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Added 9 mins ago
13612 - Employment Specialist (Temporary Full-Time)
S.U.C.C.E.S.S.
Vancouver, BC
Full-time · Temporary
Knowledge of case management process is an asset
Added 23 mins ago
Senior Manager, Contact Center - Escalations
Walmart Canada
Mississauga, ON
Full-time
We’re looking for a Senior Manager, Customer Escalations to lead a highly visible function within Walmart Canada’s Customer Care team, bringing together customer advocacy, people…
Added 53 mins ago
Space Planner & Move Manager
BGIS
Toronto, ON
Full-time
The Space Planner & Move Manager ensures the effective management of space occupied by an assigned Client, assists in developing strategic occupancy plans & forecasts and develops options…
Added 53 mins ago
Executive Rewards Senior Associate & Project Manager
Marsh
Calgary, AB
Full-time
Marsh’s Workforce & Rewards practice is seeking an Executive Compensation Senior Associate & Project Manager to join our team in one of our five Canadian offices (Montreal, Ottawa, Toronto,…
Added 53 mins ago
Executive Rewards Senior Associate & Project Manager
Marsh
Vancouver, BC
Full-time
Marsh’s Workforce & Rewards practice is seeking an Executive Compensation Senior Associate & Project Manager to join our team in one of our five Canadian offices (Montreal, Ottawa, Toronto,…
Added 53 mins ago
Executive Rewards Senior Associate & Project Manager
Marsh
Montreal, QC
Full-time
Marsh’s Workforce & Rewards practice is seeking an Executive Compensation Senior Associate & Project Manager to join our team in one of our five Canadian offices (Montreal, Ottawa, Toronto,…
Added 53 mins ago
Executive Rewards Senior Associate & Project Manager
Marsh
Toronto, ON
Full-time
Marsh’s Workforce & Rewards practice is seeking an Executive Compensation Senior Associate & Project Manager to join our team in one of our five Canadian offices (Montreal, Ottawa, Toronto,…
Added 53 mins ago
Executive Rewards Senior Associate & Project Manager
Marsh
Ottawa, ON
Full-time
Marsh’s Workforce & Rewards practice is seeking an Executive Compensation Senior Associate & Project Manager to join our team in one of our five Canadian offices (Montreal, Ottawa, Toronto,…
Added 54 mins ago
Supervisor - 24/7 Programs
TRELLIS SOCIETY FOR COMMUNITY IMPACT
Calgary, AB
Full-time
Actively engage in the case management of each youth in the program ensuring compliance with CAC standards and that needs of each client and family are being prioritized and monitored on an…
Added 54 mins ago
Mental Health Worker
Options Community Services
Surrey, BC
$29.22 to $33.54 CAD / hour
Full-time · Temporary
Reporting to the Program Manager, the selected candidate will interview and orient clients while assessing their abilities within the psycho-social rehabilitation framework.…
Added 1 hour ago
Training Coordinator
Blue Door Support Services
Aurora, ON
$50,000 to $55,000 CAD / year
Reporting to the Manager, Training and Employment, the Training Coordinator facilitates day-to-day social components of the program. This role facilitates in-person and virtual training…
Added 1 hour ago
Community Disability Worker: Every Other Saturday 24 Hours
Robin Hood Association
Sherwood Park, AB
Part-time
…individual’s life skill development and, particularly in the case of services to children, academic skill development; and, modeling the desired actions and…
Added 1 hour ago
Investigator, Patient Ombudsman
Ontario Health
Toronto, ON
Full-time
Reporting to the Manager, Investigations, the Investigator leads fair, thorough and timely investigations into complaints involving Ontario health sector organizations. Managing both…
Added 1 hour ago
Casual Child and Youth Care Worker
Hollyburn Family Services Ltd.
North Vancouver, BC
Up to $27 CAD / hour
Reporting to the Relief Manager, the Relief Worker provides direct, day-to-day care and support to children and youth with developmental and mental health needs, including Autism Spectrum…
Added 1 hour ago
Manager, CPB COO and Banking Operations, AI and Automation Strategy
TD
Toronto, ON
Full-time
The Manager, AI and Automation Initiatives supports the planning, coordination, and delivery of high-priority automation and AI-enabled transformation initiatives across CPB COO and…
Added 1 hour ago
Housing First for Youth (HF4Y) Intensive Case Manager
Our Place Peel
Mississauga, ON
Up to $51,732 CAD / year
Full-time
The Housing First For Youth (HF4Y) Intensive Case Manager provides intensive, client-centered case management to vulnerable and chronically homeless youth (ages 16–24) in the Region of…
Added 1 hour ago
Youth Residential Manager
Our Place Peel
Mississauga, ON
$70,000 to $75,000 CAD / year
Full-time
Reporting to the Director of Housing Services, the Youth Residential Manager will be responsible for the overall management and operations of the Youth Shelter. This role includes the…
Added 1 hour ago
Employment Counsellor
VPI INC.
Oshawa, ON
Up to $50,282 CAD / year
Full-time · Contract
Work collaboratively with the Branch Manager to monitor and achieve individual and team performance targets, including Job Seeker Financial Support allocations and expenditures, job…
Added 1 hour ago
Criminal Courtworker
Native Counselling Services of Alberta
St. Paul, AB
Up to $49,980 CAD / year
Full-time
Added 1 hour ago
Family Courtworker
Native Counselling Services of Alberta
High Level, AB
Up to $49,980 CAD / year
Full-time
Added 1 hour ago
Team Manager, Eligibility Services - Member Enrolment & COB
Alberta Blue Cross
AB · Hybrid
Full-time
Working in a flexible work style arrangement, with the guidance of the Manager of Member Enrolment & COB, the Team Manager is responsible for the people and the processes underlying member…
Added 1 hour ago
Business Planning and Workforce Manager
Google
Waterloo, ON
…everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to…
Added 1 hour ago
Senior Business Analyst
Bayshore
Mississauga, ON
Provide progress updates to the Business Applications Manager.
Added 1 hour ago
Field Nurse Case Manager
Bayshore
Mississauga, ON
The Field Nurse Case Manager (FNCM) will play an essential role in supporting patients living with a respiratory disease to improve both their health outcomes and quality of life. FNCM…
Added 1 hour ago
Manager, CPB COO and Banking Operations, AI and Automation Strategy
TD
Toronto, ON
Full-time
The Manager, AI and Automation Initiatives supports the planning, coordination, and delivery of high-priority automation and AI-enabled transformation initiatives across CPB COO and…

Indigo

Manager, Learning & Development

Toronto, ON, Canada

Pay: $100,000 to $125,000 CAD / year
Job type: Full-time
Apply by: Mar 27, 2027
Experience: Minimum 5 years of instructional and e-learning design and delivery experience, ideally in a retail environment
Posting language: English
Posted: Sep 28, 2026

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Original job description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The Manager, Learning and Development is responsible for designing, implementing, and continuously improving learning strategies and programs that build individual, team, and organizational capabilities. This role ensures learning solutions are aligned with business goals, fosters a culture of continuous development, leverages innovative technologies and methodologies, and supports employee growth to drive high performance and future readiness across Indigo.

KEY PERFORMANCE METRICS

Course Evaluation Results
Employee Survey Results – Specific to Training
Delivery against Plan
Improved business results – specific to each learning initiative

KEY ACCOUNTABILITIES

Functional

Design and develop interactive and engaging learning programs to support organizational talent development needs.
Manage the enterprise LMS and continually improve its functionality and content to engage employees and develop key organizational skills.
Lead learning and development programs through design, development, facilitation and evaluation - partner with HRM and business leaders to develop implementation plans to roll out programs and new initiatives.
Collaborate with HRMs and leaders to proactively complete learning needs analyses based on business priorities, identify skill gaps and design programs to meet those needs.
Design and produce programs and materials for blended learning programs, including facilitator guides, visual aids, case studies and evaluation tools consistent with the Indigo learning strategy, principles and guidelines
Continuously monitor and integrate emerging trends, technology and innovations in learning and development to enhance program effectiveness and learner experience.
Provide input to the training budget process.
Maintain and update current core curriculum and compliance training programs and materials.
Develop partnerships and collaborate with business partners and SMEs, including during analysis, design, and development, to produce quality learning within established timeframes.
Design, develop and evaluate learning and delivery strategies including leader and participant guides, learning activities, reference guides or job-aids, storyboards, video scripts, design documents, E-Learning modules, pre-work, post-work and train-the-trainer materials
Develop appropriate learning assessment strategies and tools to measure the effectiveness of learning programs.
Ensure the completion of learning deliverables and set/adhere to team budgets, as applicable.
Embrace and seek out technology that creates high-tech and high-touch solutions for Indigo employees.

People

Act as an advocate for the customer by placing them at the forefront of all design and decision-making processes.
Ensure all workstream team members have clear performance objectives aligned with Indigo Function and Department goals.
Communicate appropriate context, standards and prescribed limits for work stream team members.
Establish effective working relationships with work stream team members
Bring out the best in others, empower, and constructively stretch talent
Give authentic feedback on performance and potential
Collaborate with others to drive flexible and iterative solutions, quickly and easily
Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
Help others see the impacts of their efforts and proactively engage other functions to get input
Encourage others to freely share their point of view and be open to feedback

Cultural

Model Indigo’s Guiding Principles and convey a positive image in everything you do
Celebrate the diversity of thought and have an open mindset
Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
Embrace, champion, and influence change through the HR team and the organization
Challenge the status quo and consistently identify areas for improvement, diagnose issues and work to resolve them

SCOPE

Reports to: Director, Talent Development

KEY RELATIONSHIPS

Internal:

Interfaces and builds relationships with members of the Retail and Supply Chain team, the HR team, corporate business groups, external consultants and vendors
Cultivate and maintain collaborative professional relationships with internal and external Subject Matter Experts (SMEs) and analyze learning and performance needs of the business/function

External:

Vendors and contacts

Qualifications

Work Experience / Education / Certifications

Minimum 5 years of instructional and e-learning design and delivery experience, ideally in a retail environment
University degree in Human Resources, Education or Adult Training and Development
Must demonstrate a solid understanding of adult learning principles and design methodologies

Competencies / Skills / Attributes

Strong instructional design and visual design skills - sensitivity to layout, typography and colour
Expert in MS Office applications, primarily: Word, PowerPoint, and Excel
Highly proficient in using multimedia technology to enhance training/learning experiences
Exceptional writing, editing, and researching skills
Expert multi-tasking, prioritization, and project management abilities
Strong organizational skills and relentless attention to detail
Proven ability to consistently meet and exceed goals and deadlines
Able to quickly learn new product releases and industry trends
Self-starter with demonstrated ability to drive results and get the job done
Conceptual and strategic thinker, team player, excellent communication skills with internal customers and colleagues

Technical Skills

Experience using Articulate 360, or similar, to create learning content
Experience using AI applications to enhance learning and development initiatives, including the design of personalized learning pathways, content creation, learner engagement strategies and performance analytics.
Experience with Adobe Creative Suite
Experience managing LMS, LCMS, and online learning platforms
Experience using video editing software

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

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More about this job

Responsibilities

Design, deliver, and continuously improve learning programs and blended learning materials aligned with business priorities, while managing the enterprise learning management system and maintaining core and compliance curricula. Partner with HR, business leaders, and subject matter experts to identify skill gaps, evaluate learning effectiveness, support employee development, and incorporate emerging technologies and methods.

Requirements

Requires at least five years of instructional and e-learning design and delivery experience, ideally in retail, and a university degree in Human Resources, Education, or Adult Training and Development. Candidates should have strong adult-learning, instructional and visual design, communication, and project-management capabilities, along with experience using learning platforms and tools such as Articulate 360 or similar; AI, Adobe Creative Suite, and video-editing experience are also cited.

Skills

Instructional Design
E-Learning Design
Learning Program Development
Learning Needs Analysis
Adult Learning Principles
Visual Design
Multimedia Learning
Project Management
Budget Management
Assessment and Evaluation
Articulate 360
Adobe Creative Suite
Artificial Intelligence Applications
Video Editing
Stakeholder Collaboration

Visa sponsorship

Not detected in the job text

Keywords

Learning And Development
Instructional Design
E-Learning
Adult Learning Principles
Learning Needs Analysis
Blended Learning
Learning Management System
Articulate 360
Adobe Creative Suite
Artificial Intelligence
Performance Analytics
Multimedia Technology
Video Editing Software
Compliance Training
Train-The-Trainer
Learning Assessment
Program Evaluation
Facilitator Guides
Job Aids
Storyboards
Training Budget
Retail
Talent Development

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