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Added 5 mins ago
Peoplesoft Analyst
eTeam
Montreal, QC
$35 to $38.13 CAD / hour
Contract
As a key member of the HR Analytics & Insights team, the HRIS Analyst serves as a strategic partner to HR stakeholders and IT functions across client. This role is responsible for the…
Added 5 mins ago
Commercial Banking Senior System Analyst
Epsilon Solutions Ltd.
Montreal, QC
Contract
Closely collaborate with Business Management, Information Technology, and outside vendors to develop and implement new applications and tools for use by the business.
Added 5 mins ago
MuleSoft Integration Business Analyst
Cognizant
Toronto, ON
$100,000 to $130,000 CAD / year
Full-time
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject…
Added 5 mins ago
Business Analyst - Senior (Data Analysis and Oracle exp)
Bevertec
Toronto, ON
Contract
Job Role: Business Analyst - Senior (Data Analysis and Oracle exp)
Added 5 mins ago
SAP Print Workbench System Analyst
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$75 to $85 CAD / hour
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The System Analyst is accountable for providing technical designs and delivering solutions for the SAP Print Workbench and Billing areas for a bill redesign project. This includes…
Added 5 mins ago
Portfolio Analyst, Capacity & Portfolio Performance
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Full-time
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Added 6 mins ago
IT - Application Support Analyst – Level 2
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Minimum post‑secondary education in Information Technology, Computer Science, or a related field (e.g., IT Support, Computer Systems Technology, Network Administration), or equivalent job…
Added 22 mins ago
Financial Analyst
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Added 22 mins ago
Consultant, Quantitative Risk Modelling
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Full-time
…model governance standards. Additionally, the Quantitative Analyst will need to engage with various partner units to understand business problems and communicate model…
Added 22 mins ago
Staff Analyst
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Toronto, ON
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Added 35 mins ago
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Added 35 mins ago
Business Analyst - Capital Marketing
Tata Consultancy Services
Toronto, ON
$90,000 to $110,000 CAD / year
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Added 35 mins ago
Business Analyst - GOAPRDJP000001026
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AB · Edmonton, AB
Full-time
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Added 35 mins ago
Business Analyst - GOAPRDJP000001026
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AB · Edmonton, AB
Full-time
The Technology and Innovation ministry requires Information Technology (IT) professional resources to provide a Senior Technical Business Analyst for the project delivery of IMT ministry…
Added 35 mins ago
IT Programmer/Analyst, Level 3
Procom
Ottawa, ON
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Procom is seeking an experienced IT Programmer/Analyst (Level 3) to support the Canadian Institutes of Health Research (CIHR) under the Task-Based Informatics Professional Services (TBIPS)…
Added 35 mins ago
Business Analyst - RFR – BA – 1070
S M Software Solutions Inc
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Added 35 mins ago
Business Analyst - RFR – BA – 1070
S M Software Solutions Inc
Winnipeg, MB
Full-time
We are looking for an experienced Business Analyst with strong expertise in healthcare business analysis, clinical stakeholder engagement, workflow and business process analysis, software…
Added 35 mins ago
Application production support
HireTalent - Staffing & Recruiting Firm
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$70 to $85 CAD / hour
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Added 52 mins ago
AI Augmented Quality Assurance Analyst II
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Montreal, QC
Full-time
We're looking for exceptional people who are passionate about technology, relentless in their standards, and driven to push what's possible further. At LGI, curiosity isn't a nice-to-have,…
Added 52 mins ago
Security Analyst – Cybersecurity Engineering & Operations
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Toronto, ON
Other
The Security Analyst – Cybersecurity Engineering & Operations plays a critical role in safeguarding the organization’s IT and OT (Operational Technology) environments. This position focuses…
Added 1 hour ago
AI Augmented Quality Assurance Analyst II
LGI Healthcare Solutions
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Added 1 hour ago
Senior Business Analyst (Mobile Banking Team)
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We at Raise are hiring a Senior Business Analyst (Mobile Banking Team) for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to…
Added 1 hour ago
CRM & CDP Technical - Integration Analyst
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Air Canada Vacations is executing a major business and technology transformation program (“Leapfrog”), including the implementation of a new Microsoft Dynamics CRM and Bloomreach Customer…
Added 1 hour ago
Analyst/Senior Analyst, Customer Operations
Clarity (formerly Hiive)
Vancouver, BC
Full-time
As an Analyst/Senior Analyst, Customer Operations at Hiive, you’ll play a key role in shaping the experience of every customer who joins our platform. You’ll work alongside your team to…
Added 1 hour ago
Technology Lead - Business Systems Analyst
Infosys
ON
Infosys is seeking a Business Systems Analyst. In this role, you will partner with business and technology stakeholders to analyze business needs, elicit and document requirements, and…

Indigo

Manager, Strategic Planning & Process Redesign - 12‑month contract

Toronto, ON, Canada

Pay: $110,000 to $120,000 CAD / year
Job type: Full-time
Apply by: Mar 20, 2027
Posting language: English
Posted: Sep 21, 2026

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Original job description

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The Manager, Strategic Planning & Process Redesign supports Indigo’s enterprise strategic planning process by managing the planning calendar, preparing tools and materials, facilitating senior leadership discussions, and sustaining reporting on strategic initiatives and performance. The role also enables enterprise process redesign efforts by partnering with process owners, stakeholders, and subject matter experts to apply Indigo’s process redesign methodology and surface improvement opportunities that enhance Indigo’s productivity, customer experience, employee engagement, and cost effectiveness.

MISSION

To support the strategic planning process with the scheduling, tools, meeting syntheses and balanced scorecard monitoring, and to faciliatate and support Indigo’s sociotechnical systems (STS)-based process redesign initiatives.

KEY PERFORMANCE METRICS

Stakeholder satisfaction with strategic planning facilitation, tools, and support.
Stakeholder satisfaction with process redesign support and outcomes.
Enhanced knowledge of STS methodology across the organization.
Timely completion of Strategic Planning Process outputs.
Timely completion of process redesign engagements within agreed scope.
Identification and tracking of process improvement opportunities relating to cost effectiveness, customer experience, employee experience, and productivity.
Adherence to, and adoption of, Indigo’s sociotechnical systems process redesign methodology.

KEY RELATIONSHIPS

Reports to the Chief Administrative Officer

Leads: Analyst, Process Redesign

Interfaces with: CEO, Executive Team and senior leaders, process owners and subject matter experts

KEY RESPONSIBILITIES

Strategic Planning Leadership

Facilitate Indigo’s annual strategic planning process, including the planning calendar, leadership sessions, materials, tools, templates, and process discipline required to align on enterprise, business unit, and operating unit priorities.
Support the CEO, Executive Team, and senior leaders in developing strategic objectives, success measures, annual operating priorities, and multi-year plans.
Facilitate strategic planning and ideation sessions, SWOT reviews, prioritization exercises, and cross-functional planning sessions.
Conduct research and environmental scanning to surface risks, opportunities, competitive trends, technology developments, and customer insights relevant to Indigo’s strategy.
Monitor, compile, and prepare quarterly and annual reporting on Balanced Scorecards, strategic initiatives, and key performance indicators.
Familiarize new leadership hires with Indigo’s Strategic Planning Process.
Coordinate quarterly town hall planning and content with cross-functional partners and the Executive Team to communicate strategic priorities, progress, and enterprise updates.

Process Redesign & Continuous Improvement

Support and lead cross-functional process redesign engagements by guiding process owners, stakeholders, and subject matter experts through current-state process mapping, analysis, redesign, and recommendation development consistent with STS methodology.
Partner with process owners to identify opportunities to improve quality, efficiency, customer outcomes, employee experience, and cost-effectiveness.
Support process owners in implementing approved recommendations, including governance, change planning, stakeholder engagement, and performance measurement.
Identify automation, workflow optimization, AI enablement, and digital transformation opportunities that improve efficiency, quality, employee experience, or customer outcomes.
Develop tools, templates, standards, and resources that strengthen Indigo’s process improvement capabilities.
Monitor process improvement benefits with process owners and recommend corrective actions where required.

People Leadership

Manage, coach, and develop the Process Redesign Analyst, building capability in process redesign, business analysis, automation, AI tools and strategic planning methodologies
Guide secondees or cross-functional contributors assigned to specific process redesign engagements, as required.
Model Indigo’s Guiding Principles.

Qualifications

A passion for solving complex business problems through disciplined systems thinking, intellectual curiosity, and sound business acumen.
Strong judgment, discretion, and executive presence.
The ability to influence without authority and collaborate effectively across the organization.
A commitment to fostering continuous improvement, automation, and innovation across Indigo.
A relevant degree from a leading university, with a strong record of academic achievement.
Expertise in strategic planning, business analysis, process design, and continuous improvement methodologies.
Exceptional written and verbal communication, presentation, and facilitation skills.

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected].

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

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More about this job

Responsibilities

The manager will lead the enterprise strategic planning process and facilitate sociotechnical systems-based process redesign initiatives. They are responsible for managing planning calendars, preparing leadership materials, and identifying opportunities for productivity and cost-effectiveness improvements.

Requirements

The role requires a relevant degree from a leading university and proven expertise in strategic planning, business analysis, and continuous improvement methodologies. Candidates must possess strong executive presence, the ability to influence without authority, and exceptional facilitation skills.

Skills

Strategic planning
Process redesign
Systems thinking
Business analysis
Facilitation
Change management
Project management
Data analysis
Stakeholder management
Continuous improvement
Automation
AI enablement
Strategic reporting
Performance measurement
Executive communication

Visa sponsorship

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Keywords

Strategic planning
Process redesign
Sociotechnical systems
Systems thinking
Balanced scorecard
Business analysis
Continuous improvement
Automation
AI enablement
Digital transformation
Change management
Stakeholder engagement
Performance measurement
SWOT analysis
Environmental scanning
Process mapping
Executive presence
Facilitation
Retail
Strategic initiatives

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