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Added 38 mins ago
LF
Partenaire d’affaires, talents et culture (Bilingue) / Business Partner, Talent and Culture (Bilingual)
La Fromagerie Coopéerative St-Albert
ON · The Nation/La Nation, ON
- $75,000 to $90,000 CAD / year
- Full-time
· Manage the full recruitment cycle for positions in production, maintenance, quality, logistics, administration, sales, finance and management.
Added 40 mins ago
AC
NATIONAL ACCOUNT MANAGER- ON PREMISE
Asahi Canada
Toronto, ON
- $87,840 to $109,800 CAD / year
- Full-time
Plan, manage and optimize trade investment for assigned accounts within budgets and allocation parameters approved by the On Premise Sales Director.
Added 40 mins ago
N
Sales Director / Business Development Manager – IT Staffing & Technology Services
nugget.ai
Toronto, ON
- Contract
We are looking for a highly driven Sales Director / Business Development Manager to lead business development and drive new client acquisition across the US and Canadian markets. The ideal…
Added 1 hour ago
HS
Territory Sales Manager
Hercules SLR
NS · Dartmouth, NS
- Full-time
Collaborate with the branch, General Manager, and Director of Sales to develop sales strategies and identify opportunities.
Added 1 hour ago
AH
Assistant Director of Front Office
Arlo Hotels
Front of Yonge, ON
- Full-time
Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Assistant Director of Front Office.
Added 2 hours ago
JT
Product Development Engineer
jeans test
Engineer, BC
- Full-time
Assist accurate Management reports to provide timely feedback to the Sales Director on new product development initiatives.
Added 2 hours ago
NB
Senior Advisor, Distribution Growth and Transformation
National Bank of Canada
Montreal, QC
- Full-time
…strategic distribution priorities to life. Reporting to the Senior Director, Distribution, you will work closely with the Distribution Strategy and Optimization team, as well as several…
Added 2 hours ago
HT
Trade Compliance Program Manager
Husky Technologies
Bolton, ON
- Full-time
As the Global Trade Compliance Program Manager, you will report to the Director, Global Trade Compliance & Customs and serve as the program lead for enterprise-wide trade compliance…
Added 3 hours ago
NB
Director, National Client Group
National Bank of Canada
Montreal, QC
- Full-time
As Director, National Client Group based in Montreal, you will be responsible for growing the portfolio of business clients assigned to you. The varied and complex tasks will allow you to…
Added 4 hours ago
XI
Manager, Customer Intelligence
Xplore Inc
Markham, ON
- Full-time
…define how people interact with Xplore - from marketing and sales, to onboarding and service assurance, to support and retention. This role reports to the Director, Customer Intelligence…
Added 4 hours ago
HM
Director of National Accounts (Warehouse)
Highlight Motor Group
Toronto, ON
- Full-time
We are seeking a results-driven Director of Sales – Warehouse to drive revenue growth by identifying strategic opportunities, forging key partnerships, and leading new business initiatives.…
Added 5 hours ago
SL
Director, Tax and Estate Planning
Sun Life
Vancouver, BC · AB · BC · British Columbia Telecommuters
- Full-time
…Clients. Supports EFPS and Advisors with solutions that drive sales and utilization of the full range of Sun Life solutions. The role will also provide education to EFPS, Advisors, and…
Added 7 hours ago
HT
Trade Compliance Program Manager
Husky Technologies
Bolton, ON
- Full-time
As the Global Trade Compliance Program Manager, you will report to the Director, Global Trade Compliance & Customs and serve as the program lead for enterprise-wide trade compliance…
Added 7 hours ago
FH
Revenue Manager
Fairmont Hotels & Resorts
Banff, AB
- Full-time
Reporting to the Director of Revenue Management, the Revenue Manager plays a key supporting role in the day-to-day execution of the hotel's revenue strategy. This position is responsible…
Added 7 hours ago
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Outside Sales Representative
JobsMedia.io
Laval, QC
- Full-time
Reporting to the Sales Director, the successful candidate will be responsible for developing and maintaining long-term relationships with an established B2B industrial clientele, while…
Added 7 hours ago
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Client Advisor, Vancouver
Christian Dior Couture
Vancouver, BC
- Full-time
…delivering best-in-class client service while achieving individual sales goals. This role focuses on cultivating meaningful client relationships, leveraging product expertise and selling…
Added 7 hours ago
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Revenue Enablement Lead
Semios
Vancouver, BC
- $95,000 to $115,000 CAD / year
- Full-time
…revenue processes across the organization. Reporting to the Director, Revenue Enablement, you will partner closely with sales leadership, marketing, product, and finance to build…
Added 7 hours ago
J
Senior Director, Aftermarket Channel
Jobgether
Canada
- $176,000 to $220,000 USD / year
- Full-time
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior Director, Aftermarket Channel based in Canada.
Added 7 hours ago
E
Director Customer Operations
Ericsson
Toronto, ON
- Full-time
The Director of Customer Operations partners closely with Customer Units (CUs), Sales, Delivery, PMO, Product, and Business Operations to translate strategy into execution and drive…
Added 7 hours ago
O
Client Success Services Program Manager
OpenText
Waterloo, ON
- Full-time
As a Client Success Program Manager in Waterloo, ON, you will report to the Sr Director, Client Success Services and play a critical role in designing, implementing, and optimizing Client…
Added 7 hours ago
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Reservations Manager (Maternity Coverage)
AccorHotel
Banff, AB
- Contract
Reporting to the Director of Rooms, the Reservations Manager provides strategic and operational leadership for the Reservations department, balancing guest experience, commercial…
Added 7 hours ago
V
Enterprise Account Executive, Montreal
Verkada
Montreal, QC
- Full-time
This position reports to the Senior Regional Sales Director, Canada East. Candidates must be located in the Greater Montreal region.
Added 7 hours ago
C|
Manager, Market Transformation
CAGBC | Canada Green Building Council
Toronto, ON
- $78,000 to $91,000 CAD / year
- Full-time
…execution lead within the Market Engagement team. Reporting to the Director, Market Engagement, the Manager leads the market development & transformation team and is accountable for…
Added 7 hours ago
FH
Bar & Restaurant Manager, ARC - Full Time
Fairmont Hotels & Resorts
Vancouver, BC
- Full-time
…strategic, operational, and financial goals established by the Director of Food and…
Added 8 hours ago
CH
DIRECTOR OF SALES AND MARKETING
Crescent Hotels & Resorts
AB · Edmonton, AB
- Full-time
As our Director of Sales and Catering, you will be the driving force behind the strategic planning and execution of sales and catering initiatives across our three independent, boutique…

Indigo

Product Operations Manager

Ottawa, ON, Canada

$42,500 to $52,500 CAD / year · Full-time

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Job details

Pay: $42,500 to $52,500 CAD / year
Job type: Full-time
Apply by: Apr 4, 2027
Experience: 2-3 years of progressive leadership experience in a specialty retail and/or multi-unit environment, with experience leading teams in a customer-facing environment
Posting language: English
Posted: Oct 6, 2026

Original job description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The Product Operations Manager translates Indigo’s visual merchandising priorities into locally relevant execution, strengthening community connection and brand affinity while delivering a customer-centric experience that drives sales, engagement, loyalty, and profitability.

Through a continuous improvement lens, this role ensures that every stage of the product life cycle is executed efficiently and in alignment with brand standards, creating moments of discovery and joyful interaction. This includes ensuring that all product operations processes - including changeovers, door-to-floor, returns, cycle counting, markdowns, promotional setup, reportal maintenance, and inventory - are executed to standard, and that all merchandising reflects the Indigo brand.

The Product Operations Manager is a key driver of product operations processes and results, fostering a high-performance, customer-focused environment where employees build their capabilities, contribute to team success, and bring the Indigo brand to life through meaningful business outcomes.

KEY PERFORMANCE METRICS

Net Promoter Score (NPS)
Net sales and profitability
Key Process Scorecard results
Visual Merchandising Assessment (VMA) execution and action plan completion
Door-to-floor units per hour (UPH)
Store engagement score

KEY RESPONSIBILITIES – what the work is

Leads execution of product operations priorities at the store level, translating Indigo's strategic direction into operational plans that drive inventory accuracy, product availability, operational efficiency, and profitability.
Supports the General Manager in delivering store objectives, identifying operational risks and barriers to execution and implementing solutions that improve consistency, productivity, and results.
Provides leadership, direction, and ongoing support to Product Operations Leader(s)/Visual Operations Leader(s), ensuring inventory management, product flow, merchandising, promotional execution, and operational standards are executed consistently and effectively.
Ensures the Indigo Experience and R.E.A.D. customer service model are consistently brought to life through strong Sales Generation Leader (SGL) practices, including active, in-the-moment coaching to reinforce behaviours, elevate execution, and drive customer engagement and results.
Owns clear and consistent communication of business priorities to the operations and visual team, leveraging Employee Hub, communication boards, and the DSR process to ensure alignment, understanding, and execution.
Owns the operational cycle and product flow within the store, leveraging sales, inventory, shrink, and process performance data to establish priorities, identify opportunities, and drive consistent execution of inventory management routines, including MyCount, Reportal, returns, audits, markdowns, and related inventory control processes.
Drives operational excellence across inventory and back-of-house processes, maintaining strong organization, compliance, inventory integrity, and loss prevention practices.
Leads merchandising and operational execution, ensuring product presentation, promotions, signage, inventory routines, and story changeovers are executed consistently and in alignment with company standards.
Supports labour planning and workload management by helping align operational priorities, team deployment, and available resources.
Reinforces clarity of roles, responsibilities, and accountability across the operations and visual team, ensuring alignment to the store structure and RASI model.
Recruits, develops, and retains high-performing teams through structured onboarding, coaching, and ongoing development.
Participates in store talent review, calibration, and succession planning, identifying high-potential employees and supporting their development and growth.
Identifies and addresses performance, conduct, and engagement risks within the team, taking appropriate action to maintain a strong, values-aligned culture.
Drives employee engagement through strong employee relations, meaningful action planning, and fostering a collaborative, inclusive team environment.
Leads store health and safety practices, ensuring compliance with all provincial policies, procedures, and standards while fostering a safe environment for employees and customers.
Models and embeds Indigo’s guiding principles and values, fostering a positive, inclusive, and high-performing team culture.

Reports to: General Manager

Manager once Removed (MOR): Regional Director/District Manager

KEY RELATIONSHIPS

Internal:

Store employees
Store leadership team
Regional Human Resources Manager
Regional Loss Prevention Manager
Regional Visual Merchandising Manager
Retail Operations team

External:

Customers
Landlord/facilities contacts and service providers, as required

Qualifications

2-3 years of progressive leadership experience in a specialty retail and/or multi-unit environment, with experience leading teams in a customer-facing environment
College degree preferred or equivalent combination of education and relevant experience
Experience leading and executing operational, inventory, and/or merchandising processes, translating direction into clear actions that drive results
Strong business acumen, with the ability to interpret sales, inventory, shrink, and operational performance metrics to identify opportunities and implement focused action plans
Proven ability to recruit, develop, and retain engaged, high-performing teams, with a focus on coaching and developing front-line employees
Effective communication and problem-solving skills, with the ability to manage competing priorities and resolve escalated customer and team member situations
Demonstrated operational discipline and strong understanding of merchandising, inventory control, product flow, compliance, and loss prevention, with the ability to drive consistent execution across multiple priorities in a fast-paced retail environment.
Adaptable and agile, with the ability to respond to change and leverage technology (including AI-enabled tools) to improve operational efficiency and team effectiveness
Maintains/obtains required role-specific certifications (e.g., First Aid, Joint Health & Safety Committee) in alignment with provincial and store requirements
Demonstrates sound judgment, resilience, and a proactive, solutions-oriented mindset
Full alignment with Indigo's values as reflected in the Guiding Principles
A passion for Indigo's mission and delivering exceptional operational execution, product presentation, and team experiences
Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays
Ability to be mobile on the sales floor for extended periods and safely lift medium to large items (up to 40 lbs) using appropriate equipment and techniques
Bilingualism (French/English) required for roles based in Quebec

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

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More about this job

Responsibilities

Lead store-level product operations, inventory routines, product flow, merchandising, promotional execution, and back-of-house standards to support customer experience, sales, and profitability. Develop and coach the operations and visual teams, communicate priorities, manage operational risks and resources, and maintain safety, compliance, and employee engagement.

Requirements

Requires 2–3 years of progressive leadership experience in specialty retail or a multi-unit environment, with experience executing operational, inventory, or merchandising processes. A college degree is preferred or equivalent relevant education and experience; candidates should demonstrate strong business acumen, team-development and communication skills, operational discipline, adaptability, and alignment with Indigo’s values.

Skills

Retail Operations Leadership
Inventory Management
Visual Merchandising
Product Flow
Sales and Profitability Analysis
Data-Driven Decision-Making
Team Recruitment and Development
Coaching
Employee Engagement
Loss Prevention
Customer Service
Labour Planning
Operational Planning
Communication
Problem-Solving
Health and Safety Compliance

Visa sponsorship

Not detected in the job text

Keywords

Specialty Retail
Product Operations
Visual Merchandising
Inventory Management
Inventory Accuracy
Product Flow
Door-To-Floor
Cycle Counting
MyCount
Reportal
Returns
Markdowns
Promotional Setup
Inventory Control
Loss Prevention
R.E.A.D. Customer Service Model
Net Promoter Score
Visual Merchandising Assessment
Key Process Scorecard
Labour Planning
RASI Model
Employee Hub
DSR Process
AI-Enabled Tools
First Aid Certification
Joint Health and Safety Committee
Health and Safety Compliance
Shrink Management

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