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Added 10 mins ago
ES
Maintenance Manager - Surrey, BC
Equans Services Canada & US
Surrey, BC
- Full-time
…optimize their use in the context of their energy, industrial and digital transitions. Equans is a Bouygues group…
Added 10 mins ago
VA
Manager, Technology Services (AI & Digital Governance)
Vancouver Airport Authority
Vancouver, BC
- Full-time
We have a permanent, full-time opportunity for an innovative and collaborative Manager, Technology Services (AI & Digital Governance).
Added 10 mins ago
SH
Acting Store Manager II Mayfair Shopping Centre
Sunglass Hut
Victoria, BC
- Full-time
…including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the…
Added 10 mins ago
I
Customer Experience Leader (Contract 18 Months)
Indigo
London, ON
- $18.6 to $23.25 CAD / hour
- Full-time
Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in…
Added 10 mins ago
IC
Senior Digital Product Manager
iPartner Consulting
Toronto, ON
- Contract
We are seeking an experienced Senior Product Manager to lead product strategy, roadmap development, backlog prioritization, and delivery for an enterprise business services platform. The…
Added 11 mins ago
CO
CONSULTANT TRAINING & DEVELOPMENT #67787
City of Toronto
Toronto, ON
- Full-time
Reporting to the Manager 311 Quality & Performance, the Consultant Training & Development will design, develop, coordinate, implement, and deliver in-person and online professional…
Added 11 mins ago
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Marketing Coordinator
Fitzrovia
Toronto, ON
- $70,000 to $80,000 CAD / year
- Full-time
The Marketing Coordinator will have the opportunity to collaborate closely with Asset Management, Development, Operations, and Investments teams to align marketing strategies with property…
Added 11 mins ago
IS
Project Manager
Iris Software Inc.
Toronto, ON
- Contract
Manage multiple project workstreams and coordinate activities across business, technology, data, and operations teams.
Added 11 mins ago
FD
Gestionnaire intérimaire, Données
Fondation du Centre universitaire de santé McGill / McGill University Health Centre Foundation
Montreal, QC
- Full-time
Reporting to the Vice-President, Finance, Data and Compliance, the Interim Manager, Data is responsible for overseeing the day-to-day activities of the Data Team during the Manager, Data’s…
Added 11 mins ago
ID
Marketing Manager
ICON Digital Productions Inc.
Markham, ON
- $70,000 to $80,000 CAD / year
- Full-time
The Marketing Manager will be responsible for developing and executing ICON Digital’s marketing strategy, managing digital and traditional marketing channels, creating compelling content,…
Added 11 mins ago
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Senior Analyst, Budgeting and Internal Reporting (Finance) (Hybrid/Telework)
Radio-Canada
Montreal, QC
- Full-time
CBC/Radio Canada’s Finance Team is looking for a Senior Analyst to support the Digital Products & Innovation (DP&I) division.
Added 11 mins ago
CC
Director, Technology and Business Systems
Corner Collection
Montreal, QC
- Full-time
Reporting to the General Manager, the Director, Technology and Business Systems plays a strategic role in advancing Corner Collection’s technology environment.
Added 11 mins ago
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Technical Program Manager
Mphasis
Toronto, ON
- Part-time
Lead end-to-end delivery of complex integration programs across Product, Engineering, Architecture, Operations, Security, Compliance, and external partners.
Added 11 mins ago
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Information Technology Administrator
Altis
Ottawa, ON · Greater Ottawa Metropolitan Area
- $97,000 to $114,298 CAD / year
- Temporary
Reporting to the Executive Director, you'll be a trusted resource for information management, IT operations, and digital solutions. You'll collaborate with leadership and staff to…
Added 11 mins ago
HT
Marketing Manager – Strategy & Team Leadership
Hudson Talent Solutions
Canada
- Full-time
We are looking for a Marketing Manager to lead an established marketing team and take ownership of the company's marketing direction, operational effectiveness, and commercial results. This…
Added 11 mins ago
BS
E-Commerce Strategist
Bushbalm Skincare
Ottawa, ON
- Full-time
Have 3–5+ years in e-commerce merchandising, digital product or site operations roles.
Added 11 mins ago
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Senior Indirect Tax Manager - Canada
TikTok
Toronto, ON
- Full-time
Senior Manager, Indirect Tax will serve as the lead indirect tax resource for the Company's Canadian operations. This is a highly hands-on role responsible for managing the full spectrum of…
Added 11 mins ago
ML
Manager, HR Services
Maple Leaf Foods Inc.
Mississauga, ON
- $96,000 to $141,000 CAD / year
- Full-time
Added 11 mins ago
Onsite Medical Representative
Amazon
Cambridge, ON
…team. In this position, you will work closely with the WHS site manager, WHS specialist, and occasionally the Wellness Specialist (WS). This includes attending weekly associate safety…
Added 26 mins ago
RU
Shift Manager
Ricoh USA, Inc.
Toronto, ON
- Full-time
Ensures the quality of operations for shift by achieving the appropriate percentage on Best Practices Audit and Deadline Compliance on MIS Sales Analysis.
Added 26 mins ago
ES
Analyste d’affaires - Business Analyst - Montréal
Equans Services Canada & US
Montreal, QC
- Full-time
…optimize their use in the context of their energy, industrial and digital transitions. Equans is a Bouygues group…
Added 41 mins ago
G
Client Solutions Manager
Gallagher
Calgary, AB
- Temporary
…they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want…
Added 41 mins ago
Recruiter
Speer Technologies Inc
Toronto, ON
Full-Cycle Recruitment: Manage recruitment across engineering, design, product, sales, operations, and other business functions, from sourcing through offer acceptance.
Added 56 mins ago
RJ
Senior Manager, Marketing Intelligence and Effectiveness
Raymond James Ltd.
Toronto, ON
- Full-time
We are seeking a dynamic individual with an entrepreneurial mindset to join our marketing team as the Senior Manager, Marketing Intelligence Insights and Analytics. You will play a leading…
Added 56 mins ago
TH
Product Manager
TopHat HR
Toronto, ON · Greater Toronto Area, Canada
- $85,000 to $95,000 CAD / year
- Full-time
They are building the product from the ground up and looking for a Product Manager to help take it from vision through launch and scale.

Indigo

Product Operations Manager

Regina, SK, Canada

$50,000 CAD / year · Full-time

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Job details

Pay: $50,000 CAD / year
Job type: Full-time
Apply by: Apr 26, 2027
Experience: 2-3 years of progressive leadership experience in a specialty retail and/or multi-unit environment, with experience leading teams in a customer-facing environment
Posting language: English
Posted: Oct 28, 2026

Original job description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories - big and little - connect us. Indigo is our customer's happy place - for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best
We Will Be Customer Centric
We Will Be Entrepreneurial
We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment
We Will Be Committed to True and Shared Value Creation
We Will Be Systems Thinking, Data Driven and AI enabled

Job Description

The Product Operations Manager translates Indigo’s visual merchandising priorities into locally relevant execution, strengthening community connection and brand affinity while delivering a customer-centric experience that drives sales, engagement, loyalty, and profitability.

Through a continuous improvement lens, this role ensures that every stage of the product life cycle is executed efficiently and in alignment with brand standards, creating moments of discovery and joyful interaction. This includes ensuring that all product operations processes - including changeovers, door-to-floor, returns, cycle counting, markdowns, promotional setup, reportal maintenance, and inventory - are executed to standard, and that all merchandising reflects the Indigo brand.

The Product Operations Manager is a key driver of product operations processes and results, fostering a high-performance, customer-focused environment where employees build their capabilities, contribute to team success, and bring the Indigo brand to life through meaningful business outcomes.

KEY PERFORMANCE METRICS

Net Promoter Score (NPS)
Net sales and profitability
Key Process Scorecard results
Visual Merchandising Assessment (VMA) execution and action plan completion
Door-to-floor units per hour (UPH)
Store engagement score

KEY RESPONSIBILITIES – what the work is

Leads execution of product operations priorities at the store level, translating Indigo's strategic direction into operational plans that drive inventory accuracy, product availability, operational efficiency, and profitability.
Supports the General Manager in delivering store objectives, identifying operational risks and barriers to execution and implementing solutions that improve consistency, productivity, and results.
Provides leadership, direction, and ongoing support to Product Operations Leader(s)/Visual Operations Leader(s), ensuring inventory management, product flow, merchandising, promotional execution, and operational standards are executed consistently and effectively.
Ensures the Indigo Experience and R.E.A.D. customer service model are consistently brought to life through strong Sales Generation Leader (SGL) practices, including active, in-the-moment coaching to reinforce behaviours, elevate execution, and drive customer engagement and results.
Owns clear and consistent communication of business priorities to the operations and visual team, leveraging Employee Hub, communication boards, and the DSR process to ensure alignment, understanding, and execution.
Owns the operational cycle and product flow within the store, leveraging sales, inventory, shrink, and process performance data to establish priorities, identify opportunities, and drive consistent execution of inventory management routines, including MyCount, Reportal, returns, audits, markdowns, and related inventory control processes.
Drives operational excellence across inventory and back-of-house processes, maintaining strong organization, compliance, inventory integrity, and loss prevention practices.
Leads merchandising and operational execution, ensuring product presentation, promotions, signage, inventory routines, and story changeovers are executed consistently and in alignment with company standards.
Supports labour planning and workload management by helping align operational priorities, team deployment, and available resources.
Reinforces clarity of roles, responsibilities, and accountability across the operations and visual team, ensuring alignment to the store structure and RASI model.
Recruits, develops, and retains high-performing teams through structured onboarding, coaching, and ongoing development.
Participates in store talent review, calibration, and succession planning, identifying high-potential employees and supporting their development and growth.
Identifies and addresses performance, conduct, and engagement risks within the team, taking appropriate action to maintain a strong, values-aligned culture.
Drives employee engagement through strong employee relations, meaningful action planning, and fostering a collaborative, inclusive team environment.
Leads store health and safety practices, ensuring compliance with all provincial policies, procedures, and standards while fostering a safe environment for employees and customers.
Models and embeds Indigo’s guiding principles and values, fostering a positive, inclusive, and high-performing team culture.

Reports to: General Manager

Manager once Removed (MOR): Regional Director/District Manager

KEY RELATIONSHIPS

Internal:

Store employees
Store leadership team
Regional Human Resources Manager
Regional Loss Prevention Manager
Regional Visual Merchandising Manager
Retail Operations team

External:

Customers
Landlord/facilities contacts and service providers, as required

Qualifications

2-3 years of progressive leadership experience in a specialty retail and/or multi-unit environment, with experience leading teams in a customer-facing environment
College degree preferred or equivalent combination of education and relevant experience
Experience leading and executing operational, inventory, and/or merchandising processes, translating direction into clear actions that drive results
Strong business acumen, with the ability to interpret sales, inventory, shrink, and operational performance metrics to identify opportunities and implement focused action plans
Proven ability to recruit, develop, and retain engaged, high-performing teams, with a focus on coaching and developing front-line employees
Effective communication and problem-solving skills, with the ability to manage competing priorities and resolve escalated customer and team member situations
Demonstrated operational discipline and strong understanding of merchandising, inventory control, product flow, compliance, and loss prevention, with the ability to drive consistent execution across multiple priorities in a fast-paced retail environment.
Adaptable and agile, with the ability to respond to change and leverage technology (including AI-enabled tools) to improve operational efficiency and team effectiveness
Maintains/obtains required role-specific certifications (e.g., First Aid, Joint Health & Safety Committee) in alignment with provincial and store requirements
Demonstrates sound judgment, resilience, and a proactive, solutions-oriented mindset
Full alignment with Indigo's values as reflected in the Guiding Principles
A passion for Indigo's mission and delivering exceptional operational execution, product presentation, and team experiences
Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays
Ability to be mobile on the sales floor for extended periods and safely lift medium to large items (up to 40 lbs) using appropriate equipment and techniques
Bilingualism (French/English) required for roles based in Quebec

Additional Information

Physical & Scheduling Requirements

The Product Operations Manager plays a hands-on leadership role in supporting all aspects of store operations, inventory flow, and product execution. This position requires flexibility to support business needs, including early morning shifts with start times as early as 5:00 a.m. multiple days per week for receiving, inventory management, merchandising, and operational priorities.

The role is highly active and requires the ability to:

Frequently lift, move, and carry boxes and merchandise weighing up to 40 lbs or more

Safely use ladders and material-handling equipment as required

Stand and walk for extended periods throughout the workday

Bend, reach, squat, push, and pull merchandise and fixtures regularly

Work in stockrooms, receiving areas, and on the sales floor in a fast-paced retail environment

The successful candidate will be comfortable balancing leadership responsibilities with hands-on operational work and maintaining a strong physical presence throughout the store on most shifts.

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

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More about this job

Responsibilities

Leads store-level product operations, inventory management, product flow, merchandising, promotional execution, and operational standards to improve customer experience, sales, inventory accuracy, and profitability. Develops and supports the operations and visual teams, communicates priorities, manages operational risks and resources, and ensures compliance with safety and loss-prevention practices.

Requirements

Requires 2–3 years of progressive leadership experience in specialty retail or a multi-unit environment, with experience executing operational, inventory, or merchandising processes and interpreting business performance metrics. A college degree is preferred or equivalent relevant education and experience; candidates should demonstrate team development, communication, problem-solving, operational discipline, flexibility for varied shifts, and the ability to perform active physical work.

Skills

Retail Operations Leadership
Inventory Management
Visual Merchandising
Product Flow
Sales and Profitability Analysis
Team Leadership
Coaching and Employee Development
Customer Service
Operational Planning
Loss Prevention
Merchandising Execution
Labour Planning
Communication
Problem-Solving
Health and Safety Compliance
Change Management

Visa sponsorship

Not detected in the job text

Keywords

Retail Operations
Inventory Management
Visual Merchandising
Product Flow
Inventory Accuracy
MyCount
Reportal
Door-To-Floor
Cycle Counting
Markdowns
Promotional Setup
Returns
Inventory Audits
Shrink Management
Loss Prevention
Labour Planning
R.E.A.D. Customer Service Model
Employee Hub
DSR Process
RASI Model
Visual Merchandising Assessment
Key Process Scorecard
Net Promoter Score
AI-Enabled Tools
First Aid Certification
Joint Health and Safety Committee
Receiving Operations

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