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Added 6 mins ago
Analyst, System and infrastructure operations, maintenance and development
Desjardins
Montreal, QC · Levis, QC · Complexe Desjardins Montréal
Full-time
As a systems and infrastructure operations, maintenance and development analyst, you support IT efficiency. You design, configure, administer, maintain and upgrade business solutions,…
Added 6 mins ago
IT Business Sr Analyst
Citi
Toronto, ON
Full-time
The IT Business Senior Analyst is an intermediate-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and…
Added 19 mins ago
Infrastructure Analyst
Elections Ontario
Toronto, ON · North York, ON
Temporary
The Information Technology and Digital Solutions division of Elections Ontario is seeking an experienced IT professional to fill the role of Infrastructure Analyst.
Added 19 mins ago
Manager, Strategic Planning & Process Redesign - 12‑month contract
Indigo
Toronto, ON
$110,000 to $120,000 CAD / year
Full-time
We Will Be Data Driven – System Thinking – Entrepreneurial.
Added 19 mins ago
Senior Business Systems Analyst
CGI
Toronto, ON
Full-time
Communicate requirements, issues, and project-related information clearly across business and technology stakeholders.
Added 21 mins ago
Senior Analyst, Investment Compliance
Intact FC
Montreal, QC
Full-time
The Analyst works closely with Portfolio Management, Trading, Risk Management, Investment Operations, Data Management, Legal, and Information Technology. The role provides an opportunity to…
Added 1 hour ago
Enterprise Application Analyst
The Niagara Parks Commission
Niagara Falls, ON
Full-time
The Enterprise Application Analyst is responsible for the administration, support, security, and continuous improvement of Niagara Parks’ enterprise applications and Microsoft SQL Server…
Added 1 hour ago
Retail & ERP Systems Analyst
Pacific Smoke International Inc
Markham, ON
$85,000 to $95,000 CAD / year
Pacific Smoke International (PSI) is seeking a Retail & ERP Systems Analyst to join our Information Technology Services team.
Added 1 hour ago
Junior IT Analyst
Weldco-Beales MFG Alberta Ltd
Langley (District), BC
$60,000 to $75,000 CAD / year
Full-time
The Junior IT Analyst provides front-line technical support and assists with the reliable and secure operation of company technology. This entry-level role is suited to a recent graduate…
Added 1 hour ago
Assoc Business Rating Analyst
Co-operators
Guelph, ON · Mississauga, ON · Montreal, QC · Quebec, QC
Full-time
Additional Information: This/these role(s) is/are currently vacant
Added 1 hour ago
Financial Analyst, Accounting and Systems
Equispheres Inc
Ottawa, ON
Full-time
Equispheres is a Canadian materials science innovator headquartered in Ottawa's advanced technology hub. Privately held and engineering-driven, we develop next-generation metal powders that…
Added 1 hour ago
Workforce Management Intraday Analyst (contract)
Questrade Financial Group
Toronto, ON
…services, financial services and more. We use cutting-edge technology to help Canadians become much more financially successful and…
Added 1 hour ago
Analyst, Business Systems
Fraser Health
Surrey, BC
Full-time
Are you passionate about improving healthcare through technology, collaboration, and innovation? Fraser Health is seeking a Business Systems Analyst to join the Practice Education, Adoption…
Added 2 hours ago
Client Scam Intervention Specialist
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Toronto, ON · Scarborough, ON
…with clients who may be under the influence of a scammer. The analyst uses empathy, active listening, sound judgment, and persuasive communication to help clients recognize manipulation,…
Added 2 hours ago
Senior CDR Analyst
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Halifax, NS
$65,000 to $85,000 CAD / year
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Other
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Toronto District School Board
Toronto, ON
$48.73 to $57.27 CAD / hour
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The System Services group implements, manages, troubleshoots, and makes recommendation for optimizing, supporting and maintaining all information technology systems and infrastructure…
Added 3 hours ago
Senior Business Analyst
Allshores
Halifax, NS
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Allshores is seeking a Senior Business Analyst to play a pivotal role as a trusted partner to business leaders, technology teams, and external vendors. In this role, you will help drive…
Added 3 hours ago
Academic Application Specialist
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Calgary, AB · Greater Calgary Metropolitan Area
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Diploma or Degree in Information Technology, Comp
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Added 4 hours ago
Human Resources Information System Analyst
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Montreal, QC
Contract
As a key member of the HR Analytics & Insights team, the HRIS Analyst serves as a strategic partner to HR stakeholders and IT functions across Americas. This role is responsible for the…
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Systems Analyst III - Health & Welfare Benefits Implementations
LifeWorks
Toronto, ON · Ottawa, ON · Vancouver, BC · Calgary, AB · ON · CAN-ON-Home Office
Full-time
…our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and…
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Systems Analyst 2 (Telephony)
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…a variety of communication systems, both wired and wireless technology and cloud-based VoIP, with responsibilities including: system analysis and troubleshooting; assisting in recommending,…
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ERP Business Analyst
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…growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through…
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Indigo

Manager, Strategic Planning & Process Redesign - 12‑month contract

Toronto, ON, Canada

Pay: $110,000 to $120,000 CAD / year
Job type: Full-time
Apply by: Mar 20, 2027
Posting language: English
Posted: Sep 21, 2026

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Original job description

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The Manager, Strategic Planning & Process Redesign supports Indigo’s enterprise strategic planning process by managing the planning calendar, preparing tools and materials, facilitating senior leadership discussions, and sustaining reporting on strategic initiatives and performance. The role also enables enterprise process redesign efforts by partnering with process owners, stakeholders, and subject matter experts to apply Indigo’s process redesign methodology and surface improvement opportunities that enhance Indigo’s productivity, customer experience, employee engagement, and cost effectiveness.

MISSION

To support the strategic planning process with the scheduling, tools, meeting syntheses and balanced scorecard monitoring, and to faciliatate and support Indigo’s sociotechnical systems (STS)-based process redesign initiatives.

KEY PERFORMANCE METRICS

Stakeholder satisfaction with strategic planning facilitation, tools, and support.
Stakeholder satisfaction with process redesign support and outcomes.
Enhanced knowledge of STS methodology across the organization.
Timely completion of Strategic Planning Process outputs.
Timely completion of process redesign engagements within agreed scope.
Identification and tracking of process improvement opportunities relating to cost effectiveness, customer experience, employee experience, and productivity.
Adherence to, and adoption of, Indigo’s sociotechnical systems process redesign methodology.

KEY RELATIONSHIPS

Reports to the Chief Administrative Officer

Leads: Analyst, Process Redesign

Interfaces with: CEO, Executive Team and senior leaders, process owners and subject matter experts

KEY RESPONSIBILITIES

Strategic Planning Leadership

Facilitate Indigo’s annual strategic planning process, including the planning calendar, leadership sessions, materials, tools, templates, and process discipline required to align on enterprise, business unit, and operating unit priorities.
Support the CEO, Executive Team, and senior leaders in developing strategic objectives, success measures, annual operating priorities, and multi-year plans.
Facilitate strategic planning and ideation sessions, SWOT reviews, prioritization exercises, and cross-functional planning sessions.
Conduct research and environmental scanning to surface risks, opportunities, competitive trends, technology developments, and customer insights relevant to Indigo’s strategy.
Monitor, compile, and prepare quarterly and annual reporting on Balanced Scorecards, strategic initiatives, and key performance indicators.
Familiarize new leadership hires with Indigo’s Strategic Planning Process.
Coordinate quarterly town hall planning and content with cross-functional partners and the Executive Team to communicate strategic priorities, progress, and enterprise updates.

Process Redesign & Continuous Improvement

Support and lead cross-functional process redesign engagements by guiding process owners, stakeholders, and subject matter experts through current-state process mapping, analysis, redesign, and recommendation development consistent with STS methodology.
Partner with process owners to identify opportunities to improve quality, efficiency, customer outcomes, employee experience, and cost-effectiveness.
Support process owners in implementing approved recommendations, including governance, change planning, stakeholder engagement, and performance measurement.
Identify automation, workflow optimization, AI enablement, and digital transformation opportunities that improve efficiency, quality, employee experience, or customer outcomes.
Develop tools, templates, standards, and resources that strengthen Indigo’s process improvement capabilities.
Monitor process improvement benefits with process owners and recommend corrective actions where required.

People Leadership

Manage, coach, and develop the Process Redesign Analyst, building capability in process redesign, business analysis, automation, AI tools and strategic planning methodologies
Guide secondees or cross-functional contributors assigned to specific process redesign engagements, as required.
Model Indigo’s Guiding Principles.

Qualifications

A passion for solving complex business problems through disciplined systems thinking, intellectual curiosity, and sound business acumen.
Strong judgment, discretion, and executive presence.
The ability to influence without authority and collaborate effectively across the organization.
A commitment to fostering continuous improvement, automation, and innovation across Indigo.
A relevant degree from a leading university, with a strong record of academic achievement.
Expertise in strategic planning, business analysis, process design, and continuous improvement methodologies.
Exceptional written and verbal communication, presentation, and facilitation skills.

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected].

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

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More about this job

Responsibilities

The manager will lead the enterprise strategic planning process and facilitate sociotechnical systems-based process redesign initiatives. They are responsible for managing planning calendars, preparing leadership materials, and identifying opportunities for productivity and cost-effectiveness improvements.

Requirements

The role requires a relevant degree from a leading university and proven expertise in strategic planning, business analysis, and continuous improvement methodologies. Candidates must possess strong executive presence, the ability to influence without authority, and exceptional facilitation skills.

Skills

Strategic planning
Process redesign
Systems thinking
Business analysis
Facilitation
Change management
Project management
Data analysis
Stakeholder management
Continuous improvement
Automation
AI enablement
Strategic reporting
Performance measurement
Executive communication

Visa sponsorship

Not detected in the job text

Keywords

Strategic planning
Process redesign
Sociotechnical systems
Systems thinking
Balanced scorecard
Business analysis
Continuous improvement
Automation
AI enablement
Digital transformation
Change management
Stakeholder engagement
Performance measurement
SWOT analysis
Environmental scanning
Process mapping
Executive presence
Facilitation
Retail
Strategic initiatives

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