Find work in Canada.

490,096 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 3 mins ago
IS
Account Manager (America)
Irth Solutions
Remote, Canada
- $70,000 to $75,000 CAD / year
- Full-time
- Remote
We are currently looking for an Account Manager that will work closely with our Customer Success Lead, Customer Success Director, as well as Project, Technical and Sales teams. (S)He is…
Added 3 mins ago
IS
Account Manager (APAC)
Irth Solutions
Remote, Canada
- $70,000 to $75,000 CAD / year
- Full-time
- Remote
We are currently looking for an Account Manager that will work closely with our Customer Success Lead, Customer Success Director, as well as Project, Technical and Sales teams. (S)He is…
Added 3 mins ago
IS
Account Manager (EMEA)
Irth Solutions
Remote, Canada
- $70,000 to $75,000 CAD / year
- Full-time
- Remote
We are currently looking for an Account Manager that will work closely with our Customer Success Lead, Customer Success Director, as well as Project, Technical and Sales teams. (S)He is…
Added 18 mins ago
MP
Sales Support Associate
Mastronardi Produce
Kingsville, ON
- Full-time
Follow pricing guidelines set by Sales Director to ensure sales are profitable at all time.
Added 18 mins ago
HP
Commercial, Data or IP Solicitor (5+ PQE)
Howes Percival
Norwich, ON
- Full-time
Whether you are an established Partner with a portable client following, or an ambitious Legal Director or Senior Associate looking for the platform, support and opportunity to build your…
Added 18 mins ago
TW
Associate Franchise Operations Manager (Quebec)
The Wendy's Company
Quebec, QC
- $85,000 to $145,000 CAD / year
- Full-time
This role provides operational expertise and influence within assigned countries and franchise organizations to achieve sales and customer count growth, operational objectives, financial…
Added 18 mins ago
CE
Senior Revenue Manager
CPG Executive Search Inc.
Markham, ON
- Full-time
Reporting to the Director of Revenue Management, you will drive pricing and trade spend optimization to accelerate gross margin, net sales and market share. Using data and analytics, you…
Added 34 mins ago
TI
Manager
TekStaff IT Solutions
ON · Ontario, Canada
- Contract
Reporting to the Director, Segments & Growth, the Senior Manager, Customer Segments & Growth Strategy is responsible for leading the strategy and execution of partnerships, sponsorships,…
Added 34 mins ago
O
Director, Strategic Business Development & Enterprise Sales
Objectway
Toronto, ON
- Full-time
We are seeking a well-connected and entrepreneurial Director, Strategic Business Development & Enterprise Sales to lead our enterprise growth efforts in Canada.
Added 34 mins ago
UH
Senior Director, Clinical Trials Performance & Head of Operations, SPHERE CRO
Unity Health Toronto
Toronto, ON
- Full-time
…and overseeing a team of approximately 50 people, the Senior Director will lead the execution of Unity’s clinical trials strategy, including the build of the Central Clinical Trials Unit,…
Added 34 mins ago
O
Principal Client Success Manager
OpenText
Waterloo, ON
- Full-time
Guide clients through their lifecycle journey, including Sales Handover, Onboarding, Adoption, Expansion, Renewal, and Retention.
Added 34 mins ago
TI
Director of Operations
TuxMat Inc.
Richmond Hill, ON
- Full-time
TuxMat is hiring a Director of Operations to lead procurement, supplier management, inventory planning, logistics, warehousing and distribution.
Added 1 hour ago
T
Sales Development & Coaching Manager
tripcentral.ca
Hamilton, ON
- Full-time
You’ll work alongside our Director of Sales to focus on skill development: helping each agent improve, one or two behaviours at a time. This is a new role for the company designed to help…
Added 1 hour ago
NP
Collections Specialist
Next Plumbing and Hydronics Supply
Vaughan, ON
- Full-time
Identify and recommend to the Director of Credit customers for credit hold, legal or third-party action to mitigate AFDA risk
Added 1 hour ago
OM
Director, Inventory Management
Ontario Medical Supply
Mississauga, ON
- Full-time
The Director - Inventory Management provides enterprise-level leadership for inventory strategy, demand planning, inventory control and performance management across multiple distribution…
Added 1 hour ago
L
Director of Commercial Leasing
Leyad
Ottawa, ON
- Full-time
The Director of Commercial Leasing provides strategic leadership and direction for Leyad’s commercial leasing activities across the portfolio. This role develops and executes leasing…
Added 1 hour ago
O
Director, Strategic Business Development & Enterprise Sales
Objectway
Toronto, ON
- $180,000 to $200,000 CAD / year
- Full-time
We are seeking a well-connected and entrepreneurial Director, Strategic Business Development & Enterprise Sales to lead our enterprise growth efforts in Canada.<span…
Added 1 hour ago
CC
Director of Business Development
Creative Clicks B.V.
Toronto, ON
- Full-time
Director of Business Development – Performance Marketing
Added 1 hour ago
Partner Marketing Manager (Hybrid)
OpenTable
Toronto, ON
…growth for our restaurant business. Reporting to the Senior Director, Restaurant Marketing, you will define the partner marketing strategy and build multi-year, cross-channel programs that…
Added 1 hour ago
C
Market Unit Leader – Financial Services | Data, Analytics & AI (Senior Director)
Capgemini
Toronto, ON
- $220,000 to $260,000 CAD / year
- Full-time
Job Role - Market Unit Leader – Financial Services | Data, Analytics & AI (Senior Director)
Added 1 hour ago
P
Director of Finance
Pontosense
Toronto, ON
- Full-time
…can trust: a close that lands on time, a forecast that ties sales to inventory and cash, and books that hold up in diligence. This is the moment to bring in the leader who owns…
Added 1 hour ago
P
Supply Chain Director
Pontosense
Toronto, ON
- Full-time
You make calls with incomplete data and explain them plainly to finance and sales
Added 1 hour ago
M
Senior Events Manager
Marriott
Burnaby, BC
- Full-time
Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases…
Added 2 hours ago
Manager, Performance Enablement - Global HR
Scotiabank
Toronto, ON
Manage and execute end-to-end user acceptance testing and day to day approvals (and escalations to Director where applicable) for all performance programming processes and functionalities,…
Added 2 hours ago
IC
Sales Director
ifinance Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
As our Sales Director, you will lead a national team of Business Development Managers, driving revenue growth, partner acquisition, and sales excellence across Canada. This is not a role…

Indigo

Product Operations Manager - GTA

Toronto, ON, Canada

$68,000 to $75,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $68,000 to $75,000 CAD / year
Job type: Full-time
Apply by: Apr 10, 2027
Experience: 2-3 years of progressive leadership experience in a specialty retail and/or multi-unit environment, with experience leading teams in a customer-facing environment
Posting language: English
Posted: Oct 12, 2026

Original job description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The Product Operations Manager translates Indigo’s visual merchandising priorities into locally relevant execution, strengthening community connection and brand affinity while delivering a customer-centric experience that drives sales, engagement, loyalty, and profitability.

Through a continuous improvement lens, this role ensures that every stage of the product life cycle is executed efficiently and in alignment with brand standards, creating moments of discovery and joyful interaction. This includes ensuring that all product operations processes - including changeovers, door-to-floor, returns, cycle counting, markdowns, promotional setup, reportal maintenance, and inventory - are executed to standard, and that all merchandising reflects the Indigo brand.

The Product Operations Manager is a key driver of product operations processes and results, fostering a high-performance, customer-focused environment where employees build their capabilities, contribute to team success, and bring the Indigo brand to life through meaningful business outcomes.

KEY PERFORMANCE METRICS

Net Promoter Score (NPS)
Net sales and profitability
Key Process Scorecard results
Visual Merchandising Assessment (VMA) execution and action plan completion
Door-to-floor units per hour (UPH)
Store engagement score

KEY RESPONSIBILITIES – what the work is

Leads execution of product operations priorities at the store level, translating Indigo's strategic direction into operational plans that drive inventory accuracy, product availability, operational efficiency, and profitability.
Supports the General Manager in delivering store objectives, identifying operational risks and barriers to execution and implementing solutions that improve consistency, productivity, and results.
Provides leadership, direction, and ongoing support to Product Operations Leader(s)/Visual Operations Leader(s), ensuring inventory management, product flow, merchandising, promotional execution, and operational standards are executed consistently and effectively.
Ensures the Indigo Experience and R.E.A.D. customer service model are consistently brought to life through strong Sales Generation Leader (SGL) practices, including active, in-the-moment coaching to reinforce behaviours, elevate execution, and drive customer engagement and results.
Owns clear and consistent communication of business priorities to the operations and visual team, leveraging Employee Hub, communication boards, and the DSR process to ensure alignment, understanding, and execution.
Owns the operational cycle and product flow within the store, leveraging sales, inventory, shrink, and process performance data to establish priorities, identify opportunities, and drive consistent execution of inventory management routines, including MyCount, Reportal, returns, audits, markdowns, and related inventory control processes.
Drives operational excellence across inventory and back-of-house processes, maintaining strong organization, compliance, inventory integrity, and loss prevention practices.
Leads merchandising and operational execution, ensuring product presentation, promotions, signage, inventory routines, and story changeovers are executed consistently and in alignment with company standards.
Supports labour planning and workload management by helping align operational priorities, team deployment, and available resources.
Reinforces clarity of roles, responsibilities, and accountability across the operations and visual team, ensuring alignment to the store structure and RASI model.
Recruits, develops, and retains high-performing teams through structured onboarding, coaching, and ongoing development.
Participates in store talent review, calibration, and succession planning, identifying high-potential employees and supporting their development and growth.
Identifies and addresses performance, conduct, and engagement risks within the team, taking appropriate action to maintain a strong, values-aligned culture.
Drives employee engagement through strong employee relations, meaningful action planning, and fostering a collaborative, inclusive team environment.
Leads store health and safety practices, ensuring compliance with all provincial policies, procedures, and standards while fostering a safe environment for employees and customers.
Models and embeds Indigo’s guiding principles and values, fostering a positive, inclusive, and high-performing team culture.

Reports to: General Manager

Manager once Removed (MOR): Regional Director/District Manager

KEY RELATIONSHIPS

Internal:

Store employees
Store leadership team
Regional Human Resources Manager
Regional Loss Prevention Manager
Regional Visual Merchandising Manager
Retail Operations team

External:

Customers
Landlord/facilities contacts and service providers, as required

Qualifications

2-3 years of progressive leadership experience in a specialty retail and/or multi-unit environment, with experience leading teams in a customer-facing environment
College degree preferred or equivalent combination of education and relevant experience
Experience leading and executing operational, inventory, and/or merchandising processes, translating direction into clear actions that drive results
Strong business acumen, with the ability to interpret sales, inventory, shrink, and operational performance metrics to identify opportunities and implement focused action plans
Proven ability to recruit, develop, and retain engaged, high-performing teams, with a focus on coaching and developing front-line employees
Effective communication and problem-solving skills, with the ability to manage competing priorities and resolve escalated customer and team member situations
Demonstrated operational discipline and strong understanding of merchandising, inventory control, product flow, compliance, and loss prevention, with the ability to drive consistent execution across multiple priorities in a fast-paced retail environment.
Adaptable and agile, with the ability to respond to change and leverage technology (including AI-enabled tools) to improve operational efficiency and team effectiveness
Maintains/obtains required role-specific certifications (e.g., First Aid, Joint Health & Safety Committee) in alignment with provincial and store requirements
Demonstrates sound judgment, resilience, and a proactive, solutions-oriented mindset
Full alignment with Indigo's values as reflected in the Guiding Principles
A passion for Indigo's mission and delivering exceptional operational execution, product presentation, and team experiences
Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays
Ability to be mobile on the sales floor for extended periods and safely lift medium to large items (up to 40 lbs) using appropriate equipment and techniques
Bilingualism (French/English) required for roles based in Quebec

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

Apply About employer

More about this job

Responsibilities

Leads store-level product operations, inventory management, product flow, merchandising, promotional execution, and operational standards to improve customer experience, sales, and profitability. Develops and supports the operations and visual teams, communicates priorities, uses performance data to guide action, and maintains a safe, inclusive, high-performing workplace.

Requirements

Requires 2–3 years of progressive leadership experience in specialty retail or a multi-unit environment, with demonstrated ability to lead teams and execute operational, inventory, or merchandising processes. A college degree is preferred, along with strong business acumen, communication, coaching, problem-solving, operational discipline, flexibility, and the ability to meet physical and scheduling demands.

Skills

Retail Operations
Inventory Management
Visual Merchandising
Product Flow
Team Leadership
Coaching And Development
Sales Performance Analysis
Loss Prevention
Labour Planning
Customer Service
Operational Planning
Performance Management
Employee Engagement
Health And Safety Compliance
Problem-Solving
Change Management

Visa sponsorship

Not detected in the job text

Keywords

Retail Operations
Inventory Management
Visual Merchandising
Product Flow
Inventory Accuracy
MyCount
Reportal
Returns
Cycle Counting
Markdowns
Promotional Setup
Door-To-Floor
R.E.A.D. Customer Service Model
Net Promoter Score
Visual Merchandising Assessment
Shrink Management
Loss Prevention
Labour Planning
Workload Management
RASI Model
Employee Hub
DSR Process
Talent Review
Succession Planning
Employee Engagement
Health And Safety
First Aid
Joint Health And Safety Committee
AI-Enabled Tools

Report this job