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Added 9 mins ago
Project Coordinator, Creative Services | Health & Wellness Space | Hybrid in North York |$55k-$65k + Bonus
White Bay
Toronto, ON · North York, ON
$55,000 to $65,000 CAD / year
Full-time
…delivered within agreed timelines. They will also support the Manager, Creative Operations & Governance by providing visibility into project status, team capacity, potential challenges, and…
Added 9 mins ago
Retail District Manager - Canada West
adidas
Vancouver, BC
Full-time
The District Manager is a key leadership role within adidas Canada, responsible for driving retail performance, operational excellence, people development and profitable growth across a…
Added 9 mins ago
Account Manager
SafetyCo
Barrie, ON
Full-time
This isn’t a role for someone looking to simply process requests. As the Account Manager, you’ll be the bridge between prospective clients and long-term partnerships. We’re looking for…
Added 9 mins ago
Quality Manager
Albarrie Canada Limited
Barrie, ON
Full-time
…applications from all candidates and provide accommodations for people with disabilities throughout the application…
Added 9 mins ago
Key Account Supply Chain Manager - TORONTO
L'Oréal
Toronto, ON
Full-time
People Leadership: Coach and develop your team, fostering an environment of continuous upskilling and empowerment.
Added 9 mins ago
Computer Systems Technologist II – Data Center & Network Systems Technician
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Added 9 mins ago
Digital Project Manager
Pomerleau
Montreal, QC
Full-time
As a Digital Project Manager within the Digital Project Management Office (PMO), your primary responsibility will be to lead the delivery of technology solutions in collaboration with…
Added 9 mins ago
Server, Hawthorn Dining Room & Bar (Part-time)
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Our story is woven into the fabric of Calgary’s history, and our people are at the heart of it all. At Fairmont Palliser, we believe in creating a workplace where tradition meets…
Added 9 mins ago
Assistant superintendent-Civil & Infrastructure
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Full-time
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Added 9 mins ago
Customer Experience Associate- Future Opportunities Cranbrook, BC
TD
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Part-time
A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
Added 9 mins ago
Assistant superintendent-Civil & Infrastructure
Pomerleau
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Full-time
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Added 9 mins ago
Assistant Manager of Supportive Housing - Waterview
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Full-time
Title: Assistant Manager of Supportive Housing
Added 9 mins ago
Planning Specialist (Temporary)
Sheridan College
Oakville, ON
Temporary
Reporting to the Manager, Integrated Planning and Projects the Planning Specialist, Integrated Planning provides project management support, data analysis, and recommendations for the…
Added 9 mins ago
Senior Registered Electrical Engineer - Nuclear Power
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Added 9 mins ago
Digital Project Manager - Finance
Pomerleau
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Full-time
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Added 9 mins ago
Tax Manager
W3Global
Vancouver, BC
$120,000 to $130,000 CAD / year
Full-time
Reporting to the Director of Finance and Treasury, the Tax Manager is a senior finance professional responsible for leading the organization's tax function and supporting broader business…
Added 9 mins ago
COMBO - Co-Manager - Montreal Premium Outlets
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Mirabel, QC
Full-time
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Added 12 mins ago
Bid Manager
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Montreal, QC
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The bid manager acts as the project lead during the Request for Proposal (RFP) period for Complex, large-scale civil and infrastructure projects delivered through alternative project…
Added 12 mins ago
Commercial Lines Account Manager
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…LIFT Insurance, insurance isn’t about policies; it’s about people. Every client interaction reflects our core values: integrity, accountability, collaboration, and client…
Added 12 mins ago
Applied Data Science Manager
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Added 12 mins ago
Applied Data Science Manager
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Toronto, ON
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Added 12 mins ago
Accounting Manager - Michels Canada
Michels Corporation
Nisku, AB
The Accounting Manager is responsible for overseeing the daily operations of the accounting department and ensuring the accurate preparation, analysis, and reporting of financial…
Added 12 mins ago
Development Specialist
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Full-time
…provide recovery programs, housing, and vocational training to people in the pursuit of a life worth living. Because no one is beyond…
Added 12 mins ago
Administrative Assistant
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Full-time
…and RRSP matching because we believe in taking care of our people. You'll have opportunities to learn, grow, and build a lasting career across Canada in a culture that values care,…
Added 12 mins ago
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Indigo

Learning & Development Manager

Toronto, ON, Canada

Pay: $100,000 to $125,000 CAD / year
Job type: Full-time
Apply by: Mar 30, 2027
Experience: Minimum 5 years of instructional and e-learning design and delivery experience, ideally in a retail environment
Posting language: English
Posted: Oct 1, 2026

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Original job description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The Manager, Learning and Development is responsible for designing, implementing, and continuously improving learning strategies and programs that build individual, team, and organizational capabilities. This role ensures learning solutions are aligned with business goals, fosters a culture of continuous development, leverages innovative technologies and methodologies, and supports employee growth to drive high performance and future readiness across Indigo.

KEY PERFORMANCE METRICS

Course Evaluation Results
Employee Survey Results – Specific to Training
Delivery against Plan
Improved business results – specific to each learning initiative

KEY ACCOUNTABILITIES

Functional

Design and develop interactive and engaging learning programs to support organizational talent development needs.
Manage the enterprise LMS and continually improve its functionality and content to engage employees and develop key organizational skills.
Lead learning and development programs through design, development, facilitation and evaluation - partner with HRM and business leaders to develop implementation plans to roll out programs and new initiatives.
Collaborate with HRMs and leaders to proactively complete learning needs analyses based on business priorities, identify skill gaps and design programs to meet those needs.
Design and produce programs and materials for blended learning programs, including facilitator guides, visual aids, case studies and evaluation tools consistent with the Indigo learning strategy, principles and guidelines
Continuously monitor and integrate emerging trends, technology and innovations in learning and development to enhance program effectiveness and learner experience.
Provide input to the training budget process.
Maintain and update current core curriculum and compliance training programs and materials.
Develop partnerships and collaborate with business partners and SMEs, including during analysis, design, and development, to produce quality learning within established timeframes.
Design, develop and evaluate learning and delivery strategies including leader and participant guides, learning activities, reference guides or job-aids, storyboards, video scripts, design documents, E-Learning modules, pre-work, post-work and train-the-trainer materials
Develop appropriate learning assessment strategies and tools to measure the effectiveness of learning programs.
Ensure the completion of learning deliverables and set/adhere to team budgets, as applicable.
Embrace and seek out technology that creates high-tech and high-touch solutions for Indigo employees.

People

Act as an advocate for the customer by placing them at the forefront of all design and decision-making processes.
Ensure all workstream team members have clear performance objectives aligned with Indigo Function and Department goals.
Communicate appropriate context, standards and prescribed limits for work stream team members.
Establish effective working relationships with work stream team members
Bring out the best in others, empower, and constructively stretch talent
Give authentic feedback on performance and potential
Collaborate with others to drive flexible and iterative solutions, quickly and easily
Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
Help others see the impacts of their efforts and proactively engage other functions to get input
Encourage others to freely share their point of view and be open to feedback

Cultural

Model Indigo’s Guiding Principles and convey a positive image in everything you do
Celebrate the diversity of thought and have an open mindset
Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
Embrace, champion, and influence change through the HR team and the organization
Challenge the status quo and consistently identify areas for improvement, diagnose issues and work to resolve them

SCOPE

Reports to: Director, Talent Development

KEY RELATIONSHIPS

Internal:

Interfaces and builds relationships with members of the Retail and Supply Chain team, the HR team, corporate business groups, external consultants and vendors
Cultivate and maintain collaborative professional relationships with internal and external Subject Matter Experts (SMEs) and analyze learning and performance needs of the business/function

External:

Vendors and contacts

Qualifications

Work Experience / Education / Certifications

Minimum 5 years of instructional and e-learning design and delivery experience, ideally in a retail environment
University degree in Human Resources, Education or Adult Training and Development
Must demonstrate a solid understanding of adult learning principles and design methodologies

Competencies / Skills / Attributes

Strong instructional design and visual design skills - sensitivity to layout, typography and colour
Expert in MS Office applications, primarily: Word, PowerPoint, and Excel
Highly proficient in using multimedia technology to enhance training/learning experiences
Exceptional writing, editing, and researching skills
Expert multi-tasking, prioritization, and project management abilities
Strong organizational skills and relentless attention to detail
Proven ability to consistently meet and exceed goals and deadlines
Able to quickly learn new product releases and industry trends
Self-starter with demonstrated ability to drive results and get the job done
Conceptual and strategic thinker, team player, excellent communication skills with internal customers and colleagues

Technical Skills

Experience using Articulate 360, or similar, to create learning content
Experience using AI applications to enhance learning and development initiatives, including the design of personalized learning pathways, content creation, learner engagement strategies and performance analytics.
Experience with Adobe Creative Suite
Experience managing LMS, LCMS, and online learning platforms
Experience using video editing software

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

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More about this job

Responsibilities

Design, deliver, and continuously improve learning programs and blended learning materials aligned with business priorities, including managing the enterprise LMS and maintaining core and compliance training. Partner with HR and business leaders to identify skill gaps, evaluate learning effectiveness, support employee development, and incorporate emerging technologies and methods.

Requirements

Requires at least five years of instructional and e-learning design and delivery experience, ideally in retail, and a university degree in Human Resources, Education, or Adult Training and Development. Candidates should have strong adult-learning, instructional and visual design, writing, project management, and communication skills, along with experience using learning platforms and tools such as Articulate 360 or similar.

Skills

Instructional Design
E-Learning Design
Adult Learning Principles
Visual Design
Learning Management Systems
Learning Needs Analysis
Program Evaluation
Project Management
Multimedia Technology
Articulate 360
Adobe Creative Suite
AI-Enabled Learning
Video Editing
Communication
Facilitation
Content Development

Visa sponsorship

Not detected in the job text

Keywords

Learning And Development
Instructional Design
E-Learning
Adult Learning Principles
Blended Learning
Learning Management System
Articulate 360
Adobe Creative Suite
Microsoft Office
PowerPoint
Excel
Word
Artificial Intelligence
Performance Analytics
Video Editing
Learning Needs Analysis
Training Delivery
Program Evaluation
Compliance Training
Facilitator Guides
Train-The-Trainer
Learning Assessments
Retail
Talent Development
Project Management
Multimedia Technology

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