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Added 8 mins ago
GI
Heavy Duty Cleaner
GDI Integrated Facility Services
Toronto, ON · North York, ON
- Full-time
General Description: A janitor is generally responsible for the cleaning of all hard floor surfaces and carpets, washrooms, common areas, and the collection and removal of garbage from drop…
Added 8 mins ago
EC
Kitchen General Help, Full Time
ESS Compass
Pinehouse, SK
- Full-time
As Kitchen General Help you will be responsible for supporting our daily operations with a wide range of tasks such as cleaning, food preparation, serving meals, and dishwashing.
Added 8 mins ago
A
Bar Manager - Social & Listening Room
AccorHotel
Banff, AB
- Full-time
The Bar Manager supports the Social General Manager in delivering the full bar vision, with a special focus on cocktail programs and the Listening Room experiences. You act as a barroom…
Added 22 mins ago
RT
SALES MANAGER
Regency Toyota Vancouver
Vancouver, BC
- Full-time
Working closely with the General Manager and fellow Sales Managers, you will help oversee the day-to-day operations of the sales department and lead a high-performing team while driving…
Added 22 mins ago
GG
Property Administrator
Great Gulf
Toronto, ON
- Full-time
Reporting to the General Manager, the Property Administrator is responsible for providing support across all day-to-day administrative activities for the assigned portfolio(s), spanning…
Added 22 mins ago
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Commercial Insurance Advisor - IBU Service team
BrokerLink
Saint John, NB
- Full-time
We want to invest in you! Your success is our success and our purpose of “we’re here to help people” is what motivates us to keep the amazing talent we attract, for a long time. We want to…
Added 22 mins ago
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Spécialiste des ventes en sciences de la vie/Life Sciences Sales Specialist
Avantor
Quebec, QC
- Full-time
Train and motivate the VWR general Sales Reps to sell target Life Science workflow product areas, Genomics, Proteomics, Cell Biology.
Added 22 mins ago
HR
Electrical Installations Design Engineer –Rail Systems
Hitachi Rail
Toronto, ON
- $95,102 to $142,653 CAD / year
- Full-time
A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the…
Added 22 mins ago
HR
OCS Senior Engineer
Hitachi Rail
Mississauga, ON
- Full-time
A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the…
Added 22 mins ago
F
Maintenance Technician I (PM Shift)
Factor_
Calgary, AB
- Full-time
Perform daily, weekly, and monthly preventive and/or predictive maintenance checklists, upkeep and calibrate general building (including racking, dock doors, waste management) and…
Added 22 mins ago
7
Store Crew
7-Eleven
Winnipeg, MB
- Full-time
…to grow, lead and make a difference, come join our team and help shape the future of…
Added 38 mins ago
A
Customer Service Representative
Americold
London, ON
- Full-time
High school diploma or general education degree (GED) required.
Added 52 mins ago
WC
Stock Unloader Associate - PT
Walmart Canada
Calgary, AB
- Full-time
…maintaining a safe and clean workspace. As part of the team, you help support a positive customer experience and contribute to the store’s success. This role is a great fit for individuals…
Added 52 mins ago
WC
(CAN) Stock Unloader Associate
Walmart Canada
Kindersley, SK
- Full-time
…maintaining a safe and clean workspace. As part of the team, you help support a positive customer experience and contribute to the store’s success. This role is a great fit for individuals…
Added 52 mins ago
WC
(CAN) Stock Unloader Associate
Walmart Canada
Brockville, ON
- Full-time
…maintaining a safe and clean workspace. As part of the team, you help support a positive customer experience and contribute to the store’s success. This role is a great fit for individuals…
Added 52 mins ago
WC
Stock Unloader Associate
Walmart Canada
St. Catharines, ON
- Full-time
…maintaining a safe and clean workspace. As part of the team, you help support a positive customer experience and contribute to the store’s success. This role is a great fit for individuals…
Added 52 mins ago
WC
(CAN) Stock Unloader Associate
Walmart Canada
Ottawa, ON
- Full-time
…maintaining a safe and clean workspace. As part of the team, you help support a positive customer experience and contribute to the store’s success. This role is a great fit for individuals…
Added 53 mins ago
E
Warehouse Associate
EECOL
Red Deer, AB
- Full-time
…receiving, picking, packing, shipping, machine operation, as well as general maintenance of assigned areas. You will be on your feet most of the shift as a material handler, using…
Added 53 mins ago
E
Warehouse Associate
EECOL
Edmonton, AB
- Full-time
…receiving, picking, packing, shipping, machine operation, as well as general maintenance of assigned areas. You will be on your feet most of the shift as a material handler, using…
Added 53 mins ago
7
Merchandising Support Coordinator
7-Eleven
Surrey, BC · Office Surrey BC
- Full-time
…to grow, lead and make a difference, come join our team and help shape the future of…
Added 53 mins ago
TS
Custodian (Part-Time Weekends)
The Salvation Army Canada and Bermuda Territory
Fort St. John, BC
- Part-time
…on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people…
Added 53 mins ago
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Administrative Assistant/Kettle Coordinator
The Salvation Army Canada and Bermuda Territory
Parksville, BC · Mount Arrowsmith Corps - Office
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…on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people…
Added 53 mins ago
General Manager
WillScot
New Canada, NS · Toronto, ON · ON · MB · AB · SK · NL · Calgary, AB · Etobicoke, ON
As the leader of the Region/Market, the General Manager is responsible for driving profitable growth by developing and executing strategic business plans that align with company objectives.…
Added 53 mins ago
B
Analyst, Procurement Delivery
BCI
Victoria, BC · CA Victoria
- Full-time
…reporting accurate. Working closely with the Lead, you will help shape how the role operates, build a strong view of how BCI buys, and use it to keep requests moving and stakeholders…
Added 53 mins ago
B
Manager, Corporate Finance Operations
BCI
Victoria, BC · CA Victoria
- Full-time
Join BCI’s Finance team in Victoria, BC, as Manager, Corporate Finance Operations. This key leadership role will help shape the future of finance operations by leading a high-performing…

Indigo

Product Operations Manager

Ottawa, ON, Canada

$42,500 to $52,500 CAD / year · Full-time

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Job details

Pay: $42,500 to $52,500 CAD / year
Job type: Full-time
Apply by: Apr 4, 2027
Experience: 2-3 years of progressive leadership experience in a specialty retail and/or multi-unit environment, with experience leading teams in a customer-facing environment
Posting language: English
Posted: Oct 6, 2026

Original job description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The Product Operations Manager translates Indigo’s visual merchandising priorities into locally relevant execution, strengthening community connection and brand affinity while delivering a customer-centric experience that drives sales, engagement, loyalty, and profitability.

Through a continuous improvement lens, this role ensures that every stage of the product life cycle is executed efficiently and in alignment with brand standards, creating moments of discovery and joyful interaction. This includes ensuring that all product operations processes - including changeovers, door-to-floor, returns, cycle counting, markdowns, promotional setup, reportal maintenance, and inventory - are executed to standard, and that all merchandising reflects the Indigo brand.

The Product Operations Manager is a key driver of product operations processes and results, fostering a high-performance, customer-focused environment where employees build their capabilities, contribute to team success, and bring the Indigo brand to life through meaningful business outcomes.

KEY PERFORMANCE METRICS

Net Promoter Score (NPS)
Net sales and profitability
Key Process Scorecard results
Visual Merchandising Assessment (VMA) execution and action plan completion
Door-to-floor units per hour (UPH)
Store engagement score

KEY RESPONSIBILITIES – what the work is

Leads execution of product operations priorities at the store level, translating Indigo's strategic direction into operational plans that drive inventory accuracy, product availability, operational efficiency, and profitability.
Supports the General Manager in delivering store objectives, identifying operational risks and barriers to execution and implementing solutions that improve consistency, productivity, and results.
Provides leadership, direction, and ongoing support to Product Operations Leader(s)/Visual Operations Leader(s), ensuring inventory management, product flow, merchandising, promotional execution, and operational standards are executed consistently and effectively.
Ensures the Indigo Experience and R.E.A.D. customer service model are consistently brought to life through strong Sales Generation Leader (SGL) practices, including active, in-the-moment coaching to reinforce behaviours, elevate execution, and drive customer engagement and results.
Owns clear and consistent communication of business priorities to the operations and visual team, leveraging Employee Hub, communication boards, and the DSR process to ensure alignment, understanding, and execution.
Owns the operational cycle and product flow within the store, leveraging sales, inventory, shrink, and process performance data to establish priorities, identify opportunities, and drive consistent execution of inventory management routines, including MyCount, Reportal, returns, audits, markdowns, and related inventory control processes.
Drives operational excellence across inventory and back-of-house processes, maintaining strong organization, compliance, inventory integrity, and loss prevention practices.
Leads merchandising and operational execution, ensuring product presentation, promotions, signage, inventory routines, and story changeovers are executed consistently and in alignment with company standards.
Supports labour planning and workload management by helping align operational priorities, team deployment, and available resources.
Reinforces clarity of roles, responsibilities, and accountability across the operations and visual team, ensuring alignment to the store structure and RASI model.
Recruits, develops, and retains high-performing teams through structured onboarding, coaching, and ongoing development.
Participates in store talent review, calibration, and succession planning, identifying high-potential employees and supporting their development and growth.
Identifies and addresses performance, conduct, and engagement risks within the team, taking appropriate action to maintain a strong, values-aligned culture.
Drives employee engagement through strong employee relations, meaningful action planning, and fostering a collaborative, inclusive team environment.
Leads store health and safety practices, ensuring compliance with all provincial policies, procedures, and standards while fostering a safe environment for employees and customers.
Models and embeds Indigo’s guiding principles and values, fostering a positive, inclusive, and high-performing team culture.

Reports to: General Manager

Manager once Removed (MOR): Regional Director/District Manager

KEY RELATIONSHIPS

Internal:

Store employees
Store leadership team
Regional Human Resources Manager
Regional Loss Prevention Manager
Regional Visual Merchandising Manager
Retail Operations team

External:

Customers
Landlord/facilities contacts and service providers, as required

Qualifications

2-3 years of progressive leadership experience in a specialty retail and/or multi-unit environment, with experience leading teams in a customer-facing environment
College degree preferred or equivalent combination of education and relevant experience
Experience leading and executing operational, inventory, and/or merchandising processes, translating direction into clear actions that drive results
Strong business acumen, with the ability to interpret sales, inventory, shrink, and operational performance metrics to identify opportunities and implement focused action plans
Proven ability to recruit, develop, and retain engaged, high-performing teams, with a focus on coaching and developing front-line employees
Effective communication and problem-solving skills, with the ability to manage competing priorities and resolve escalated customer and team member situations
Demonstrated operational discipline and strong understanding of merchandising, inventory control, product flow, compliance, and loss prevention, with the ability to drive consistent execution across multiple priorities in a fast-paced retail environment.
Adaptable and agile, with the ability to respond to change and leverage technology (including AI-enabled tools) to improve operational efficiency and team effectiveness
Maintains/obtains required role-specific certifications (e.g., First Aid, Joint Health & Safety Committee) in alignment with provincial and store requirements
Demonstrates sound judgment, resilience, and a proactive, solutions-oriented mindset
Full alignment with Indigo's values as reflected in the Guiding Principles
A passion for Indigo's mission and delivering exceptional operational execution, product presentation, and team experiences
Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays
Ability to be mobile on the sales floor for extended periods and safely lift medium to large items (up to 40 lbs) using appropriate equipment and techniques
Bilingualism (French/English) required for roles based in Quebec

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

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More about this job

Responsibilities

Lead store-level product operations, inventory routines, product flow, merchandising, promotional execution, and back-of-house standards to support customer experience, sales, and profitability. Develop and coach the operations and visual teams, communicate priorities, manage operational risks and resources, and maintain safety, compliance, and employee engagement.

Requirements

Requires 2–3 years of progressive leadership experience in specialty retail or a multi-unit environment, with experience executing operational, inventory, or merchandising processes. A college degree is preferred or equivalent relevant education and experience; candidates should demonstrate strong business acumen, team-development and communication skills, operational discipline, adaptability, and alignment with Indigo’s values.

Skills

Retail Operations Leadership
Inventory Management
Visual Merchandising
Product Flow
Sales and Profitability Analysis
Data-Driven Decision-Making
Team Recruitment and Development
Coaching
Employee Engagement
Loss Prevention
Customer Service
Labour Planning
Operational Planning
Communication
Problem-Solving
Health and Safety Compliance

Visa sponsorship

Not detected in the job text

Keywords

Specialty Retail
Product Operations
Visual Merchandising
Inventory Management
Inventory Accuracy
Product Flow
Door-To-Floor
Cycle Counting
MyCount
Reportal
Returns
Markdowns
Promotional Setup
Inventory Control
Loss Prevention
R.E.A.D. Customer Service Model
Net Promoter Score
Visual Merchandising Assessment
Key Process Scorecard
Labour Planning
RASI Model
Employee Hub
DSR Process
AI-Enabled Tools
First Aid Certification
Joint Health and Safety Committee
Health and Safety Compliance
Shrink Management

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