite
AI-Enabled Learning
Video Editing
Communication
Facilitation
Content Development

Visa sponsorship

Not detected in the job text

Keywords

Learning And Development
Instructional Design
E-Learning
Adult Learning Principles
Blended Learning
Learning Management System
Articulate 360
Adobe Creative Suite
Microsoft Office
PowerPoint
Excel
Word
Artificial Intelligence
Performance Analytics
Video Editing
Learning Needs Analysis
Training Delivery
Program Evaluation
Compliance Training
Facilitator Guides
Train-The-Trainer
Learning Assessments
Retail
Talent Development
Project Management
Multimedia Technology

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