Find work in Canada.

A simpler way to find your next job.

Jobs in Canada

25+ jobs

Save this search

Added 3 mins ago
Future Student Advisor
Lambton College
Sarnia, ON
Full-time
Events: Upon direction of the Associate Director, plan, coordinate, and participate in recruitment and promotional events both on campus and in the community.
Added 3 mins ago
Director, Virtual Care Technology Applications
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
Full-time
We are looking for a highly technical, business-oriented Director, Virtual Care Technology Applications to help lead the strategy, modernization, and evolution of our Virtual Care program…
Added 3 mins ago
Sales Associate (English & Mandarin/Tagalog preferred)
WIRELESSWAVE / WAVE SANS FIL
Richmond, BC
Full-time
…we’re proud to be recognized as a Best Place to Work by HR Director Magazine. Join us in a rewarding, people-first environment where opportunity and growth are always within…
Added 3 mins ago
Chef de marque / premier·ère chef de marque – Monoferric // Brand Manager/Senior Brand Manager - Monoferric
Pfizer
Kirkland, QC
Full-time
Added 4 mins ago
Leader, Trades & Maintenance, Facilities Management
Fraser Health
Surrey, BC
Full-time
…this role, you will provide be responsible for overseeing the development and supervision of the day-to-day activities of the assigned service delivery area and coordinating major and minor…
Added 4 mins ago
Senior Data Engineer
Fraser Health
Surrey, BC
Full-time
…Engineer to join our agile and fast paced team. Reporting to the Director, Data Engineering, this position is part of the team responsible for developing and maintaining ETL pipelines,…
Added 4 mins ago
Nurse Manager
Engaged
Prince Rupert, BC · Metlakatla, BC
$102,611 to $115,000 CAD / year
Full-time
This is a hands-on role, grounded in the community every day. As Nurse Manager, you will provide direct nursing support to Metlakatla members, including client care, follow-up, and…
Added 19 mins ago
Events Coordinator
MNA
Edmonton, AB
Full-time
The Otipemisiwak Métis Government is recruiting for an Events Coordinator. Reporting to the Director of Communications & Citizen Engagement, the Events Coordinator will be responsible for…
Added 33 mins ago
Early Works Construction Manager (General Construction Manager)
Fluor Corporation
Kitimat, BC
Full-time
Reporting to the Site Manager/Construction Director, the purpose of this position is to oversee and direct the performance of all field construction activities for assigned areas pertaining…
Added 33 mins ago
Senior Specialist, Grants and Donor Stewardship
Windmill Microlending
Toronto, ON
$70,000 to $80,000 CAD / year
Contract
…Specialist, Grants and Donor Stewardship to join our national Development team. Reporting to the National Director, Philanthropy and Campaigns, this role operates at the critical…
Added 33 mins ago
Associate Director Fundaising
Windmill Microlending
Toronto, ON
$110,000 to $120,000 CAD / year
Full-time
Reporting to the National Director Philanthropy and Campaign, and working in close partnership with the fundraising team, the Associate Director, Fundraising will contribute to the…
Added 33 mins ago
Community Disability Worker: Full Time Monday to Friday Evenings
Robin Hood Association
Sherwood Park, AB
$17.44 to $21.56 CAD / hour
Full-time
Implement individual service plans designed to support and assist adults, youth and children with individual development, community support/development, behaviour management and/or personal…
Added 35 mins ago
Divisional Director of Development
The Salvation Army Canada and Bermuda Territory
Edmonton, AB
Full-time
The Salvation Army is seeking a seasoned fundraising leader to serve as Director of Development for the Prairie and Northern Division. This is a senior, relationship-driven role at the…
Added 35 mins ago
Director, Executive Communications & Engagement
Scotiabank
Toronto, ON
Reporting to the leader of the Office of the Chief Security Officer (OCSO), the Director, Executive Communications & Engagement leads the strategy, governance, and end-to-end delivery of…
Added 35 mins ago
Director, Long-term Care
The Government of Nova Scotia
Halifax, NS
…seniors and others requiring home care, long-term care and other community-based…
Added 50 mins ago
Program Supervisor Child Care
YMCA of Northern Alberta
Edmonton, AB
Full-time
…and fostering positive relationships with families and the community. The supervisor plays a key role in program planning, staff development, and quality assurance to support the overall…
Added 50 mins ago
Director, Relationship Management, Corporate Client Group
Royal Bank of Canada
Toronto, ON
Full-time
…meeting their strategic objectives. You will support the Managing Director and be accountable for successful achievement of goals and objectives, driving a high level of performance, a…
Added 50 mins ago
Senior Director - Chief Developer and AI Adoption
Royal Bank of Canada
Toronto, ON
Full-time
As a Senior Director - Chief Developer and AI Adoption, you will lead a team of Technology & Operations AI Developers who build the next-generation technology that changes how millions of…
Added 50 mins ago
Clinical Nurse Specialist, Wound Ostomy Continence
University Health Network
Toronto, ON
Full-time
…percutaneous endoscopic gastrostomy tubes including outreach to community partners both locally and…
Added 1 hour ago
Registered Practical Nurse (RPN) - Temp PT (10 Months)
The Hospice of Windsor and Essex County
Leamington, ON
$30.99 to $35.81 CAD / hour
Temporary
…Windsor and Essex County Inc. (Hospice) has been caring for our community since 1979. Hospice believes in equitable access to care for all. We provide specialized wrap-around services to…
Added 1 hour ago
Registered Practical Nurse (RPN) - Temp PT (10 Months)
The Hospice of Windsor and Essex County
Leamington, ON
$30.99 to $35.81 CAD / hour
Temporary
…Windsor and Essex County Inc. (Hospice) has been caring for our community since 1979. Hospice believes in equitable access to care for all. We provide specialized wrap-around services to…
Added 1 hour ago
Educational Assistant - CUPE - 0.917 FTE (5.5 hours per day) - Permanent - Sidney Street School - #4149
Chinook School Division #211
Maple Creek, SK
Internship
…all students and staff to be contributing members of a school community that is safe, caring and respectful of all…
Added 1 hour ago
Director, Business Services
Durham Region (The Regional Municipality of Durham)
ON · Durham, ON
$160,804 to $201,030 CAD / year
Full-time
The Region is seeking a strategic, collaborative, and forward-thinking leader for the role of Director, Business Services within the Social Services Department. Reporting to the…
Added 1 hour ago
LTO: Special Education - Community Living and Job Skills (1.0 FTE) at Holy Trinity Catholic High School, Simcoe
Brant Haldimand Norfolk Catholic District School Board
ON · Simcoe, ON
Full-time
As a Catholic Learning Community, the Brant Haldimand Norfolk Catholic District School Board provides faith formation and academic excellence, which enables our graduates to live a life of…
Added 1 hour ago
Account Executive, Ticket Sales and Business Development
Hamilton Tiger-Cats Football Club
Hamilton, ON
$40,000 to $45,000 CAD / year
Full-time
Reporting to the Director, Ticket Sales & Service, you will own a portfolio of prospects and clients while working closely with sales, service, ticket operations and game-day teams. The…

Indigo

Product Operations Manager

Calgary, AB, Canada

Pay: $42,500 to $69,000 CAD / year
Job type: Full-time
Apply by: Mar 21, 2027
Experience: 2-3 years of progressive leadership experience in a specialty retail and/or multi-unit environment, with experience leading teams in a customer-facing environment
Posting language: English
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The Product Operations Manager translates Indigo’s visual merchandising priorities into locally relevant execution, strengthening community connection and brand affinity while delivering a customer-centric experience that drives sales, engagement, loyalty, and profitability.

Through a continuous improvement lens, this role ensures that every stage of the product life cycle is executed efficiently and in alignment with brand standards, creating moments of discovery and joyful interaction. This includes ensuring that all product operations processes - including changeovers, door-to-floor, returns, cycle counting, markdowns, promotional setup, reportal maintenance, and inventory - are executed to standard, and that all merchandising reflects the Indigo brand.

The Product Operations Manager is a key driver of product operations processes and results, fostering a high-performance, customer-focused environment where employees build their capabilities, contribute to team success, and bring the Indigo brand to life through meaningful business outcomes.

KEY PERFORMANCE METRICS

Net Promoter Score (NPS)
Net sales and profitability
Key Process Scorecard results
Visual Merchandising Assessment (VMA) execution and action plan completion
Door-to-floor units per hour (UPH)
Store engagement score

KEY RESPONSIBILITIES – what the work is

Leads execution of product operations priorities at the store level, translating Indigo's strategic direction into operational plans that drive inventory accuracy, product availability, operational efficiency, and profitability.
Supports the General Manager in delivering store objectives, identifying operational risks and barriers to execution and implementing solutions that improve consistency, productivity, and results.
Provides leadership, direction, and ongoing support to Product Operations Leader(s)/Visual Operations Leader(s), ensuring inventory management, product flow, merchandising, promotional execution, and operational standards are executed consistently and effectively.
Ensures the Indigo Experience and R.E.A.D. customer service model are consistently brought to life through strong Sales Generation Leader (SGL) practices, including active, in-the-moment coaching to reinforce behaviours, elevate execution, and drive customer engagement and results.
Owns clear and consistent communication of business priorities to the operations and visual team, leveraging Employee Hub, communication boards, and the DSR process to ensure alignment, understanding, and execution.
Owns the operational cycle and product flow within the store, leveraging sales, inventory, shrink, and process performance data to establish priorities, identify opportunities, and drive consistent execution of inventory management routines, including MyCount, Reportal, returns, audits, markdowns, and related inventory control processes.
Drives operational excellence across inventory and back-of-house processes, maintaining strong organization, compliance, inventory integrity, and loss prevention practices.
Leads merchandising and operational execution, ensuring product presentation, promotions, signage, inventory routines, and story changeovers are executed consistently and in alignment with company standards.
Supports labour planning and workload management by helping align operational priorities, team deployment, and available resources.
Reinforces clarity of roles, responsibilities, and accountability across the operations and visual team, ensuring alignment to the store structure and RASI model.
Recruits, develops, and retains high-performing teams through structured onboarding, coaching, and ongoing development.
Participates in store talent review, calibration, and succession planning, identifying high-potential employees and supporting their development and growth.
Identifies and addresses performance, conduct, and engagement risks within the team, taking appropriate action to maintain a strong, values-aligned culture.
Drives employee engagement through strong employee relations, meaningful action planning, and fostering a collaborative, inclusive team environment.
Leads store health and safety practices, ensuring compliance with all provincial policies, procedures, and standards while fostering a safe environment for employees and customers.
Models and embeds Indigo’s guiding principles and values, fostering a positive, inclusive, and high-performing team culture.

Reports to: General Manager

Manager once Removed (MOR): Regional Director/District Manager

KEY RELATIONSHIPS

Internal:

Store employees
Store leadership team
Regional Human Resources Manager
Regional Loss Prevention Manager
Regional Visual Merchandising Manager
Retail Operations team

External:

Customers
Landlord/facilities contacts and service providers, as required

Qualifications

2-3 years of progressive leadership experience in a specialty retail and/or multi-unit environment, with experience leading teams in a customer-facing environment
College degree preferred or equivalent combination of education and relevant experience
Experience leading and executing operational, inventory, and/or merchandising processes, translating direction into clear actions that drive results
Strong business acumen, with the ability to interpret sales, inventory, shrink, and operational performance metrics to identify opportunities and implement focused action plans
Proven ability to recruit, develop, and retain engaged, high-performing teams, with a focus on coaching and developing front-line employees
Effective communication and problem-solving skills, with the ability to manage competing priorities and resolve escalated customer and team member situations
Demonstrated operational discipline and strong understanding of merchandising, inventory control, product flow, compliance, and loss prevention, with the ability to drive consistent execution across multiple priorities in a fast-paced retail environment.
Adaptable and agile, with the ability to respond to change and leverage technology (including AI-enabled tools) to improve operational efficiency and team effectiveness
Maintains/obtains required role-specific certifications (e.g., First Aid, Joint Health & Safety Committee) in alignment with provincial and store requirements
Demonstrates sound judgment, resilience, and a proactive, solutions-oriented mindset
Full alignment with Indigo's values as reflected in the Guiding Principles
A passion for Indigo's mission and delivering exceptional operational execution, product presentation, and team experiences
Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays
Ability to be mobile on the sales floor for extended periods and safely lift medium to large items (up to 40 lbs) using appropriate equipment and techniques
Bilingualism (French/English) required for roles based in Quebec

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected].

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

Apply About employer

More about this job

Responsibilities

The Product Operations Manager leads store-level operational execution, including inventory management, merchandising, and promotional setup to drive sales and profitability. They are responsible for coaching team members, ensuring brand standards are met, and maintaining a customer-centric environment.

Requirements

Candidates must have 2-3 years of progressive leadership experience in a specialty retail or multi-unit environment. A college degree is preferred, along with strong business acumen and the ability to manage inventory and operational processes.

Skills

Retail operations
Visual merchandising
Inventory management
Team leadership
Coaching
Data analysis
Loss prevention
Customer service
Operational efficiency
Staff development
Problem solving
Communication
Inventory control
Performance management
Strategic planning

Visa sponsorship

Not detected in the job text

Keywords

Retail
Product Operations
Visual Merchandising
Inventory Management
Loss Prevention
Sales Generation
Operational Excellence
Team Development
KPIs
NPS
MyCount
Reportal
Customer Experience
Leadership
Business Acumen
Inventory Accuracy
Staffing
Health and Safety
AI-enabled tools
Operational Planning

Report this job